Affinion Group, Inc.

Review: Signed up for service over the phone for "TLG Great Fun", in order to redeem a one-time rebate offer on concert tickets. I was told by the sales representative that I could cancel for no charge prior to January 2014. After that, I was told there would be a $16.99 charge per month automatically deducted from the credit card I provided. Of course, I forgot to cancel. When I looked at my credit card statement in mid-March, I noticed that for each month January through March 2014, there were TWO $16.99 charges made each month: one labeled "TLGGREAT FUND", and another "TLGSHOPPER". I never agreed to sign up for the second service. This was double the monthly charge I was told would appear by the salesperson. I was never told there would be a second service or charge. When I called to complain & cancel, I was connected with a forgivably useless call center operator, who had no explanation for the second charge beyond "our records show you are not entitled to a refund". I was prepared to take the hit for the $51.00 dollars for my bad decision to get involved with what seemed to me to be a sketchy company, but now I am out an extra $51.00. I called to cancel, and was offered partial refunds/additional services & rebates, which I did not accept. I am proactively and preventatively notifying my bank to decline any future charges from these "2" companies.Desired Settlement: I am not desperately in need of the extra $51.00 dollars I lost. I am more concerned about the continued operation of this predatory 'business', it's lack of transparency, and the fraudulent practices of its salespeople. Short of a consumer fraud class-action, or similar action by the Attorney General, I would be satisfied with an as-public-as-possible Revdex.com blacklisting of this company and whatever tentacle-like operating subsidiaries it uses to siphon money from feckless but innocent consumers.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun and Shoppers Advantage memberships, services provided by Trilegiant Corporation.

By way of background, Great Fun and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Great Fun and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun and Shoppers Advantage services on November 21st, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. As an incentive for joining Great Fun, Mr. [redacted] was offered $100.00 worth of rebates for purchases from [redacted]. The offer for trying Shoppers Advantage was an additional $20.00 in rebates for gas purchases. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]’s Great Fun membership was canceled on March 19th, 2014, and a full refund of $51.97 will be issued to his credit card account. Mr. [redacted]’s Shoppers Advantage membership was also canceled on March 19th, 2014, and an additional refund of $51.97 will be issued to his account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I learned that this Benefits Group. went into my account at[redacted] proving ground federal credit union and without authorization took $135.00. I did not sign up for any insurance coverage. My spouse and I have adequate coverage for myself and family. Upon contacting the credit union, they provided me with the phone number to this company. They didn't have a policy or any information on me neither did I have anything in my possession to verify that I was insured by them . But $135.00 was taken out of my accountDesired Settlement: DesiredSettlementID: Refund I want the $135.l00 to refunded to the account in which the money was inadvertently removed.

Business

Response:

February 25, 2015Revdex.com #: [redacted]To Whom it May Concern:This reply is in response to the insurance complaint referenced above.As this complaint pertained to an insurance coverage, the complaint and response has been reviewed by the Carrier. Our response was sent today via [redacted] overnight mail to the complainant. For the privacy of our customers we cannot provide non-public insurance information on a public website.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Review: We cancel this club in 2013 per my husband. He said they were going to email him a confirmation notice. When I found the charge on the bank statement three months later. The person I talk with said they could not email me the cancellation number. They also said that no refund could be given. I ask for a manager and was not given one. I left the call with a cancellation number but every disappointed and mad. [redacted] was the company that we booked with that signed us up and they will only get our business in one town Please pass this on to both business. [redacted] was the person who cancel my order. [redacted]Desired Settlement: I want a full refund.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with [redacted]’s Travelers Advantage membership, a service provided by Trilegiant Corporation.

After researching Ms. [redacted]’s concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on November 14th, 2013, after being transferred to one of our representatives by [redacted]. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Travelers Advantage and Shoppers Advantage for any reason. Accordingly, if a customer is dissatisfied with the services under the programs, the company will cancel the memberships and they will owe nothing further.

Mr. and Ms. [redacted] can be assured that Mr. [redacted]’s Travelers Advantage membership was canceled on March 11th, 2014, and a full refund of $51.97 will issued to his debit card account. Mr. [redacted]’s Shoppers Advantage membership was previously canceled on December 7th, 2013, and he was not charged a monthly fee for the service.

We apologize for any inconvenience that Mr. and Ms. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: I am writing you all about this company called TLG Shopper's Advantage and TLG Great Fun located in [redacted].I started to notice charges on my account form my bank in the amount of $16.99 debted twice a month sometimes on the same day. I start to inquire about because I did not authorize any one to debt my account it got to be such a problem until it made my account to be overdrawn by $504.00 just in bank fees. They debted my accout over 21 times to the tune of $356.00 plus.I had the bank to search this company and I told them I never heard of them nor did I autherized them take anyhing out. I filed a dispute with the bank and the company on June 7,2013. I have been trying to seek a fll refund plus bank fees. They refuned some of my monies after I told them I will be going to the media as well as the Revdex.com and [redacted] about the scam they running.I contacted them Friday June 21, 2013, after I was refuned the remaing amount due to me and the assured me they would comply. On monday June 24, 2013 I received two letters from Great Fun and Shopper's Advantage stating about a service provided by Trilegiant Corporation, saying I contacted them, to learn about their speacial benefit offered to [redacted] customers.This is not true. I reguest that the account be cancelled and I want my monies pluse bank fees.Today I went to the website and found that I am not the only one this has happen to. I have contacted the news media about this matter and awaiting their response about this matter.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want all monies and overdraft fees refunded back into my account ASAP and please look into this company. I don't know how they got my account info from the bank.

Business

Response:

Business Response /* (1000, 5, 2013/06/26) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on Mach 24th, 2011. On this date Ms. [redacted] was asked if she would like to learn about a special offer when trying the services for trial periods. The offer related to the Shoppers Advantage membership was a $50 shopping credit. The offer for enrolling in Great Fun was a $40 Visa gift card. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

Ms. [redacted] was provided with the terms of the membership in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the services. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on June 7th, 2013, and a full refund of $424.75 was issued to her debit card account. Ms. [redacted]'s Great Fun membership was also canceled on June 7th, 2013, and a credit of $425.75 was issued to her account as a full reimbursement of the fees that she was charged for the service.

Ms. [redacted] may provide statements depicting any fees or charges that were incurred due to the Shoppers Advantage and Great Fun membership fees for review. She may either email ([redacted]@affiniongroup.com) or fax (XXX-XXX-XXXX) the statements to my attention.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: The company known as complete savings has charged my account through a recurring debt transaction. After investigation I found that when I made an online transaction through [redacted] to send flowers, a box I checked for a discount or some default setting has allowed this company to charge me 12 dollars a month for a savings discount program. I did not authorize this company knowingly and did not give them access to my account to do this. It was obtained from my purchase with [redacted]. I have looked them up online and there is plenty of comments about this scam. What I am more disappointed in is that [redacted] would allow this company to piggy-back themselves onto their website. I will not be doing any further business with [redacted] and any company associated with complete savings.Desired Settlement: I could not find the appropriate address for online [redacted]. What I would like to do is report them for allowing an obvious scam onto their website.

Business

Response:

This letter is a response to your correspondence regarding the complaint of [redacted].

Our records show that Mr. [redacted] completed an online transaction at www.[redacted].com on May 8, 2009. After completing the transaction he was offered a free 30-day trial of our Complete Savings service and a $20 Cash Back Award for trying our service, which he accepted.

Mr. [redacted] accepted the trial membership offer for Complete Savings by entering the email address [redacted] twice and then clicking the “YES!” button on the page Immediately to the left of the “YES!” button are the “Offer and Billing Details.” The Offer and Billing Details set forth the terms of the offer, including the $12 monthly membership fee following the free trial and advise the consumer that the fee will be billed to the credit or debit card he used for his transaction with [redacted].com. Immediately above the location on the offer page where Mr. [redacted] entered his email address twice and clicked “Yes” is the following statement:

By entering my email address as my electronic signature and clicking YES, I have read and agree to the Offer and Billing Details and authorize [redacted].com to securely transfer my name, address and credit or debit card information to Complete Savings for billing and benefit processing.

Thus, by accepting the offer, Mr. [redacted] agreed that the Complete Savings $12 monthly membership fee would be billed to the credit or debit card used in connection with his transaction with [redacted].com. Immediately after clicking the “YES!” button, Mr. [redacted] was taken to another screen welcoming him to the program. This page advised Mr. [redacted] that he had just joined Complete Savings. Within the next few minutes, Mr. [redacted] was sent two emails from us including his membership kit and password and reminding him to use his $20 Cash Back Award.

In May of 2009, we sent Mr. [redacted] an email explaining how to access the Complete Savings membership. We also sent Mr. [redacted] an email reminding him to use the benefits of his membership and an email reminding him to use his $20 Cash Back Award. On May 25, 2009, we sent Mr. [redacted] an email to remind him that the free trial membership would conclude on June 7, 2009, and at that time, he would be billed the monthly membership fee. The email also included our toll-free telephone number if he wished to cancel, in which event, he would not be charged.

Mr. [redacted] was charged the first $12 monthly membership fee at the end of his free trial membership on June 7, 2009. That same day, we sent Mr. [redacted] an email reminding him of the benefits of the membership. Mr. [redacted] was charged the monthly membership fee from June of 2009 to February of 2014..

Mr. [redacted]’s Complete Savings account was canceled on March 6, 2014. Mr. [redacted] was informed that his membership is affected by the settlement and that we have a dedicated team that is handling this settlement that will be able to provide him with more details involving his situation. He can contact ###-###-####, Monday – Friday between the hours of 9 AM to 9 PM EST.

Complete Savings makes every effort to be straightforward with its offers, allowing consumers to make educated choices regarding the products and services they purchase. For this reason, it puts the most significant details of its offers in a prominent location -- immediately next to the acceptance button (so that a consumer will have those details in front of him or her before joining the service). In addition, Complete Savings places its key offer details on the very same page as the “YES!” button rather than requiring a consumer to click through one or more links in order to find these details. Moreover, when a misunderstanding such as the one with Mr. [redacted] occurs, we are pleased to cancel a customer’s membership, as we have in this instance.

We believe we treated Mr. [redacted] in a fair and correct manner, and our records reflect that Mr. [redacted] took several affirmative steps to sign up for the Complete Savings service and received multiple communications from us, including a pre-billing notification, prior to the first charge on his credit or debit card. We trust this resolves this matter, however, if you have questions or need additional information, please do not hesitate to contact me.

Sincerely,

Manager, Customer Relations

Review: Complaint taken over the phone by Revdex.com Staff (**) Consumer states that she had been overcharged for her magazine subscription and has attempted to cancel the service. The consumer has called the company and requested the service cancelled, however she still receives the subscriptions.Desired Settlement: Consumer would like a refund and to have her subscription cancelled.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns. By way of background, we are an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. After researching her concerns, we found that [redacted] is a member of our Great Fun, Shoppers Advantage, and Everyday Privileges programs. Please be assured that we make every effort to comply with a member’s request to cancel their memberships in Great Fun, Shoppers Advantage and Everyday Privileges Gold for any reason. In her complaint, however, you indicate that [redacted] would like to have a magazine subscription canceled. Please be advised that Great Fun, Shoppers Advantage, and Everyday Privileges Gold would not be associated with a magazine subscription. Please ask [redacted] to verify that Great Fun, Shoppers Advantage and Everyday Privileges Gold are the programs that she would like to have canceled. Upon cancellation, we would also be happy to refund [redacted] for any membership fees that she is requesting to have reimbursed. Sincerely, [redacted]Customer Relations

Review: This company placed a purchase on my bank account without permission. I have no knowledge of doing any business with them. My bank stated that they have had this company do this to small charge to multiple customers.

Product_Or_Service: NONE

Account_Number: [redacted] PURCHASE FYE FY

Desired Settlement: DesiredSettlementID: Refund

Please remove the charge from my account return my money and cancel whatever it is.

Business

Response:

Business Response /* (1000, 5, 2013/06/24) */

Thank you for your correspondence regarding [redacted]'s concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on December 11th, 2012, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted]'s membership was cancelled on June 24th, 2013, and $71.94 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: On 04/23/13 from the [redacted] website I was given the option for a rebate by calling XXX-XXX-XXXX speaking with [redacted] The offer was a $50 rebate gift card on the purchase of the tickets for a $1 initiation fee. I told I could cancel at any time after the initiation, using the phone number XXX-XXX-XXXX and my welcome package would come in the mail within 2-4weeks. I was also advised I would receive a confirmation via e-mail within the week. I was charged $1.00 for their service.I waited the minimum alloted time and received no contact from the company. I contact the company on 05/06/13 by phone at XXX-XXX-XXXX and advised the representative whose name was unclear that I did not receive any package or confirmations. She advised me that she could not find any records for me. After 20 minutes, I was told that my information was located for a beginning date in January 2012. I advised the representative that I was not a member for their services in 2012. She seemed to understand and advised me that if the member information was not always updated timely.On 05/30/13 I received a membership letter indicating a "Join Date of 01/09/2012" On 06/03/13 I contacted the company advising this information was incorrect and I had never received the rebate package I originally ordered. The representative stated this membership had been cancelled. I repeated the scenario, requesting to speak with a supervisor. I was then transferred to a [redacted] who advised me my membership package was listed under the company of "TIg Buyers" and the rebate of $5 gas card was to going to be sent. I inquired on the original rebate. She later stated that the gift card would be sent as well.

Product_Or_Service: $50 gift card

Order_Number: XXXXXXXX

Account_Number: XXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I am requesting this company to honor its original agreement to send the $50 gift card rebate that was ordered or to refund the $1.00 charge. I know it seems that $1.00 is a small amount but it is still a fee paid for services that were never delivered.

Business

Response:

Business Response /* (1000, 7, 2013/06/07) */

After further research we did find that we have offered two $25 purchase rebates to [redacted] customers as an incentive to join our Great Fun service; however, our records do not show that Ms. [redacted] has been enrolled in the program through this promotion. Please ask Ms. [redacted] to contact me for assistance with enrolling in Great Fun, and once the enrollment is complete, I will assist her in redeeming the $50 worth of rebates. She can reach me at (XXX)XXX-XXXX.

We again apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: Great Fun advertised on the [redacted] web site that if you joined their club for $1 for 1 month that you could get $20 refunded from your purchase . When you clicked on it , it changed to get $40 back. Well I followed their instructions exactly and joined their club for 1 month and gave them my information. I received after a week or so an email with 2 coupons to print and return for my $40 refund. I did exactly as prompted in the coupon instruction, sent it to the proper address and receied a from letter that said I would not receive the $40 due to the fact that I did not include a receipt that they never asked for. I purchased the baby product on line, and could have printed the requested receipt had they informed me they would need one, but they did not request a receipt. Now it has been so long that i'm not sure how to get a receipt from [redacted] , I suppose I could send my credit card statment but something tells me that wouldn't be good enough. These people are scamers. I have contacted [redacted] as well and they told me they get numerous calls from people all complaining about Great Fun. So all in all Great Fun... It wasn't!

Desired Settlement: DesiredSettlementID: Refund

I would like my $40 refund as promised!

Business

Response:

Business Response /* (1000, 5, 2013/06/10) */

Thank you for your correspondence regarding [redacted]'s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her receipts for her online purchase. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

We regret that there was any misunderstanding regarding the terms of our offer. In order to uphold our high level of customer satisfaction, Ms. [redacted] may either email ([redacted].com) or fax (XXX-XXX-XXXX) me her credit card statement reflecting her purchase from [redacted], and we will have a $40 check issued to her.

In addition, Ms. [redacted]'s Great Fun membership was canceled on May 28th, 2013.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: My wife and I have a shared checking account. In February, my wife was booking a hotel room and got offered a promotion by GREAT FUN. They told her it would cost $1.00 to get started with a risk free money back guarentee. They promised two $20.00 gas cards immediately if she did not cancel her reservation. If we decided to keep the service it would cost $7.99 per month. After our stay at the hotel, we spoke with the manager. The manager was not aware of any promotions at that time. She recomended that we call and cancel. My wife did so right away. I called again the same day to verify cancelation. They told me that the subscription had been canceled and our $1.00 was being refunded. Now on April 16th. I was charged again by this company for $16.99. It almost put me in overdraft. I called again, very upset.They wanted a lot of my info, before the would even tell me who they were. I spoke with two people and a supervisor. They told me that they were not aware of our cancelation. They also told me that they had sent gas cards and info packets to my email and mailing address. I have never recieved anything but charges from this company. I looked them up online and found at least 300 other people that had the same problem with this company. I,ve once again been promised a refund. I contacted my bank to dispute and to cancel the bank card. I can't imagine these people can continue to get away with this. I will be more than happy to help with any prosecution.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I will get this soved with my bank. I just want an update. I would like to know that they are being put out of buisness.

Business

Response:

Business Response /* (1000, 5, 2013/04/30) */

Thank you for your correspondence regarding [redacted]'s concerns with [redacted]'s Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching Mr. [redacted]'s concerns, we found that Mrs. [redacted] was enrolled in both our Great Fun and Traveler's Advantage services on February 23rd, 2013, after being transferred to one of our representatives by [redacted]. Great Fun and Traveler's Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. According to the terms of the agreement for Great Fun and Traveler's Advantage, Mrs. [redacted] would not be charged as a monthly member until the end of the one month trial periods. If Mrs. [redacted] did not inform us that she wished to cancel this membership at the end of the trial periods, only then would she subsequently be charged the monthly membership fees. The terms of the agreement provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their membership in Great Fun and Traveler's Advantage. As such, Mrs. [redacted]'s Great Fun membership was canceled on April 19th, 2013, and a $17.99 credit is being issued to her debit card account as full reimbursement of the fees she was charged for the service. Mrs. [redacted]'s Travelers Advantage membership was canceled on March 25th, 2013, and a $1.00 credit [redacted] be issued to her debit card account as a reimbursement of the trial fee she was charged for the service.

We apologize for any inconvenience that Mr. and Mrs. [redacted] may have experienced and hope that this matter has been resolved to their satisfaction.

Sincerely,

Customer Relations

Review: Affinion has billed my bank account for the past three months without authority. I have asked them to cancel this and refund what they have taken. I have not yet heard back from them.I understand now that this is a fraudulent company and has had many complaints. I just want to add mine.Desired Settlement: I would like them to tell me how they got my name and account number, cancel any future charges and refund the three months they have already taken.[redacted]

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Benefits Savings Package membership, a service provided by Affinion Benefits Group, LLC (“ABG”).

By way of background, ABG is the Plan Administrator for savings and protection programs offered to customers of participating financial institutions nationwide. Our records indicate that Ms. [redacted] was enrolled in the Benefits Savings Package program effective July 17th, 1998, through her participating financial institution, [redacted]. The Benefits Savings Package program provides a variety of benefits including car rental discounts, discounts on prescription eyeglasses and contacts at participating optical providers nationwide, and group Accidental Death Insurance.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in the Benefits Savings Package program for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership, and they will owe nothing further. Ms. [redacted] can be assured that her membership was canceled on January 13th, 2014, and a full refund will be issued to her checking or savings account as reimbursement of the monthly membership fees that she was charged.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I'm been paid a annual membership of $139.99 for advanced credit and identity theft protection services, and I think this business is a fraud.Please, help me by checking if this business Privacy Guard really provide the services I paid for during all this time.Thank you.

Product_Or_Service: Memberhip

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to know about them, because, probably they have all my personal information, and like to have some protection, also if they are doing wrong they should be stop, and pay for it.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her PrivacyGuard membership, a service provided by Trilegiant Corporation.

By way of background, PrivacyGuard is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join PrivacyGuard in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] was enrolled in PrivacyGuard on August 12th, 2004. On this date Ms. [redacted] was asked if she would like to learn about a special offer when trying the service for a trial period. As a member of the PrivacyGuard service Ms. [redacted] was entitled to receive several credit monitoring and protection benefits including access to her triple bureau credit report with a one bureau credit score, and one bureau daily credit monitoring. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer to join PrivacyGuard.

During the enrollment Ms. [redacted] was provided with the terms of the membership in PrivacyGuard. Great care is taken to ensure that a consumer authorizes enrollment in the service. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial period. Trial members may cancel at anytime within the trial period by simply calling the toll-free number, which is provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their membership in PrivacyGuard. As such, Ms. [redacted]’s PrivacyGuard membership was canceled on November 27th, 2013, and a refund of $139.99 was issued to her credit or debit card account as reimbursement of the current year’s membership fee.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I ordered an item that was advertised on tv from this company in December 2012 for my father. I used my debit card to pay for the item ($49.95) and thought that was it. They took out an additional 29.00 (and some odd cents) a few days later. I called and they said it was membership fees, I told them I did not want to be a member and that I was not authorizing them to touch my funds in my checking account. I got the flu in late December so I was not paying much attention to the debits and credits on my account. I was ill for a month and am just now beginning to feel better. I was checking my bank records and this company TLG Great Fun and its counter part Shoppers Advantage have both been taking money out of my account since Jan. 2013. TLG Great Fun has been taking 19.99 and Shoppers Advantage has been taking 21.95. I called them and they said there was no record of me calling. Which I have the information written down, I have to look in my files to find it. They said they would refund me 2 months on each account, which I really do not think is fair. I received nothing for this money, I paid $50 for an item that was worth about 50 cents.

Product_Or_Service: item to make one cup of coffee

Desired Settlement: DesiredSettlementID: Refund

I would appreciate a total refund. Which is $29.95 withdrawn on 12/11. TLG Shopper XXXXXXXX for Jan withdrawal 1/18/13 21.95Feb withdrawal 2/26/13 21.95Mar withdrawal 3/19/13 21.95total $65.85 from shoppers advantageTLG Great FN XXXXXXXXJan withdrawal 1/18/13 19.99Feb withdrawal 2/26/13 19.99Mar withdrawal 3/19/13 19.99total $59.97 from TLG Great FunWhich is a total of $125.82. And make sure it does not happen to anyone else.

Business

Response:

Business Response /* (1000, 5, 2013/03/25) */

Thank you for your correspondence regarding [redacted]'s concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that Ms. [redacted] was enrolled in Shoppers Advantage and Great Fun on November 21st, 2012. On that date, she was asked if she would like to learn about a special offer when trying the services for trial periods. The offer for trying Shoppers Advantage was a $25 [redacted] gift check. The offer related to Great Fun was $40 worth of [redacted] gift cards. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services.

Ms. [redacted] was also provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers, which are provided during enrollment and listed on the membership materials and owe nothing further.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Ms. [redacted]'s Shoppers Advantage membership was canceled on March 19th, 2013, and a refund of $65.85 was issued to her debit card account. Ms. [redacted]'s Great Fun membership was also canceled on March 19th, 2013, and an additional refund of $59.97 was issued to her account for this service.

In her complaint, Ms. [redacted] also references a $29.95 charge to her account on December 11th, 2012, but Trilegiant Corporation is not associated with this transaction and would not be able to assist with a refund for this charge.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: I recently discovered after checking my [redacted] statement, that this company has been taking money out of my bank account. This account is primarily used for paying bills and school fees and therefore the theft had gone unnoticed until now. I called my bank and was told that Affinion had been taking money out of my account, WITHOUT MY CONSENT since 2006. I called them and was informed by their rude representative that they do not do any "cash out"!

This company sends out free accident insurance for a short period of time, and if you fail to cancel this "FREE" offer they automatically take money from you without your permission. They are in fact taking unsuspecting people's money, through deceptive marketing tactics, and without verification that people actually want their insurance. I did not sign up for this. I did not give you permission to automatically Bill my bank account. I do not want to be involved with a company who is so unethical.Desired Settlement: Please return the money you have taken from my bank account without my consent. Stop your deceptive marketing practices.

Business

Response:

December 17, 2015VIA ONLINE SUBMISSIONRevdex.com (“Revdex.com”)Revdex.com Complaint DepartmentRE: Revdex.com Case #: [redacted]Dear Sir or Madam:This correspondence is in regard to the above referenced complaint

filed with your office. Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.We appreciate your understanding regarding this matter. Sincerely,Third Party Administratorcc: carrier

Review: I was promised that if I joined "Great Fun" for a trial period I would receive a rebate on my cell phone bill for $40. I specifically asked the sales women about any sort of catches, anything extra I had to do, if it was really a no hassle $40 rebate extensively thoughout the conversation. I was told yes no catches at all. All I had to do was send in the rebate with a copy of my bill. When I finally got the rebate paperwork in the mail it was (2) $20 dollar rebates both stating "one coupon per membership". When I called Great Fun to question this I was told "You can use one of the coupons now and when you purchase something else you can use the other one". I was floored, I spoke to the Supervisor and was told they were sorry I was told wrong and they couldn't do anything. I was told a blatent lie by the sales woman to get me to join. I would like my rebate honored. I have cancelled my membership but of course it took an hour on hold to do so. Don't they have to honor what I was promised??Desired Settlement: I would like just what I was told I would receieve. I want a full $40 rebate check. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Great Fun membership, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Ms. [redacted] was offered two $20 rebates toward her cell phone bills. In order to avail herself of the promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with two separate cell phone bills. Upon receipt of the completed rebate forms and cell phone bills, the rebate checks would have been delivered within 4-6 weeks.

We regret that there was any misunderstanding concerning the terms of our offer. In order to uphold our high level of customer satisfaction, Ms. [redacted] can either fax (###-###-####) or email ([redacted]) me a copy of one of her cell phone bills, and we will have a $40 rebate processed by our Claims department.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’s membership was canceled on January 28th, 2014, and she was not charged a monthly membership fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told I should receive the rebate origially promised in 10 to 15 business days. If I don't receive it in 30 business days I will refile but I think they are going to do as promised this time. Thank you so much for all your help.

Sincerely,

Review: Shoppers Advantage secretly charged me $16.99 several months under a deceptive name while not notifying me or exchanging any benefits of the charges/subscription. In my attempt to cancel, no response by Shoppers Advantage was made except by an automated message stating that "Thank you for your email. One of our representatives will respond to you shortly." and that was over 8 days ago.Desired Settlement: A full refund of $101.94 for all of the deceptive charges.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in our Shoppers Advantage service on February 6, 2014, after making a hotel reservation and then responding to an offer to receive a rebate on his recent reservation by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for Shoppers Advantage, if [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.

Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that [redacted] provided his date of birth to the representative confirming his authorization to enroll in the service.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, [redacted]’s membership was canceled on August 27, 2014, and a refund of $102.94 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: Three months ago, I signed up for FYE's "Backstage Pass VIP program". The sales associate suggested it to me as a rewards program that would get me %10 off my purchase. He gave me the impression that it was free, so I signed up. He did not mention any fee involved with signing up, or the fact that the program would record my credit card information so it could bill me later. When I went to look at my last few bank statements, I noticed FYE backstage VIP had withdrawn from my bank account $11.99 at the end of last month, and again at the end of this month. I immediately called the customer service number listed on the membership card to cancel my membership and request reimbursement of the membership fees charged to my account. The customer service representative said she couldn't reimburse me, and then launched into a lengthy description of the great benefits of the program and tried to convince me to keep my membership. After several minutes spent listening to her, I asked if I could cancel my account online. She said yes, so I hung up and cancelled my membership online.Desired Settlement: I would like FYE to refund to me the $23.98 they withdrew from my account without my approval or knowledge.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

By way of background, FYE Backstage Pass VIP is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in FYE Backstage Pass VIP. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Ms. [redacted] enrolled on June 21, 2014, by purchasing an FYE Backstage Pass VIP membership when shopping at an FYE store. We are mailing Ms. [redacted] a copy of her store receipt that indicates her agreement to enroll in the service and also details the terms and conditions of the enrollment for her review.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in FYE Backstage Pass VIP. As such, Ms. [redacted] membership was cancelled on August 29, 2014, and a refund $23.98 will be issued to her credit or debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: About 2 years ago I was looking for a Christmas gift for my sister. I went into FYE and got her something. At the register I was asked to join a VIP program with a free trial. I took the offer and joined the free trial. I proceeded to go online and cancel my membership the following week. I never thought twice about it since in my eyes it was canceled. I noticed that I was getting charged about a week ago 11.99 for the last 2 years. I never check my statements thoroughly, a mistake I will not make twice. Since then I called and canceled my account since apparently the online canceling method does not work. It took me 5 tries because every time I talked to someone on the phone and the word cancel came up they would immediately tell me there servers were down. When I finally got someone to cancel my membership, she immediately tried to get me to upgrade my membership and told me she was not gonna cancel it. At this point I was getting angry and demanded she cancel it right away. I now have a confirmation number for the canceling. I did a google search of FYE VIP and this has happened to lots of people and everyone calls it a scam.Desired Settlement: I would like to be refunded for 22 months of being charged 11.99 each month. Also I would like to just file a complaint because I have never dealt with a company so sketchy about canceling a membership. Also the employees on the phone were very very uncooperative with my requests.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his FYE Backstage Pass VIP membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in FYE Backstage Pass VIP for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further.

We regret that Mr. [redacted]’s initial request to cancel his FYE Backstage Pass VIP membership was not effectively processed. Mr. [redacted] can be assured that his membership was canceled on November 7th, 2013, and $263.78 will be issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I gave them my billing info when they promised to sign me up for a $16.99-a-month subscription to a program with discounts on restaurants, recreation, gas, hotels, travel, what have you. I was promised 30-day trial for $1, which they did keep, and $40 gift certificate for it all. I was first told it would be included in the email (when I called to make sure my address was right), then it turned out the lady was wrong and it would be sent to me in the mail. Now, 4 days before the trial is to end, I receive a "$25 Cash Back" certificate that forces me to buy "something" first (it doesn't specify what)... This was in no way our agreement. Did they change their minds...? I wasn't told anything about having to buy anything, and it was to be $40! :( I'd like my $40, please...Desired Settlement: I just want the $40 I was promised for trying out their services, not $25 with strings attached. I used their services about 9 years ago and got 50% discount on a [redacted] in [redacted]. That was nice, and I thought this company wouldn't let me down this time, either. Back then it was $12/month. I'm very disappointed in them, though, this time...

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Our records indicate that Mr. [redacted] was enrolled in our Great Fun service on September 18th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun. The offer for joining Great Fun was $40 in purchase rebates.

In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his corresponding [redacted] receipts. Upon receipt of the completed rebate forms and receipts, Mr. [redacted]’s rebate checks would have been delivered within 4-6 weeks.

We regret that Mr. [redacted] did not receive his rebate forms in a timely manner. In order to uphold our high level of customer satisfaction, I will have Mr. [redacted]’s rebates processed by our Claims department. He can expect to receive his rebate check within the next ten to fifteen business days.

In addition, Mr. [redacted]’s Great Fun membership was canceled on October 29th, 2013.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Thanks, just......

I remember asking the rep about the [redacted] thing.......... he said nothing to me about needing receipts...... I can try to get the receipt, it's just - it was under my friend's name. I was doing [redacted] for someone else and wanted to try Great Fun 'cause of the incentive and 'cause it was good to me in the past.

Review: I subscribed to TLG TRAVELADVANAGE thru the [redacted] web site on May 22, 2014. I was told the cost would be $1.00 for 1st month, and could be cancelled in the next 30 (?) days for no additional charges. Also, because I was applying for two rebates from my air travel, there would be two $1.00 charges. I was sent a package of papers including a membership card. After I received the rebates I cancelled the account. In June of 2014 I checked my bank account to confirm no addition charges, there were none. On May 6, 2015, I saw there was a charge of $16.99 from TLG SHOPPER. On review, I found there were monthly charges of $16.99 starting July 3, 2014 until May 5, 2015, total $186.89. I had not received any paperwork or membership card. I called TLG SHOPPER and requested a refund and was told memberships were not refundable. I cancelled my account.Desired Settlement: Refund of $186.89

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on May 19, 2014, after being transferred to one of our representatives by [redacted]. The offer for joining Travelers Advantage was $100 in rebates for purchases from [redacted]. The offer related to Shoppers Advantage was a $50 rebate for a purchase made through Shoppers Advantage. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted] Travelers Advantage membership was canceled on June 16, 2014, and he was not charged a monthly fee. Mr. [redacted] Shoppers Advantage membership was canceled on May 6, 2015, and a refund of $187.89 is being issued to his debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have received the refund.

Sincerely,