Affinion Group, Inc.

Review: I was signed up for this backstage VIP card when I made a purchase at the [redacted] store. When I read it I assumed a bill would be sent to me notifying me I was being charged. I realized after the fact that my bank account was being charged and I ended up receiving overdraft charges. I asked why I wasn't billed and wasn't given any answer, besides the fact they didn't have an address for me. I definitely will be telling friends and family to not shop at fye because you just take people's money out of their account without informing them.Desired Settlement: I'd really appreciate a refund of all the charges for this card I didn't even receive.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on March 25th, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]’s membership was cancelled on June 10th, 2014, and $23.98 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service. Ms. [redacted] may also provide account statements depicting any fees or charges that were incurred due to the FYE Backstage Pass VIP fees for review and reimbursement. She may either email ([redacted]) or fax (###-###-####) them to my attention.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: This company has been charging my credit card for SIX years for the service I never receeived. They are claiming I signed for for discounts on various things. To this day, I never new any such thing. NEVER utilized there product/service even a single time. I complained and asked for refund and they refunded one year-worth of charges after deducting for six years continuously. I requested for any record of my involvement with the company. They could not produce any documents. Any help from you would be greately appreciated. Thank you.Desired Settlement: Refund of money they charged my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in the Great Fun service on September 13, 2008, while responding to an online offer on the [redacted] website. The Great Fun membership was described to him at the time of enrollment, including billing and cancellation terms. Mr. [redacted] accepted the offer by providing verification of acceptance (City of Birth) and clicking "yes”, indicating his agreement to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Mr. [redacted]’s membership was canceled on May 31, 2014, and a refund totaling $143.88 was issued to his credit card account. An additional refund of $671.44 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

Review: I was pretty much forced into signing up for the VIP Backstage card, they took my card info and once I realized it was a scam from all the posts online, I immediately called to cancel within the trial period. I was given a confirmation number of [redacted] and yet I have had to call back TWICE because of unauthorized charges coming from them. I have already called and handled with my card, but someone really needs to handle this issue at a higher level with the company as a quick google search shows that HUNDREDS of people have dealt with the same issue.Desired Settlement: I have handled refunds with my card, but I think this is ridiculous and the company should be held accountable. Thanks Revdex.com!

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our programs in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After an initial investigation of our databases using the information provided in Ms. [redacted] complaint, we were able to locate a membership in the name of [redacted], which was canceled on June 30, 2014, during the trial period. Our records do not show that Ms. [redacted] has been charged for this membership.

In order to complete a more thorough search to locate a membership for which Ms. [redacted] is being charged, a service account number (if known), any other related information (other names, previous addresses) or a copy of Ms. [redacted] statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted]) or fax (###-###-####) the information to my attention for review and further investigation.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: On 10/11/14 I went into fye to purchase some dvds. However, I see on my receipt that I have been signed up for Backstage VIP pass service with a monthly rate of $11.99. I was not aware that I was being signed up into a membership with a recurring monthly fee. I didn't agree to this charge and would like to be cancelled out of this service.

Please reference member number [redacted].

My receipt transaction number is [redacted] Date on the receipt is 10/11/2014

Store number is [redacted]Desired Settlement: I would like this service to be cancelled immediately and for no further charges to be made to my credit card.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join our services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted] membership was canceled on October 13, 2014, and she will not be charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Complaint taken over the phone by Revdex.com Staff (**) Consumer states that she had been overcharged for her magazine subscription and has attempted to cancel the service. The consumer has called the company and requested the service cancelled, however she still receives the subscriptions.Desired Settlement: Consumer would like a refund and to have her subscription cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns. By way of background, we are an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. After researching her concerns, we found that [redacted] is a member of our Great Fun, Shoppers Advantage, and Everyday Privileges programs. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun, Shoppers Advantage and Everyday Privileges Gold for any reason. In her complaint, however, you indicate that [redacted] would like to have a magazine subscription canceled. Please be advised that Great Fun, Shoppers Advantage, and Everyday Privileges Gold would not be associated with a magazine subscription. Please ask [redacted] to verify that Great Fun, Shoppers Advantage and Everyday Privileges Gold are the programs that she would like to have canceled. Upon cancellation, we would also be happy to refund [redacted] for any membership fees that she is requesting to have reimbursed. Sincerely, [redacted]Customer Relations

Review: I learned that this Benefits Group. went into my account at[redacted] proving ground federal credit union and without authorization took $135.00. I did not sign up for any insurance coverage. My spouse and I have adequate coverage for myself and family. Upon contacting the credit union, they provided me with the phone number to this company. They didn't have a policy or any information on me neither did I have anything in my possession to verify that I was insured by them . But $135.00 was taken out of my accountDesired Settlement: DesiredSettlementID: Refund I want the $135.l00 to refunded to the account in which the money was inadvertently removed.

Business

Response:

February 25, 2015Revdex.com #: [redacted]To Whom it May Concern:This reply is in response to the insurance complaint referenced above.As this complaint pertained to an insurance coverage, the complaint and response has been reviewed by the Carrier. Our response was sent today via [redacted] overnight mail to the complainant. For the privacy of our customers we cannot provide non-public insurance information on a public website.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Review: Back in April 2015, I received my credit card statement with a charge that I did not know what it was. I called the 800 number listed and was told it was Shopper's advantage and Great fun. There were two charges of 16.99. I was told by the rep that it would be cancelled Confirmation number [redacted]. I just received my credit card statement May 2015 and both those charges 16.99 appeared again. The company also said I was supposed to have received a packet but I never did.Thank-youDesired Settlement: Four charges of 16.99 67.96 in total.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on February 8, 2015, after making a purchase from OneTravel and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted] Shoppers Advantage membership was canceled on April 16, 2015, and a full refund of $34.98 will be issued to his credit card account. Mr. [redacted] Great Fun membership was canceled on May 15, 2015, and additional refunds totaling $34.98 will be issued to his account as full reimbursement of the fees that he was charged for this service. We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,[redacted]Customer Relations

Review: My wife and I have a shared checking account. In February, my wife was booking a hotel room and got offered a promotion by GREAT FUN. They told her it would cost $1.00 to get started with a risk free money back guarentee. They promised two $20.00 gas cards immediately if she did not cancel her reservation. If we decided to keep the service it would cost $7.99 per month. After our stay at the hotel, we spoke with the manager. The manager was not aware of any promotions at that time. She recomended that we call and cancel. My wife did so right away. I called again the same day to verify cancelation. They told me that the subscription had been canceled and our $1.00 was being refunded. Now on April 16th. I was charged again by this company for $16.99. It almost put me in overdraft. I called again, very upset.They wanted a lot of my info, before the would even tell me who they were. I spoke with two people and a supervisor. They told me that they were not aware of our cancelation. They also told me that they had sent gas cards and info packets to my email and mailing address. I have never recieved anything but charges from this company. I looked them up online and found at least 300 other people that had the same problem with this company. I,ve once again been promised a refund. I contacted my bank to dispute and to cancel the bank card. I can't imagine these people can continue to get away with this. I will be more than happy to help with any prosecution.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I will get this soved with my bank. I just want an update. I would like to know that they are being put out of buisness.

Business

Response:

Business Response /* (1000, 5, 2013/04/30) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching Mr. [redacted]'s concerns, we found that Mrs. [redacted] was enrolled in both our Great Fun and Traveler's Advantage services on February 23rd, 2013, after being transferred to one of our representatives by [redacted]. Great Fun and Traveler's Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. According to the terms of the agreement for Great Fun and Traveler's Advantage, Mrs. [redacted] would not be charged as a monthly member until the end of the one month trial periods. If Mrs. [redacted] did not inform us that she wished to cancel this membership at the end of the trial periods, only then would she subsequently be charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Great Fun and Traveler's Advantage. As such, Mrs. [redacted]'s Great Fun membership was canceled on April 19th, 2013, and a $17.99 credit is being issued to her debit card account as full reimbursement of the fees she was charged for the service. Mrs. [redacted]'s Travelers Advantage membership was canceled on March 25th, 2013, and a $1.00 credit [redacted] be issued to her debit card account as a reimbursement of the trial fee she was charged for the service.

We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: My debit card was used without my consent.I called FYE and spoke with [redacted] on 8/3/13 and was told that the account would be cancelled and a credit would be made to my checking account with in 3 business days.that never happened, then on 8/31/13 my account was billed again and I called and spoke with [redacted] who told me that they do not issue refunds! And on 9/27/13 I am charged again for another month of service( which I have cancelled on 08/03/13) and I spoke with [redacted] and [redacted] who said that my account was being credited? I have asked several times to cancel,I have the cancelation code but they continue to take money out of my checking acct and refuse to issue a refund unless I send a bank statment showing the charges.Desired Settlement: I have cancelled my debit card with the bank for my protection, to keep them from having further access to my account, I would appreciate a check for the 3 months refund that they owe me.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with FYE Backstage Pass VIP, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After an initial investigation of our databases, we could not locate a membership for Ms. [redacted] with the information provided in the complaint. Using the account number that Ms. [redacted] provided us, we located a membership in the name of [redacted] that was canceled on August 3rd, 2013. This would not be the membership for which Ms. [redacted] is currently being charged.

In order to complete a more thorough search, a seven or eight digit membership number (if known), any other related information (other names on the account, previous addresses) or a copy of Ms. [redacted] statement reflecting one of our charges is requested. Ms. [redacted] may either e-mail ([redacted].com) or fax ([redacted]) the information to my attention for review and further investigation.

We apologize for any inconvenience that Ms. [redacted] has experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: As I have previously reported to your company, FYE, the 4 times I have called, [redacted] used my debit card for the purchase without my consent! I have given the membership number which I will provide again, [redacted].I am the one who called and cancelled the membership to FYE because it was being charged to my debit card.All I am asking is for my refund,that is due to me for the 3 months that they charged me for.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns with FYE Backstage Pass VIP.

We did locate a membership for [redacted] with the membership number that Ms. [redacted] provided in her complaint. However, this membership was canceled on August 3rd, 2013, and our records indicate that a monthly fee was never successfully charged for this membership. We are still unable to locate a membership in our records for which Ms. [redacted] is being charged. In order to complete a more thorough search, we ask that Ms. [redacted] either e-mail ([redacted].com) or fax ([redacted]) a copy of her bank statement reflecting one of our charges to my attention. Once we have located the membership for which Ms. [redacted] is being charged, we will have the service canceled and issue a full refund to Ms. [redacted]’s debit card account.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter will be resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am willing to fax a copy of my bank statement to Mr. [redacted] ,because this seems to be the only way to end this ordeal with FYE, even after supplying all the information they have requested.I do expect a full refund for the total amount that was taken from my account for the total amount of $35.97, and I do expect that to be mailed to me at my home address as my bank account has now been closed to prevent further withdraws from this company! Thank you in advance!

Sincerely,

Review: I received a membership renewal notice from Affinion Group stating we are enrolled in a BENEFITS PACKAGE and a $4.00 monthly membership fee is deducted from my checking account. I never authorized this. This company has been taken money out of my account without my permission. I do not know what Affinion Group is. I never heard of them. Please refund all my money deducted from my checking account.The account number on the letter from Affinion Group is MEMBER NUMBER [redacted].Desired Settlement: Refund all of my money that was illegally deducted from my checking account. I want my name and information and bank account erased from this company's files.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Benefits Package membership, a service provided by Affinion Benefits Group, LLC (“ABG”). By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide.

Our records indicate that Mr. [redacted] was enrolled in the Benefits Package program effective February 17th, 1995, through his participating financial institution, [redacted]. This Benefits Package program provides various savings and protection benefits including hotel and car rental discounts and payment card protection. Also included as a benefit of the service is group Accidental Death Insurance with Common Carrier coverage.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Mr. [redacted] can be assured that his membership was canceled on December 3rd, 2013, and a full refund is being issued to his checking account as reimbursement of the membership fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

If I do not receive a full refund credited back to my checking account within a reasonable amount of time, I will notify you.

Sincerely,

Review: I was promised that if I joined "Great Fun" for a trial period I would receive a rebate on my cell phone bill for $40. I specifically asked the sales women about any sort of catches, anything extra I had to do, if it was really a no hassle $40 rebate extensively thoughout the conversation. I was told yes no catches at all. All I had to do was send in the rebate with a copy of my bill. When I finally got the rebate paperwork in the mail it was (2) $20 dollar rebates both stating "one coupon per membership". When I called Great Fun to question this I was told "You can use one of the coupons now and when you purchase something else you can use the other one". I was floored, I spoke to the Supervisor and was told they were sorry I was told wrong and they couldn't do anything. I was told a blatent lie by the sales woman to get me to join. I would like my rebate honored. I have cancelled my membership but of course it took an hour on hold to do so. Don't they have to honor what I was promised??Desired Settlement: I would like just what I was told I would receieve. I want a full $40 rebate check. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Ms. [redacted] was offered two $20 rebates toward her cell phone bills. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate cell phone bills. Upon receipt of the completed rebate forms and cell phone bills, the rebate checks would have been delivered within 4-6 weeks.

We regret that there was any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or email ([redacted]) me a copy of one of her cell phone bills, and we will have a $40 rebate processed by our Claims department.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on January 28th, 2014, and she was not charged a monthly membership fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told I should receive the rebate origially promised in 10 to 15 business days. If I don't receive it in 30 business days I will refile but I think they are going to do as promised this time. Thank you so much for all your help.

Sincerely,

Review: I booked a hotel room and was told that I would get a $20 rebate off my hotel stay by joining "[redacted]" and receive 2 $50 gasoline gift cards. Only $1 for the first month and $16.99 thereafter. They promised many other discounts.I never received any rebate, no gift cards, nothing but an ID Card. They charged my credit card $2. I called and tried to cancel but they asked me to wait another week. I did and nothing came.I called again and spoke to [redacted] and was given a cancellation code of "[redacted]" and was promised a refund. Not only did they not refund my money they are now charging my credit card $16.99 per month for the last 2 months.This is a SCAM. It's impossible to get anyone on the phone and even when you do they don't actually cancel anything.Desired Settlement: $35.98 refund.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that [redacted] was enrolled in both our [redacted] and [redacted] services on May 10, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining [redacted] was $40 worth of rebates for hotel transactions. The offer related to [redacted] was $40 in gas purchase rebates.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. If [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

In order to avail himself of our promotional offers, [redacted] was required to return the rebate forms that were included in his membership kits or sent to the e-mail provided during the enrollment process along with his corresponding receipts of purchase. We regret that [redacted] did not receive his rebate forms in a timely manner. Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted] membership was canceled on June 6, 2014, and a refund for the $1.00 trial fee will be issued to his credit card account. [redacted] membership was canceled on July 29, 2014, and an additional refund of $34.98 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

This scam continues. They say they will refund my costs, but they have not done so. The thousands of Revdex.com complaints against this company should be a clear indication to you that this is a SCAM.

Review: Said Company has on, two occasions, specifically, January 05, 2015 and January 28, 2015, respectively, charged my [redacted] $19.99 on each date, for a total of 39.98. I did not purchase any service or items from said company nor did I enter into any trial subscriptions or offers and more importantly, I did not authorize said company to place a charge on my [redacted] account. I have no idea how they acquired my account number. The remedy for this matter would be for reimbursement or reversing the charges to my account.Desired Settlement: The remedy for this matter would be for reimbursement or reversing the charges to my account.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his [redacted] membership, a service provided by [redacted]. By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge. Our records indicate that [redacted] was enrolled in [redacted] on November 29, 2013. On that date, he was asked if he would like to learn about a special offer for $40 worth of [redacted] gift cards when trying the service for a trial period. [redacted] provided his first and last name, address, and billing information in order to accept the offer in the service. During the enrollment, [redacted] was provided with the terms of the membership in [redacted]. Great care is taken to ensure that the consumer authorizes enrollment in the program. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number which is provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that a member is satisfied with their membership in [redacted]. As such, [redacted] membership was canceled on February 2, 2015, and a refund of $260.87 is being issued to his credit card account. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I want to make it perfectly clear that I do not recall ever purchasing any service or items from [redacted] or any of their affiliates or subsidiaries. I looked through all my emails and calendar data and I did not find any correspondence from them nor any evidence that I had indeed subscribed to their service, other than the unauthorized charges on my account. Nevertheless, I do find this resolution satisfactory and the fact that they will credit my account for $260.00. Please have them send me verification that they did credit my account via my email.Sincerely, [redacted]

Review: I subscribed to TLG TRAVELADVANAGE thru the [redacted] web site on May 22, 2014. I was told the cost would be $1.00 for 1st month, and could be cancelled in the next 30 (?) days for no additional charges. Also, because I was applying for two rebates from my air travel, there would be two $1.00 charges. I was sent a package of papers including a membership card. After I received the rebates I cancelled the account. In June of 2014 I checked my bank account to confirm no addition charges, there were none. On May 6, 2015, I saw there was a charge of $16.99 from TLG SHOPPER. On review, I found there were monthly charges of $16.99 starting July 3, 2014 until May 5, 2015, total $186.89. I had not received any paperwork or membership card. I called TLG SHOPPER and requested a refund and was told memberships were not refundable. I cancelled my account.Desired Settlement: Refund of $186.89

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $100 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was a $50 rebate for a purchase made through Shoppers Advantage. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted] Travelers Advantage membership was canceled on June 16, 2014, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on May 6, 2015, and a refund of $187.89 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have received the refund.

Sincerely,

Review: I ordered an item that was advertised on tv from this company in December 2012 for my father. I used my debit card to pay for the item ($49.95) and thought that was it. They took out an additional 29.00 (and some odd cents) a few days later. I called and they said it was membership fees, I told them I did not want to be a member and that I was not authorizing them to touch my funds in my checking account. I got the flu in late December so I was not paying much attention to the debits and credits on my account. I was ill for a month and am just now beginning to feel better. I was checking my bank records and this company TLG Great Fun and its counter part Shoppers Advantage have both been taking money out of my account since Jan. 2013. TLG Great Fun has been taking 19.99 and Shoppers Advantage has been taking 21.95. I called them and they said there was no record of me calling. Which I have the information written down, I have to look in my files to find it. They said they would refund me 2 months on each account, which I really do not think is fair. I received nothing for this money, I paid $50 for an item that was worth about 50 cents.

Product_Or_Service: item to make one cup of coffee

Desired Settlement: DesiredSettlementID: Refund

I would appreciate a total refund. Which is $29.95 withdrawn on 12/11. TLG Shopper XXXXXXXX for Jan withdrawal 1/18/13 21.95Feb withdrawal 2/26/13 21.95Mar withdrawal 3/19/13 21.95total $65.85 from shoppers advantageTLG Great FN XXXXXXXXJan withdrawal 1/18/13 19.99Feb withdrawal 2/26/13 19.99Mar withdrawal 3/19/13 19.99total $59.97 from TLG Great FunWhich is a total of $125.82. And make sure it does not happen to anyone else.

Business

Response:

Business Response /* (1000, 5, 2013/03/25) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on November 21st, 2012. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

Ms. [redacted] was also provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on March 19th, 2013, and a refund of $65.85 was issued to her debit card account. Ms. [redacted]'s Great Fun membership was also canceled on March 19th, 2013, and an additional refund of $59.97 was issued to her account for this service.

In her complaint, Ms. [redacted] also references a $29.95 charge to her account on December 11th, 2012, but Trilegiant Corporation is not associated with this transaction and would not be able to assist with a refund for this charge.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Great Fun advertised on the [redacted] web site that if you joined their club for $1 for 1 month that you could get $20 refunded from your purchase . When you clicked on it , it changed to get $40 back. Well I followed their instructions exactly and joined their club for 1 month and gave them my information. I received after a week or so an email with 2 coupons to print and return for my $40 refund. I did exactly as prompted in the coupon instruction, sent it to the proper address and receied a from letter that said I would not receive the $40 due to the fact that I did not include a receipt that they never asked for. I purchased the baby product on line, and could have printed the requested receipt had they informed me they would need one, but they did not request a receipt. Now it has been so long that i'm not sure how to get a receipt from [redacted] , I suppose I could send my credit card statment but something tells me that wouldn't be good enough. These people are scamers. I have contacted [redacted] as well and they told me they get numerous calls from people all complaining about Great Fun. So all in all Great Fun... It wasn't!

Desired Settlement: DesiredSettlementID: Refund

I would like my $40 refund as promised!

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her receipts for her online purchase. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that there was any misunderstanding regarding the terms of our offer. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either email ([redacted].com) or fax (XXX-XXX-XXXX) me her credit card statement reflecting her purchase from [redacted], and we will have a $40 check issued to her.

In addition, Ms. [redacted]'s Great Fun membership was canceled on May 28th, 2013.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: On 04/23/13 from the [redacted] website I was given the option for a rebate by calling XXX-XXX-XXXX speaking with [redacted] The offer was a $50 rebate gift card on the purchase of the tickets for a $1 initiation fee. I told I could cancel at any time after the initiation, using the phone number XXX-XXX-XXXX and my welcome package would come in the mail within 2-4weeks. I was also advised I would receive a confirmation via e-mail within the week. I was charged $1.00 for their service.I waited the minimum alloted time and received no contact from the company. I contact the company on 05/06/13 by phone at XXX-XXX-XXXX and advised the representative whose name was unclear that I did not receive any package or confirmations. She advised me that she could not find any records for me. After 20 minutes, I was told that my information was located for a beginning date in January 2012. I advised the representative that I was not a member for their services in 2012. She seemed to understand and advised me that if the member information was not always updated timely.On 05/30/13 I received a membership letter indicating a "Join Date of 01/09/2012" On 06/03/13 I contacted the company advising this information was incorrect and I had never received the rebate package I originally ordered. The representative stated this membership had been cancelled. I repeated the scenario, requesting to speak with a supervisor. I was then transferred to a [redacted] who advised me my membership package was listed under the company of "TIg Buyers" and the rebate of $5 gas card was to going to be sent. I inquired on the original rebate. She later stated that the gift card would be sent as well.

Product_Or_Service: $50 gift card

Order_Number: XXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting this company to honor its original agreement to send the $50 gift card rebate that was ordered or to refund the $1.00 charge. I know it seems that $1.00 is a small amount but it is still a fee paid for services that were never delivered.

Business

Response:

Business Response /* (1000, 7, 2013/06/07) */

After further research we did find that we have offered two $25 purchase rebates to [redacted] customers as an incentive to join our Great Fun service; however, our records do not show that Ms. [redacted] has been enrolled in the program through this promotion. Please ask Ms. [redacted] to contact me for assistance with enrolling in Great Fun, and once the enrollment is complete, I will assist her in redeeming the $50 worth of rebates. She can reach me at (XXX)XXX-XXXX.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I was told that on subscribing to great fun service, I would automatically receive 40$ redeemable coupon, even if I cancel my membership. For other reasons, I cancelled the membership and only on separate request, 40$ coupon was sent. Surprisingly, coupon was received on 19th September, 2013 but coupon was only valid for purchase between January 1, 2013 and June 30, 2013. Thus coupon is useless and the advertising was misleading.Desired Settlement: Would prefer to receive the coupon so that the business understand that it was deliberate mistake from their part.

Business

Response:

Thank you for your correspondence regarding Ms. [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

Review: I gave them my billing info when they promised to sign me up for a $16.99-a-month subscription to a program with discounts on restaurants, recreation, gas, hotels, travel, what have you. I was promised 30-day trial for $1, which they did keep, and $40 gift certificate for it all. I was first told it would be included in the email (when I called to make sure my address was right), then it turned out the lady was wrong and it would be sent to me in the mail. Now, 4 days before the trial is to end, I receive a "$25 Cash Back" certificate that forces me to buy "something" first (it doesn't specify what)... This was in no way our agreement. Did they change their minds...? I wasn't told anything about having to buy anything, and it was to be $40! :( I'd like my $40, please...Desired Settlement: I just want the $40 I was promised for trying out their services, not $25 with strings attached. I used their services about 9 years ago and got 50% discount on a [redacted] in [redacted]. That was nice, and I thought this company wouldn't let me down this time, either. Back then it was $12/month. I'm very disappointed in them, though, this time...

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on September 18th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was $40 in purchase rebates.

In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding [redacted] receipts. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, I will have Mr. [redacted]’s rebates processed by our Claims department. He can expect to receive his rebate check within the next ten to fifteen business days.

In addition, Mr. [redacted]’s Great Fun membership was canceled on October 29th, 2013.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Thanks, just......

I remember asking the rep about the [redacted] thing.......... he said nothing to me about needing receipts...... I can try to get the receipt, it's just - it was under my friend's name. I was doing [redacted] for someone else and wanted to try Great Fun 'cause of the incentive and 'cause it was good to me in the past.

Review: About 2 years ago I was looking for a Christmas gift for my sister. I went into FYE and got her something. At the register I was asked to join a VIP program with a free trial. I took the offer and joined the free trial. I proceeded to go online and cancel my membership the following week. I never thought twice about it since in my eyes it was canceled. I noticed that I was getting charged about a week ago 11.99 for the last 2 years. I never check my statements thoroughly, a mistake I will not make twice. Since then I called and canceled my account since apparently the online canceling method does not work. It took me 5 tries because every time I talked to someone on the phone and the word cancel came up they would immediately tell me there servers were down. When I finally got someone to cancel my membership, she immediately tried to get me to upgrade my membership and told me she was not gonna cancel it. At this point I was getting angry and demanded she cancel it right away. I now have a confirmation number for the canceling. I did a google search of FYE VIP and this has happened to lots of people and everyone calls it a scam.Desired Settlement: I would like to be refunded for 22 months of being charged 11.99 each month. Also I would like to just file a complaint because I have never dealt with a company so sketchy about canceling a membership. Also the employees on the phone were very very uncooperative with my requests.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Mr. [redacted]’s initial request to cancel his FYE Backstage Pass VIP membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on November 7th, 2013, and $263.78 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations