Affinion Group, Inc.

Review: I have been getting monthly credit card charges in the amount of $21.95 since possibly November 2012 from Shoppers Advantage. I had not paid any attention to the charges initially but now that I am retired, I decided to start scanning my statements more closely. I have never signed up for nor requested this "membership" services. When I initially called the company, the operator advised that she could not help because of "technical issues" & call back. I immediately called my credit card company and advised the monthly charge was fraudulent. My credit card company said the charges began in Sept. 2013; however, I have a statement back to November 2012. I cancelled my credit card, so that they can no longer charge me. Went to website, [redacted]com and discovered there are 142 online complaints and $7,829 of losses. This does not include the 16 months of charges I lost, for total of $351.20 personal charges on my card. "June" with Shoppers Advantage gave me a cancellation verification number. Probably will not do me much good, since it appears the company still charges, even after you cancel. Still not sure how they got my credit card number. Really strange since my VISA card is through a credit union. I called the [redacted] (###-###-####) and was assured their fraud dept. will be doing an investigation. This company's scams are nationwide and I will never sign up for anything with them or speak to anyone in that company again. My advice: be wary and don't let anyone talk you into anything you don't want. And always, always check your credit card statements closely for any strange charges. The sooner, the better. The company address is: Trilegiant Corp. d/b/a Shoppers Advantage, [redacted]. Their customer service number is ###-###-####. Good luck with that.Desired Settlement: I would like the company to send me a refund check for fraudulent charges from September 2012-January 2014. This is 16 months at $21.95 a month, totally damages of $351.20.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled in Shoppers Advantage on August 31st, 2012. On that date, Ms. [redacted] was asked if she would like to learn about a special offer for a $25 [redacted] gift check when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s membership was canceled on January 27th, 2014, and a refund of $330.25 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: TLG*SHOPPER[redacted]The above is a transaction on my debit statement for an unauthorized charge of $19.99. I do not know who this company is and I have not authorized any payments on my account.Desired Settlement: I want my account credited back and an explanation of how they received my credit card information

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage on August 28, 2014. On that date, Mr. [redacted] was asked if he would like to learn about a special offer for $40 in gas purchase rebates when trying Shoppers Advantage for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, Mr. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on December 31, 2014, and a full refund of $19.99 will be issued to his debit card account. We apologize for any inconvenience that Mr. Jones may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: TLG Have Fun, and TLG Shoppers have been automatically deducting money from my Debit Card. This has been happening since Sept. 2012, but I only noticed it now, because I did not check my account in detail. I thought it was from a gasoline stand or a one time purchase I made, but I checked my account history, and I saw that they have been deducting money from my debit card since Sept. 2012.I call them up and asked them about this, and they told me that I agreed to their terms and conditions when I made an online purchase last Sept. 2012. I did not authorize or have no recollection of it. I asked them to cancel my subscription immediately, and they told me they would, but somehow I have my doubts.I also had a similar buying club agreement (can't remember anymore), and I canceled it already.This is a scam and malicious marketing. Can I recover the lost money I have? I already contacted my bank and they said they will recover the money I lost in the last 60 days, but I have lost money to these scammers for the last 7 months.

Product_Or_Service: TLG*GREATFNXXXXXXXXAPR XXX-XXXXXXX CT 04/16

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of all money taken away by TLG Have Fun and TLG Shoppers, and have them blocked from accessing my account indefinitely.

Business

Response:

Business Response /* (1000, 5, 2013/04/24) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on September 25th, 2012. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of Visa gift cards. The offer related to Shoppers Advantage was a $25 American Express gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

Mr. [redacted] was also provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on April 22nd, 2013, and a full refund of $120.94 will be issued to his debit card. Mr. [redacted]'s Shoppers Advantage membership was canceled on April 23rd, 2013, and a full refund of $132.70 will also be issued to his debit card account for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

great customer service they help me to set up my phone

Review: I received a document from a company called Affinion [redacted] informing me that I am a member of their CHECKING CLUB II, and that I would be charged $4 a month because I am a "valued member."I have NEVER HEARD of this outfit, never signed up to their "club," don't want to pay them a single penny,let alone $4 a month, and I want to speak with them.I called yesterday morning. A machine told me they were experiencing "high call volume" and that I'd have to wait an hour!! I called today -- same thing. I went to their "website," filled out a lengthy form voicing my complaint and hit "enter." I was told they had sent an email to me with a link where I would have to verify my email. Truth is they never sent me anything. They have effectively locked me out. You can't get through on the phone or on the computer and, quite frankly, I'm pissed and I want OUT and I want to speak with someone there.I hope you can help.Thank you.Desired Settlement: I want them to REMOVE ME FROM THEIR "CHECKING CLUB II" IMMEDIATELY AND TO NEVER CONTACT ME AGAIN!!

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns. By way of background, Affinion Benefits Group is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in the Checking Club I program effective April 5th, 2001, through his participating financial institution, [redacted]. This service provides various savings and protection benefits including purchase replacement and extended warranty protection, payment card protection, and access to a discount shopping network. Additional benefits provided by the program include group Accidental Death and group Accidental Death and Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their Checking Club I membership for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and he will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: This complaint involves a rebate that was denied through the companies Rebate Administration. The rebate number is [redacted]. I purchased tickets through [redacted] and was signed up for the great fun program on the promise that I would receive TWO rebates from this company. After filling out my paperwork and sending in the receipt which was enclosed in the same envelope as the two rebate forms. I got a denial letter in the mail. Apparently I had to send in TWO receipts in order to get TWO rebates. This was not stated in their paperwork or on the rebate forms, it just asked for a receipt. Very deceiving! The rebate forms and receipt were in the same envelope and sent to the same place. Had I have known they needed TWO COPIES OF THE SAME EXACT RECEIPT I would have sent in two. After speaking with a representative this morning she informed me I would not get the second rebate. I find this to be bad business practice and false advertising.Desired Settlement: I want my second rebate processed and approved to be sent to my address listed with the rebate number [redacted].

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Ms. [redacted] was offered two $50 rebates toward [redacted] purchases. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with receipts for two separate [redacted] purchases. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered to Ms. [redacted] within 4-6 weeks.

We regret that there was any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, we will have a second $50 rebate processed for Ms. [redacted]. She can expect to receive the rebate check within the next 10-15 business days.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on January 29th, 2014, and she will not be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help in this matter. I appreciate the businesses response.

Sincerely,

Review: I purchased tickets for an event through [redacted] on 1/3/14. I was taken to a site saying that I could receive $50 rebate per ticket if I signed up for Great Fun, which allowed cancellation at any time, but no charges would incur within first 30 days. I signed up to get the rebate. I never received any confirmation emails from Great Fun or information on redeeming the rebates that were promised. This has been ongoing for the entire month of January, during which time I have repeatedly tried to contact them by phone - with some success, but most of the time it is too long for the hold time. Their email responses take days, if not a week. I keep getting told that the rebate information is forthcoming, but nothing ever comes.Desired Settlement: I want the rebate for the two tickets, which totals $100.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase from [redacted]. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her membership kit and rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may send me her [redacted] receipts, and we will have her rebates processed by our Claims department. She may either e-mail ([redacted]) or fax (###-###-####) the receipts to my attention.

In addition, Ms. [redacted]’s Great Fun membership was canceled on January 17th, 2014, during the trial period. We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however I would like to make perfectly clear that when the Membership Kit finally arrived in late January there were NO INSTRUCTIONS regarding the rebate for the tickets.

Review: I was lied to several times and my credit card was charged and I never authorized this charge.

member number# [redacted]

I was solicited over the phone from someone from their company or an advertising partner of theirs to try 1 dollar 30 day trial over the phone. I accepted. I never recieved the information in the mail to my knowledge. I had gotten several of these at one time. I called on 10/12 to cancel before the deadline is 10/14. I explained to the rep I wanted this cancelled. I do not see myself using any of this merchandise based off the information I had recieved in the mail based off the brands. He contiuned to hound me about having the information being resent out to me due to it being lost in the mail.I was told he would give me a 30 day extension to give them anthor chance without any charges. I asked for him to give me an email confirmation # etc to verify this deal. He said he was unable to do that he said the calls are recorded and that he notated everything into the computer. He also said he would be fired if he lied about something like this. I said ok. I went to pay my credit card early in the morning and saw I was charged the full amount when he said I would not be charged. I called in today to get request a refund and have my account I do not remember his name. He gave me a cancellation number which is [redacted]. I asked to speak to the supervisor because he said there was no way to tell me who the rep was so I was lied to a few days before. I requested to the supervisor who I do not hear him give his name but if he did he only did it once. I asked him why I should I have to wait 7-10 days to get my money back when the money never should have been charged against me to begin with he had no answer nor could he justify my complaint. I requested to have the call pulled he said he would put in a request to have it done. I asked him how do I know if that is being done he said to trust him. I trusted someone 3 days ago that lied to me so why would this time be any different. He offered to do nothing vs a phone number an email for him a letter sent out nothing. I requested to then be transferred to office of the president. I asked for the phone number he just ignored me and transferred me. I sat on hold over 15 mins. I never had anyone pickup the phone or a way to leave a message either. I feel this was handled very poor and people need to be held accountable for their actions. I am budgeting every last penny right now and my money does not grow on trees. however no one at this company seemed to give a damn about my issue. nor did any of them do anything to fix it. I had to bring up all resolutions. F for customer service this call need to be pulled and this rep needs to be retrained and held accountable for his actions and that also goes as well to his supervisor his nonchalant attitude also needs to be held accountable!

Sincerely,

Outrageous and disgusted

Its not just the dollar amount its how it was handled.Desired Settlement: I want office of the president to pull this call and to have this person disciplined and supervisor as well because this small charge I never agreed to could effect my credit score based off the limit that is on my card right now currently at this time. Also people need to understand they can not just tell customers things that are not true and have customers suffer like this.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation. Feedback such as this provides us with the opportunity to re-examine our procedures, make changes where necessary, and continually strive for increased customer satisfaction.

We assure you that Mr. [redacted]’s complaint has been treated seriously. We regret that Mr. [redacted]’s initial request to cancel his Shoppers Advantage membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on October 15th, 2013, and a refund of $21.95 was issued to his credit card account as reimbursement of the monthly fee that he was charged for the service. Our records also indicate that Mr. [redacted] was contacted by a member of our Office of the President on October 17th, 2013, to further discuss his concerns.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have been told the the tape would be pulled on the supervisor and the employee. People are having these issues over and over again and their is no proof that anything is being done internally within the company. Lies lies more lies. I want proof from someone in writing high up within the company that something is being done about this. The time that we have to fuss and fight to get your money back file complaints with various agencies..its outrageous our money does not grow on trees. Talk is cheap it's all about action. A negative travels a lot further than positive it's tough out here. This so much more then the money.

Review: I recently submitted 2 REBATE forms for $30.00 each for a total of $60.00. Since I only submitted one copy of the same receipt for the two rebates they denied both rebates. Technically there was a rebate form and receipt for the one rebate so they should have at least honored that rebate but they rejected both because the copy of the same receipt was not submitted for the second rebate. I've had this dance before and the same old thing when people try to weasel out of fulfilling their promises. I also cancelled the Great Fun service which was said that there was a non binding agreement to opt out the first 30 days with supposable no hard feelings. You have to wonder how much was considered since I opted out before the 30 days so they deny the rebate???Desired Settlement: I just want the 2 rebate checks promised and I am sending in a second letter with the rebates enclosed since it is within the 45 day limit to submit the rebates.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on March 6, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was two $30 rebates for purchases from Ticketmaster. In order to avail himself of our promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with corresponding receipts of purchase for two separate [redacted] purchases. Upon receipt of the completed rebate forms and receipts, Mr. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, we recently received two rebate forms from Mr. [redacted], but only receipts for one [redacted] purchase. On March 25, 2015, we approved one $30 rebate for Mr. [redacted], which he should receive within 15-20 business days from the date of approval. Mr. [redacted] second rebate request was denied because we did not receive a second receipt, but in order to uphold our high level of customer satisfaction, we have now requested for that rebate to also be paid. Mr. [redacted] can expect to receive his second rebate check within the next 15-20 business days. In addition, Mr. [redacted] Great Fun membership was canceled on April 2, 2015, and he will not be charged a monthly fee for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I want to thank you for your concern and help getting this situation resolved. It is not what they say but what they don't say in their sales tactics that is confusing. Thank you again!!

Sincerely,

Consumer

Response:

I want to thank you for your concern and help getting this situation resolved. It is not what they say but what they don't say in their sales tactics that is confusing. Thank you again!!

Review: On November 8th, 2013 I received a Membership Renewal Notice letter from your company Great Fun! It identified me as Member No. [redacted], as having joined in August 18, 2009, and informed me that my subscription would automatically renew and a membership fee of $149.99 would be debited from my credit card/debit card on file unless I cancelled by calling ###-###-#### before 11/19/2013. Having NEVER heard of or received any materials from Great Fun! until this day - and more importantly, having NEVER activated a membership subscription with them - I immediately called to cancel my account. When I asked the representative who the parent company responsible was they stated Affinion Group, Inc. They gave me a cancelation code of [redacted] and assured me that in addition to canceling the membership they would send me copies of the checks I used to activate the account. I checked my check books going all the way back to August 2009, no record of ever writing a check to Great Fun! or any of its alternate business names listed here on the Revdex.com's website. Next, I ran an on-line search through my bank for the debited amount going back 3 years and located 2 unauthorized debits in the amount of $149.99 on October 18, 2012 and October 19,2011. They appear on my bank statement as RECURRING DB CARD PMT [redacted]. I did not authorize these charges and have not received any products or services nor do I want them. I want my money back and a confirmation letter stating that my membership has been cancelled and my account deactivated.Desired Settlement: I did not authorize Affinion Group, Inc., TLG Great Fun! or any of its subsidiaries to auto charge my debit account. These charges were made without authorization and without my knowledge. I have not received any products or services nor do I want them. I want my money back in the amount of $299.99 and a confirmation letter stating that my membership has been cancelled and my account deactivated.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in the Great Fun service after receiving a solicitation which was mailed to select [redacted] customers. A consumer who received the solicitation was invited to cash a check for $8.25 to activate their Great Fun membership. If the check was cashed, the consumer would have received the membership free for a trial period. Trial members could cancel at anytime within the trial period by simply calling a toll-free number, which was listed on the membership materials and owe nothing. Otherwise, their membership continued and the monthly/annual membership fee was charged to their credit card.

The solicitation piece fully and clearly disclosed the terms of the offer. The front and back of the check clearly stated that cashing the check activated the Great Fun membership. Furthermore, the letter that enclosed the check also stated on the front and the back that cashing or depositing the check automatically enrolled the consumer in the service.

Our records indicate that Ms. [redacted] was enrolled in Great Fun on August 18th, 2009, after she cashed the check for $8.25. We are mailing a copy of the check to Ms. [redacted] for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on November 8th, 2013, and $599.96 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove Ms. [redacted]’s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory and I thank you for your service. I will contact you as soon as I receive the $599.00 credit promised by great fund for reimbursement.

Sincerely,

Review: I agreed to a trial of their services but cancelled my service with them prior to the trial expiration, yet they still debited my account $16.99/per month. By the time I realized the charges I called to complain and reiterate the cancellation as well demand a refund of the charges. They agreed to the refund, acknowledged the cancellation and issued a refund. Then they began to debit my account with a new name. I have now been forced to cancel my debit card and my bank is investigating them.Desired Settlement: Refund of $16.99 charged twice totaling $33.98 (if my bank is unable to recoup the money).

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation.

Review: First of all, I want to mention the bad customer service provided - I've called in over 15 times (this is actually not an exaggeration) leaving a voicemail/message requesting a call-back and they've only called me back once. Also, I contacted them about this problem since beginning of March and they didn't look much into it until late April. This is just unacceptable.

So long story short: I have submitted a return guarantee claim back in February and they denied my claim - claiming that "the merchandises are not covered" (it is actually covered under the terms and conditions: "new", "clothing goods") I accepted the fact that it was merely one of those "business decision" and I was expecting my merchandise back. However, not only did they wait until four weeks later to ship my item back, my package was stolen! I've asked my assistance and they completely refuse to do anything. It is completely under their liability since the package was delivered from me to them in February. Now because they wanted to save a couple dollars on return shipping (didn't include a signature confirmation when the merchandise was about 350 dollars) the package is missing. It was never under my possession since it was delivered to them so I believe it is still their responsibility to keep the merchandise in tact. In stead, they denied all responsibility and simply told me "there's nothing we can do" (aka a better way of saying I don't care)

Business

Response:

Dear Ms. [redacted]:

Thank you for your correspondence regarding Mr. [redacted] concerns with his recent 60-Day Return Guarantee (“Return Guarantee”) denied claims.

Despite Mr. [redacted] claims, we have been in contact with him on multiple occasions. During those communications, we discussed with him that the Return Guarantee is limited to returns of new (not used) merchandise, terms and conditions are attached to this letter. Mr. [redacted] claim was denied because the merchandise at-issue – two Cole Haan jackets – was well-worn and certainly not new when submitted to us. It should be noted that Mr. [redacted] has in the past submitted new merchandise under the Return Guarantee and his claims were approved and the purchase amounts refunded ($186.75, $186.00 and $239.99).

As is our standard policy for rejected claims, the merchandise was promptly returned to Mr. [redacted]. Our standard shipping partner is [redacted] and a copy of the tracking slip, which confirms delivery of the merchandise, is also attached to this letter. Since delivery was confirmed, we have satisfied our obligations. As discussed with Mr. [redacted], if the merchandise was stolen after delivery, we are willing to provide any additional information that would be helpful as part of a law enforcement inquiry.

We apologize for any inconvenience Mr. [redacted] may have experienced. If you have any questions, please do not hesitate to contact me.

Sincerely,

[redacted] Manager, Customer Relations

Review: The company makes it extremely difficult to get the $50 rebate that they use to get you to sign up for the program. I received a confirmation email upon signing up immediately. I called customer service two days later to find out how to get the $50 rebate. I was told that I should have received an email with the rebate form. I was told that the form can be mailed in up to 7 business days but it could not be emailed to me not accessed through the website. I called on 4/18/2015 to find out how to get the form emailed to me and was told that it takes up to 72 hours to get the form out to me. As of 4/19/2015, I have yet to receive the rebate form emailed to me. The company purposely makes it difficult to get the rebate that they use to get people to sign up for memberships.Desired Settlement: Immediate email of rebate form upon enrollment in the membership

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Travelers Advantage membership, a service provided by Trilegiant Corporation. Our records indicate that Ms. [redacted] was enrolled in the Travelers Advantage service on April 16, 2015, while responding to an online offer on the [redacted] website. In order to avail herself of our promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. It may take up to 2-5 business days from the date of enrollment to receive the rebate forms by e-mail and 10-15 business days to receive them in the mail. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. In order to uphold our high level of customer satisfaction, we have asked Ms. [redacted] to fax us a copy of her [redacted] receipt so that her $50 rebate could be processed. We have received the receipt, and Ms. [redacted] can expect to receive her rebate check within the next fifteen to twenty business days. In addition, Ms. [redacted] Great Fun membership was canceled on April 17, 2015, and she will not be charged a monthly fee for the service. Sincerely, [redacted]Customer Relations

Review: My complaint is against Affinion Group's online credit score business; Privacy Guard. I signed up for PrivacyGuard's services on June 29th. On July 1st, I discovered this company's fraudulent history and scamming tendencies, so I signed in to my online account for the purpose of closing my account. The website could not be reached. Instead I got a 'Temporarily out of service' type message for several days. Finally I was able to sign in, I still don't know how. After selecting the 'end your benefits' option, I resumed my day. Shortly thereafter I attempted to sign in. Not only was I able to sign in, indicating that my account had not been closed, but the 'billing statement' page indicated that I would be billed for the credit report service within a few days. Continued attempts at closing the account through online methods similarly failed. Finally I called customer service. The agent promised my account would be closed and gave me an 'account close' number. I asked if this would erase my account and was informed that all my personal information would be retained 'in case I wanted to resume their services.' I demanded that my account be erased. I was transferred to the manager. The manager assured me that my account would be closed and erased and gave me another number. For several days, when attempting to log in, a 'your account has been closed' message would show. On July 7th, I received an email informing me of the state of my credit safety from the company. I attempted to sign in under the same account. I succeeded and find that I am still to be billed on August 11th. If my account is not deleted and I am billed, I will sue.I am instructing my credit card carrier and bank of the fraud and to reject any such bill.

Product_Or_Service: credit report

Account_Number: 1824

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Erase my account now! I want all my personal information expunged and all possible bills removed.

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

Thank you for your correspondence regarding [redacted]'s concerns with her PrivacyGuard membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in PrivacyGuard for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further.

Ms. [redacted] can be assured that we received her request to cancel her PrivacyGuard membership on June 30th, 2013. Due to this request, Ms. [redacted]'s membership was scheduled to expire at the end of her trial period, but at this time, we have discontinued the credit monitoring benefits that she was still receiving. Ms. [redacted] will not be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 12, 2013/08/02) */

Currently, when trying to log in to Privacy Guard, I get a notice stating that the account has been closed. I would like to say that this is satisfactory, but I cannot, in good faith, do so. I attempted to close this account five times through their website; once through a general customer service representative and once by calling that person's manager. Ever single time I attempted to close, the account would be open and still advising me of the impending billing date. I do not trust this company to have actually followed through. I will continue to monitor my bank accounts for charges.

Review: I ordered tickets through [redacted] back in April, and I received a phone call from them saying by signing up I would receive coupons via e-mail to get two $25 discounts, one to the event I was attending and one for future events. They mentioned my membership for the first month would be $1 and $16.95 per month after that, automatically charged unless I revoke my membership. Firstly, I never received the vouchers promised. I have called a total of five times, they claim they have sent the vouchers twice via e-mail. I have never had an issue receiving anything via e-mail, I checked my spam it's not their either. Then they claimed because they had a difficult time sending the information via e-mail, they would send it via the mail taking 7-10 business days, after three separate occasions of ensuring me it would be mailed I never received it. I would think that maybe it was related to my mailing address. However, back in June when I lost my credit card and had to cancel it, I received a mailing maybe three days later asking me for a new form of payment, so I know they know where to find me. I gave my final warning 11 business days ago, that I would start by filing an action here- because they young woman I spoke with said I would receive the vouchers back via mail by July 18th (yesterday). I would like any money back I spent with them and some way of being reimbursed for the vouchers.

Desired Settlement: DesiredSettlementID: Refund

I would like all money I gave them back and the credit promised toward [redacted].

Business

Response:

Business Response /* (1000, 5, 2013/07/22) */

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail himself of the promotional offer for Great Fun, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with receipts for his [redacted] purchases. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Mr. [redacted] may either e-mail ([redacted].com) or fax (XXX-XXX-XXXX) me his receipts for two separate [redacted] purchases, and I will have his rebates processed by our Claims department.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]'s membership was canceled on July 22nd, 2013, and a full refund of $17.99 will be issued to his credit card account. Our records also indicate that Mr. [redacted] was a member of our Shoppers Advantage service. Mr. [redacted]'s Shoppers Advantage membership was also canceled on July 22nd, 2013, and an additional refund of $17.99 will be issued to his account as full reimbursement of the fees that he was charged for the service

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (3000, 7, 2013/07/23) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company has once again demonstrated how deceptive they are. I was never told this information, not in my initial agreement to join (only on the basis of the rebates) and not in my final three contacts. Each time I was told not to be concerned and the rebates were on the way. Three and a half months later the company is still playing games over a request for a little over $80. The fact that this communication is being conveyed via the Revdex.com, does not shame this company from their poor business practices. I will begin trying to send over further information and see if the information will in fact be submitted to me. At this point it is very difficult to trust this corporation

Review: In February of this year, I had purchased event tickets on the [redacted] website. When purchasing, a prompt appeared on my screen advising that I could receive a $20 mail in rebate for signing up for a trial membership with Great Fun. I called the number listed and the customer service representative explained the details to me including the cost to continue the membership if I decided to keep the membership which was $16.99. I agreed with the terms and conditions and proceeded. My trial date, as explained by a customer service representative approximately a week and a half ago, was not to expire until 3/29. On 3/21, I received an account alert from my banking institution displaying the membership fee being drafted from my account. I immediately called my bank and they advised that since the transaction was still pending, I would have to contact the merchant to dispute the charges. I then called Great Fun and they advised that there are 2 "sides" to Great Fun, the other being called Shopper's Advantage and they are the ones who actually drafted the membership payment. This was the very first time I heard anything about Shopper's Advantage; it was never mentioned when signing up for the trial membership. Great Fun then provided me the Shopper's Advantage phone number to dispute the charges on my account. I called in and spoke with a gentleman by the name of [redacted] and I explained the entire situation to him. He advised that he would cancel the membership and any pending charges would drop off of my bank account within 3-7 business days. I just checked my bank account this morning and they did in fact process the transaction. I filed a dispute with my bank since the merchant still charged my account even though I was told they wouldn't. All in all, my whole experience with them has been horrible. The communication was not there and they did not explain their entire product as they should have. They have caused me time, energy, and stress that I shouldn't have had to deal with.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I feel that I should be compensated for my time and the hassle of dealing with this issue. It would and could have been prevented had I been informed of all the proper information from the beginning. I would like a mailed check in the amount of $101.94 which is 6 months worth of a membership with Great Fun. I have cancelled my card that they had on file as I no longer wish for them to have access to my bank account information. I feel that is a

Business

Response:

Thank you for [redacted]'s correspondence regarding her concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on February 5th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer related to the Great Fun membership was $40 in rebates for purchases from [redacted]. The offer for enrolling in Shoppers Advantage was $40 in gas purchase rebates. According to the terms of the agreements for the services, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the Great Fun and Shoppers Advantage services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on March 21st, 2014, and she was not charged a monthly fee. Additionally, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 21st, 2014, and credits totaling $17.99 were issued to her debit card account as full reimbursement of the fees she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

[redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:there was no mention of an additional service (Shopper's Advantage) when establishing the free trial membership with Great Fun. Also, the tickets were not ordered thought [redacted] as they stated. It was through [redacted]. I confirmed the expiration date with Great Fun and there was no mention of a Shopper's Advantage side. The terms and conditions of the membership described were for Great Fun only. The conversation, if recorded, can be pulled. Not once did anyone state anything regarding Shopper's Advantage until the day they tried to withdraw their membership fee.

Sincerely,

Review: Two year ago I was unknowingly signed up for their membership. Through another company which was not suppose to share my information. I called to cancel the membership and billing when I realized I was being charged. I received a refund and was told it would stop billing. However, the billing never stopped. I called and emailed multiple times and I am still to this day being automatically charged for services I do not use of wanted to begin with. I have tried to contact them again and now am not able to get through to a customer service representative. I have done some research and I am not the only individual dealing with this situation. I want this SCAM to be shut done! It is fraudulent activity to charge a consumers credit card without permission. I want to stop being billed for a service that I never signed up for!Desired Settlement: I want all of the payments charged to my card to be refunded and for billing to stop.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage on March 6th, 2012. On that date, she was asked if she would like to learn about a special offer for a $25 [redacted] gift card when trying the service for a trial period. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in Shoppers Advantage.

During the enrollment, Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling our toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Ms. [redacted]’s membership was canceled on March 6th, 2014, and a refund of $330.25 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Deceptive marketing practices. Unauthorized and unspecified charges to credit card.

Desired Settlement: DesiredSettlementID: Refund

Refund of all charges to my credit card.

Business

Response:

Business Response /* (1000, 5, 2013/06/11) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in both Great Fun and Shoppers Advantage on February 18th, 2013. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of Visa gift cards. The offer related to Shoppers Advantage was a $25 American Express gift check. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on April 17th, 2013, and a refund of $19.99 was issued to her credit card account. Ms. [redacted]'s Shoppers Advantage membership was canceled on June 8th, 2013, and a refund of $65.85 is being issued to her account as reimbursement of the monthly fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I called to cancel after a one month trail subscription. Even though I canceled my membership and never used their services they continued to charge me. I called again to tell them to cancel my subscription but they could not guarantee that the charges would stop. I had to dispute the charges through my bank in order to make them stop. They still refuse to refund the monthly subscriptions charges.

Product_Or_Service: trial monthly subscription

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I hope I can get a refund for the four months they charged me after I had canceled my subscription. Four months at $16.99 a month comes out to $67.96. I would appreciate if you could convince Shoppers Advantage to process a refund for that amount or any amount. Thank you.

Business

Response:

Business Response /* (1000, 5, 2013/05/09) */

Thank you for your correspondence regarding [redacted]'s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 12th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a $10 rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]'s Great Fun membership was canceled on November 21st, 2012, during the trial period, and she was not charged a monthly fee. Ms. [redacted]'s Shoppers Advantage membership was canceled on May 7th, 2013, and a refund of $85.95 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Today, June 30, 2014 I found there were multiple charges on my bank account ($45 on Mar 2014 and $45 on June 2014) that I did not signed up for it. I called my bank to find out, and the bank doesn't know anything about this AD&D INS charges, they only gave me ###-###-#### number to call. I called the companies and spoke with their supervisor (Mrs. [redacted]), and the only thing she saw in the account was on my old bank which I already canceled back Jan 2014, but she didn't know anything about this one, why AD&D Ins. charges me on this bank. She asks me to fax her statement for further investigate. Im going to fax her today; hopefully Ill get a result within 10 business days. Otherwise Ill pursue legal action against AD&D INS or file a complaint with Office of the Attorney General - State Connecticut.Desired Settlement: I would like to be refunded ($90) to me from March 2014 and June 2014, and cancel ALL of my account with them completely.

Business

Response:

June 30, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,