Affinion Group, Inc.

Review: I called them and asked them to cancel my membership and the person I spoke to said that I was canceled well a week later I got some more crap in the mail and I called again to ask them to cancel me and they said ok and said I was canceled and gave me a conformation number and I thought I was canceled until I just checked my credit card statement and saw a charge for 16.99 at this point I am mad so I just called and went off on the person and he said he will cancel me AGAIN and gave me yet another conformation number and said I would see a refund on my statement in 3 days. how many times do I need to call and cancel the membership I was going to purchase something on my card and don't have the money to due so because of this horrible company who will do anything for there money.Desired Settlement: refund on all charges and time if I canlist of charges and dates12/04/2013 TLG*SHOPPER $16.9910/15/13 TLG*SHOPPER $1.0010/15/13 TLG*SHOPPER $1.00

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in both our Shoppers Advantage and Everyday Privileges Gold services on October 11th, 2013, after being transferred to one of our representatives by [redacted]. Shoppers Advantage and Everyday Privileges Gold go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Everyday Privileges Gold. As such, Mr. [redacted]’s Shoppers Advantage membership was canceled on December 6th, 2013, and a refund totaling $17.99 is being issued to his credit card account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]’s Everyday Privileges Gold membership was canceled on November 12th, 2013, and a refund of $1.00 is being issued to his account as reimbursement of the trial fee that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: On May of 2015, I used the website [redacted] to buy a flight ticket for my nephew for the month of June of 2015. Once I was done with paying for the airfare, the website offer a rebate of $50.00 for making the reservation and they also offer another $50.00 for joining their [redacted] Shoppers” by calling ###-###-####. At the time I taught it was a good deal, so I called the phone number and was told that I have to pay $1.00 to join the club and received both of the rebates offered by the website. I was asked for my credit card number to pay the $1.00, which I did in order to get my reward they told me that it was going to take seven days to get all the necessary documents so I could take advantage of great shopping deals from the [redacted] Shoppers.

I waited for two weeks for the documents that never arrived, when I called them they told me that the documents were send thru email which I never got, at that point I realize that they were trying to take advantage of me and told me to cancel the membership, the person on the phone told me that the cancellation was in progress and that I did not have to worry about my credit card being charged.

Today Jan 13, 2016 I was going thru my banks statements and noticed that [redacted] Shoppers has been charging my credit card $16.99 since June 2015 and that they charge me twice the $1.00 initial payment.

Jan 13 2016, 16.99, Dec 14 2015, 16.69, Nov 13, 2015 16.99, Oct 13, 2015 16.99, Sep 14, 2015 16.99, Aug 13, 2015 16.99, Jul 13, 2015 16.99, Jun 15, 2015 16.99. May 5 2015 $1 Withdrawal Visa Check Card / TLG*SHOPPER ###-###-#### CT Date 05/05/15 . May 5 2015 $1 Withdrawal at ATM BP / TLG*GREATFN ###-###-#### CT #.

I called the company today Jan 13, 2016, and talk to “Ricky” I explained the situation and he said “let me talk to my supervisor, we can give you two or three payments backs and that all we can do” after “talking to his supervisor he told me that they were giving me back only three payments out of the eight payments they collect from my account. I told him that I was going to report the company for fraud, since I never used their service and now they want to hold onto my money.

I want [redacted] Shoppers to return to me all the money they took from my account which add to $135.92. I will never use [redacted] website again.

.Desired Settlement: I want [redacted] Shoppers to return to me all the money they took from my account which add to $135.92. I also for this company to be put under Scam practices.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] membership, a service provided by [redacted] Corporation.

By way of background, [redacted] is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to customers’ account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 2, 2015, after making a purchase from C[redacted] and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted] which our records indicate she accepted. The offer for joining [redacted] was two $50.00 rebates for purchases from C[redacted]. The offer related to [redacted] was $20.00 in gas purchase rebates. According to the terms of the agreements for [redacted] and [redacted] if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees. A separate phone number to call to cancel each service was provided during the enrollment process.

Please be assured that we make every effort to comply with a member’s request to cancel their memberships in [redacted] and [redacted] for any reason. As such, [redacted]’s [redacted] membership was canceled on June 1, 2015, and she was not charged a monthly fee. [redacted]’s [redacted] membership was canceled on January 13, 2016, and refunds totaling $136.92 will be issued to her debit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Jason A[redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Sincerely,

Anna [redacted]

Review: This outfit advised that if I joined their service I would get a $50.00 reimbursement on my vacation accommodations by printing and filling out their form (coupon) and mailing it in with a copy of my receipt. I did exactly that. They sent me back a letter stating, falsely, that they "did not receive a receipt with your coupon..." Ironically, they felt it necessary to reserve their rights and defenses (known in the insurance claims industry as a "reservation of rights letter") at the end of the letter.Desired Settlement: They need to pay me $50.00. If they would like me to email them a copy of the receipt, I will do so. In fact, I will probably do so when I notify them that I have filed a complaint with the Revdex.com.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns regarding Great Fun, a service provided by Trilegiant Corporation.

As an incentive for joining Great Fun, Mr. [redacted] was offered two $50 rebates toward purchases made through [redacted]. In order to avail himself of the promotional offer, Mr. [redacted] was required to return the rebate forms that were included in his membership kit or sent to the e-mail provided during the enrollment process along with his receipts for two separate [redacted] purchases. Upon receipt of the completed rebate forms and receipts, the rebate checks would have been delivered within 4-6 weeks.

Our records show that Mr. [redacted] sent in both rebate forms but only provided one [redacted] receipt. The first rebate has been approved and a $50 check was processed for Mr. [redacted] on February 6th, 2014. Please advise Mr. [redacted] to allow 10-15 business days to receive this check.

The second rebate was denied because only one receipt was provided. Mr. [redacted] can fax (###-###-####) or email me ([redacted]) another [redacted] receipt, and I will have his second rebate processed by our Claims department.

In addition, Mr. [redacted]’s Great Fun membership was canceled on January 16th, 2014.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Please understand, we are dealing with a computer system that offers a limited number of categorized responses. I PARTIALLY accept this response. I got my mail yesterday and there was no check.

Given the 10 to 14 business day window, the check may not arrive until

the earliest - 2/20/14. However, I was NOT advised, to my knowledge, of a

second avenue of recovery (that being another $50 rebate) so I would

like to know what the second rebate is available for so that I can

determine whether or not I qualify for it.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted]’s additional concerns.

As an incentive for joining Great Fun, Mr. [redacted] was offered two separate $50 rebates. Mr. [redacted] can redeem his second rebate by providing us with an additional receipt for a separate travel reservation. Mr. [redacted] can either fax (###-###-####) or e-mail ([redacted]) me the second receipt, and I will have his additional rebate processed by our Claims department.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: This company somehow got a hold of my credit card information and claim that a telemarketer had called me and that I signed up for a membership during that call. I never received a call and even if there was one, I NEVER would've given out any credit card information. I don't even know what Great Fun/Trilegiant/Affinion provides, but it all sounds like a scam and the company has been sued before and had to pay restitution. So how is this still happening? I had two charges on my card for $16.99 each and never received anything in return. When I called to complain, they said "membership fees are non-refundable" and that I had to close "my account" (wish I knew how an account even existed for me), which they claim they closed for me. As far as I can tell they (or someone) stole my information and are more than likely scamming thousands of people who are getting nothing in return except the headache of having to deal with these morally ambiguous people. Thanks.Desired Settlement: I want this company to be put out of business. There is no way this is legal and they should not be able to scam people like this anymore. PLEASE look into this company and all of its subsidiaries. I'm not asking for any money and I definitely DO NOT want to be contacted ever again by these people...I just wish something could be done to bankrupt them and put them out of business for good. Thank you.

Business

Response:

Thank you for your correspondence regarding [redacted]’ concerns with her Great Fun membership, a service provided by Trilegiant Corporation. By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Ms. [redacted] was enrolled in the Great Fun service on August 27, 2015, while responding to an online offer. The offer for joining Great Fun was a $25.00 rebate. The Great Fun membership was described to Ms. [redacted] at the time of enrollment, including billing and cancellation terms. Ms. [redacted] provided her first and last name, address, and billing information in order to accept the offer in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun. As such, Ms. [redacted]’ membership was canceled on November 5, 2015, and refunds totaling $33.98 are being issued to her credit card account as full reimbursement of the fees that she was charged for the service.We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.Sincerely,Jason Anderson Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would however like to add that I never received any material from this company nor did I sign up over the phone (which is what they claimed at first) or online (which is what they are claiming now). They have my credit card information somehow and I wish I could know how EXACTLY they obtained that information, step by step, so that I can make sure this never happens again.

Sincerely,

Review: On April 26,2013, I signed up for Greatfunsite.com membership when I was offered a rebate for my flight ticket purchase on [redacted].com . The next day or so, I felt suspicious and immediately made a phone call to unsubscribe from the membership. However, on 2/10/14, I just realized (thanks to [redacted] app) that Trilegiant's Great Fun Site has been charging me $16.99 every month since June 2013. When I tried to log in on Greatfunsite.com using my member ID and name on 2/10, I received a "There is no member with this Id" error, which meant I was no longer a member. Therefore, I did not understand how I am still being charged. I wrote an email to them to explain the situation and requested for refund, but didn't get any response.On 2/12, I made a phone call to their company and the customer service staff told me there was no record of my cancellation or any phone call regarding it. While she was persuading me to continue my subscription, I insisted on cancelling my membership immediately. Unlike last time when I called to cancel, I was given a cancellation number "[redacted]f' this time.Desired Settlement: I did not use their service at all during this entire period of my "membership". I would like to request that the company refunds all the previous charges ($16.99 each month from June 2013 till February 2014), confirm the cancellation of my membership this time, and stop any future charges.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

Please be assured that we make every effort to comply with a member’s request to cancel their membership in Great Fun for any reason. Accordingly, if a customer is dissatisfied with the services under the program, the company will cancel the membership and they will owe nothing further. Mr. [redacted] can be assured that his Great Fun membership was canceled on February 12th, 2014, and a refund totaling $153.91 is being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I was directed to this service from [redacted] Hotels, and told that I would a receive a free trial of [redacted] which would provide me with a rebate for my hotel stay. I was warned that if I did not cancel my free membership then I would be charged $16.99 per month for the service. What I was NOT told was that I was also enrolling in Shopper's Advantage, which I did not ask for and was not interested in, and that it would be a SEPARATE $16.99 per month charge, along with a SEPARATE phone call to a different number in order to cancel. When I complained, they did agree to remove the last month's charges, basically because I accused them of scamming and told them I was going to report the company.Desired Settlement: I would like the $16.99 charge from August returned because I did not agree to sign up for a separate service aside from the [redacted]. Also, I would like for them to stop doing this to people. If one $16.99 per month charge is advertised, then CHARGE PEOPLE ONE $16.99 PER MONTH CHARGE.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with her Travelers Advantage and Shoppers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching her concerns, we found that Ms. [redacted] was enrolled in both our Travelers Advantage and Shoppers Advantage services on June 20, 2015, after being transferred to one of our representatives by [redacted] Hotels. After being transferred, Ms. [redacted] was presented with the option to enroll in both Travelers Advantage and Shoppers Advantage, which our records indicate she accepted. The offer for joining Travelers Advantage was two (2) $50.00 rebates for [redacted] Hotels reservations. The offer related to Shoppers Advantage was $40.00 in gas purchase rebates. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreement provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Ms. [redacted]’s Travelers Advantage membership was canceled on July 31, 2015, and a refund of $16.99 was issued to her credit or debit card account. Ms. [redacted]’s Shoppers Advantage membership was canceled on September 2, 2015, and additional refunds totaling $34.98 will be issued to her account as full reimbursement of the fees that she was charged for this service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, Jason A[redacted]Customer Relations

Review: I called and stop this membership last month (09/2013). Well, this rip-off company still removed $16.99 out of my bank account. . I called the company today (10/22/2013) same day they removed the money from my bank account. They placed me on hold for over 20 minutes.Desired Settlement: Would like my $16.99 bank and this company to remove my information.

Business

Response:

Thank you for your correspondence regarding [redacted]s concerns with Travelers Advantage and Shoppers Advantage, services provided by Trilegiant Corporation. By way of background, Travelers Advantage and Shoppers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the services. An individual member may join Travelers Advantage and Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. After researching his concerns, we found that Mr. [redacted] enrolled in both our Travelers Advantage and Shoppers Advantage services on September 4th, 2013, after being transferred to one of our representatives by [redacted]. Travelers Advantage and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he was charged the monthly membership fees. The terms of the agreements provide that, in order to ensure uninterrupted services, the memberships would be renewed each month at the then current membership fees. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Travelers Advantage and Shoppers Advantage. As such, Mr. [redacted] Travelers Advantage membership was canceled on September 23rd, 2013, and he was not charged a monthly membership fee for the service. Mr. [redacted] Shoppers Advantage membership was canceled on October 22nd, 2013, and a $17.99 credit will be issued to his credit card account as full reimbursement of the fees he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely, [redacted]Customer Relations

Review: [redacted] service advisor just confirmed this company has been charging me $16.99 per month since May 2014 for a service I did not purchase and have received no benefit from.

Upon checking this company further, I found 752 open complaints on consumeraffairs.org.

This is unacceptable. These people are hiding behind the internet. Please stop them from hurting people!Desired Settlement: Full refund of all fraudulent charges. Really, a judge should order them to stop doing business and face a full audit of their financials.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with his Travelers Advantage membership, a service provided by Trilegiant Corporation. By way of background, Travelers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Travelers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.Our records indicate that Mr. [redacted] was enrolled in our Travelers Advantage service on May 22, 2014, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Travelers Advantage, which our records indicate he accepted. The offer for joining Travelers Advantage was two (2) $50.00 rebates for purchases from [redacted]. According to the terms of the agreement for Travelers Advantage, if Mr. [redacted] did not inform us that he wished to cancel the membership at the end of the trial period, he would be charged the current monthly membership fee.Travelers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. Our records indicate that Mr. [redacted] provided his first and last name, address, and billing information to the representative to enroll in the service. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Travelers Advantage. As such, Mr. [redacted] membership was canceled on August 5, 2015, and refunds totaling $221.87 are being issued to his credit or debit card account as full reimbursement of the fees that he was charged for the service. We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction. Sincerely,

[redacted]Customer Relations

Review: In purchasing shuttle service to [redacted] I clicked yes to get a $20.00 rebate. I was offered a second rebate if I joined Great Fun. Great fun turned out not to be what they say they are so after several calls I managed to cancel. Then I got tge denial for the rebate, and next thing you know I am getting auto charged from a company called Buyers Advantage. This whole thing is a scam. There is No rebate and a lot of fast talking mis leading information in order to get their hands on your debit card. They need to be more honest, and all I can do us speak up. Thank you for your help. [redacted]Desired Settlement: I feel like the 2 charges for $16.99 need to be returned tome and they need to be 100 percent clear with future people who click yes to this rebate about what they are really agreeing to.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her Great Fun and Buyers Advantage memberships, services provided by Trilegiant Corporation. By way of background, Great Fun and Buyers Advantage are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Great Fun and Buyers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.Our records indicate that Ms. [redacted] was enrolled in both our Great Fun and Buyers Advantage services on February 17, 2015, after making a purchase from SuperShuttle and then responding to an offer to receive a rebate on her recent purchase by calling a toll free number. Upon calling the toll free number, Ms. [redacted] was presented with the option to enroll in both Great Fun and Buyers Advantage, which our records indicate she accepted. According to the terms of the agreements for Great Fun and Buyers Advantage, if Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.Great Fun and Buyers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Ms. [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services. The offer for joining Great Fun was two $20 rebates for purchases from SuperShuttle. The offer related to Buyers Advantage was $20 in gas purchase rebates. In order to avail herself of the Great Fun promotional offer, Ms. [redacted] was required to return the rebate forms that were included in her membership kit or sent to the e-mail provided during the enrollment process along with her corresponding receipts for two separate SuperShuttle purchases. Upon receipt of the completed rebate forms and receipts, Ms. [redacted] rebate checks would have been delivered within 4-6 weeks. According to our records, Ms. [redacted] has submitted both of the Great Fun rebate forms but has included the same SuperShuttle receipt for each one. Ms. [redacted] first rebate was approved on March 23, 2015, and a $20 check was sent to her. The second rebate was denied because we have not received a receipt for a second SuperShuttle purchase. Please be assured that we make every effort to ensure that a member is satisfied with their membership in Great Fun and Buyers Advantage. As such, Ms. [redacted] Great Fun membership was canceled on April 1, 2015, and she was not charged a monthly fee. Ms. [redacted] Buyers Advantage membership was canceled on April 28, 2015, and a refund of $34.98 is being issued to her debit card account as full reimbursement of the fees that she was charged for the service. We apologize for any inconvenienced that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely,[redacted]Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: My daughter was checking over my account statement from the [redacted] and noticed that the amount of $4.05 was being charged to my credit card. I went to the [redacted] and they told me in the past year it was taken out every three months. I called to see why this occurred and Affinion said they had a paper with my husbands signature and they would send me a copy. I called again to tell them I never received the paperwork and to this day have not received any paperwork or policy information. I called again to say I have no record of the transaction. Then then told me this has been charged since 2001.Then my daughter checked the website and there are many complaints over 900 about the same issue.Desired Settlement: I would like to receive reimbursement for the amount of 4.05 charged to my credit card every 3 months since 2001. Total of 243.00

Business

Response:

June 16, 2015 VIA ONLINE SUBMISSION Revdex.com (“Revdex.com”)Revdex.com Complaint Department RE: Revdex.com Case #: [redacted] Dear Sir or Madam: This correspondence is in regard to the above referenced complaintfiled with your office. Due to Privacy, we are not able to provide specific informationregarding insurance related matters on this website. Please be assured that awritten response addressing all issues raised by the complainant will be sentdirectly to the Primary Insured under separate cover within the next seven (7)to ten (10) business days. We appreciate your understanding regarding this matter. Sincerely, Third Party Administrator cc: [redacted]

Review: I received a promotional offer for purchasing something online. I willingly signed up for this service. However, I had to give my credit card number in order to receive the $1 30 day trial. The advertising said that my membership would begin when I received my membership packet. I did not receive my packet until today (May 16, 2015). Quickly, I registered online, so that I could check when my free trial would end. My account indicated that it will end in just 4 days. If I don't cancel this membership before then, I will be charged $17/MONTH, with no way to cancel after that. I am concerned that had I not received this packet before the 20th, I would regretfully have not had the chance to cancel my membership within the $1 trial period. This product seems like a scam.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for

I believe that a Revdex.com investigation is warranted. This website is practicing in a manner that is not in citizens best interests.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with [redacted] Great Fun membership, a service provided by Trilegiant Corporation. Our records indicate that [redacted] was enrolled in our Great Fun service on April 17, 2015, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. According to the terms of the agreement for Great Fun, if Mr. [redacted] did not inform us that he wished to cancel his membership at the end of the trial period, he would be charged the current monthly membership fee. Mr. [redacted] trial period was scheduled to expire on May 23, 2015. On April 22, 2015, we sent Mr. [redacted] an e-mail that provided him his Great Fun membership number and explained the terms and conditions of the service and how to access the Great Fun website to use the benefits of the program. A membership kit was also sent to Mr. [redacted] through the mail. We regret to hear that Mr. [redacted] did not receive the initial e-mail that was sent. Mr. [redacted] can be assured that his Great Fun membership was canceled on May 17, 2015, and he will not be charged a monthly fee for the service.We apologize for any inconvenience that [redacted] and [redacted] may have experienced and hope that this matter has been resolved to their satisfaction. Sincerely,

[redacted]Customer Relations

Review: I recently discovered that an unauthorized quarterly payment has been charged to my account by Affinion Benefits through [redacted] of [redacted]. I have never enrolled in any insurance policy with Affinion. When I requested proof of any documentation with my authorization or signature, they sent a letter back dated April 16, 2015, "our documentation dose not contain your signature,"We have stopped payment for this insurance through our credit union and since we never signed up for this insurance and they have no proof that we signed up for this insurance we would like a refund for the premiums they took from our account. They stated that they are unable to comply with our request for refund as coverage was afforded and had a loss occurred, benefits would have been paid.Desired Settlement: DesiredSettlementID: Refund

We would like a refund of premiums taken from our Credit Union account.

Business

Response:

May 26, 2015Revdex.com Complaint - [redacted]Dear Revdex.com Representative:This notification is in response to the above referenced complaint filed with your office.Please be advised that as the nature of this complaint pertains to insurance, due to privacy, we are unable to provide our response on this public website . Please be assured a response fully addressing the complainant's concerns is under review with the insurance carrier and will be mailed to the complainant, via [redacted] overnight delivery, within the next 3 - 5 business days. The response will be mailed to the complainant's address as provided on the complaint.The complainant's response provides a direct phone number to our company should they have any additional questions.We appreciate your understanding regarding this matter.Sincerely,Third Party AdministratorCC: Carrier

Review: Great Fun is a scam. I joined and was told I had a month to remove my service, 30 day trial, and I would not be charged. After 14 days I removed my service and I called twice to make sure my service was cancelled. He second time I called my service was confirmed cancelled and I was told I wouldn't be charged. Well 2 months later I received a charge. So I went back through my bank statement and noticed I was charged for 2 months. They charged my account twice without authorization. On top of that they never gave me the promotion I was promised.

Desired Settlement: DesiredSettlementID: Refund

I would like a refund of the 16.99 that they took in July and August.

Business

Response:

Business Response /* (1000, 5, 2013/09/04) */

Thank you for [redacted]'s correspondence regarding his concerns with his Great Fun membership, a service provided by Trilegiant Corporation.

By way of background, Great Fun is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in the service. An individual member may join Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Great Fun and Shoppers Advantage services on June 14th, 2013, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in both Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreements for Great Fun and Shoppers Advantage, if Mr. [redacted] did not inform us that he wished to cancel his memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Great Fun and Shoppers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Great Fun and Shoppers Advantage. As such, Mr. [redacted]'s Great Fun membership was canceled on July 4th, 2013, during the trial period, and he was not charged a monthly fee for the service. Mr. [redacted]'s Shoppers Advantage membership was canceled on September 3rd, 2013, and a refund of $34.98 will be issued to his debit card account as full reimbursement of the fees that he was charged.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I rented a car in Tampa FL from [redacted]. In the process I was signed up for Shoppers Advantage WITHOUT my explicit knowledge. Then I was charged $ 16.99/month on my [redacted] credit card statement. I never knowingly authorized this charge. Two phone calls to them including the manager said I was cancelled and I would be refunded my full amount.It was some sort of scam from the beginning. I do not shop on line or catalog and very little otherwise. I did not knowingly sign up for this. It was some sort of sneaky little scheme that they scammed me with on their part through [redacted]. I want to see the documentation that I signed up. I told that that I would contact the Federal Trade Commission. Then I got some action. Please advise with your follow-up. I think that [redacted] is to blame if their web site allows this [redacted] to persist.

Product_Or_Service: Shoppers Advantage discounts

Desired Settlement: DesiredSettlementID: Other (requires explanation)

Tell me how I signed up for this.

Business

Response:

Business Response /* (1000, 5, 2013/07/18) */

Thank you for your correspondence regarding [redacted]'s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage. An individual member may join the service in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

Our records indicate that Mr. [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on December 14th, 2012, after making a purchase from [redacted] and then responding to an offer to receive a rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Shoppers Advantage and Great Fun, which our records indicate he accepted. According to the terms of the agreements for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]'s Shoppers Advantage membership was canceled on July 17th, 2013, and a refund of $102.94 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]'s Great Fun membership was canceled on December 26th, 2012, during the trial period, and he was not charged a monthly fee.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Review: I was offered a complimentary AD&D insurance through my credit union when I purchased my car. A few months later I received an offer to increase my premiums for higher amount of coverage. I did not accept the offer due to the fact I already have AD&D coverage at my current job at [redacted]. So I discarded the notice.In December I noticed a $135.00 debit being made from my savings account. I didn't pay attention to it since this was the amount of my auto insurance through [redacted]. Then again I started noticing in March that insufficient funds fees were taken out of my account. It was then that I was informed that Affinion group was taking out the premium that I had earlier denied. When I called the 800 number I was informed that I would receive a cancelation letter in about 5-10 days and a refund request around the same time.Also, when I called in, the tech on the other line tried to use a sales line to trick me into accepting the higher insurance premium. I considered this tactic to be very suspicious and have called 3 more times to make sure the letter and refund request was in the mail. Since then I have waited for one change to be refunded back into my account and am sending the refund request in to have the other $135 charge credited back as well.Desired Settlement: I strongly feel that Affinion Group should recognize this as a mistake on their part and refund the monies due on my account faster. There is no reason they could not have emailed or faxed me a form and accepted a fax containing my request to make this process quicker.

Business

Response:

March 27, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com File #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint filed with your office.

Due to Privacy, we are not able to provide specific information regarding insurance related matters on this website. Please be assured that a written response addressing all issues raised by the complainant will be sent directly to the Primary Insured under separate cover within the next seven (7) to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

March 27, 2014

VIA ONLINE SUBMISSION

Revdex.com (“Revdex.com”)

Revdex.com Complaint Department

RE: Revdex.com File #: [redacted]

Dear Sir or Madam:

This correspondence is in regard to the above referenced complaint

filed with your office.

Due to Privacy, we are not able to provide specific information

regarding insurance related matters on this website. Please be assured that a

written response addressing all issues raised by the complainant will be sent

directly to the Primary Insured under separate cover within the next seven (7)

to ten (10) business days.

We appreciate your understanding regarding this matter.

Sincerely,

Third Party Administrator

cc: carrier

Review: Hi I got scammed by this company. They contacted me telling me that I was going to receive a $100 gift card for my purchase made online at [redacted]. Then they asked me for my credit card number because they said that they needed to charge a $5.00 shipping and handling fee. A week later I found out it was a scam and I canceled the card. Now they keep sending me letters telling me that I owe them $20.00.Desired Settlement: My desired outcome would be the company not contacting me anymore, and them not getting to scam anyone again.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with Shoppers Advantage and Great Fun, services provided by Trilegiant Corporation. By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join Shoppers Advantage and Great Fun in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges. Our records indicate that [redacted] was enrolled in Shoppers Advantage and Great Fun on December 5, 2014. On that date, she was asked if she would like to learn about special offers for trying the services for trial periods. The offer for trying Shoppers Advantage was $40 in gas purchase rebates. The offer related to Great Fun was a $25 American Express gift check. [redacted] provided her first and last name, address, and billing information in order to accept the offers in the services. During the enrollments, [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. Trial members may cancel at anytime within the trial periods by simply calling the toll-free numbers which are provided during enrollment and listed on the membership materials and owe nothing further. Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, [redacted]’s Shoppers Advantage and Great Fun memberships were both canceled on February 6, 2015, and we will no longer attempt to charge her credit or debit card account a monthly fee for either service. We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because: they are acting like they only called me up to offer me those shopping deals. When they first called I thought that they were [redacted] because they told me that I was going to receive a $100 gift card for my purchases online.I found out it was a scam because I called [redacted] and they told that when you get a call from them regarding a gift card they don't charge you a fee they just verify your address. All I want out of this is for them to stop scamming people.

Sincerely,

Business

Response:

Thank you for your correspondence regarding [redacted] additional concerns with her Shoppers Advantage and Great Fun memberships. On December 5, 2014, [redacted] was asked if she would like to learn about special offers for trying the Shoppers Advantage and Great Fun services for trial periods. During the enrollments, [redacted] was provided with the terms of the memberships in Shoppers Advantage and Great Fun. Great care is taken to ensure that the consumer authorizes enrollment in the programs. Unless the consumer affirmatively elects to subscribe, they will not be enrolled as a member, nor billed the fees at the end of the trial periods. [redacted] can be assured that her Shoppers Advantage and Great Fun memberships were canceled on February 6, 2015, and she will not be charged a monthly fee for either service. In her complaint, [redacted] references an offer to receive a $100 [redacted] gift card. Shoppers Advantage and Great Fun would not be associated with the [redacted] gift card. We again apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction. Sincerely, [redacted]Customer Relations

Consumer

Response:

Review: [redacted]

I am rejecting this response because they keep trying to deny the fact that they originally called me about me winning a $100 [redacted] gift card. They didn't just called me up and start offering me the shoppers advantage offers, they tricked me.

Sincerely,

Review: I was making a reservation at [redacted] on May 7, 2014, and I saw there was an offer for a $20 rebate if I chose to sign up for a $1 - 30 day trial of a [redacted] membership. I decided to sign up for it. I received an email confirmation with all of my account details and was able to successfully get my rebate and cancel my membership on time. However, while checking my credit card charges today I noticed there was an unknown recurring charge of $16.99 for the months of June, July, and August. The charge description was: "[redacted]" I called [redacted] because the description included an 8 number string that was almost identical to my [redacted] membership number. [redacted] replied that they had nothing to do with this charge and transferred me to [redacted]. I never received any membership information from [redacted] at all. I was not aware that I was enrolled with them and that I was being charged a fee. After explaining this to them, they agreed to cancel my membership but only refund me $16.99 instead of the total charged for 3 months ($50.97).Desired Settlement: I would like $50.97 credited back to my credit card account.

Business

Response:

Thank you for your correspondence regarding [redacted] concerns with her [redacted] and [redacted] memberships, services provided by [redacted] Corporation.

By way of background, [redacted] and [redacted] are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in our services. An individual member may join [redacted] and [redacted] in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in both our [redacted] and [redacted] services on May 7, 2014, after making a reservation from [redacted] and then responding to an offer to receive a rebate on her recent reservation by calling a toll free number. Upon calling the toll free number, [redacted] was presented with the option to enroll in both [redacted] and [redacted], which our records indicate she accepted. According to the terms of the agreements for [redacted] and [redacted], if [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the current monthly membership fees.

[redacted] and [redacted] go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that [redacted] provided her date of birth to the representative confirming her authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in [redacted] and [redacted]. As such, [redacted]’s [redacted] membership was canceled on July 3, 2014, and she was not successfully charged a monthly fee for the service. [redacted]’s [redacted] membership was canceled on September 5, 2014, and a refund totaling $51.97 is being issued to her credit card account as full reimbursement of the fees that she was charged for the service.

We apologize for any inconvenience that [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your time and attention.

Sincerely,

Review: I saw a recurring $16.99 charge on my credit card for the last 7 months that I didn't authorize. I phoned the company 4 times, and was on hold for a very long time and each time the phone was disconnected. I phoned my credit card company to dispute the charges and they said that I had been charged the $16.99 for over 6 months. I have no idea what this charge is for and I didn't authorize it. My credit card company phoned them and we had a conference call. They said that I had ordered something on May 30, 2013 and that my card had been charged every month because I didn't call and cancel. They canceled whatever it was and issued me a refund for $67.96 but wouldn't issue me a full refund. They still owe me $51.97Desired Settlement: $51.97 the rest of the refund that they owe me

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with Shoppers Advantage, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching her concerns, we found that Ms. [redacted] was enrolled in both our Shoppers Advantage and Travelers Advantage services on May 30th, 2013, after being transferred to one of our representatives by [redacted] to learn about a special offer when trying the services for trial periods. The offer for joining Shoppers Advantage was $40 in gas rebates, and the offer related to Travelers Advantage was $40 worth of rebates for hotel stays.

Shoppers Advantage and Travelers Advantage go to great lengths in order to ensure that an authorized person agrees to the memberships. If Ms. [redacted] did not inform us that she wished to cancel the memberships at the end of the trial periods, she would be charged the monthly membership fees. The terms of the agreements provided that, in order to ensure uninterrupted service, the memberships would be renewed each month at the then current membership fees.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Travelers Advantage. As such, Ms. [redacted]’s Shoppers Advantage membership was canceled on February 7th, 2014, and a full refund totaling $119.93 is being issued to her credit card account. Ms. [redacted]’s Travelers Advantage membership was previously canceled on July 9th, 2013, and she was not charged a monthly fee for the service.

We apologize for any inconvenience that Ms. [redacted] may have experienced and hope that this matter has been resolved to her satisfaction.

Sincerely,

Customer Relations

Review: today is May 30, 2013. last month I noticed this company had been charging me twice a month $16.99 since february 2013 for services I never signed up for and I never used. I called the XXXXXXXXXX number posted on the credit card bill to complain and asked for a refund and tell them to take me off of their "so called subscription". I was told I was going to be refunded only $16.99 for the previous month and that I was going to be "unsubscribed"; however, this month I have been charged again the same amount by the same company. First of all, I don't know how these business got a hold of my credit card information and proceeded to place charges on it; second, I have never received anything from this company and I have never signed up or given any permission to it to place any charge in my credit card. I'm outrage because I feel I'm being swindle.

Product_Or_Service: N/A

Account_Number: XXXXXXXX/ XXXXXXXX

Desired Settlement: DesiredSettlementID: Refund

I want all the money that this company has being charging on my credit card refunded.

Business

Response:

Business Response /* (1000, 5, 2013/06/03) */

Thank you for your correspondence regarding [redacted]'s concerns with his Shoppers Advantage and Great Fun memberships, services provided by Trilegiant Corporation.

By way of background, Shoppers Advantage and Great Fun are part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer's account prior to billing and enrolling the consumer in Shoppers Advantage and Great Fun. An individual member may join the services in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billings along with the names of the services to identify the charges.

Our records indicate that [redacted] was enrolled in both our Shoppers Advantage and Great Fun services on May 24th, 2012, after making an online purchase and then responding to an offer to receive a $20 rebate on his recent purchase by calling a toll free number. Upon calling the toll free number, Mr. [redacted] was presented with the option to enroll in Great Fun and Shoppers Advantage, which our records indicate he accepted. According to the terms of the agreement for Shoppers Advantage and Great Fun, if Mr. [redacted] did not inform us that he wished to cancel the memberships at the end of the trial periods, he would be charged the current monthly membership fees.

Shoppers Advantage and Great Fun go to great lengths in order to ensure that an authorized person agrees to the memberships. Our records indicate that Mr. [redacted] provided his date of birth to the representative confirming his authorization to enroll in both of the services.

Please be assured that we make every effort to ensure that members are satisfied with their memberships in Shoppers Advantage and Great Fun. As such, Mr. [redacted]'s Shoppers Advantage membership was canceled on May 2nd, 2013, and a refund of $16.99 was issued to his credit card account. An additional refund of $153.91 will be issued to his account as full reimbursement of the fees that he was charged for the service. Mr. [redacted]'s Great Fun membership was canceled on June 3rd, 2013, and a full refund of $187.89 will also be issued to his account for this service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer Response /* (-5, 8, 2013/06/05) */

I only wanted my money refunded and the billings to stop, and it seems that that is what this company is going to do. I remember I shopped online something some time ago and I might have possibly wander into this business using a link, but I'm sure that I did not accept to pay a monthly fee for shopping online. I hope the company abide by what they wrote about reimbursing me my money. I checked today my credit card and I did not see anything yet; maybe it is too soon. I greatly appreciate Revdex.com help in getting this matter resolved.

Review: I do not know how this company got my credit card information. However, they have been charging my credit card $15.99 monthly since January 2011 without my knowledge. I did not sign up for their service and I did not authorize any of the charges.Desired Settlement: I want the full amount, $655.59, of fraudulent charges refunded.

Business

Response:

Thank you for your correspondence regarding [redacted]’s concerns with his Shoppers Advantage membership, a service provided by Trilegiant Corporation.

By way of background, Shoppers Advantage is part of an established membership-based discount service company. We jointly market our memberships with our clients to their respective customers. We always obtain authorization from a consumer to post charges to a customer’s account prior to billing and enrolling the consumer in the service. An individual member may join Shoppers Advantage in a variety of ways, however in all instances the member must affirmatively agree to enroll and be billed. To ensure that consumers are satisfied, we process cancellation requests promptly. To facilitate cancellation, a toll-free number is printed on all membership materials and appears on the credit/debit card statement at the time of the billing along with the name of the service to identify the charge.

After researching his concerns, we found that Mr. [redacted] was enrolled in our Shoppers Advantage service on June 17, 2010, after being transferred to one of our representatives by [redacted]. Shoppers Advantage goes to great lengths in order to ensure that an authorized person agrees to the membership. If Mr. [redacted] did not inform us that he wished to cancel his membership at the end of his trial period, he was charged at the monthly membership fee. The terms of the agreement provided that, in order to ensure uninterrupted service, the membership would be renewed each month at the then current membership fee.

Please be assured that we make every effort to ensure that a member is satisfied with their membership in Shoppers Advantage. As such, Mr. [redacted]’s membership was canceled on June 24, 2014, and a refund of $751.53 will be issued to his credit card account as full reimbursement of the fees that he was charged for the service.

We apologize for any inconvenience that Mr. [redacted] may have experienced and hope that this matter has been resolved to his satisfaction.

Sincerely,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Once the refund of $751.53 is posted to my credit card I will consider the matter closed. Thank you for helping resolve this.

Sincerely,