Affirm.com

Thank you for the opportunity to respond to Mr. W' complaint. Affirm has reviewed Mr. W' complaint which states his concerns regarding the partial refund he previously received from Walmart for Affirm loan AUIQ-5VX2.Affirm's records indicate that Mr. W obtained Affirm loan AUIQ-5VX2 for a purchase with Walmart, for which he provided a down payment of $159.71. On February 6, 2020 Walmart processed the order for a total of $973.30, which included Mr. W’ downpayment. Thereafter, on February 10, 2020, Walmart refunded $899.00 to Affirm, which was then applied to Mr. W' Affirm loan; as a result $85.41 was returned to Mr. W’ original payment method.On February 10, 2020, Mr. W contacted Affirm Customer Care via e-mail and inquired as to why he was only provided with a partial refund. Affirm Customer Care responded to Mr. W and advised him that if Walmart had indicated he was due a full refund, he should provide supporting documentation of the same so that Affirm could investigate the matter. To date, Affirm has not received supporting documentation that Walmart had indicated Mr. W was due a full refund. Affirm encourages Mr. W to reach out directly to [email protected] with any documentation.Affirm is simply the financier of Mr. W’ purchase and has already provided Walmart with the necessary funds for the transaction. Please note that Affirm’s merchant agreement does not allow Affirm to override, or make an exception to, the merchant’s return policy. Accordingly, Affirm cannot require or force the merchant to offer Mr. W’ a full refund of his loan. Until a full refund is received from Walmart, Affirm is unable to refund Mr. W the remaining $74.30. Mr. W will need to provide the information requested by Affirm's Dispute Team to continue with the next steps to review the matter, including Mr. W’ Walmart Order ID and return receipt.

In the event that Mr. W has any further questions or concerns, we encourage him to reach out directly to [email protected]

Thank you for the opportunity to respond to Mr. W' rebuttal. Affirm is currently working with Walmart to gather the necessary information to submit to them for resolution. Affirm is simply the financier of Mr. W’ purchase and has already provided Walmart with the necessary funds for the entirety of the transaction, amounting to $973.39. Walmart refunded $899.00 to Affirm, which was then applied to Mr. W' Affirm loan; as a result $85.41 was returned to Mr. W’ original payment method because of Mr. W' downpayment. Please note that Affirm’s merchant agreement does not allow Affirm to override, or make an exception to, the merchant’s return policy. We apologize for any inconvenience this may cause, but please rest assured that Affirm will continue to keep Mr. W updated on the status of his dispute as further information from Walmart is received.In the event Mr. W has any further questions or concerns, we encourage him to reach out directly to [email protected].

Thank you for the opportunity to respond to Mr. S's Revdex.com complaint regarding incorrect reporting for his Affirm loans on his credit report.Affirm's records indicate Mr. S has multiple loans with Affirm. As of Affirm's latest batch of reporting to Experian, Mr. S's loans were reported as current, except for loan 3ROR-7XB0 that was reported as delinquent due to nonpayment.Mr. S obtained loan 3ROR-7XB0 on October 7, 2019, in the amount of $780. On October 9, 2019, Hotels.com captured a total amount of $755.57 and Mr. S was refunded the difference of the unused amount on October 13, 2019. On October 14, 2019, Hotels.com refunded $445.78 on Mr. S's loan, which was reflected on Mr. S's loan timeline.On October 18, 2019, Mr. S advised Affirm that he had checked out of the hotel within 15 mins of arriving due to the hotel conditions. Affirm's Customer Care team opened a merchant dispute and asked Mr. S to provide documentation supporting his claim on October 21, 2019, and on October 28, 2019. However, Affirm did not receive any documentation from Mr. S and the dispute was closed in favor of Hotels.com due to lack of supporting documentation. On November 22, 2019, Mr. S was informed of the results of the investigation and that he remains responsible for repayment of his loan.As Affirm is simply the financier of Mr. S's purchase, all refunds are subject to the merchant’s policies and discretion. Until Affirm receives a full refund from Hotels.com, Mr. S remains responsible for repayment of his loan as agreed to on his loan terms.Mr. S's first payment due date was November 10, 2019, and he is currently overdue. Affirm's investigation has determined that the information reported to the credit bureaus is accurate. Please note that Affirm has a regulatory obligation to report accurate information to the credit bureaus and can only update information if an inaccuracy is identified. Therefore, Affirm will have to respectfully decline Mr. S's request to remove loan 3ROR-7XB0 from his credit report.In the event that Mr. S has any further questions or concerns, we encourage him to reach out directly to [email protected].

Thank you for the opportunity to respond to Mr. S's Revdex.com rebuttal. As stated in Affirm's initial response to Mr. S, a total of $755.57 was captured on his loan and Hotels.com issued a refund of $455.78. This resulted in a remaining principal balance of $309.79. Using an Affirm loan to finance this purchase means that Affirm pays the merchant upfront for the full amount of the transaction and then, upon accepting the loan, Mr. S agrees to repay Affirm the amount outlined in his loan terms, which includes interest. Therefore, Mr. S remains responsible for the repayment of his Affirm loan.Please note that Affirm is simply the financier of Mr. S's loan and all returns and refunds are subject to the merchant’s policies. As such, we advise Mr. S to contact Hotels.com directly to obtain confirmation that he is due a full refund on his loan and to forward that documentation to us so we can investigate his claim further.In the event that Mr. S has any further questions or concerns, we encourage him to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. R's Revdex.com complaint, which states her concern regarding inaccurate information on her credit report. Affirm's records indicate that Ms. R obtained loan RKTN-RMYE on January 27, 2019. Affirm did not receive Ms. R's October 28, 2019 payment until December 17, 2019, and as such, it was reported as delinquent on her credit report. On February 20, 2020, Ms. R paid off the remaining balance on her loan for $182.96 and the loan was settled in full. In accordance with the industry standard, Affirm furnishes consumer repayment history to Experian in batches on a regular basis, which cover a specific period of time. As a result, based on Affirm’s credit reporting cadence, consumers should allow 30-60 days for their credit reports to be updated. Ms. R's payment details, including final payment date, will be reflected in the following batch of information shared with the credit reporting agencies. These details will update on Ms. R’scredit report in accordance with the credit bureau’s processing timeline.In the event that Ms. R has any further questions or concerns, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. R's Revdex.com rebuttal. Affirm has reviewed Ms. R's rebuttal along with the latest batch of information reported to Experian and can confirm that the information is accurate. On February 10, 2020, Ms. R paid off the remaining balance on her loan in the amount of $182.96 and the loan was paid in full. Affirm apologizes for misstating the payment date as February 20, 2020, in the previous response.Please note that Affirm's reporting is accurate for the time period represented. In accordance with the industry-accepted standard, Affirm furnishes consumer repayment history to Experian in batches on a regular basis, which covers a specific period of time. As such, loan repayment activities are not immediately reflected in credit reporting but are included in subsequent batches representing the time period in which the activity occurred. Affirm's reporting accurately reflects the activities in the periods for which it has furnished and Affirm will provide subsequent reporting in the upcoming batches which will cover subsequent loan repayment activities. As such, consumers should allow approximately 30 to 60 days for their credit reports to be updated.In the event that Ms. R has any further questions or concerns, or if she would like to request loan verification for any of her loans with Affirm, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. T's Revdex.com complain, which states her concern with a redirection issue she experienced when applying for a loan.Affirm’s records confirm that Ms. T attempted to obtain a loan on February 19, 2020. Due to a redirection issue, the loan was not successfully processed. Ms. T called Affirm on February 20, 2020 to inquire about the status of the loan. Ms. T was informed of the redirection issue and was encouraged to reapply for the loan. While attempting to re-apply, Ms. T was not receiving the same term options as in the original loan and requested that those same terms be applied to the new loan. The supervisor speaking with Ms. T informed her that each loan is underwritten separately and the previous loan terms could not be applied to a new loan. Given Ms. T’s dissatisfaction with the current loan terms, she was informed that she could wait for the application to time out and re-apply for a new loan so she could assess the new term options that would be offered at checkout.Ms. T applied and accepted terms for a new loan on February 21, 2020. Affirm would like to apologize for any frustration Ms. T may have experienced during this process.In the event Ms. T has any further questions or concerns, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. T's Revdex.com rebuttal. As previously stated in Ms. T's Revdex.com complaint, all Affirm loans are underwritten separately and previous loan terms cannot be applied to a new loan. As Ms. T was shown and agreed to the loan terms for loan CVGA-EKUR, she remains responsible for repayment of the loan with the agreed to terms. Affirm is unable to change any of the terms that were agreed to by Ms. T.In the event Ms. T has any further questions or concerns, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. T-S***’s Revdex.com complaint, which states her concern regarding the delay in refund from Purple on her loan and request to refund interest paid.Affirm’s records indicate Ms. T-S*** obtained her loan on August 19, 2019 in the amount of $2,031.93 with a 29.98% APR and 24-month installment plan. On August 24, 2019, Ms. T-S***’s loan was refunded $304.79. Per Affirm’s Terms of Service, which Ms. T-S*** agreed to upon accepting the loan, any refunds or adjustments applied to Affirm loans from a merchant are applied to the unpaid principal balance. Depending on the amount of the partial refund and how many payments are left in the payment schedule, the refund may lower the final payment or the overall number of payments. In Ms. T-S***’s loan, the total number of payments and the amount of her final payment decreased so the last payment due date is on April 19, 2021 for $43.75.Given that the interest charged is the cost of borrowing with Affirm, Affirm will have to regretfully decline Ms. T-S***’s request for refund on the interest paid at this time.In the event Ms. T-S*** has any further questions or concerns, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Mr. C's Revdex.com complaint, which states his concern regarding his loan declination and request to delete his Affirm account information. Affirm’s records indicate Mr. C applied for an Affirm loan on June 27, 2019 and February 7, 2020. Unfortunately, both applications were declined due to his credit score not ranking high enough in our credit scoring system. Mr. C received the appropriate disclosures on June 27, 2019 and February 7, 2020, which outlined the reasons for his declination.Please understand that Affirm does not discriminate against any prohibited factors including race, color, religion, marital status, national origin, age, gender or sex. Therefore, none of these factors are utilized in Affirm's automated algorithm which determines the creditworthiness of our applicants. In addition, these factors do not effect an applicant’s loan amount or loan terms in any manner.Mr. C's account was successfully closed per his request on February 15, 2020. However, Mr. C agreed to Affirm's Terms of Service upon creation of his account, which states that Affirm will retain account information in according to Affirm’s Privacy Policy and any applicable state or federal law, rule or regulation.At this time, Affirm will have to respectfully decline Mr. C's request to delete his information. More information on Affirm’s Privacy Policy can be found at https://link.zixcentral.com/u/683b79ad/WND9-6Nd6hGBSESkW9GfSw?u=https%3A%2F%2Fwww.affirm.com%2Fprivacy.In the event that Mr. C has any further questions or concerns, we encourage him to reach out directly to [email protected].

Thank you for the opportunity to respond to Mr. C's Revdex.com rebuttal. Affirm’s records indicate that Mr. C's account was successfully closed on February 15, 2020 as per his request.Per federal law, Affirm is required to maintain record of Mr. C's account with regard to all loan application outcomes. Affirm will have to respectfully decline Mr. C's request to delete his account information in accordance with federal law.In the event that Mr. C has any further questions or concerns, we encourage him to reach out to [email protected]

Thank you for the opportunity to respond to Mr. W’s Revdex.com complaint, which states his concern regarding Affirm’s refusal to delete his information.Affirm’s records indicate that Mr. W had two loans with Affirm which were settled on January 3, 2020 (loan ID: O16H-TIZA ) and January 31, 2020 (loan ID: VURG-CV2V). Mr. W reached out to Affirm to cancel his account on February 5, 2020 and was told to call into Affirm’s customer care line to complete his request. Affirm received a call from Mr. W on February 8, 2020 and successfully closed Mr. W’s account.Mr. W then requested that his information be deleted after his Affirm account was closed. Unfortunately, Affirm will have to respectfully decline Mr. W’s request at this time. At the time that Mr. W signed his Affirm loan agreement, he accepted Affirm’s Terms of Service. This included Section 3.7 which advised Mr. W that Affirm will retain account information in accordance with Affirm’s Privacy Policy and any applicable state or federal law, rule or regulation. Affirm’s Privacy Policy, along with more information, can be found at https://link.zixcentral.com/u/30c99fb6/1NFCn3xa6hGFNVHMhnsoMg?u=https%3A%2F%2Fwww.affirm.com%2Fprivacy.In the event Mr. W has any further questions or concerns, we encourage him to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. R’s Revdex.com complaint, which states her concern regarding inaccurate reporting of her repayment history for her Affirm loans NW obtained on November 17, 2019 in the amount of $284.03 and S3K3-PQSQ obtained on October 8, 2019 in the amount of $859.22.Affirm's records indicate that Ms. R's loan NW is settled as of February 18, 2020, however, Ms. R’s loan S3K3-PQSQ has a balance of $577.32 as of February 26, 2020.Affirm furnishes consumer repayment history to Experian in batches on a regular basis, which cover a specific period of time. Please note that furnishing credit repayment information to credit agencies in batches is the industry standard. As a result, based on Affirm’s credit reporting cadence, consumers should allow 30-60 days for their credit reports to be updated. As such, Affirm’s investigation concludesthat the information reported on Ms. R’s credit report is accurate as of Affirm’s last batch reported to Experian.Affirm has a regulatory obligation to report accurate information to the credit bureaus and can only update information if an inaccuracy is identified. At this time, Affirm will have to regretfully reject Ms. R’s request to update the information reported to Experian.In the event Ms. R has any further questions or concerns, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. R's Revdex.com rebuttal. Affirm has reviewed Ms. R's rebuttal along with the latest batch of information reported to Experian and can confirm that the information is accurate. Affirm's reporting is accurate for the time period represented. In accordance with the industry accepted standard, Affirm furnishes consumer repayment history to Experian in batches on a regular basis, which cover a specific period of time. As such, loan repayment activities are not immediately reflected in credit reporting, but are included in subsequent batches representing the time period in which the activity occurred. Affirm's reporting accurately reflects the activities in the periods for which it has furnished and Affirm will provide subsequent reporting in the upcoming batches which will cover subsequentloan repayment activities. As such, consumers should allow 30-60 days for their credit reports to be updated. In the event that Ms. R has any further questions or concerns, or if she would like to request loan verification for any of her loans with Affirm, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. D's Revdex.com complaint, which states her concern regarding the refund for her down payment on a loan that was not successfully processed through Affirm.

Affirm's records show that Ms. D attempted to obtain an Affirm loan through Priceline on January 27, 2020 and placed a down payment in the amount of $74.29. Due to a redirection issue, the loan was not successfully processed.

Affirm received a call from Ms. D on January 30, 2020 in regards to this issue. An Affirm Customer Support Agent correctly informed Ms. D that she should expect the authorized hold for the down payment to disappear from her bank statement within 7-10 business days. Please note that while an authorization hold was placed on the down payment, the funds were never captured from Ms. D's payment instrument because the order was not successful. Affirm has also confirmed with our payment processor that the down payment in the amount of $74.29 was successfully canceled on January 28, 2020. Please be advised that the cancellation of an authorized hold would not be reflected as a refund given that the down payment funds were never captured, but the original charge should have been dropped off from Ms. D’s bank statement.

At this time, we advise Ms. D to reach out to her bank and inform them that the authorization hold was canceled on January 28, 2020. If Ms. D has trouble confirming this canceled authorization with her bank, we encourage her to reach back out to us directly at [email protected].

Thank you for the opportunity to respond to Ms. G's Revdex.com complaint. Affirm has reviewed Ms. G's Revdex.com complaint which states her concern regarding the lack of assistance from Affirm in receiving her refund for loan BE3V-K***.Affirm's records indicate Ms. G obtained her Affirm loan for a purchase with Nectar on December 1, 2019 for $1054.90. Ms. G initially reached out to Affirm on January 9, 2020, and indicated she was unable to reach Nectar to facilitate her return. Ms. G was asked to continue working with Nectar to begin her refund process as Affirm is simply the financier of Ms. G’s loan, and therefore all returns/refunds are subject to merchant policy.On February 9, 2020, Ms. G reached back out to Affirm to confirm that the item was returned but a refund had not been processed. Ms. G was asked to provide documentation to confirm her refundand responded on February 10, 2020, with the emails and chat correspondence indicating her refund. Affirm's dispute team responded back to Ms. G asking her to provide documentation indicating therefund promised.On February 14, 2020, Nectar applied a partial refund of $959.79 towards Ms. G's loan. Ms. G made a final payment of $7.20 on February 16, 2020, to settle the remaining balance on her loan. Ms. G's loan is now settled on her Affirm account.We apologize for the lack of assistance Ms. G received during her initial contact with Affirm on January 9, 2020, and her follow up email on February 10, 2020. We have used this as a training opportunity for the agents who handled Ms. G's correspondences.In the event Ms. G has any further questions or concerns, we encourage her to reach out directly to [email protected].

Thank you for the opportunity to respond to Ms. U's Revdex.com complaint, which states her concern regarding unauthorized loans on her Affirm account.Affirm’s records indicate that a $1,500.00 and $1,400.00 loan were obtained on February 7, 2020 on Ms. U's account. On the same day, Ms. U advised Affirm of the unauthorized loan activity and requested that Affirm stop the virtual card from processing. After a thorough investigation, Affirm's Risk Operations team informed Ms. U on February 10, 2020 that the unauthorized loan claim was adjudicated in her favor. Therefore, Ms. U will not be responsible for the repayment of the loans and the loans will not be reported to Experian.Due to system limitations, Affirm cannot close accounts with active loans and prevent virtual cards from processing. Rest assured that Ms. Ustilon will not be held liable for unauthorized loansZZMJ-RGAN and ZB0N-KPLZ. Additionally, Affirm has placed restrictions on Ms. U’s account to prevent any future fraudulent activity.In the event that Ms. U has any further questions or concerns, we encourage her to reach out directly to [email protected] us why here...

Thank you for the opportunity to respond to Mr. S's Revdex.com complaint, which states his concern regarding a merchant dispute case with Affirm.Affirm's records show that on January 2, 2020, Mr. S requested that Affirm open a merchant dispute because he had not received the item he ordered on December 19, 2019 from BB Wheels. As part of a merchant dispute, Affirm works with both the merchant and customer to facilitate a satisfactory resolution in conformance with the terms of the merchant’s return policy.As such, Affirm reached out to BB Wheels on Mr. S's behalf and confirmed that Mr. S was initially provided with the wrong tracking numbers in his invoice. However, the merchant provided Mr. S with the correct tracking numbers on January 2, 2020 and January 6, 2020. On January 15, 2020, Affirm advised Mr. S of this information, however, Mr. S responded that the original tracking numbers show that the items were delivered to a different location and required a signature for delivery. Please note that Affirm has confirmed with the merchant multiple times that Mr. S was provided the correct tracking numbers on multiple occasions. In addition, this delivery did not require a signature because Mr. S did not select this option when he placed his order.Additionally, Affirm’s investigation of the FedEx tracking information for Mr. S’s purchase confirms that the item was successfully delivered to Mr. S's shipping address. After a thorough review of the information and documentation provided by Mr. S and the BB Wheels team, Affirm adjudicated the dispute in favor of the merchant.Please note that Affirm is simply the financier of Mr. S's loan. Therefore, returns and refunds are always subject to the merchant's policy. As a result, Mr. S remains responsible for the repayment of Affirm loan 2B9T-9***.In the event that Mr. S has any further questions or concerns, we encourage him to reach out to the merchant as we will be unable to further dispute this loan on his behalf.

Thank you for the opportunity to respond to Mr. M' Revdex.com complaint, which states his concern regarding Affirm’s credit furnishing on his settled loans.As of February 11, 2020, Affirm has confirmed that Mr. M' loan 0***H is reflected as settled and is being reported accurately to the credit bureau.In accordance with the industry standard, Affirm furnishes consumer repayment history to Experian in batches on a regular basis which cover a specific period of time. As a result, based on Affirm’s creditreporting cadence, consumers should allow 30-60 days for their credit reports to be updated. Mr. M’ payment details, including final payment date, will be reflected in the most recent batch of information shared with the credit reporting agencies. These details will update on Mr. M’ credit report in accordance with the credit bureau’s processing timeline.Therefore, loan CTER-JM2V which was paid off on December 12, 2019, and loans ZVZW-4Z0 and OR1M-G6IL which were paid off on December 21, 2019, will be shared with Experian in the upcoming batch of reporting.In the event that Mr. M has any further questions or concerns, we encourage him to reach out directly to [email protected].

Thank you for the opportunity to respond to Mr. M' Revdex.com complaint, which states his concern regarding Affirm’s credit furnishing on his settled loans.As of February 25, 2020, Affirm has confirmed that Mr. M' loans are reflected as settled and are being reported accurately to the credit bureau.In accordance with the industry standard, Affirm furnishes consumer repayment history to Experian in batches on a regular basis which cover a specific period of time. As a result, based on Affirm’s credit reporting cadence, consumers should allow 30-60 days for their credit reports to be updated. Affirm has reviewed Mr. M' records and have found no instance of Affirm Customer Care agents providing misinformation regarding credit reporting practices. Mr. M agreed to Affirm's credit reporting policy each time he obtained a new loan with Affirm. This policy can be found in Affirm's Terms of Service section 2.5 Credit Report Authorization and Reporting.In the event that Mr. M has any further questions or concerns, we encourage him to reach out directly to [email protected].