Affinion Group, Inc.

Review: About a year ago I believe I was signed up for a service called Great Fun. I was told the introductory service was free and that I could cancel before being charged anything. In the specified amount of time, I canceled the subscription via email, expecting to incur no charges. Several months later I learned that a credit card I rarely use has been charged $16.99 every month for the past 10 months. I never wanted this service in the first place and I never received any products or services from Affinion, Trilegiant or Great Fun. I never received any literature, bills, description of the service in the mail. I never signed anything authorizing any charges. This company appears to scam credit card holders by applying charges without the customer's knowledge. When I finally called the company and told them I had never wanted the service, I was told there was no record of me having canceled the service. I was told I needed a cancellation code number. I was told I would not be eligible for a refund of back charges, even if I believe they are unauthorized and fraudulent. This is highly suspicious activity on the part of Affinion, Trilegiant and/or their subsidiaries.It is apparent through reading other complaints that this company makes its money fraudulently from unwitting members who have been signed up for nonexistent services through numerous subsidiaries who appear on the home page of trilegiant.com. For every resolved complaint I suspect there are many consumers who continue to be scammed by this organization. This should rise to the level of criminal activity.I would also like to see this company investigated for its business practices, which appear to be highly suspect, unethical and fraudulent. I would like to know if there has been any contact with Connecticut Gov. Dannel Malloy or state Attorney General George Jepsen regarding this organization.Desired Settlement: Total charges applied to my credit card for past 10 months at $16.99 per month totals $169.90, plus $50 for charges and fees associated with credit limit overage.Total $219.90

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 15th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further. As such, Mr. [redacted]’s Great Fun membership was canceled on December 26th, 2012, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on September 9th, 2013, and a refund for $136.92 is being issued to his credit card account as full reimbursement of the fees that he was successfully charged for the service. Mr. [redacted] may fax ([redacted]) me copies of his statements showing any fees incurred as a result of the Shoppers Advantage service charges for review and reimbursement.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This is an on-line shopping discount service. There is some crazy way that they are getting people to sign up with their company/service, without knowing about it, and then automatically billing my debit card each month for something that I NEVER signed up for. I believe they must be getting our information from another 2nd, or third party. It is a SCAM!This is the third similar situation that I have uncovered this month. The other was called Budget Savers, out of [redacted]. The other was Free Shipping, again, out of [redacted].They also work from a number of other PO Box numbers and different zip codes within these greater metropolitan areas. Please know that I have cancelled my, so called, membership with all three of these places.These three organizations have take a total of $70.00 from my checking account just this past month, through automatic debit withdrawals. I do not know how they are getting away with this, but it is fraud and a big scam!

Product_Or_Service: Online Discount Shopping Service

Order_Number: N/A

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

1) I want written confirmation and assurance that my membership is cancelled and that no further charges will be deducted from my debit account.2) I want full refund/compensation for all the charges they have taken from me.3) I would like to know how these companies are getting away with this? How can they be stopped?

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage, and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage and Great Fun on May 9th, 2013. On that date, Mr. [redacted] was asked if he would like to learn about a special offer when trying the service for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on November 11th, 2013, and a full refund of $110.75 will be issued to his debit card account. Mr. [redacted]’s Great Fun membership was also canceled on November 11th, 2013, and an additional refund of $100.95 will be issued to his debit card account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased airline tickets from [redacted] airlines. Afterwards, an ad popped up saying I could get a $20 rebate if I signed up for Great Fun Membership. They said the first month was only a $1 and as long as I cancelled after that there would be no other charges. I never received the $20 rebate and so I cancelled a week or more before the first month was even over. They tried to convince me to keep it, but I told them no I wanted to cancel the membership. I have now been charged over $50 for some membership that I cancelled and don't even use. The woman on the phone verified with me that it was cancelled. Then I started noticing weird charges on my credit card and investigated to find they never cancelled anything.Desired Settlement: DesiredSettlementID: Refund

I would like my $50.97 back and a cancellation of the subscription.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her Great Fun membership was canceled on November 19th, 2013, and a refund of $51.97 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They stated they will refund my money and cancel the membership again. If they do not do as they say, I will contact you again. Thanks for all your help.

Sincerely,

Review: Hello, I recently submitted a dispute on Citibank for a recurring charge that was never authorized, and is happening since July 2nd, 2013. This charge of $16.99, was repeated for the last 6 months, so please note that the amount we are disputing is $101.94.Credit card statement shows the vendor as follows:TLG[redacted] Citibank proposes to replace the card in use for a new number, which absolutely will do, even with all the hustle it means since this card is on many auto payment services/amenities. But it is very worrying that this company or someone else, was able to use out credit card and the company didn't check somehow that it wasn't the legit owner of the card the one using it.Any help stopping these kind of business practice will be greatly appreciated.Thanks in advanceGonzalo MolinaDesired Settlement: 101.94

Business

Response:

Thank you for your correspondence regarding Gonzalo Molina’s concerns with Karen Molina’s Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. Molina was enrolled in both our Shoppers Advantage and Great Fun services on May 19th, 2013, after making a purchase from Ticketmaster and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. Molina was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. Molina did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. Molina provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. Molina’s Shoppers Advantage membership was canceled on December 19th, 2013, and a refund of $102.94 has been issued to her credit card account as full reimbursement of the fees that she was charged for the service. Ms. Molina’s Great Fun membership was canceled on July 1st, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. and Ms. Molina may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9846070, and find that this resolution is satisfactory to me.

Sincerely,

Gonzalo Molina

Review: I have been billed 16.99 per month since march 2013 by TLG shoppers and I couldnt recall signing up with them or buying any thing from them. I have no clue how they were able to get my accnt info. I happened to chrck my bank account and knew about this. I searched the internet about TLG shoppers and it seerms there were many of us that were scammmed by this. Please help us stop this. Thanks.Desired Settlement: I want a refund, and hopefully the business will be closed soon as there are so many people being affected by this.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 14th, 2013, after making an online purchase and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 1st, 2014, and a full refund of $187.89 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was canceled on March 22nd, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: About a month ago my husband, [redacted], saw an ad for a razor that he decided to order. After his order he received a phone call to confirm something to do with his order for the razor; however, this turned in to a lengthy sales promotion where the person went on & on promoting stuff until he finally told them they could send him the information (which essentially signed him up for a "club"). Since then he has received "membership" information and has had to call to tell them he does not want to be a member and to cancel any membership; and then they tell him they will cancel but that they will charge him a dollar on his credit card for this "service" (they have our credit card number from the original order). Today he received the same type of "membership" information from Great Fun also in Nashville and clearly associated with this Shoppers Advantage and he had to call them to cancel and they also said they would charge us a dollar on our credit card for this "service". This is a scam and I want it stopped. WE DO NOT WANT OUR name & address given to anyone else; we do NOT want any of their memberships; and we will cancel our credit card if we have to but we do NOT want to pay any of their "service" charges for which we have received no services.Desired Settlement: I want them to take our name off of their lists; and I want them to refrain from sending us anymore "membership" information & advertisements; and I want them to stop charging our credit card for even one dollar. I want them to leave us alone.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on March 21st, 2014. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on April 4th, 2014, and his Great Fun membership was canceled on April 16th, 2014. A refund will be is[redacted]d to his credit or debit card account for both $1.00 trial fees that he was charged.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; as long as our name and credit card information have been removed from their list and we will no longer receive mail, e-mail, or phone calls from them.

Sincerely,

Review: Today, June 30, 2014 I found there were multiple charges on my bank account ($45 on Mar 2014 and $45 on June 2014) that I did not signed up for it. I called my bank to find out, and the bank doesn't know anything about this AD&D INS charges, they only gave me ###-###-#### number to call. I called the companies and spoke with their supervisor (Mrs. [redacted]), and the only thing she saw in the account was on my old bank which I already canceled back Jan 2014, but she didn't know anything about this one, why AD&D Ins. charges me on this bank. She asks me to fax her statement for further investigate. Im going to fax her today; hopefully Ill get a result within 10 business days. Otherwise Ill pursue legal action against AD&D INS or file a complaint with Office of the Attorney General - State Connecticut.Desired Settlement: I would like to be refunded ($90) to me from March 2014 and June 2014, and cancel ALL of my account with them completely.

Business

Response:

June 30, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com Case #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Unauthorized and misuse of credit card.

I ordered air line ticket from [redacted] on September 29. The next day I received an offer for $50 refund offer from shopper advantage. I call them at [redacted] and spoke with [redacted]. At that time I was told that for $1.00. I could receive two $50 refunds and that I could cancel at any time with the 30 day trailoffer. But if I ddidn't within the $30 I would be billed $16.99 for there services which special discount offers. Cash back for travel and gas. I could receiv e the bonus offer of $50 either by email or post office. I gave them my email and never received an email it the information in the mail. I called shopper advantage on 10/7 and at that time they stated that e ail was sent on 9/30 and gave me my membership #[redacted]. I had also check my credirect and there had been two $1 at at transaction. Shopper advantage stated that they only took out $1.00 as nd that I should get enrollment. Packet in the within the next week or so. I have been checking. The and email and still no correspondence. I call my card provider today and found out that great fun [redacted]3 had debit my account on 10/1 at 1:30pm and that shopper advantage at 1:28pm that same day. I informed [redacted] that I not know who grateful finesse and didn't give them authorization to go onto my account. I called great fun immediately and spoke with [redacted] cancelling and informinformation them that I did not give them permission to debit my account and to canceling the account that they opened in name with pi it my permission and that I was going to report them and shopper advantage. To the Revdex.com cause What shopper advantage. Did was dishonest and illegal.great fun account #[redacted] & cancellation #[redacted] shopper advantage account [redacted] &cancellation & [redacted]Desired Settlement: I was able to receive from great fun but not from shopper advantage. I would like $1 back from them. I would like for them to be fined for misleading consumer. I'm glad that so far it has only coated me a dollar.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 29, 2014 after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100.00 worth of reservations rebates. The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. It may take 10-15 business days from the date of enrollment to receive a membership kit through the mail. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks.

In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department. Ms. [redacted] will not need to include the rebate forms that are being sent to her.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun and Shoppers Advantage memberships were both canceled on October 14, 2014, and a refund of the two $1.00 trial fees that she was charged will be issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I was not informed that Great fun be give my credit card information. However were will to refund my $1,, but Shopper Advantage wasn't"t will to gave me a Rte fund. I still feel that your respentatives does not out right state that there two different compary. If I would of been informed that I was signing with different. Company that I would not joined shoppers advantage.

I would like to thank you for refunding both of the members trail fee of $1.00. I don't want any of my personal credit information give out or credit card.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: This company's subsidiary, TLG Traveler's Advantage ###-###-#### (which is fraudulently giving their name to [redacted] Card as TRAVEL Advantage - a completely different company) has been charging my [redacted] card for over SEVEN YEARS for membership fees for some service we NEVER signed up for nor heard of. They claim my husband signed up for the service when he made a reservation at a hotel in January 2008 - but he did not do this. We tried to resolve the issues with Traveler's Advantage and through [redacted] Card - me, my husband, [redacted] Card and Travelers Advantage were on the line at the same time - and the call was recorded by [redacted] Card - but they were evasive and insisted that we had signed for and used their service, although they couldn't provide details of any services nor could they provide proof of any correspondence to either me or my husband which the representative claimed they had sent out. Basically, our complaint about this company is identical to thousands of claims of fraudulent charges by others from 2003 through the present. Lawsuits about their fraudulent practices have been filed against them for doing this exact thing - [redacted]

The representative at the company used the EXACT excuses and "justifications" as has been reported by others. This information is all over the internet on consumer complaint and fraud websites.

[redacted] Card has opened a Fraud Investigation based upon what they heard during the conference call.

I was forced to close my account that I have had with [redacted] since 1993 which has caused several inconveniences.Desired Settlement: Public admission of fraudulent and deceptive consumer practices...apology...cessation of their deceptive practices s others don't get ripped off, their compliance with investigation by credit card companies, and any reimbursement of their fraudulently obtained monies to the victims of their scheme they have been perpetrating since the beginning of this century.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer. The Travelers Advantage membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted]’s membership was canceled on April 20, 2015, and refunds totaling $1,080.26 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I need to state again that I never signed up for this service, and never authorized them to charge my card for YEARS. There are numerous cases online of people having the same thing happen to them - and in fact when contacted - the company gave me the exact same response so many others online had shared. Offering to refund one month, then six months of payments. It was as though they were reading from the exact same script they use for EVERY call that complains.

Review: TOOK 2 WITHDRAWALS IN PLACE OF 1. I sent bank statements to support the two WD; CLAIM denined and refused to REFUND THE FUNDS TAKEN IN ERROR

I contacted THEIR office on or around May 10, 2013. The reason for me contacting THEIR office is because THEY electronically withdrew 2 payments from my account. I spoke to representative from THEIR office, who gave me the directive to write a letter and enclose the appropriate documents to support the fact that there was a double withdrawal taken from my account by THEIR agency. I did that. THEIR response/reply was a dismissal in the form of a very impersonal form letter telling me there was not a double withdrawal. Nothing more despite the documents sent to them that clearly shows the double withdrawal was taken by and paid to them.

My bank statement and the representative from [redacted] Federal Credit Union both support the fact that there were two electronic withdrawals taken by THEIR agency. Up to this point I've been satisfied with THEIR services; however, I do not understand why THEY are refusing to refund the money THEY clearly withdrew in error. Instead, I get a form letter. There is no way THEY conducted an investigation to see if my claim is legitimate.

Once again, I am asking them to reopen and review my request to repay the funds they withdrew from my [redacted] Federal Credit Union checking account in error. I am sending my concerns with regards to my request to you asking that you please assist me in this matter as well. Times are tough and I simply can't afford to give money away or allow this company to take funds from my account without getting the appropriate services in return.

I hope to hear from your office soon with a clear resolution to the issues I've raised here.

Desired Settlement: I am asking them to reopen my request, review and to repay the funds they withdrew from my [redacted] Federal Credit Union checking account in error. I am sending my concerns with regards to my request to you asking that you please assist me in this matter as well. Times are tough and I simply can't afford to give money away or allow this company to take funds from my account without getting the appropriate services in return.

Business

Response:

Business Response /* (1000, 5, 2013/06/14) */

June 14, 2013

Revdex.com

Case #XXXXXXXX

Dear Madam or Sir:

This is in response to the complaint file as referenced above.

As this matter pertains to an insurance related matter, for privacy reasons we are unable to provide details on this website. Please be assured a response addressing all concerns will be sent directly to the complainant.

Sincerely,

Affinion Benefits Group, LLC

Plan Administrator

Review: I was looking for rental property, and got 2 separate responses e-mailed to me, about 2 different properties posted on [redacted] for rent, both responses were identical, from 2 different names, but they both said they required a credit report through this agency. I never received any type of response from the "landlords". I advised the company that someone was fraudulently using their company in a scam, or was this an attempt on their part to build up business? There was no acknowledgement.

Product_Or_Service: Credit score monitoring

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I just want people to know this scam is going on.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s PrivacyGuard membership, a service provided by Trilegiant Corporation.

We appreciate Ms. [redacted] taking the time to express her concerns. Let us assure you that her complaint has been taken seriously. Ms. [redacted] can be assured that we have forwarded her documentation accordingly.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. As such, Mr. [redacted]'s membership was canceled on June 4th, 2013, and a refund of our $1.00 trial fee will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I have been getting 19.99 taken out of my account since March. I called (XXX-XXX-XXXX) on 6/26 and spoke to [redacted] The address for me was wrong and in another state. He said he could not offer me a refund but would cancel my account(#XXXXXXX) cancellation # ZXXXXXZ9. I would have to write to the company to get a rufund and he had no number I could call to speak to someone. This is a scam. I want a refund of 19.99 for 3/11,4/24,5/1/ and 5/31

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want a refund of 19.99 for 3/11,4/24,5/1/ and 5/31

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on March 11th, 2013. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of Visa gift cards, and the offer related to Shoppers Advantage was a $25 American Express gift check.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they [redacted] not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on June 26th, 2013, and a full refund of $40.98 will be issued to his credit or debit card account. Mr. [redacted]'s Shoppers Advantage membership was also canceled on June 26th, 2013, and an additional refund of $66.85 will be issued to his account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: My husband unknowingly signed up for this service when offered a $20 rebate from an [redacted] flight in 2008. For the past 5 years we have been paying $12 per month, totaling over $700 to this company which we had never heard of and never benefited from. Despite reading that there are numerous class-action suits against them, they are still in business, stealing people's money.Desired Settlement: We would like all of the money refunded that we unknowingly gave to this company ($12 per month, 12 months, 5 years: $720)

Business

Response:

This letter is a response to Mrs. [redacted]’s correspondence regarding the complaint of Mr. [redacted].

Our records show that Mr. [redacted] completed an online transaction at www.[redacted].com on November 16, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted].com. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent an email from us including his membership kit and password and reminding him to use his $20 Cash Back Incentive.

On November 16, 2008, we sent Mr. [redacted] an email reminding him to use the benefits of his membership. On November 23, 2008, we sent Mr. [redacted] an email reminding him to use his $20 Cash Back Incentive. On December 4, 2008, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on December 16, 2008, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of his free trial membership on December 16, 2008. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from December of 2008 to January 15, 2009, February 14, 2009, March 16, 2009, April 15, 2009, May 15, 2009, June 14, 2009, July 14, 2009, August 13, 2009, September 12, 2009, October 12, 2009, November 11, 2009, December 11, 2009, January 15, 2010, February 9, 2010, March 11, 2010, April 10, 2010, May 10, 2010, June 9, 2010, July 9, 2010, August 8, 2010, September 6, 2010, October 6, 2010, November 5, 2010, December 5, 2010, January 4, 2011, February 3, 2012, March 5, 2011, April 4, 2011, May 4, 2010, June 3, 2011, July 3, 2011, August 2, 2011, September 1, 2011, October 1, 2011, October 31, 2013, November 30, 2011, December 30, 2011, January 29, 2012, February 28, 2012, March 29, 2012, April 28, 2012, May 28, 2012, June 27, 2012, July 27, 2012, August 26, 2012, September 25, 2012, October 25, 2012, November 24, 2012, December 24, 2012, January 24, 2013, February 23, 2013, March 25, 2013, April 24, 2013, May 24, 2013, June 23, 2013, July 23, 2013, August 22, 2013, September 21, 2013, October 22, 2013 and November 20, 2013, reminding him to use all the benefits of the Reservation Rewards service.

Mr. [redacted]’s Reservation Rewards membership was canceled on November 25, 2013. Consistent with company practices, we provided a refund of four months’ of membership fees. We may provide refunds above the amounts set forth above by Mr. [redacted] completing the affidavit below and returning it to us.

If Mr. [redacted] completes the affidavit we provided and returns it to us, we will review his request and respond by email with our determination regarding the claim within thirty (30) days of our receipt of all required information and documentation.

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the attached affidavit link won't open. We would be happy to send in the affidavit when provided a working link.

Sincerely,

Business

Response:

This letter is a response to Mrs. [redacted]’s further correspondence regarding the complaint of Mr. [redacted].

Mr. [redacted]’s Reservation Rewards membership was canceled on November 25, 2013. Consistent with company practices, we provided a refund of four months’ of membership fees. We may provide refunds above the amounts set forth above by Mr. [redacted] completing the affidavit attached.

If Mr. [redacted] completes the affidavit we attached and returns it to us, we will review his request and respond by email with our determination regarding the claim within thirty (30) days of our receipt of all required information and documentation.

We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: Below is my response to their membership renewal letter. I neither requested or did I receive anything from them but the letter for renewal an their charge to be a member. I wrote them because no one answers their phones. My membership number is at the bottom of the letter.I am sending them a reply for cancellation 11-29-2013 by snail mail and by email. I feel that if they did this to me they probably are ding this to a lot ofn other individuals. Please look into this for me. Thank you.LETTER of CancellationDear ABS:Attached is a copy of your Member Renewal notice. I never applied for this program or requested it. Nor have I received your Benefit Package. Cancel it. You have no rights to charges on this membership. It looks like you are spammers or a scam organization by Google articles. Shame on you preying on people like me. As for your representatives being happy to answer my request for cancellation, the voice mail says "Due to higher than normal calls" the hold has been an hour and the phone is still playing your music. "let it Go Round in Circles" that's what you are doing. So just so you get this message, the alleged member number is : [redacted]. I will forward this letter to the Revdex.com. [redacted]Cc: Revdex.comDesired Settlement: for

Shut them down.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package Program membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Mr. [redacted] was enrolled in his Benefits Package Program membership effective May 19th, 1997, through his participating financial institution, [redacted] Bank. This Benefits Package Program provides various savings and health discount benefits including access to a hotel savings network, the RX Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide. Another benefit of the service is group Accidental Death and Accidental Death & Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package Program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and he will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: In August of 2013 I agreed to sign up with the Travelers Advantage program for a [redacted] after renting a car online. I was told that I could cancel my membership in a month and avoid any further recurring charges. I did cancel the membership a few weeks later and received email confirmation on 10/01/13 from the company that my membership had been cancelled (cancellation # [redacted]) I came to [redacted] recently that Travelers Advantage had been charging my credit card monthly for 16.99 for the past 8 months for a total of 135.92. I can provide copies of emails verifying this if requested. My membership w/ Travelers Advantage was # [redacted]Desired Settlement: n/a

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Travelers Advantage, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 22nd, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $40 worth of rebates for gas purchases. The offer related to Shoppers Advantage was an additional $20 in rebates for purchases of gas.

Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 1st, 2013, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on May 13th, 2014, and a refund totaling $136.92 will be issued to his credit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: At no time did I agree to participate in the Shoppers Advantage program either verbally or in written form. Until noticing the recurring charges on my [redacted] Card I had never heard of Shoppers Advantage. This is the type of business practice that has contributed to the Revdex.com giving Affion Group a "D" rating. I am basing that on what I have read about Affion Group on the Revdex.com website.

Sincerely,

Review: Without my knowledge this company has been taking $19.99 per month from my checking account since some time in 2010. I just noticed this today. I called them and they claim that I bought something online in 2010 and was put in their membership. They said they sent me a package which I did not return so that meant I wanted to be a member. I have no idea what they are talking about nor would I EVER want any such service. There is no way I would have been ok with joining this membership.

Product_Or_Service: "Every Day Privileges Gold" membership

Desired Settlement: DesiredSettlementID: Refund

I want them to refund all the money they have taken from me.

Business

Response:

Business Response /* (1000, 5, 2013/03/15) */

Thank you for your correspondence regarding [redacted]'s concerns with Everyday Privileges Gold, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Everyday Privileges Gold on August 20th, 2010. On this date Mr. [redacted] was asked if he would like to learn about a special offer for a $20 [redacted] gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in Everyday Privileges Gold.

Mr. [redacted] was provided with the terms of the membership in Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they [redacted] not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Everyday Privileges Gold. As such, Mr. [redacted]'s membership was canceled on March 14th, 2013, and a full refund of $600.70 [redacted] be issued to his debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: they say you will get a 25% rebate against your purchase. I bought eye glasses thru their website. for doing this I get a 25% rebate from them in the form of a check. I have asked four time when do you send checks out. no one knows. I have now been told since I used a coupon from the vendors site my purchase is disqualified. the smaller my purchase, the smaller my 25% check. but its disallowed. this is what they sayWhile reviewing your order confirmation there is a discount provided for your order that was not listed on your Great Fun membership. This purchase is not eligible to earn Cash Back. We work with merchants to supply discounts and free shipping that will not affect your Cash Back earnings. Please view our coupons.We apologize for any inconvenience this has caused.

Product_Or_Service: website click

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my $19.10 for making this purchase

Business

Response:

Thank you for your correspondence regarding [redacted]'s concerns with his Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company.

In order to uphold our high level of customer satisfaction, we will be sending Mr. [redacted] a refund check for $58.72 to reimburse him for twenty-five percent of the combined amount of the three purchases that he made through the Great Fun website. Mr. [redacted] should expect to receive this check within the next ten to fifteen business days.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

(The consumer indicated he/she ACCEPTED the response from the business.)

than so be it

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

In our previous response to Mr. [redacted]’s complaint, we confirmed that we would be sending Mr. [redacted] a check for $58.72 to reimburse him for twenty-five percent of the combined amount of the three purchases that he made through the Great Fun website. After researching Mr. [redacted]’s additional correspondence, we found that this check had not been mailed as requested. We sincerely apologize for the delay. At this time, Mr. [redacted] should expect to receive his rebate check within the next seven to ten business days.

We again apologize for any inconvenience that Mr. [redacted] has experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Revdex.com, the first response was good for me, but they renigged. I knew they were not about to send me my three 25% rebates which totalled over 98.00 dollars. and to think how offen they do this to other consumers who are frustrated and just give up. when I receive a check it clears the banks then I will let this go.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Review: I am getting charged 19.99 three times a month for membership Fees I never asked for, I called to cancell twice once in June and once today, I was told I became a member after purchasing 3 watches from [redacted].com, wich is how they obtained my Debit card information, why would I want to pay membership Fees 3 times a month I have never used their services, or obtained anything From this Co.I am disabled and a Veteran my disability is not [redacted] related,because of their recurring charges my account with [redacted] has been overdrafted twice in the last 3 months,I am on a Fixed income so this puts a hindrance on my Budget. Please Help me with this matter, any attention to this problem will be answered with deep appreciation and my Heart Felt Thanks Sincerely [redacted]Desired Settlement: Stop and Desist recurring charges to my checking account and full Refund ,Stop them from Stealing from mine and other people accounts Thank you [redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in Great Fun and Shoppers Advantage on April 4th, 2011. On this date he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer related to the Great Fun membership was a $40 [redacted] gift card. The offer for enrolling in Shoppers Advantage was a $25 [redacted] gift check. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that a consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on July 4th, 2013, and refunds totaling $420.79 have been issued to his debit card account as full reimbursement of the fees he was charged for the service. Additionally, Mr. [redacted]’s Shoppers Advantage membership was canceled on October 9th, 2013, and refunds totaling $460.77 will be issued to his account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I have been receiving monthly charges from (3) separate outfits: TLG Great FN, TLG Shopper and Budget Savers totaling $248.62. It appears to stem from an over-the-phone purchase I made in July from [redacted]. Not sure if Trilegiant and [redacted] are affiliated, but I was able to find many article showing they share similar unethical business practices, where their 'customers' ended up being charged for things they didn't purchase. When I contacted [redacted] about these charges, they claim to have no record that I placed an order in July; they said they didn't receive my order until October, but that is not correct.Desired Settlement: Mail me a check in the amount of $248.62 from charges made below:TLG Great FN - $60.97TLG Shopper - $66.85Budget Savers - $120.80

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] enrolled in Great Fun and Shoppers Advantage on July 18th, 2013. On this date she was asked if she would like to learn about a special offer for when trying the services for trial periods. The offer related to Great Fun was $40 in Visa gift cards. The offer for enrolling in Shoppers Advantage was a $25 [redacted] gift card. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Ms. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that a consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun membership was canceled on December 6th, 2013, and a refund of $60.97 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted]’s Shoppers Advantage membership was also canceled on December 6th, 2013, and an additional refund of $66.85 will be issued to her account as full reimbursement of the fees that she was charged.

In her complaint, Ms. [redacted] also references charges from Budget Savers. Trilegiant Corporation is not associated with these transactions. Please advise Ms. [redacted] to contact Budget Savers directly regarding their charges.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I appreciate your prompt response. The only reason your response is being rejected is the method of reimbursement. I have since canceled my debt card. Please issue a check to me in the amounts you listed: $66.85 from Shoppers Advantage and $60.97 from Great Fun.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with her Great Fun and Shoppers Advantage memberships.

Our records indicate that the refunds that we issued to Ms. [redacted]’s debit card account have been accepted by her financial institution. Please ask Ms. [redacted] to contact the financial institution to verify that they have received these refunds and that they have been successfully posted to the correct account.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you.

Sincerely,

Review: Great Fun promised a $1 for 30-day trial period of their services; however, unknowingly to me, they also signed me up for a Shoppers Advantage trial and charged me twice. They used very deceptive tactics to enroll me in two, rather than the one trial advertised. This business is a scam, even though it is advertised through 'reliable' businesses, such as [redacted]. Due to the initial deception of the business and its unethical practices, I have cancelled my trial period and intend to cancel my credit card, as this business is not trustworthy.Desired Settlement: $2.00 refund to my credit card account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on February 6th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. The offer for enrolling in Great Fun was $100 in rebates for [redacted] purchases. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases. According to the terms of the agreement for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun and Shoppers Advantage memberships were both canceled on February 11th, 2014, and a refund of the $1.00 trial fees will be issued to his credit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,