Aiding Student Relief

ASR did a great job with servicing my loanGetting my amount reduced It all happen very quicklyI really appreciate their hard workI especially like, that I could always get a hold of the people who are handling my accountAs well as , they had the correct information regarding my accountSo I did not have to repeat my concerns over and over to different account managers/CSR...etc

This week I got my approval letter into the repayment program they helped me getting into :) Everything seems to be in the right track now! I'm ready to start my payments to my new lenders next monthThank you very much for your assistance, and I'll be recommending you with my relatives and acquaintances

If it wasn't for student relief aid I don't know where I would be they help me definitely an understanding why old back from school loans and took their time step-by-step to help me clear that path now I'm financially more stable and can actually provide for my family because of it and the best thing about it is I don't have to stress over student loans anymore I greatly appreciate them and really recommend definitely an understanding why old back from school loans and took their time step-by-step to help me clear that path now I'm financially more stable and can actually provide for my family because of it and the best thing about it is I don't have to stress over student loans anymore I greatly appreciate them and really recommend them

Hello ***, I am sorry to hear that we are not meeting your expectations; we have suspended your file and we will not be charging you any further until we hear back from youYour re certification is date is not overdue and we still have time to resubmit your application in order to
continue the forgiveness program you've been enrolled intoI have called and e-mailed you, leaving my contact information- please call back so that we can hopefully resolve any issues you have. Thank you

This is my second year of working with ASR and I am really happy to have found them Services is great and they make sure you understand if you have questions Very satisfied with this service

Hello, The phone number this client had was an old phone number before changing offices, however we have provided several contact numbers and e-mail addresses for future referenceAfter speaking with her, she has decided that she does not want a refund and wishes to continue using our services
since she still stands to save a lot of money by using our services. Thank you

Aiding Student Relief, has contacted the client in which a pending matter has been fully resolved The client has received what was requested and therefore may any pending questions or concerns the client may contact the program to address them appropriately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not confident they have understood the nature of the complaintThey are violating federal law in continuing to contact me despite my repeated instruction to stop; yet their proposed resolution is that they "ha[ve] attempted to contact" me! I do not have any pending matters, or pending concernsI do not have student loans, I therefore definitely do not require their servicesI decline to contact them, as any attempts to return calls to the numbers they use result in error messages that the number is not in serviceI notice they do not provide a way to contact them in their responseMeaningless boilerplate.Revdex.com, thank you for your efforts on this matter but clearly I will just continue to rebuff their attempts at texts and callsPlease go ahead and close this matter but let ASR know their response is wholly unsatisfactory and devoid of any meaningful action.
Regards,
*** ***

I was contacted by Aidingstudentrelief last summer...I'd never heard about them beforeBut somehow they found me and contacted meBecause they got all my loans taken care of and I no longer have to worry about them

Student loans were my greatest pain and greatest paymentThey helped me lower my payments and got me on a more manageable repayment planSometimes I couldn't hear the rep over the phone very clearly but they still got the job doneI am happy with my outcome

The company of Aiding Student Relief, takes pride in customer satisfaction The company has attempted to reach out to Ms*** *** the voicemail and emails However, as of May 2, 2016, client has not attempted to respond We would like to settle this pending refund as soon as
possible Contact information has been supplied to the client through numerous attempts to settling to an agreement and is more than welcome to contact the program to have her refund conducted immediately

Hello,This was all just a minor misunderstanding; after submitting the necessary paperwork it takes between 30-days before a Lender will recognize any adjustments that are being made, which often takes place before their automatic monthly mailing system sends the borrower a billAfter explaining
that to ***, I like to think we're back on the right track againAt ASR, we are committed to providing a hassle-free, risk-free service to our clients- in other words: satisfaction guaranteedIn this particular manner, we failed to inform *** of all the possible outcomes and we fully intend to learn from this experience and grow from itI thank *** for being so reasonable on the subject

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate you suspending my account & not charging me any further, however, that is not sufficient for me. I was informed several things would take place during the duration of my time using your company & none of that happened. I have only recently started being contacted again once I made it known I wanted my account closed & I wanted a partial refund for most of the funds your company has received from me. I believe when you state you are going to do something you should honor that. I was informed I would be contacted on a consistent basis to keep me up-to-date with what was going on, after the first couple of months that stopped. I was informed your company would handle my recertification towards the end of the first year, that did not happen & in fact the deadline according to FedLoan had passed before anyone from the company bothered to contact me. I have made numerous attempts over these past 8-months to contact someone & phone numbers were no longer in service, I could not locate an accurate phone number, the number belonging to the initial person assigned to my case was incorrect & my emails were ignored up until I contacted the Revdex.com. Fortunate for me, FedLoan was able to get a hold of me in time & they assisted me with everything that I needed to do so at this point, being a dissatisfied customer, I no longer wish to use your company to service me & am asking my initial refund request in the amount indicated in my complaint be granted; otherwise I will contact my lawyer & fight for a full refund. I have been reading the reviews & it is so disheartening that this company is preying upon individuals simply trying to make paying back their student loans a little simpler & having to go through all of this trouble behind a company who has not stood behind what they promised, apparently to anyone according to the reviews. Thank you for your expedited attention in this matter
Regards,
*** ***

Hello, I have spoken to the client and updated our contact information, after a brief conversation the client has decided to go in another directionWe have sent him a full refund and an open invitation to call us should he have any questions for us in the future. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Peter has tried to reach me and we've corresponded through emailAccording to the response, it had been determined that I'd be paying $but today I received a bill frommfed loan and they are requesting so I'm guessing my application hasn't been approved even though staff at aiding students said I'd have a new bill sent Feb This is the issue I've been talking aboutI receive letter and bills and when I've called I can't reach Jessica and others are giving me information I've called several times for a refund for this reason because I'm still having to work with fed loans even thought I paid aiding students to do this This is why I'm frustrated and you can see why I cannot accept your response
Regards,
*** ***

We have contacted the client and updated our contact informationI believe the client is happy with our response

Hello ***,Due to an increased volume of inquiries, it was necessary for us to update our communications platform, which I believe is the reason you had trouble contacting usWe guarantee client support and satisfaction and we are sorry we weren't there for you when you needed usI have received your voicemail and while we haven't had the chance to talk yet, we will move forward with providing you a refund of our servicesWe will send a check to your confirmed address, which you should receive within two weeks of today. Thank you

The client has been contacted in reference to her refund Client will be credited for the installments made to the program for a full amount for $ Client has been contacted and left contact information for call back to explain the refund process Accounting Department will
be anticipating clients call back to proceed with the refund process

After speaking to ***, I think this was just a simple misunderstandingWe assisted her in lowering her monthly payments all the way down to a zero dollar payment, her loans are in excellent standing, AND will eventually be forgivenEven still, with the new year came a few minor alterations and
we failed to notify her that we would be dropping a couple phone linesThis is a "coachable" moment for us, a mistake we'll do our best not to repeatBut all-in-all I believe *** is satisfied with our service, she has elected not to cancel and prefers to continue with the programPersonally, I appreciate her patience and understanding and I'm glad we get continue working with her

Amazing job consolidating my loans and getting me enrolled into the best loan repayment option available for me basing off my hardshipAfter months or so my wages were not getting garnished any longer and was all set to start over again with my brand new consolidated loansNow I'm on a beautiful $monthly payment towards my loans plan for the next monthsHoping my financial situation gets better and that after the enxt year my payments won't go up too muchSo far, so good!