Affordable Dental

I'm sorry that you feel we are not taking care of your concerns properly However, Russ Darrow is an long standing Dealer Group who takes care of their customers and does things the right way The customers must take equal amount of time and energy picking out the vehicle that they will be signing a contract for Vehicles are sold as is with no implied or stated warranty There are certain characteristics of the vehicle that must be disclosed on the safety inspection The rust issues are not structural and therefore not a disclosure issue As for the electrical issue, this was not brought up at the time of sale or in the initial conversations with the dealership staff or [redacted] after the purchase This was brought up at a later date However, for this conversation it is a moot issue as you have already fixed it The original offer by [redacted] is still available That is, Russ Darrow will agree to split the difference with you on the roof and fender These are cosmetic in nature and do not pose any sort of safety risk This issue has gone on long enough, so if you would like to take us up on the 50% discount, please let me know by the end of day on May 19th otherwise we will be closing this matter.Also, thank you for providing your thoughts on how our management personnel should do business, I will pass the information on[redacted] , Corporate Paralegal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I'm very displeased with how "CORPORATE " handled the situationAs long as they sold a NEW car I guess thats all thats mattersIt goes to show you that a RUSS DARROW doesn't car about the consumer at allRuss Darrow is a complete rip of! I'm totally dissatisfied with everything in every way Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I received the message about my case being closed due to inactivity on my partI also read the message regarding getting my van diagnosed , but I moved and work full-time, so I was having a hard time finding someone to go with meIf I can have one more week, I will make an appointment for next Saturday to get my van diagnosed Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Still deceptive practice they offered me another warrent that I would have had to spend dollars onThe fact that they allow deceptiin and say its not adin the industry is why carsalesman and dealerships have the reputaion they do cant trust them at all [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

I'm sorry that you had a negative experience at the dealership It is procedure to have a customer fill out a credit application to see if they have the means to purchase a vehicle In your case, if you didn't want your credit bureau pulled, the customer has the right to leave out the identifying information on the application to assure themselves that their credit will not be ran However, you filled out the entire application and signed it acknowledging that your credit would be ran Because you filled out the entire report and signed it we cannot legally remove the inquiry Also, it has come to my attention that you were back at the dealership yesterday with the intent on purchasing a different car If I can be of any assistance to you with the, please let me know [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the complaint and respond as follows:This matter has been taken care of with the customers directly with all applicable releases signed by all parties[redacted]

I have confirmed that a check was cut and sent to Capital One on January 13, in the amount of $ Please check with Capital One to see how they applied the funds to your account[redacted] ,Corporate Paralegal

I'm sorry that you are having re-occurring intermittent problems with truck These types of issues, since they don't happen every time you drive can be hard to diagnose I am forwarding this on to my service manager to find out what they have done and what Dodge has stated in regards to warranty work Because these are complex issues, this may take a little bit of time, but feel free to contact me at any time I will hopefully have some answer or time frame on what we can or can't do based on Dodge's recommendations[redacted] , Corporate Paralegal###-###-####/direct

I'm sorry that you are experiencing issues with the vehicle I spoke with your mom for a short time and she only stated that there was a check engine light issue, failure of chip repair and a faulty visor I was unaware of any of the other problems All vehicles are sold as is with no implied or stated warranty Warranties are available to purchase to help with repairs after purchase We do allow all customers a day exchange and in your case since the vehicle was delivered to you, you would have had a day right to rescind These timelines are very strict and cannot be changed As for the trade vehicle, if the car would have been returned within the day window, we would have had to return the trade even if we did work to it Outside of the window, the truck would have to be purchased back through the dealership After the conversation with your mom, her parting words were you will be hearing from my attorney I did ask her for the name of the attorney so that I could talk to him/her and go through the details of the purchase so that they could explain to your mom how a contract works, why this is not a lemon and what recourse she would have.I would be more than happy to speak with you or the attorney going forward.Nicole P***, [redacted] ###-###-####

I have reviewed your complaint and the online advertisement concerning the equipment on the vehicle and no where in the online ad did it state that the vehicle had a back up camera I am attaching the vehicle description that was online starting 12/29/ The vehicle equipment was never changed after the initial upload in December of If this was a necessary option for you, I would have hoped that you would have verified this before entering into a contract, possibly on a test drive of the vehicle, which is mandatory when anybody purchases a vehicle with Russ Darrow.I'm sorry that you feel we advertised this option, which we did not As such we will be unable to assist in providing the backup camera[redacted] , Corporate Paralegal

I am sorry that you feel that we are not being truthful with you however, if your friend works at a dealership, they use the same WI Buyer's Guide as we do, that specifically state that the dealer does not ensure vehicle will pass state emission test where required We as a dealership must make sure that the vehicle is equipped with emission equipment, but that is it Also, you had the right to take the vehicle for a third party inspection prior to purchase, but you chose to purchase the vehicle without doing that All vehicles are sold as is and anything that would happen mechanically with the vehicle would be considered maintenance on a used vehicle[redacted] , Corporate Paralegal

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Further The Darrow Group has exaggerated the milage difference Current milage on vehicle is That is a total milage of miles between changes Minder currently at 70% oil life According to [redacted] Honda of Madison and Honda's regional representative, failure to tighten drain plug is most logical and common reason for the car's particular failure, milage being almost a non factor, but with particular oil pressure and viscosity No damage to drain threading found, which according to ***'s technicians and Honda Rep means failure is not with drain plug, but with place of business that changed oil [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I have received your complaint pertaining to the delay you say our company caused pertaining to providing a refund for your maintenance contract After reviewing all of the documents, I cannot see where we delayed refunding the funds to your lender You stated that you had been in contact with us in order to provide your vehicle maintenance plan information to Zurich I am not understanding this part...a cancellation request must be signed by the customer before we can provide any pro-rata refund to your lender On August 29, you came in and signed the cancellation form We have days from that point to provide your lender with any refund that is due under the contract You instead filed a complaint with our corporate office since we had not done the refund after days We calculated the refund on September 8th and mailed the check to AmeriCredit on the 9th for $ I am not sure how long it takes for them to process, but we have no control over that.We have done everything on an expedited time frame to assist in the processing of this matter[redacted] , Corporate Paralegal

I'm sorry that you didn't like my response, however, it is the customers responsibility to provide the necessary information to cancel their warranty The dealership employees do not deal with cancellations or GAP claims If a phone call was placed by you to the dealership, they wouldn't have had any information in regards to your deal to give you the requested information The contracts that you were given at the time you purchased the vehicle gives the information on how to cancel and inform the dealership and the warranty company Also, we never received a request from the GAP company or from your lender that anything was needed Once you came into the dealership in late August we were able to follow policy and get your bank what they needed Our turn around time for these types of matters are 45-days Your issue was cleared up in or so days.Again I'm sorry there was a lack of understanding on all parties, but we are not responsible for your vehicle[redacted] , Corporate Paralegal

Thank you for providing the mileage I will have this cancelled and back dated to the total loss date Due to using all of the mileage under the warranty, you would still be liable for the payments I will not be refunding you any money due to the fact that you still owe money under the contract that you signed The contract could have been cancelled at any time by you, but it was not until the car was totaled and the mileage was already used that you decided to cancel the coverage I am sorry that you feel our sales staff had taken advantage of you or it was a high pressure sale, but this has never come to light in the past years.Again, I apologize for the inconvenience this has caused you[redacted] , Corporate Paralegal

As a company, we cannot foresee any repair issue happening on a vehicle in the future As a customer, you have the right to take the vehicle for a third party inspection to see if there is anything on the vehicle that is mechanically unsound The State of Wisconsin directs us to do a safety inspection on all vehicles, but that does not mean that we have to take apart the vehicle looking for issues If the issues do not present themselves during the inspection then we cannot be held liable for maintenance issues with all used vehicle purchases The warranty that you purchased should cover the transmission if the actual failure is a covered item under the warranty If the warranty company (which we do not own or control) is not responding to your issue, I would suggest writing a letter and sending it certified to them giving them a chance to respond before proceeding against them in a civil manner This is your right as a customer, however, we are not a party to this matter Also, we do stand behind the vehicles that we sell, however, when an issue presents itself months or so after purchase we do not get involved We would offer a diagnosis and an estimate that may include a discount as a goodwill gesture, however, all vehicles are sold as is with no implied or stated warranty I am sorry that you had issues with the vehicle, however, it is outside of our control [redacted] , [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not see any update on the complaint but rather redirection to customer careAll the details are present in the complaintI am looking for update on the status of the refund, Regards, [redacted]

I have requested your sale transaction be sent to me along with your service history, so that I may review the entire file Could you please forward me a copy of the invoice showing your out of pocket expenses in relation to the wheel locks Also, can you please explain the additional money you are requesting based on services not yet received for the platinum card.Thank you, [redacted] Corporate Paralegal

I have reviewed your complaint with the Service and Parts Manager at the dealership and have determined that we ordered the correct memory card from Kia directly, based on the VIN We delivered the memory card to you, installed it and showed you how to work it At the time you left the dealership, the navigation system was in full working order It was not until a dealer in Texas did an update to the vehicle that you started having issues We have a text message from the Texas dealership from August 31st that they ordered you a new memory card and were going to cover the expense If you have any issues with this matter again, please contact Kia Manufacturing or your local Kia dealership and they will be able to assist you.Nicole P***, Corporate Paralegal