Affinion Group, Inc.

Review: About a month ago my husband, [redacted], saw an ad for a razor that he decided to order. After his order he received a phone call to confirm something to do with his order for the razor; however, this turned in to a lengthy sales promotion where the person went on & on promoting stuff until he finally told them they could send him the information (which essentially signed him up for a "club"). Since then he has received "membership" information and has had to call to tell them he does not want to be a member and to cancel any membership; and then they tell him they will cancel but that they will charge him a dollar on his credit card for this "service" (they have our credit card number from the original order). Today he received the same type of "membership" information from Great Fun also in Nashville and clearly associated with this Shoppers Advantage and he had to call them to cancel and they also said they would charge us a dollar on our credit card for this "service". This is a scam and I want it stopped. WE DO NOT WANT OUR name & address given to anyone else; we do NOT want any of their memberships; and we will cancel our credit card if we have to but we do NOT want to pay any of their "service" charges for which we have received no services.Desired Settlement: I want them to take our name off of their lists; and I want them to refrain from sending us anymore "membership" information & advertisements; and I want them to stop charging our credit card for even one dollar. I want them to leave us alone.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on March 21st, 2014. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling our toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on April 4th, 2014, and his Great Fun membership was canceled on April 16th, 2014. A refund will be is[redacted]d to his credit or debit card account for both $1.00 trial fees that he was charged.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me; as long as our name and credit card information have been removed from their list and we will no longer receive mail, e-mail, or phone calls from them.

Sincerely,

Review: I have been billed 16.99 per month since march 2013 by TLG shoppers and I couldnt recall signing up with them or buying any thing from them. I have no clue how they were able to get my accnt info. I happened to chrck my bank account and knew about this. I searched the internet about TLG shoppers and it seerms there were many of us that were scammmed by this. Please help us stop this. Thanks.Desired Settlement: I want a refund, and hopefully the business will be closed soon as there are so many people being affected by this.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on March 14th, 2013, after making an online purchase and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Shoppers Advantage and Great Fun, which our records indicate she accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of their trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on March 1st, 2014, and a full refund of $187.89 will be issued to her debit card account. Ms. [redacted]’s Great Fun membership was canceled on March 22nd, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Below is my response to their membership renewal letter. I neither requested or did I receive anything from them but the letter for renewal an their charge to be a member. I wrote them because no one answers their phones. My membership number is at the bottom of the letter.I am sending them a reply for cancellation 11-29-2013 by snail mail and by email. I feel that if they did this to me they probably are ding this to a lot ofn other individuals. Please look into this for me. Thank you.LETTER of CancellationDear ABS:Attached is a copy of your Member Renewal notice. I never applied for this program or requested it. Nor have I received your Benefit Package. Cancel it. You have no rights to charges on this membership. It looks like you are spammers or a scam organization by Google articles. Shame on you preying on people like me. As for your representatives being happy to answer my request for cancellation, the voice mail says "Due to higher than normal calls" the hold has been an hour and the phone is still playing your music. "let it Go Round in Circles" that's what you are doing. So just so you get this message, the alleged member number is : [redacted]. I will forward this letter to the Revdex.com. [redacted]Cc: Revdex.comDesired Settlement: for

Shut them down.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package Program membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Mr. [redacted] was enrolled in his Benefits Package Program membership effective May 19th, 1997, through his participating financial institution, [redacted] Bank. This Benefits Package Program provides various savings and health discount benefits including access to a hotel savings network, the RX Prescription Drug Program, and discounts on prescription eyeglasses and contacts at over 22,000 participating optical providers nationwide. Another benefit of the service is group Accidental Death and Accidental Death & Dismemberment Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package Program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and he will no longer be charged a monthly fee for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: My husband unknowingly signed up for this service when offered a $20 rebate from an [redacted] flight in 2008. For the past 5 years we have been paying $12 per month, totaling over $700 to this company which we had never heard of and never benefited from. Despite reading that there are numerous class-action suits against them, they are still in business, stealing people's money.Desired Settlement: We would like all of the money refunded that we unknowingly gave to this company ($12 per month, 12 months, 5 years: $720)

Business

Response:

This letter is a response to Mrs. [redacted]’s correspondence regarding the complaint of Mr. [redacted].

Our records show that Mr. [redacted] completed an online transaction at www.[redacted].com on November 16, 2008. After completing the transaction he was offered a free 30-day trial of our Reservation Rewards service and a $20 Cash Back Incentive for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Reservation Rewards by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted]. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

“By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted] to securely transfer my name, address and credit or debit card information to Reservation Rewards for billing and benefit processing.”

Thus, by accepting the offer, Mr. [redacted] agreed that the Reservation Rewards $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted].com. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Reservation Rewards. Within the next few minutes, Mr. [redacted] was sent an email from us including his membership kit and password and reminding him to use his $20 Cash Back Incentive.

On November 16, 2008, we sent Mr. [redacted] an email reminding him to use the benefits of his membership. On November 23, 2008, we sent Mr. [redacted] an email reminding him to use his $20 Cash Back Incentive. On December 4, 2008, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on December 16, 2008, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of his free trial membership on December 16, 2008. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from December of 2008 to January 15, 2009, February 14, 2009, March 16, 2009, April 15, 2009, May 15, 2009, June 14, 2009, July 14, 2009, August 13, 2009, September 12, 2009, October 12, 2009, November 11, 2009, December 11, 2009, January 15, 2010, February 9, 2010, March 11, 2010, April 10, 2010, May 10, 2010, June 9, 2010, July 9, 2010, August 8, 2010, September 6, 2010, October 6, 2010, November 5, 2010, December 5, 2010, January 4, 2011, February 3, 2012, March 5, 2011, April 4, 2011, May 4, 2010, June 3, 2011, July 3, 2011, August 2, 2011, September 1, 2011, October 1, 2011, October 31, 2013, November 30, 2011, December 30, 2011, January 29, 2012, February 28, 2012, March 29, 2012, April 28, 2012, May 28, 2012, June 27, 2012, July 27, 2012, August 26, 2012, September 25, 2012, October 25, 2012, November 24, 2012, December 24, 2012, January 24, 2013, February 23, 2013, March 25, 2013, April 24, 2013, May 24, 2013, June 23, 2013, July 23, 2013, August 22, 2013, September 21, 2013, October 22, 2013 and November 20, 2013, reminding him to use all the benefits of the Reservation Rewards service.

Mr. [redacted]’s Reservation Rewards membership was canceled on November 25, 2013. Consistent with company practices, we provided a refund of four months’ of membership fees. We may provide refunds above the amounts set forth above by Mr. [redacted] completing the affidavit below and returning it to us.

If Mr. [redacted] completes the affidavit we provided and returns it to us, we will review his request and respond by email with our determination regarding the claim within thirty (30) days of our receipt of all required information and documentation.

Reservation Rewards makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Reservation Rewards places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Reservation Rewards service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the attached affidavit link won't open. We would be happy to send in the affidavit when provided a working link.

Sincerely,

Business

Response:

This letter is a response to Mrs. [redacted]’s further correspondence regarding the complaint of Mr. [redacted].

Mr. [redacted]’s Reservation Rewards membership was canceled on November 25, 2013. Consistent with company practices, we provided a refund of four months’ of membership fees. We may provide refunds above the amounts set forth above by Mr. [redacted] completing the affidavit attached.

If Mr. [redacted] completes the affidavit we attached and returns it to us, we will review his request and respond by email with our determination regarding the claim within thirty (30) days of our receipt of all required information and documentation.

We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: Hello, I recently submitted a dispute on Citibank for a recurring charge that was never authorized, and is happening since July 2nd, 2013. This charge of $16.99, was repeated for the last 6 months, so please note that the amount we are disputing is $101.94.Credit card statement shows the vendor as follows:TLG[redacted] Citibank proposes to replace the card in use for a new number, which absolutely will do, even with all the hustle it means since this card is on many auto payment services/amenities. But it is very worrying that this company or someone else, was able to use out credit card and the company didn't check somehow that it wasn't the legit owner of the card the one using it.Any help stopping these kind of business practice will be greatly appreciated.Thanks in advanceGonzalo MolinaDesired Settlement: 101.94

Business

Response:

Thank you for your correspondence regarding Gonzalo Molina’s concerns with Karen Molina’s Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. Molina was enrolled in both our Shoppers Advantage and Great Fun services on May 19th, 2013, after making a purchase from Ticketmaster and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. Molina was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate she accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Ms. Molina did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. Molina provided her date of birth to the representative confirming her authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. Molina’s Shoppers Advantage membership was canceled on December 19th, 2013, and a refund of $102.94 has been issued to her credit card account as full reimbursement of the fees that she was charged for the service. Ms. Molina’s Great Fun membership was canceled on July 1st, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. and Ms. Molina may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Jason Anderson

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9846070, and find that this resolution is satisfactory to me.

Sincerely,

Gonzalo Molina

Review: This company's subsidiary, TLG Traveler's Advantage ###-###-#### (which is fraudulently giving their name to [redacted] Card as TRAVEL Advantage - a completely different company) has been charging my [redacted] card for over SEVEN YEARS for membership fees for some service we NEVER signed up for nor heard of. They claim my husband signed up for the service when he made a reservation at a hotel in January 2008 - but he did not do this. We tried to resolve the issues with Traveler's Advantage and through [redacted] Card - me, my husband, [redacted] Card and Travelers Advantage were on the line at the same time - and the call was recorded by [redacted] Card - but they were evasive and insisted that we had signed for and used their service, although they couldn't provide details of any services nor could they provide proof of any correspondence to either me or my husband which the representative claimed they had sent out. Basically, our complaint about this company is identical to thousands of claims of fraudulent charges by others from 2003 through the present. Lawsuits about their fraudulent practices have been filed against them for doing this exact thing - [redacted]

The representative at the company used the EXACT excuses and "justifications" as has been reported by others. This information is all over the internet on consumer complaint and fraud websites.

[redacted] Card has opened a Fraud Investigation based upon what they heard during the conference call.

I was forced to close my account that I have had with [redacted] since 1993 which has caused several inconveniences.Desired Settlement: Public admission of fraudulent and deceptive consumer practices...apology...cessation of their deceptive practices s others don't get ripped off, their compliance with investigation by credit card companies, and any reimbursement of their fraudulently obtained monies to the victims of their scheme they have been perpetrating since the beginning of this century.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] enrolled in the Travelers Advantage service on January 8, 2008, while responding to an online offer. The Travelers Advantage membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted]’s membership was canceled on April 20, 2015, and refunds totaling $1,080.26 are being issued to his credit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I need to state again that I never signed up for this service, and never authorized them to charge my card for YEARS. There are numerous cases online of people having the same thing happen to them - and in fact when contacted - the company gave me the exact same response so many others online had shared. Offering to refund one month, then six months of payments. It was as though they were reading from the exact same script they use for EVERY call that complains.

Review: I purchased airline tickets from [redacted] airlines. Afterwards, an ad popped up saying I could get a $20 rebate if I signed up for Great Fun Membership. They said the first month was only a $1 and as long as I cancelled after that there would be no other charges. I never received the $20 rebate and so I cancelled a week or more before the first month was even over. They tried to convince me to keep it, but I told them no I wanted to cancel the membership. I have now been charged over $50 for some membership that I cancelled and don't even use. The woman on the phone verified with me that it was cancelled. Then I started noticing weird charges on my credit card and investigated to find they never cancelled anything.Desired Settlement: DesiredSettlementID: Refund

I would like my $50.97 back and a cancellation of the subscription.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her Great Fun membership was canceled on November 19th, 2013, and a refund of $51.97 will be issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They stated they will refund my money and cancel the membership again. If they do not do as they say, I will contact you again. Thanks for all your help.

Sincerely,

Review: This is an on-line shopping discount service. There is some crazy way that they are getting people to sign up with their company/service, without knowing about it, and then automatically billing my debit card each month for something that I NEVER signed up for. I believe they must be getting our information from another 2nd, or third party. It is a SCAM!This is the third similar situation that I have uncovered this month. The other was called Budget Savers, out of [redacted]. The other was Free Shipping, again, out of [redacted].They also work from a number of other PO Box numbers and different zip codes within these greater metropolitan areas. Please know that I have cancelled my, so called, membership with all three of these places.These three organizations have take a total of $70.00 from my checking account just this past month, through automatic debit withdrawals. I do not know how they are getting away with this, but it is fraud and a big scam!

Product_Or_Service: Online Discount Shopping Service

Order_Number: N/A

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

1) I want written confirmation and assurance that my membership is cancelled and that no further charges will be deducted from my debit account.2) I want full refund/compensation for all the charges they have taken from me.3) I would like to know how these companies are getting away with this? How can they be stopped?

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage, and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in Shoppers Advantage and Great Fun on May 9th, 2013. On that date, Mr. [redacted] was asked if he would like to learn about a special offer when trying the service for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offers in the services.

During the enrollment, Mr. [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on November 11th, 2013, and a full refund of $110.75 will be issued to his debit card account. Mr. [redacted]’s Great Fun membership was also canceled on November 11th, 2013, and an additional refund of $100.95 will be issued to his debit card account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: About a year ago I believe I was signed up for a service called Great Fun. I was told the introductory service was free and that I could cancel before being charged anything. In the specified amount of time, I canceled the subscription via email, expecting to incur no charges. Several months later I learned that a credit card I rarely use has been charged $16.99 every month for the past 10 months. I never wanted this service in the first place and I never received any products or services from Affinion, Trilegiant or Great Fun. I never received any literature, bills, description of the service in the mail. I never signed anything authorizing any charges. This company appears to scam credit card holders by applying charges without the customer's knowledge. When I finally called the company and told them I had never wanted the service, I was told there was no record of me having canceled the service. I was told I needed a cancellation code number. I was told I would not be eligible for a refund of back charges, even if I believe they are unauthorized and fraudulent. This is highly suspicious activity on the part of Affinion, Trilegiant and/or their subsidiaries.It is apparent through reading other complaints that this company makes its money fraudulently from unwitting members who have been signed up for nonexistent services through numerous subsidiaries who appear on the home page of trilegiant.com. For every resolved complaint I suspect there are many consumers who continue to be scammed by this organization. This should rise to the level of criminal activity.I would also like to see this company investigated for its business practices, which appear to be highly suspect, unethical and fraudulent. I would like to know if there has been any contact with Connecticut Gov. Dannel Malloy or state Attorney General George Jepsen regarding this organization.Desired Settlement: Total charges applied to my credit card for past 10 months at $16.99 per month totals $169.90, plus $50 for charges and fees associated with credit limit overage.Total $219.90

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in Great Fun. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on November 15th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and he/she will owe nothing further. As such, Mr. [redacted]’s Great Fun membership was canceled on December 26th, 2012, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on September 9th, 2013, and a refund for $136.92 is being issued to his credit card account as full reimbursement of the fees that he was successfully charged for the service. Mr. [redacted] may fax ([redacted]) me copies of his statements showing any fees incurred as a result of the Shoppers Advantage service charges for review and reimbursement.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: In August of 2013 I agreed to sign up with the Travelers Advantage program for a [redacted] after renting a car online. I was told that I could cancel my membership in a month and avoid any further recurring charges. I did cancel the membership a few weeks later and received email confirmation on 10/01/13 from the company that my membership had been cancelled (cancellation # [redacted]) I came to [redacted] recently that Travelers Advantage had been charging my credit card monthly for 16.99 for the past 8 months for a total of 135.92. I can provide copies of emails verifying this if requested. My membership w/ Travelers Advantage was # [redacted]Desired Settlement: n/a

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Travelers Advantage, a service provided by Trilegiant Corporation.

By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on August 22nd, 2013, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $40 worth of rebates for gas purchases. The offer related to Shoppers Advantage was an additional $20 in rebates for purchases of gas.

Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted]’s Travelers Advantage membership was canceled on October 1st, 2013, and he was not charged a monthly fee for the service. Mr. [redacted]’s Shoppers Advantage membership was canceled on May 13th, 2014, and a refund totaling $136.92 will be issued to his credit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: At no time did I agree to participate in the Shoppers Advantage program either verbally or in written form. Until noticing the recurring charges on my [redacted] Card I had never heard of Shoppers Advantage. This is the type of business practice that has contributed to the Revdex.com giving Affion Group a "D" rating. I am basing that on what I have read about Affion Group on the Revdex.com website.

Sincerely,

Review: Unauthorized and misuse of credit card.

I ordered air line ticket from [redacted] on September 29. The next day I received an offer for $50 refund offer from shopper advantage. I call them at [redacted] and spoke with [redacted]. At that time I was told that for $1.00. I could receive two $50 refunds and that I could cancel at any time with the 30 day trailoffer. But if I ddidn't within the $30 I would be billed $16.99 for there services which special discount offers. Cash back for travel and gas. I could receiv e the bonus offer of $50 either by email or post office. I gave them my email and never received an email it the information in the mail. I called shopper advantage on 10/7 and at that time they stated that e ail was sent on 9/30 and gave me my membership #[redacted]. I had also check my credirect and there had been two $1 at at transaction. Shopper advantage stated that they only took out $1.00 as nd that I should get enrollment. Packet in the within the next week or so. I have been checking. The and email and still no correspondence. I call my card provider today and found out that great fun [redacted]3 had debit my account on 10/1 at 1:30pm and that shopper advantage at 1:28pm that same day. I informed [redacted] that I not know who grateful finesse and didn't give them authorization to go onto my account. I called great fun immediately and spoke with [redacted] cancelling and informinformation them that I did not give them permission to debit my account and to canceling the account that they opened in name with pi it my permission and that I was going to report them and shopper advantage. To the Revdex.com cause What shopper advantage. Did was dishonest and illegal.great fun account #[redacted] & cancellation #[redacted] shopper advantage account [redacted] &cancellation & [redacted]Desired Settlement: I was able to receive from great fun but not from shopper advantage. I would like $1 back from them. I would like for them to be fined for misleading consumer. I'm glad that so far it has only coated me a dollar.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on September 29, 2014 after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate she accepted. The offer for joining Great Fun was $100.00 worth of reservations rebates. The offer related to Shoppers Advantage was $20.00 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in the services.

In order to avail herself of our promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. It may take 10-15 business days from the date of enrollment to receive a membership kit through the mail. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 6-8 weeks.

In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims Department. Ms. [redacted] will not need to include the rebate forms that are being sent to her.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Ms. [redacted]’s Great Fun and Shoppers Advantage memberships were both canceled on October 14, 2014, and a refund of the two $1.00 trial fees that she was charged will be issued to her credit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I was not informed that Great fun be give my credit card information. However were will to refund my $1,, but Shopper Advantage wasn't"t will to gave me a Rte fund. I still feel that your respentatives does not out right state that there two different compary. If I would of been informed that I was signing with different. Company that I would not joined shoppers advantage.

I would like to thank you for refunding both of the members trail fee of $1.00. I don't want any of my personal credit information give out or credit card.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I was charged over the span of 6 months $11.99 each time 7 times AFTER cancellation of service.

I cancelled my original "backstage pass" sometime in August 2012 and was given a cancellation number. it is now August 2013 and I log into my bank account online, which I hardly ever do because I don't have computer access that often and saw that 11.99 had been withdrawn 7 times since my cancellation. I was assured my account was cancelled and that no more withdrawals would happen after aug. 2012. the first withdrawal was 11/16/2012 and proceeded from there til 6/28/2013, I never used the services or recieved anything. I am contemplating legal ramifications against this company but thought to come to the Revdex.com first.Desired Settlement: I would like all the charges, which equal $83.93 reimbursed and all contact with me and my bank account be ended and I will never shop in their establishments again!

Business

Response:

Business Response /* (1000, 5, 2013/08/06) */

Thank you for your correspondence regarding [redacted]'s [redacted]'s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member's request to cancel their membership in FYE Backstage Pass [redacted] for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Ms. [redacted]'s initial request to cancel her FYE Backstage Pass VIP membership was not effectively processed. Ms. [redacted] can be assured that her membership was canceled on August 5th, 2013, and a refund of $83.93 will be issued to her debit card account.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I have been getting 19.99 taken out of my account since March. I called (XXX-XXX-XXXX) on 6/26 and spoke to [redacted] The address for me was wrong and in another state. He said he could not offer me a refund but would cancel my account(#XXXXXXX) cancellation # ZXXXXXZ9. I would have to write to the company to get a rufund and he had no number I could call to speak to someone. This is a scam. I want a refund of 19.99 for 3/11,4/24,5/1/ and 5/31

Account_Number: XXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want a refund of 19.99 for 3/11,4/24,5/1/ and 5/31

Business

Response:

Business Response /* (1000, 5, 2013/06/27) */

Thank you for your correspondence regarding [redacted]'s concerns with Great Fun and Shoppers Advantage, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Great Fun and Shoppers Advantage. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in both Great Fun and Shoppers Advantage on March 11th, 2013. On that date, he was asked if he would like to learn about a special offer when trying the services for trial periods. The offer for trying Great Fun was $40 worth of Visa gift cards, and the offer related to Shoppers Advantage was a $25 American Express gift check.

During the enrollments, Mr. [redacted] was provided with the terms of the memberships in Great Fun and Shoppers Advantage. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they [redacted] not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on June 26th, 2013, and a full refund of $40.98 will be issued to his credit or debit card account. Mr. [redacted]'s Shoppers Advantage membership was also canceled on June 26th, 2013, and an additional refund of $66.85 will be issued to his account as full reimbursement of the fees that he was charged for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was looking for rental property, and got 2 separate responses e-mailed to me, about 2 different properties posted on [redacted] for rent, both responses were identical, from 2 different names, but they both said they required a credit report through this agency. I never received any type of response from the "landlords". I advised the company that someone was fraudulently using their company in a scam, or was this an attempt on their part to build up business? There was no acknowledgement.

Product_Or_Service: Credit score monitoring

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: No settlement requested - for

I just want people to know this scam is going on.

Business

Response:

Business Response /* (1000, 5, 2013/06/20) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s PrivacyGuard membership, a service provided by Trilegiant Corporation.

We appreciate Ms. [redacted] taking the time to express her concerns. Let us assure you that her complaint has been taken seriously. Ms. [redacted] can be assured that we have forwarded her documentation accordingly.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in PrivacyGuard. As such, Mr. [redacted]'s membership was canceled on June 4th, 2013, and a refund of our $1.00 trial fee will be issued to his credit or debit card account.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: TOOK 2 WITHDRAWALS IN PLACE OF 1. I sent bank statements to support the two WD; CLAIM denined and refused to REFUND THE FUNDS TAKEN IN ERROR

I contacted THEIR office on or around May 10, 2013. The reason for me contacting THEIR office is because THEY electronically withdrew 2 payments from my account. I spoke to representative from THEIR office, who gave me the directive to write a letter and enclose the appropriate documents to support the fact that there was a double withdrawal taken from my account by THEIR agency. I did that. THEIR response/reply was a dismissal in the form of a very impersonal form letter telling me there was not a double withdrawal. Nothing more despite the documents sent to them that clearly shows the double withdrawal was taken by and paid to them.

My bank statement and the representative from [redacted] Federal Credit Union both support the fact that there were two electronic withdrawals taken by THEIR agency. Up to this point I've been satisfied with THEIR services; however, I do not understand why THEY are refusing to refund the money THEY clearly withdrew in error. Instead, I get a form letter. There is no way THEY conducted an investigation to see if my claim is legitimate.

Once again, I am asking them to reopen and review my request to repay the funds they withdrew from my [redacted] Federal Credit Union checking account in error. I am sending my concerns with regards to my request to you asking that you please assist me in this matter as well. Times are tough and I simply can't afford to give money away or allow this company to take funds from my account without getting the appropriate services in return.

I hope to hear from your office soon with a clear resolution to the issues I've raised here.

Desired Settlement: I am asking them to reopen my request, review and to repay the funds they withdrew from my [redacted] Federal Credit Union checking account in error. I am sending my concerns with regards to my request to you asking that you please assist me in this matter as well. Times are tough and I simply can't afford to give money away or allow this company to take funds from my account without getting the appropriate services in return.

Business

Response:

Business Response /* (1000, 5, 2013/06/14) */

June 14, 2013

Revdex.com

Case #XXXXXXXX

Dear Madam or Sir:

This is in response to the complaint file as referenced above.

As this matter pertains to an insurance related matter, for privacy reasons we are unable to provide details on this website. Please be assured a response addressing all concerns will be sent directly to the complainant.

Sincerely,

Affinion Benefits Group, LLC

Plan Administrator

Review: I have been charge 14.99 since Jan.2012 for a service I didnt sign for,I don't know these people or the service they provide I spoke to a Ms.[redacted] on X-XX-XXXX she informed me that they have a letter from me and I did'nt send or sign any letter, she also told me that they got my info from [redacted] Bank

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like all of my money return for the whole year

Business

Response:

Business Response /* (1000, 5, 2013/05/08) */

Thank you for your correspondence regarding [redacted]'s concerns with her Everyday Privileges Gold membership, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Everyday Privileges Gold. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Ms. [redacted] received a solicitation to join Everyday Privileges Gold which was mailed to select Credit One customers. The solicitation piece fully and clearly discloses the terms of the offer. Unless the customer affirmatively elects to subscribe by returning the signed and completed order card, the customer [redacted] not be enrolled as a member, nor billed the monthly fee. For offers with a trial period, members may cancel at any time within the trial period by simply calling a toll-free number, which is listed in the membership materials.

Our records indicate that Ms. [redacted] was enrolled in Everyday Privileges Gold on January 17th, 2012, after we received her signed and completed order card. We are mailing Ms. [redacted] a copy of the order card for her to review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Everyday Privileges Gold. As such, Ms. [redacted]'s membership was canceled on May 3rd, 2013, and a refund of $59.96 was issued to her credit card account. An additional refund of $119.92 will be issued to her account as full reimbursement of the fees that she was charged for the service.

We have also have taken immediate steps to remove Ms. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: They contacted me online through a separate purchase I had made. I decided to take up on their offer ($50 dollar check). I proceeded to do what they asked for (Provide personal information to them). They said I was going to get an email with instructions on how to submit my receipt to get the $50 cash. I never received said email. They also said I was going to receive membership packet through the mail. I never saw that either. And the first phone conversation occurred on 4/3/13. Today is 4/30/13. I spoke with them on three different occasions (but because I called to inquire on materials, not because they contacted me). Today, I decided not to do business with these people anymore. This is a company with deceiving practices and I am not the first customer who is unsatisfied with them. I learned through the internet that other people were lied to by this company.

Desired Settlement: DesiredSettlementID: Refund

I did provide credit card information. I don't wish to be charged for anything as I have not received any membership materials and this company clearly does not deal in good faith.Further, I want never to be contacted by them again for any reason other than to tell me that my "membership" has been cancelled and I will never be billed.

Business

Response:

Business Response /* (1000, 5, 2013/05/06) */

Thank you for your correspondence regarding [redacted]'s concerns with services provided by Trilegiant Corporation.

After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] with the information provided in the complaint. It is possible that Ms. [redacted] was not enrolled in one of our services. In order to complete a more thorough search, a service name, service account number (if known), and other related information (previous address, previous name) or a copy of Ms. [redacted]'s statement reflecting a charge from one of our services is requested. Ms. [redacted] may either e-mail ([redacted].com) or fax (XXX-XXX-XXXX) the information to my attention for review and further investigation.

We have taken immediate steps to remove Ms. [redacted]'s name and address from our future mailing lists. However, in some cases, the process to ensure that a name is removed from all mailing lists may take several weeks to complete.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter can be resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I purchased concert tickets and when I did, I got this offer from this company for $50.00 rebate which turned into $100.00 If I purchased a 30 day trial period for 1 dollar. If I don't cancel after 30 days it will cost me $16.99 a month. I was told I would receive the information I needed to send in the mail in about 2 weeks I waited and received nothing so I called spoke to a lady [redacted] she told yes it is on it way, I got nothing. Called again 10 days later spoke to [redacted] he told me it has been sent I should receive it rebates invoice 7-10 days still nothing. Also there was a Gas rebate of $20.00 which was separate. Nothing has been sent to me. As of May 3rd my 30 day trail period is over. I will not be renewing. I know this is a big scam, me for 2 dollars but how many people adds up to a lot of money.. My Member Number is: [redacted]Desired Settlement: I want what was promised to me. $100.00 Check to Cash, and $20.00 for Gas check for Cash..

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Our records indicate that Ms. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on March 18th, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage. The offer for joining Great Fun was $100 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was $20 worth of rebates for gas purchases.

In order to avail herself of the promotional offers, Ms. [redacted] was required to return the rebate forms that were included in her membership kits or sent to the e-mail provided during the enrollment process along with her corresponding receipts of purchase. Upon receipt of the completed rebate forms and receipts, Ms. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Ms. [redacted] did not receive her rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) her receipts to my attention, and I will have her rebates processed by our Claims department.

In addition, Ms. [redacted]’s Great Fun membership is currently active. Please advise Ms. [redacted] to contact us before May 30th, 2014, if she would like to cancel her membership during her trial period. Ms. [redacted]’s Shoppers Advantage membership was canceled on April 29th, 2014, and a refund will be issued to her credit or debit card account for any monthly fee that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I registered for a free trial of this company's service but when I received the materials for my membership all the links in the e-mails I received were invalid and I have not received a response to my repeated request to cancel my trial subscription. If this is not resolved within a certain period of time I will be automatically charged. This offer is a scam.Desired Settlement: I would like my membership cancelled immediately and no fees charged.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further. Ms. [redacted] can be assured that her Great Fun and Shoppers Advantage memberships were canceled on April 23rd, 2014, and she will not be charged a monthly fee for either service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: Without my knowledge this company has been taking $19.99 per month from my checking account since some time in 2010. I just noticed this today. I called them and they claim that I bought something online in 2010 and was put in their membership. They said they sent me a package which I did not return so that meant I wanted to be a member. I have no idea what they are talking about nor would I EVER want any such service. There is no way I would have been ok with joining this membership.

Product_Or_Service: "Every Day Privileges Gold" membership

Desired Settlement: DesiredSettlementID: Refund

I want them to refund all the money they have taken from me.

Business

Response:

Business Response /* (1000, 5, 2013/03/15) */

Thank you for your correspondence regarding [redacted]'s concerns with Everyday Privileges Gold, a service provided by Trilegiant Corporation.

By way of background, Everyday Privileges Gold is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Everyday Privileges Gold in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in Everyday Privileges Gold on August 20th, 2010. On this date Mr. [redacted] was asked if he would like to learn about a special offer for a $20 [redacted] gift card when trying the service for a trial period. Mr. [redacted] provided his first and last name, address, and billing information in order to accept the offer in Everyday Privileges Gold.

Mr. [redacted] was provided with the terms of the membership in Everyday Privileges Gold. Great care is taken to ensure that the consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they [redacted] not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Everyday Privileges Gold. As such, Mr. [redacted]'s membership was canceled on March 14th, 2013, and a full refund of $600.70 [redacted] be issued to his debit card account.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations