AimLoan.com

Dear Ms. [redacted]:
I am in receipt of your complaint filed through the Revdex.com dated June 20, 2016 regarding the availability of your e-statements.
Please note that monthly statements are uploaded onto our website within 48 business hours of being generated. As your...

monthly billing statements are generated on the first business day following the closing of your grace period, there will be a delay between the date that you make your monthly payment and the date that your monthly billing statement is generated.In the months of April and May 2016, we identified a delay in posting your e-statements to your online account. This has since been corrected. Your June 2016 monthly billing statement was generated on June 17, 2016 and available as an e-statement to your online account as of June 20, 2016. We sincerely apologize for any concern and inconvenience that our previous delays may have caused.
Please also not that the online site will reflect your payments and updated due dates posted and your account accurately reflects a July 1, 2016 due date.
The documentation we relied upon in reaching the conclusions outlined above is enclosed for your reference.
While we believe that this response fully addresses the concerns outlines in your complaint, should you have any further questions, please contact our Customer Service Department at [redacted].
Sincerely,
 
[redacted]
Research Department

Please see the attached.
Dear Mr. and Ms. [redacted];
I am in receipt of your complaint filed with the Revdex.com (Revdex.com) regarding the reissue of your insurance claim check. Your request has been researched and I trust you will find the answers you are looking for...

below.It is important to note that the investor of your mortgage loan is The Federal National Mortgage Association (FNMA) . FNMA created a set of guidelines for loss draft claims that mortgage companies and their servicers and sub-servicers must follow when handling insurance claims. These guidelines have become the industry standard and Aim Loan. Com follows them closely. Per these guidelines, if your total claim is over $20,000. 0-0, it must be monitored. This means your claim funds are kept in an account called a restricted escrow account and disbursed to you in thirds based on the results of periodic inspections, making sure the repairs are done properly. These disbursement checks must also be made out to you, the mortgage company, and your contractor in order to ensure the proper use of the funds.
Due to the struggle you faced in depositing your previous disbursement check, our Customer Service Representative wanted to assist in any way possible when you called on December 2, 2015. In advising you to send in a written request from the contractor stating he did not want to be a payee, the representative should have also advised you to include proof that the contractor had been paid in full such as receipts or invoices. Aimloan. com understands that the contractor included in his statement that he was paid in full, but because removing him from your disbursement checks is going against government agency guidelines, we need as much backup as possible - We reissued your check without this additional backup since you were not originally advised to send it in and the written request was notarized with the contractor’s statement.
The turnaround time for a check to be reissued by our Loss Draft Department is seven to ten business days. Our Customer Service Department, while attempting to expedite your request, advised you of faster turnaround times. Your check was mailed out on January 12, 2016 via UPS second day air shipping. This was the tenth business day. We apologize for the discrepancy in information provided to you. This has been addressed by our Customer Service Department.
All phone calls regarding this issue have been reviewed in order to assess the quality of customer service provided as well as the accuracy of information. We do understand the frustration you must feel in requesting a supervisor multiple times but only receiving a voicemail. It is our procedure to connect a customer to the supervisor's voicemail if that customer has been on hold for five minutes or longer. Our goal is keep you waiting on the phone as little as possible, even if it means we have to call you back.
Please accept our sincere apologies for the time and frustration spent on your insurance claim. Aimloan . com has addressed your concerns internally and is monitoring its processes closely in order to prevent such occurrences in the future. Should you have any further questions or concerns, please contact me directly at 1–[redacted]
Sincerely,
[redacted]
Research Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have now, after three weeks of total frustration, received the remainder of my money. There are glaring omissions in the response from the business:
1. The demands made upon me to meet their self-determined procedures were completely unreasonable. To meet those demands would have taken many, many hours of work on my part and time away from paid work for all the contractors involved in the repairs to my house.
2. While the company did tell me their processes I objected to almost all of their processes on every contact. None of these processes they follow were anything I had ever agreed to follow.
3. The staff I dealt with in IL was rude, unreasonable and provided inaccurate information.
4. The refund of my money was not,  by any consideration, done in a"timely" manner. I had to be very aggressive to get them to release my money to me. Had I not done so, they would still be holding on to the funds while I was left spinning my wheels trying to meet their unreasonable demands. 
I am not satisfied with the performance of this business in refunding my money to me!
Regards,
[redacted]

Dear Ms. [redacted]:
I am in receipt of your rebuttal filed through through the Revdex.com regarding your payment amount and credit report.
In your complaint, you expressed concern over payment information displayed on our website. As such, I have reviewed the information listed on our website, and it accurately reflects your current payment due date of October 1, 2016 and your correct payment amount of $1,173.91. Please be assured that your account history is also correctly reflected on our website.
In regard to your payments, your complaint states that you have made 10 payments in the amount of $1,040.01 in the year 2016, as well as a principal curtailment of $1,000.00. While this is a true statement and we acknowledge receipt of those payments, they were short of your full payment amount and multiple notices were sent to inform you of this.
Per the escrow analysis completed on May 18, 2015, your payment amount changes from $1,040.01 to $1,060.36, effective with your July 2015 payment. However, you continued to remit payments in the amount of $1,040.01. Your payment changed again after your January 20, 2016 analysis, which was prompted by your negative escrow balance resulting from disbursements made for lender placed insurance and taxes, as was described in my previous letter, dated August 23, 2016. Your payment amount after the analysis became 41,918.66, effective with your March 2016 payment; however, you still continued to remit short payments of $1,040.01. After receiving evidence of insurance from you and reimbursing your escrow account for the lender placed premium, your annual escrow analysis took place, which lowered your payment to $1,173.91, effective with your July 2016 payment. This is your current payment amount.
Additionally, your complaint mentioned a payment amount of $250.00 made on August 22, 2016 that is not reflected on our website. This payment was received on August 24, 2016 and was initially applied to suspense. It was then combined with the $1,040.01 that was already in suspense at that time and those funds were applied as your August 2016 payment in the amount of $1,173.91, a late fee in the amount of $30.52, and the remaining funds of 485.58 were applied directly to your principal balance. This application is reflected on our website and I am enclosing a payment history to illustrate this transaction. please note that the collection calls referenced in your letter, made on august 18, 2016 and august 24, 2016, were made prior to the application of these funds as your August 2016 payment.
As we are legally obligated to provide true and accurate payment information to the credit bureaus and your continually remitted short payments in the amounts of $1,040.01 despite receiving multiple notices advising you of the information I have detailed for you above, we will not correct the negative information reported to the credit bureaus at this time. If you can provide documentation proving that full payments were received in a timely manner for the dates in question, we will be more than happy to further research the matter. Documentation substantiating your dispute can be sent to the following address or fax number:
Attn: Research Department
[redacted]
Fax: [redacted]
I apologize for any inconvenience this may cause.
This documentation we relied upon in reaching the conclusions outlined above is enclosed for your reference. 
While we believe that this response full addresses the concerns outlined in your correspondence, should you have any further questions, please contact our Customer Service Department at [redacted].
Sincerely
[redacted]
Research Department

Review: I locked in my interest rate for a home mortgage refinance through June 5, 2013. I selected my title company which was contacted by the lender on May 16, 2013. I followed-up with the lender to inquire about when the title report would be ready. The lender informed me that the title company would produce the report by May 24. In the morning of May 24, the title company provided the lender with the title report. In the evening of My 24, the lender informed me that they could not fund the loan by the expiration date of the locked interest rate and that we would need to receive an extension. On May 30, I was contacted by the loan officer and I was told to relock the interest rate with the current rate, which is higher than the original one. I called the manager and was told that the delay was caused by the title company that I had selected therefore, it was my fault and the loan had to be re-priced at the current interest rate. I explained that it was not my fault nor it was the fault of the title company because the title company provided the title report when they said they would and the lender did not tell me that there would be a delay in closing until after they received the title report. The file has been with the underwriter since May 24 and my lock expires on June 5.Desired Settlement: I want the lender to honor the lock.

Business

Response:

Review: I m a senior citizen, that speaks very little english, I had my daughtr in law to help me re-finance my house. Since I had a very high interest. We called aim loan morgage, they ofer me a very good interest percent. I acceptd, the process was very complicated, but I summited all paper work need it. I paid $395 for appraisal & anothr fee from the start. I was told by thm I need it to file taxes even if I was retired. I did them, they told me the had to wait so they could be verifiable with the IRS. By the time that was clear, they said interest had gone up. They did refund $95 form that 1st payment since we were not going to contiue with the process. But then they made a 2nd offer, that was stil very good. I accepted, terms & conditons were signed. 1 week later they said they did not write the paper work correctly due to the change in interest. I was under sometimes mistakes can be made. I accepted to continue with no further mistakes. I asked if I need it to pay them back the $95, they told they would not have to do another appraisel. It was not necesary ot pay that money, but we need it to re-signed the terms & condtions of the loan. I told them please dont make another mistake, my wife doesnt know how to read & write is hard for her to signed all this paperwork again for another mistake. The loan closed, I even received a refund of $686, my previous lender is already paid. I getting ready to make my 1st payment. 2 weeks after the closing, now they call me that they made another mistake in the wrirting of the terms & conditons. that I need to pay them again the $395. I spoke to one of their representative and told them that this is not my mistake I was trusting them with another chance that they would not make anothr mistake in the paper work. While reveiwng paymts they took a second payment out of the bank of $395Desired Settlement: Since they gave me all the conditions in writting and that is their second mistake, I need them to take responsability for their mistake by not makng me pay the full amount. I'm willing to pay the $95 that was return to my daughter in law in a credit card. Altough I did ask if I need it to pay it back, I' willing to pay that amount . I'm not willing to pay those $395 since they were charge charge twice to the bank 1st pmt [redacted] secons [redacted] the second payment was with out our authazion I'm requesting that money back thank

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Hi,

Thank you for responding, I spoke a couple times to one of their

representatives, then I e-mail a formal complaint to their dispute

deparment. It seems like it was been resolved. I told them to send me

in writting a bill for what they were saying we owed them. Have not

received a bill or call anymore. Thank you. If I need any further

assistance I would let you know. Thank you once again.

Regards,

Review: Property Taxes not paid from impound account.Faxed penalty notice 21 days ago... and received no follow-up from AimLoan despite fax and 3 phone calls. My taxes are still not paid. The last agent that I spoke with, stated that I have not received a penalty (untrue - taxes were due in April - it is now June 24th) and that no work order was processed after all my prior contacts, so "he would do that now". Expect a 10 day response (again). I have already incurred a $245.49 penalty and I will receive an additional 1.5% penalty plus a $33 redemption fee if the property taxes and current penalties are not received by July 1st. When I asked to speak with a supervisor... I was put on hold and then disconnected. Untrained representatives and unexceptable customer service.Desired Settlement: I am not sure what Revdex.com can offer. Just thought the complaint was worth noting to benefit others. What I would like is for AimLoan to make the payment and to receive a confirmation that it was paid, prior to the July 1st deadline.

Business

Response:

[redacted]

Review: Underwriter would not accept my son’s bank statements as proof that he was making payments on his vehicle which we co-signed for him. This resulted in a higher DTI. Without notifying me, [redacted] declined my loan and it took almost two weeks to find that out. She lied about sending me an email about the declination. When I asked her to prove it and resend it she could not provide it. When I received her last email I continued to call her until she answered the phone. I would not leave any further messages. I asked her why I was not given the opportunity to lower my DTI before declining the file and she blamed it on [redacted], the processor. According to her it was his responsibility to counsel and communicate alternatives with the client. He did not.

I spoke to [redacted] after speaking with her and told him I decided to pay down debt myself. He never asked if I could. By the time he offered to reopen my file it was too late, rates had moved against me. He costs me an appraisal fee which by the way, [redacted] said was unnecessary when I contacted them. They had a valuation in their system of $176k on their files. This was a Harp loan. Although less than the Aim appraisal but by only 1k or so. So not only was I forced to pay for an unnecessary appraisal but the delays due to lack of communication and poor service cost me a higher rate. All I am asking for is the return of my cost for the appraisal.Desired Settlement: Refund of Appraisal Fee. They should also offer to reimburse me for the higher rate cost. That would be the proper thing to do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Check received complaint resolved.

Regards,

Business

Response:

Good Afternoon,

On September 27th, a check for the appraisal fee ($395) was mailed directly to your attention. See attached. Please confirm receipt of the check. If you have any questions, please let me know.

Best Regards,

VP, Compliance & Quality Assurance

I have read other reviewed here in Revdex.com but I have to share my experience.

We worked with Aimloans for over 40 days, but closed an amazing rate way below the market average.

They were very helpful, but their staff is smaller than the average big bank.

If you work with them, you will get amazing results.

Review: Went to the AimLoan.com website to look at mortgage rates. Saw favorable rates on their homepage and began a mortgage loan application that included my SSN. During the process, it asked me what rate I was interested in. It showed higher rates than on the homepage. It was a Bait and Switch. None of the rates on the initial page were available so I backed out of the application deleting my SSN along the way thus never submitting the application whatsoever. Today I had a hard mortgage services credit check show up on my credit report even though I have had no other mortgage inquiries whatsoever. This check has affected my credit thus making it harder for me to get favorable rates from a reputable company.Desired Settlement: I request they contact Equifax and have the credit check rescinded and removed from my credit file. I also request they remove any and all record of my SSN as well as my wives immediately and permanently. Thanks.

Business

Response:

January 15, 2015[redacted]. [redacted]RE: Revdex.com Complaint #[redacted]Dear Mr. [redacted]:This letter is in regards to a recent complaint you filed with the Revdex.com. Ihave had a chance to review your complaint and have determined that the websiteproperly priced out your loan based on the credit report inquiry which you authorizedonline.In reviewing the information you had provided on your loan application, your initial ratesearch indicared your middle credit score to be 740. During the loan application process,a question is asked if your credit can be pulled, which you authorized. Your credit reportwas then pulled and your middle credit score was then 651. Upon receipt of the updatedcredit score, our website then offered various rates and closing cost options based on theactual credit score of 651.Per your request the information you completed on the online loan application will nolonger be accessible. The credit inquiry will remain though as this inquiry wasauthorized by you during the loan application process.Please feel free to contact me at (619) 814-8210 or via email, [redacted]@aimloan.com shouldyou have any questions pertaining to this complaint.Sincerely,[redacted]VP of Loan Production

Review: We recently moved to [redacted] Ms. [redacted] is a small town and we wanted to purchase a home there. I went to Lending Tree to find a provider for our home loan. One of the companies that was suggested was American Internet Mortgage(AIM Loan) of San Diego, Ca. I called AIM Loan on the 17th of September 2014 and I told them that I had a signed contract to purchase the new home and wanted to know if we could close on the home loan by October 31st 2014. They said that would be no problem.

The problem is that AIM is NOT going to be ready to close the loan today, October 31, 2014 - because long periods of time go by between the request for paperwork which I provide everytime that day or the very next day. Then a week will go by and they will request more documentation. At each request I have sent the paperwork that AIM has required. For the very first time they have sent an email requesting more documentation and this is the very last day that I have to close this loan.

In addition their request for documentation is way above and beyond normal practices such as the home loan we requested from Quicken Loans or from our previous purchase of a home in Maize Ks.

Also they are demanding that repairs be made on the home before we have signed the contract.

AIM loan had promised me that we would be able to close this home loan processing before October 31st, 2014 and now I cannot possibly have it done by that date. My contract with the home owner will expire today. and I have paid money to get this loan processed but now that money has been wasted because AIM did not get their paperwork done on the scheduled time that they agreed to and set.Desired Settlement: I would expect that AIM should pay me back for all costs that they have caused me to incur.

Those costs would be for all money that I have paid or that they have charged me for the loan processing.

Costs that I will loose as a result of having locked in a loan rate at 3.25% with them but will now have to renegotiate with a new loan provider and it will be higher.

If the home owner will not allow us to extend the contract for purchase of the home then the cost of their attorneys fees for that contract.

Business

Response:

November 21, 2014

[redacted]. [redacted]

RE: Revdex.com Complaint #[redacted]

Dear Mr. [redacted]:

This letter is to confirm receipt of your complaint that you sent to the RevDex.com. I have had a chance to look into your loan and see that we have run into several

obstacles in trying to close your transaction.

Specifically, there have been many delays surrounding the receipt of your supporting

documentation. In reviewing the sequence of events that took place, there were several

instances were documents had been requested from you but not received. Most items that

were received were sent in "piece mail."

Additional delays that have occurred surround the receipt of the appraisal (this could not

be ordered without receipt of your signed documents), the receipt of the title report (the

name of the company and their contact information you and the seller were using wasn't

even disclosed to us until November 3rd) and repairs that are needed on the home in order

to satisfy VA Loan requirements.

In addition to these delays, you recently requested that a new title company be used from

the one that you and the seller had chosen. This will further delay the closing as the title

insurance company will need to provide us with their title insurance report.

At this point we are just now ready to submit your loan to underwriting for review and

approval. We will do our very best to expedite the underwriting process but given the

amount of delays that occurred in receiving the various items needed to process the

transaction. Contrary to your complaint, the delays incurred were not a reflection of our

company.

If at this point you rather not move forward with the transaction with AimLoan.com then

we can authorize a reimbursement of your appraisal fee. We will continue to move

forward with the processing of your transaction but request that you cooperate and

provide us with any items requested in a timely manner.

Sincerely,

VP of Loan Production

Review: It has been 6 weeks since I began this re-fi process with Aimloan. They are changing the original agreed upon terms of the loan. They presently have my home loan as my primary residence. From the first conversations and emails, it was made clear that this is my primary residence, the only home I own or have ever owned. My job is out of state and I return home every few months. At the first conversation with the processor, I was told it could possibly be considered a second home but the rate lock and the cash out would be the same as if a primary residence. Then a couple of weeks ago after the appraisal, I was told the underwriters are calling it a second home and no cash out is available. That was unacceptable since I have emails proving there was a clear understanding this was for a cash out. They pretended to reconsider it and asked for more and more information from me which I provided immediately upon requests. This morning I received a call that now the underwriters have determined it to be investment property with less advantageous terms. They say that after reviewing the appraisal pictures, it appears to be lived in. Of course it looks lived in because it is. I live in it during my frequent trips home. All the utilities stay on. they are in my name, and paid from my bank account. It is ready for me to walk in and live there at any time. All the utilities are in my name and autopaid from my bank account. There is simply nothing to support their claim of investment property. After paying for the appraisal and spending almost 2 months on this process, their offer has gone from primary home loan, to secondary home loan, to investment property. It appears they want me to give up and walk away. After spending hundreds of dollars on an appraisal and wasting almost 2 months on this process during a time when interest rates have jumped way beyond my locked rate, they are making this loan too unattractive to accept.Desired Settlement: I would like for the original terms of this offer to be met. The locked-in rate, the cash out should remain the same and get this loan completed as per the original conversations.

Business

Response:

[redacted]

Re: Revdex.com Complaint ID [redacted]

Dear Ms. [redacted]:

This letter will confirm our actions regarding the above referenced complaint made to the Revdex.com (“Revdex.com”). Thank you for the opportunity to respond to this complaint.

This loan was initially submitted as a primary investment, however as you mention, you were notified that this may transition to a second home. Underwriting made the request to counter the property to a second home on May 31, prior to AimLoan’s receipt of the appraisal report. An Underwriter’s review of the appraisal revealed that other residents may be occupying the “second home”. All bedrooms appeared to be occupied and children toys were seem in photos; this is contradictory to your previous statement that you are the only person to occupy the premise Underwriting requested a letter of explanation. Because no letter of explanation was provided, Underwriting countered the property to an investment property.

AimLoan was able to proceed with a cash out loan; however, unless a satisfactory explanation is provided we can only continue with the loan transaction as an investment property. If you have any further questions regarding this transaction, please feel free to contact me directly at [redacted].

Sincerely,

VP, Compliance and Quality Assurance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

This response form AIM is not entirely accurate. The current status is that I am awaiting a firm date from them for closing a loan which was offered to me in lieu of a first or second residence. Their statement that they denied it as a residence because I did not give them an explanation for the "lived in" look is untrue. As stated by me earlier, it looks lived in because it is lived in. I return home often and keep grandchildren while I am there so it always looks lived in. I told them this by phone when they called but in that phone conversation she said the underwriters would not consider it any other way and she did not seem to want my explanation. It was just a statement of fact that this was the only offer on the table, the first and second residence was off the table, period. On July 5 they offered to do the loan with a cash out as an investment property with a higher rate, but an acceptable rate, although the "new lock in" is only good for 15 days. Once again those days are running out soon and I have not gotten a closing date for the loan. Each time they let the time expire, the rate goes up and they add points to my closing costs. I locked in a good rate back in early May. The rates took a tremendous hike after that and I believe all these delays have been an effort to prevent the loan from being accomplished at that rate when today's rates are much higher. I agreed on July 5th to accept their offer of cash out on this at a higher rate but still acceptable to just get this finished. It is still in limbo until a closing date is set and closed.

AimLoan was a great company to work with on our home refinance. The process was made easy by their competent and responsive agents. I would highly recommend.

Review: The loan servicing department, specifically the insurance department of AIMLOAN.com forwarded a payment to my old insurance carrier (renaissance insurance) from my escrow account instead of my new insurance carrier. Around mid-may I specifically requested that the payment not be made to my old insurance and they confirmed that it would not be made, and that no payment had been made as of yet. Then on May 27th the proceeded to make the payment to the old insurance carrier anyways. When I called on May 28th or 29th they admitted to their mistake and said that they would stop the check payment made to the old carrier and overnight a check to my new agent at [redacted]. Today, on June 1st I was told that no stop payment was in fact made and no payment has been sent to my new agent. All of this has transpired over the course of 3 weeks of me and my new insurance agent at [redacted] speaking to AIMLOAN on the phone, faxing them the request, emailing them the request. We have provided everything they asked for, and still every time I call them they assure me that they will send the payment over to my new insurance agent but that never happens. Now it is June 1st and my old insurance expires on June 6th so it looks like there may be an insurance gap. This is unacceptable. I have never received any communication from AIMLOAN this whole time over the past 3-4 weeks, I have always had to call them to then find out the bad news that there has been no progress.Desired Settlement: I want them to cancel the payment made to my old insurance carrier and forward the correct payment to my new insurance agent at [redacted] so that I do not have an insurance gap. AIMLOAN has all the information they need from me, I just need them to get their act together and deliver what they have promised to me so many times over the past 3-4 weeks.

Business

Response:

Please see the attached.June 4, 2015[redacted]RE: Loan Number: [redacted]Dear [redacted] and [redacted]I am in receipt of your complaint filed through the Revdex.com datedJune 1, 2015, regarding the handling of your change in insurance carriers.Let me begin by extending our most sincere apologies for any concern andinconvenience that this matter may have caused.On June 2, 201.5, we placed a stop payment on check number [redacted] in the amount of$2,360.0 that was disbursed to Renaissance Alliance dated May 27, 2015, as thispolicy has peen cancelled by you. Tile funds were deposited back into your escrowaccount.Additionally, on June 2, 2015, we disbursed $2,454.10 to [redacted], per yourrequest, and check number [redacted] was delivered overnight to ensure this policy didnot cancel.Your account has been updated to reflect policy number [redacted] with [redacted] Insurancefor future disbursements.While our Customer Service Department and our Escrow Department effectivelycollaborate on our borrowers' insurance requests, we are sorry to hear that thiswas not the case in your change of carriers. We have reviewed the situation withthe appropriate members of management and the vain work diligently to ensure thatthis does not occur again in the future .If you have any questions, please call me at [redacted] .Sincerely [redacted]Research Department

Review: I was behind on my loan and Aimloan sent me a letter, after I made a payment on [redacted] online bill pay which was delivered 3/17/15. I owed 2 additional payments of $1074.75. I called Aimloan 3/18 and was informed they did not receive my payment on 3/17. I called [redacted] and had to do a conference call with Aimloan where [redacted] confirmed they had paid via electronic payment, not paper check, and that the money was delivered 3/17. Aimloan then requested that [redacted] send proof of delivery. [redacted] faxed to Aimloan proof of delivery 3/19. On 3/20 I paid an additional $2300 to Aimloan. I have made numerous follow up phone calls to Aimloan to see if they located the payment. I have been told on each and every phone call they did not have the money and that if they received it notes would be on the account. Tonight, at the end of the day 7 days after the payment was delivered to them I called again to follow up and was told they were just beginning to process the payment being returned to my bank account. The money was drafted from my account on 3/17 and they have been sitting on it for 7 full days and the money still has not been returned to me, thus they have been collecting interest on the funds. Their reasoning for returning the payment is that on the 17th when they received the money it did not bring my account current. I am not behind on payments at this time (next payment due 4/1 and late by 4/16) but they are still returning the funds, and by the time I have the money returned to my account they will have had it for at least 8 days.

Product_Or_Service: Mortage

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

How long do they have to refund a payment they are rejecting? I believe amortgage company should develop better business practices and I am sure that I am not the first person they did this to. Also, when I applied for the loan the Good Faith Estimate was in no way, shape or form close to the actual closing costs, and Aimloan required additional fees and points as closing approached as reported by other borrowers in Internet posts. It's as if

Business

Response:

Please see the attached.April 2, 2015[redacted]

[redacted]Re: Loan Number: [redacted]Revdex.com Case No: [redacted]Dear [redacted]:This letter will confirm our response to your complaint filed with the Revdex.com.We received your January mortgage. payment in the amount of $1, 00.00 on March 17, 2015.Confirmation of remittance of payment was received from your bank on March 19, 2015, however,the payment received was insufficient to reinstate the loan pursuant to the Notice of Accelerationpreviously sent to you on March 11, 2015, and was thus rejected and refunded back to your bill payservicer on March 24, 2015. Please be advised that it may take up to 30 business days to identify therejected payment, return the funds to your bill payment service and, finally, for the bill paymentservice to credit your bank account. We are not responsible for your banking institution's postingtimeframes.Please be advised that your March 20, 2015 payment of $2,219.73 was received and applied to themonths of January and February, respectively. Your mortgage payments for the months of Marchand April are currently due. if you would like to obtain updated amounts, submit a payment, or ifyou have any questions, please contact:AimLoan.com [redacted]

[redacted]

[redacted]We will make every effort to provide you with the outstanding service you expect and deserve asour valued customer. If you have any questions regarding this specific inquiry, please call medirectly at [redacted],Sincerely,[redacted]Research Department

Review: On on around June 2 ,2015 I applied for a mortgage with the company.On the application I requested that in prior to ordering the appraisal , the company should qualify and approve me (the borrower) including checking my credit,assets,income and liabilities since I am an investor owning multiple properties and therefore my file is usually a more complex file to review and approve.The loan officer I corresponded with ([redacted]) agreed to that and advised me that due to my request, it might take longer for the file to be approved and therefore I should lock it for a longer period of time ,fact to which I agreed and locked it for 45 days (instead of 30).After I provided the company the requested documentation, they did order the appraisal (which has a cost of $495) and a condo survey (another $55 for which I paid for) and I was under the assumption that my personal information was reviewed and approved at that point.

After approx 3 additional weeks,they notified me that since I had an additional pending application with another mortgage company,they will not be able to approve the loan unless I cancel my other application which I wasn't ready to do.

I wish to mention that they knew of additional credit inquiries I had on my credit report from the beginning and I was asked to provide justification about them which I did.The issue of additional applications never came up until 3 days before they notified me that they won't be able to approve the loan and the appraisal and condo questionnaire were completed and paid for already.Desired Settlement: Refund of appraisal and condo questionnaire fees.

Consumer

Response:

Greetings

After submitting a purchase agreement on a new home I called a few loan companies. I settled on Aimloan.com since their rates were slightly better than the other three companies I had contacted. I specifically asked if they could close the loan in the time required (August 28, 2015) since it was August 1 when we signed the agreement. The loan officer I talked to said that it "wouldn't be a problem after I gave the loan officer some financial information over the phone. Throughout the process I was asked to submit a lot information which I did typically within 24 hours. As the loan process progressed I typically had to initiate contact as to the status and if there was anything else they needed. My contact at the company would come back with "conditions" the underwriting required. I would send additional information and sometimes the same information to prove funds for the down payment. They continued to put different "conditions" after I would meet all their requests. I received three different sets of conditions to meet 48 hours prior to the closing date. the last conditions were communicated to me at 8:30 PM the night before the closing. My closing was scheduled for 2:30 PM the next day and Aimloan.com operates on Pacific time. I still have not seen a closing document and it is 14 hours until the closing and they won't be in their office until 3 1/2 hours prior to the closing. This company repeatedly comes up with new conditions to meet. Our credit ratings are 760-780 and have NEVER had any financial issues or marks on our credit history. I still do not know if we are going to close tomorrow even though I just met their new conditions. I would NEVER recommend using this company. Even if their rates were lower it is NOT worth it. I can hardly wait to see how they service the mortgage...I actually am hoping they sell it.

The loan consultant I got was extremely fast to reply and very good at answering questions. Excellent speed and service. Very good attitude!

What can I say? They have some of the best rates around. Be prepared to work for it, though. They ask for a lot of documentation, more than other lenders (though everyone asks for a lot these days). Don't plan any trips for at least 60 days from the time you initiate the underwriting process. You will likely find yourself spending most of your free time trying to gather information to satisfy the underwriters.

But that's okay. They offer great rates BECAUSE their underwriters are extra careful. A grueling 30 day underwriting period is more than worth it if it means getting a rate that's 25-50 basis points lower on a loan you will likely be paying over the next 10-15 years.

Even though their underwriters are super picky, their loan processors are extremely helpful and responsive, and they make the underwriting process less painful than it could be (though it is still painful). They even extended my rate lock at no charge because the underwriters demanded a few things that were not easy to get. I closed a week late, but I got the rate at the promised underwriting fee, and in the long run, that's all that matters.

Review: To whom it may concern,

I had an insurance claim that was for a substantial amount of money so the insurance company had to issue checks into my name and the mortgage company's name. The mortgage company (Aimloan) disbursed part the money after 50% of the work was completed. The rest of the money was due at 100% completion. The first check they issued was made out to me and my contractor which was incredibly difficult to deposit. I called Aimloan and asked what I needed to do to get my contractor's name off the final check. They told me he needed to sign a lien waiver and write a letter that he was paid in full and he didn't want his name to be on the final check.

After submitting all the paperwork that we had notarized to Aimloan I started waiting for the check. It took 2 weeks to receive it and it was made out to me AND THE CONTRACTOR. I called them and they admitted that they'd made a mistake and said they would expedite the reissue of a new check. It has been THREE weeks and every time I call they lie and say the check will be reissued "in the next 48 hours". I am over eight thousand dollars out of pocket, all the work is completed, the contractor has been paid, and I cannot get my money from them!!!! Now every time I ask to talk to a supervisor they started transferring me to a voice mail so I can't even talk to anybody. None of the reps know when the check will be reissued!Desired Settlement: I would like to receive MY money that Aimloan is holding.

Business

Response:

Please see the attached.Dear Mr. and Ms. [redacted];I am in receipt of your complaint filed with the Revdex.com (Revdex.com) regarding the reissue of your insurance claim check. Your request has been researched and I trust you will find the answers you are looking for below.It is important to note that the investor of your mortgage loan is The Federal National Mortgage Association (FNMA) . FNMA created a set of guidelines for loss draft claims that mortgage companies and their servicers and sub-servicers must follow when handling insurance claims. These guidelines have become the industry standard and Aim Loan. Com follows them closely. Per these guidelines, if your total claim is over $20,000. 0-0, it must be monitored. This means your claim funds are kept in an account called a restricted escrow account and disbursed to you in thirds based on the results of periodic inspections, making sure the repairs are done properly. These disbursement checks must also be made out to you, the mortgage company, and your contractor in order to ensure the proper use of the funds.Due to the struggle you faced in depositing your previous disbursement check, our Customer Service Representative wanted to assist in any way possible when you called on December 2, 2015. In advising you to send in a written request from the contractor stating he did not want to be a payee, the representative should have also advised you to include proof that the contractor had been paid in full such as receipts or invoices. Aimloan. com understands that the contractor included in his statement that he was paid in full, but because removing him from your disbursement checks is going against government agency guidelines, we need as much backup as possible - We reissued your check without this additional backup since you were not originally advised to send it in and the written request was notarized with the contractor’s statement.The turnaround time for a check to be reissued by our Loss Draft Department is seven to ten business days. Our Customer Service Department, while attempting to expedite your request, advised you of faster turnaround times. Your check was mailed out on January 12, 2016 via UPS second day air shipping. This was the tenth business day. We apologize for the discrepancy in information provided to you. This has been addressed by our Customer Service Department.All phone calls regarding this issue have been reviewed in order to assess the quality of customer service provided as well as the accuracy of information. We do understand the frustration you must feel in requesting a supervisor multiple times but only receiving a voicemail. It is our procedure to connect a customer to the supervisor's voicemail if that customer has been on hold for five minutes or longer. Our goal is keep you waiting on the phone as little as possible, even if it means we have to call you back.Please accept our sincere apologies for the time and frustration spent on your insurance claim. Aimloan . com has addressed your concerns internally and is monitoring its processes closely in order to prevent such occurrences in the future. Should you have any further questions or concerns, please contact me directly at 1–[redacted]Sincerely,[redacted] Research Department