AimLoan.com

Went into my refinance with AimLoan not knowing what to expect, but since they were local to me, I felt like I had some bit of recourse (real or perceived). The locality was of no consequence as I had a fantastic experience with AimLoan and never saw them in person. The process moves very quickly and I took it upon myself to respond as quickly as possible to all documentation requests. The process went fast and we closed in a few weeks. Would have closed sooner, but my employer was very slow to respond for employment verification (almost a week). They also took the time to alter one of their forms my HOA had to fill out to reduce the cost to me charged by the HOA. Outstanding!

Please see the attached.June 4, 2015[redacted]RE: Loan Number: [redacted]Dear [redacted] and [redacted]I  am in receipt of your complaint filed through the Revdex.com datedJune 1, 2015, regarding the handling of your change in insurance...

carriers.Let me begin by extending our most sincere apologies for any concern andinconvenience that this matter may have caused.On June 2, 201.5, we placed a stop payment on check number [redacted] in the amount of$2,360.0 that was disbursed to Renaissance Alliance dated May 27, 2015, as thispolicy has peen cancelled by you. Tile funds were deposited back into your escrowaccount.Additionally, on June 2, 2015, we disbursed $2,454.10 to [redacted], per yourrequest, and check number [redacted] was delivered overnight to ensure this policy didnot cancel.Your account has been updated to reflect policy number [redacted] with [redacted] Insurancefor future disbursements.While our Customer Service Department and our Escrow Department effectivelycollaborate on our borrowers' insurance requests, we are sorry to hear that thiswas not the case in your change of carriers. We have reviewed the situation withthe appropriate members of management and the vain work diligently to ensure thatthis does not occur again in the future .If you have any questions, please call me at ** [redacted] [redacted] .Sincerely [redacted]Research Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have now, after three weeks of total frustration, received the remainder of my money. There are glaring omissions in the response from the business:1. The demands made upon me to meet their self-determined procedures were completely unreasonable. To meet those demands would have taken many, many hours of work on my part and time away from paid work for all the contractors involved in the repairs to my house.2. While the company did tell me their processes I objected to almost all of their processes on every contact. None of these processes they follow were anything I had ever agreed to follow.3. The staff I dealt with in IL was rude, unreasonable and provided inaccurate information.4. The refund of my money was not,  by any consideration, done in a"timely" manner. I had to be very aggressive to get them to release my money to me. Had I not done so, they would still be holding on to the funds while I was left spinning my wheels trying to meet their unreasonable demands. I am not satisfied with the performance of this business in refunding my money to me!
Regards,
[redacted]

Please see the attached.April 2, 2015[redacted]
[redacted]Re: Loan Number: [redacted]Revdex.com Case No: [redacted]Dear [redacted]:This letter will confirm our response to your complaint filed with the Revdex.com.We received your January mortgage. payment in the...

amount of $1, 00.00 on March 17, 2015.Confirmation of remittance of payment was received from your bank on March 19, 2015, however,the payment received was insufficient to reinstate the loan pursuant to the Notice of Accelerationpreviously sent to you on March 11, 2015, and was thus rejected and refunded back to your bill payservicer on March 24, 2015. Please be advised that it may take up to 30 business days to identify therejected payment, return the funds to your bill payment service and, finally, for the bill paymentservice to credit your bank account. We are not responsible for your banking institution's postingtimeframes.Please be advised that your March 20, 2015 payment of $2,219.73 was received and applied to themonths of January and February, respectively. Your mortgage payments for the months of Marchand April are currently due. if you would like to obtain updated amounts, submit a payment, or ifyou have any questions, please contact:AimLoan.com   [redacted]
   [redacted]
   [redacted]We will make every effort to provide you with the outstanding service you expect and deserve asour valued customer. If you have any questions regarding this specific inquiry, please call medirectly at [redacted],Sincerely,[redacted]Research Department

January 15, 2015[redacted]RE: Revdex.com Complaint #[redacted]Dear Mr. [redacted]:This letter is in regards to a recent complaint you filed with the Revdex.com. Ihave had a chance to review your complaint and have determined that the websiteproperly...

priced out your loan based on the credit report inquiry which you authorizedonline.In reviewing the information you had provided on your loan application, your initial ratesearch indicared your middle credit score to be 740. During the loan application process,a question is asked if your credit can be pulled, which you authorized. Your credit reportwas then pulled and your middle credit score was then 651. Upon receipt of the updatedcredit score, our website then offered various rates and closing cost options based on theactual credit score of 651.Per your request the information you completed on the online loan application will nolonger be accessible. The credit inquiry will remain though as this inquiry wasauthorized by you during the loan application process.Please feel free to contact me at (619) 814-8210 or via email, [redacted]@aimloan.com shouldyou have any questions pertaining to this complaint.Sincerely,[redacted]VP of Loan Production

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't buy the argument that it is no fault of Aimloan. Never before the rejection of the loan I was informed of the occupancy rule. Aimloan could have at least gone through these rules with me BEFORE the due diligence period or at the very least before asking me to repair the deck. Rejecting a loan after asking the customer to spend money to fix the home, is unethical business practice. I tried to resolve this with the seller, but could not get the seller to legally pay for these expenses, as deck repair was not in the original binding contract. I could not back out of the contact as the due diligence period was over. It is ironic that Aimloan claims that it has gone the extra mile to help me, because the company never returned my phone calls and emails until I filed a complaint with Revdex.com. I don't think that is going even an extra step. I considered the complaint unresolved. Thank you Revdex.com for your assistance. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To [redacted] at AimLoan.  I have not receive the refund as per your letter.   I was not going to counter your letter since you mentioned I will receive a refund.  It's been almost a week, I have not receive my refund.
 
Since I am uncertain of the status of my refund, I want to make sure I keep this case open.  In addition, I would like to share with you one of the points you brought up in your letter.  You mentioned I submitted my application with the wrong info; I marked my property as a 1-4 unit versus a condo.  When filling out the application, I did check the 1-4 unit property; the unit is one of the unit of a 1-4 unit.  Thus, I checked the box.  I realized I made a mistake when I spoke with the appraiser.  Because of my mistake, I paid an extra $100 for my appraisal.  I paid hefty for checking the wrong box. thus, I didn't think it was necessary to bring up that fact.  When said and done, the appraiser told me he just had to make sure he check the right box and submit the appraisal.  I didn't argue the point about the $100 at the time because I figured, if the loan will work out, I don't want to sound like I am nickle-and-diming your company.  In case you want to know, I paid for my mistake.  
 
At the point, I am waiting for the my 2nd appraisal fee to be refunded back on my account.  
 
Thank you,
[redacted]

I am not easily impressed and this was easily one of the best transactional experiences I have had in recent memory. To start with - great rate, reasonable fees, and a straightforward presentation of both. The most impressive part of my experience though was the timeliness, accuracy, organization, responsiveness, and expertise AIM exhibited from beginning to end with my refi. At every turn they did exactly what they said they would when they said they would, which to me is priceless. And my interactions with them were very pleasant on top it. When they followed up after closing and asked about improvement opportunities I honestly couldn't think of one. I heartily and without qualification recommend AIM to anyone looking for a hassle free mortgage experience!

November 21, 2014
[redacted]
RE: Revdex.com Complaint #[redacted]
Dear Mr. [redacted]:
This letter is to confirm receipt of your complaint that you sent to the RevDex.com. I have had a chance to look into your...

loan and see that we have run into several
obstacles in trying to close your transaction.
Specifically, there have been many delays surrounding the receipt of your supporting
documentation. In reviewing the sequence of events that took place, there were several
instances were documents had been requested from you but not received. Most items that
were received were sent in "piece mail."
Additional delays that have occurred surround the receipt of the appraisal (this could not
be ordered without receipt of your signed documents), the receipt of the title report (the
name of the company and their contact information you and the seller were using wasn't
even disclosed to us until November 3rd) and repairs that are needed on the home in order
to satisfy VA Loan requirements.
In addition to these delays, you recently requested that a new title company be used from
the one that you and the seller had chosen. This will further delay the closing as the title
insurance company will need to provide us with their title insurance report.
At this point we are just now ready to submit your loan to underwriting for review and
approval. We will do our very best to expedite the underwriting process but given the
amount of delays that occurred in receiving the various items needed to process the
transaction. Contrary to your complaint, the delays incurred were not a reflection of our
company.
If at this point you rather not move forward with the transaction with AimLoan.com then
we can authorize a reimbursement of your appraisal fee. We will continue to move
forward with the processing of your transaction but request that you cooperate and
provide us with any items requested in a timely manner.
Sincerely,
 
[redacted]
VP of Loan Production

My wife and I just completed a cash-out refinance with AIM Loan and had a good experience. We locked in a very good rate for 30 days. The rate AIM Loan quoted was a good quarter point lower than any competitor, based on the same points, closing costs, etc.
The loan took about 40 days to close due to factors more within AIM Loan's control than ours, but AIM Loan agreed to extend the rate lock and we closed on the same terms we applied for, despite the fact that rates went up significantly during the lock period. Our loan processor, Rick, was very professional and extremely responsive all the way. So I'd have no hesitation in refinancing again with them if rates ever drop to the point that it makes sense.

Dear Ms. [redacted]:I am in receipt of your complaint filed through the Revdex.com dated August 10, 2016, regarding collections activity on your account.Please be advised that you have been receiving collection calls, late fees, and negative credit reporting because you have been making...

short payments. On May 19, 2014, your escrow account was analyzed. Due to an increase in your tax and insurance amounts, your monthly payment amount increased to $1,040.01 effective July 2014. Our records indicate that you correctly made this payment until your next analysis. Another analysis was completed on May 18, 2015, which again yielded a payment increase to $1,06.36, effective July, 2015. After this analysis, only one payment amount of $1,060.36 was received. All other payments made were still in the old payment amount of $1,040.01. Although we applied these payments, we sent multiple letters to you to advise that you were remitting payments for less than the amount due and that your escrow account was being shorted to apply the funds. As such, we also recommended in these letters that you should send the remaining amount of $20.35 to replenish your account.Additionally, in September 2015, we received a Notice of Non-Renewal from your insurance company stating that your policy, number DF [redacted], would not be renewed on November 5, 2015. Per the documents signed at closing, it is your responsibility to maintain continuous hazard insurance coverage throughout the life of your loan. As we did not receive evidence of a new policy before the expiration of your previous policy, we began sending you notices that expressed our intent to force place coverage if you did not provide us with proper evidence of insurance. two of these notices were sent, dated November 6, 2015 and December 7, 2015, to advise you of possible lender placed action. A third notice, dated January 15, 2016, was sent to inform you that a policy had been purchased on your behalf and that the funds were disbursed from your escrow account in payment of the policy.Payment for the lender placed policy was disbursed on January 12, 2016 in the amount of $4,546.50. At that time, there were not enough funds in escrow to cover this amount. As such, we advanced funds in the amount of $2,217.05 to your escrow account and it was your responsibility to repay that amount. On January 20, 2016, we disbursed $1,107.85 in payment of your city taxes with the Lowell City Tax Collector, as well as $1,46.67 in payment of a hospital tax that was found to be delinquent. As there was a negative balance in your escrow account, we advanced additional funds to make these payments and protect our mutual interest in the property. these disbursements prompted an interim escrow analysis to be completed, which yielded a substantial increase in your monthly payment. After this analysis, your new payment amount became $1,918.66, effective with your March 2016 payment.On February 12,2016, we received a faxed copy of a Preferred Mutual Insurance policy, number [redacted]. After reviewing this document, we contacted your carrier on February 18, 2016 and confirmed that there was no lapse in coverage at that time; however, your policy was pending cancellation due to non-payment. We were advised of the amount due of $1,143.70, which was disbursed the very same day. As we now had an active insurance policy on file showing that there was no lapse in coverage, we cancelled the lender placed policy. A noticed dated February 19, 2016 was sent to confirm cancellation and the premium of $4,546.50 was refunded to your account on February 22, 2016, which greatly reduced the shortage in your account.On March 7, 2016, We received funds in the amount of $1,040.01. As this amount was not sufficient to make the full payment of $1,918.66, the funds were placed in a suspense account. We decided to apply these funds to your March 2016 payment on March 10, 2016, with an effective date of March 7, 2016 to show accurate date of receipt. A letter dated March 11, 2016 was sent to you to advise that we shorted your escrow payment to apply your funds and we recommended sending the remaining amount of $878.65 to replenish your escrow account.On April 8, 2016, we received another short payment of $1040.01 and the funds were placed in suspense. Although we had previously accommodated your short payments, we were no longer able to do so. A letter was sent on April 11, 2016 advising you of this and stating that we would not apply the funds until the remaining amount of $878.65 was received. We did not receive another payment until May 17, 2016. funds in the amount of $1,040.01 were combined with $878.65 from your suspense account to apply your full April 2016 payment amount of $1,918.66.Additionally, on May 17, 2016, your annual escrow analysis took place. This analysis yielded an overage in your escrow account in the amount of $300.25. We are legally obligated to return overages of more than $50.00 to you via check. This overage was issued to you via check number [redacted] on May 18, 2016. Due to this analysis, your monthly payment amount was reduced to $1,173.91, effective with your July 2016 payment. However, we continue to receive short payments of $1,040.01. Please be advised that these payments will not be applied until the remaining amount due is received. These short payments caused your account to fall behind, which is why you were charged late fees and reported negatively to the credit bureau(s) to which we report.We sent multiple letters and notices advising your of the status of your account and made repeated attempts to contact you via phone to discuss these issues. As such, we will not be making any adjustments to your credit report unless you can provide documentation substantiating that the disputed payments were received in full in a timely manner. Furthermore, as your account is still due for the August 2016 payment, collection activity will continue. As of the date of this letter, there is an amount of $1,040.01 in your suspense account. Please remit the remaining $133.90 to complete your August 2016 payment.The documentation we relied upon in reaching the conclusions outlined above is enclosed for your reference. While we believe that this response fully addresses the concerns outlined in your correspondence, should your have any further questions, please contact our Customer Service Department at [redacted].Sincerely,[redacted]Research Department

Please see the attached.
Dear Mr. [redacted]:
We have received your recent response to the above referenced complaint and AimLoan.com's initial response. As previously indicated, the issue we are now experiencing pertains to your credit. I am uncertain nor do I agree with what was communicated to you by the member of the local bank but AimLoan.com has previously and can again provide you proof to show that your credit score is lower than the required minimum.
Originally your credit report was verified on July 14, 2015 at which point you met the minimum requirements relating to credit scores. Per program guidelines, credit reports are valid for 120 days. When your credit report was verified on December 7th, after the title related issues were cleared up, your credit score dropped significantly due to a few negative impacting items which occurred in October and November of 2015. Upon discovery, a member of AimLoan.com then provided you with solutions for how to go about resolving the credit issue. 
AimLoan.com can again provide this information to you as we can clearly show you a copy of both credit reports along with the negative reporting items. 
Until such time as these items are addressed and your credit score improves above the minimum requirements, we will not be able to move forward as the loan is not approved.
Please feel free to reach out to me if you wish to receive the information that was previously provided to you or have any further questions relating to this complain.
Sincerely,
[redacted]

Please see the attached.
June 16,2015
[redacted]
RE: Revdex.com Complaint
Dear Mr. [redacted],
Thank you for taking the time to follow up on your concern. Your Final HUD 1 statement doesshow that a 1004D Appraisal...

was completed to certify the report, $100.00 was charged throughclosing and that you paid for the appraisal up front of $395.00 as stated. I am sorry that yourrefund was not received in a prompt manner.It appears there was miscommunication between our Loan Processor and our Accounting teamand we do not wish to miss this opportunity to rectify the error. I have personally followed upwith our accounting department to ensure a check of $395.00 will be mailed to your home.Should you not receive this refund please follow up with me directly and I will be sure torespond promptly. I may be reached at [redacted] or [redacted].
Sincerely,
 
[redacted]
Processing Manager

Thank you for the opportunity to address the...

issues identified.  AimLoan.com addressed your concerns regarding the appraisal with the appraisal management company and appraiser.  The appraiser commented that the gross living area did not include the basement; however the basement was included on line item “Basement and Finished Rooms Below Grade”.  The appraisal was properly completed by the appraiser.  Based on the result of the appraisal, you indicated you did not want to continue with the transaction. 
AimLoan.com is not able to refund the appraisal fee because the fee was paid directly to the appraiser for services rendered.  I apologize for any frustrations you’ve experienced as a result of this transaction.  If you have any other questions, please feel free to email me directly at [redacted]@aimloan.com.  
 
Regards,
 
[redacted]
Vice President

Please see the attached.Dear Mr. and Ms. [redacted];I am in receipt of your complaint filed with the Revdex.com (Revdex.com) regarding the reissue of your insurance claim check. Your request has been researched and I trust you will find the answers you are looking for below.It is important to...

note that the investor of your mortgage loan is The Federal National Mortgage Association (FNMA) . FNMA created a set of guidelines for loss draft claims that mortgage companies and their servicers and sub-servicers must follow when handling insurance claims. These guidelines have become the industry standard and Aim Loan. Com follows them closely. Per these guidelines, if your total claim is over $20,000. 0-0, it must be monitored. This means your claim funds are kept in an account called a restricted escrow account and disbursed to you in thirds based on the results of periodic inspections, making sure the repairs are done properly. These disbursement checks must also be made out to you, the mortgage company, and your contractor in order to ensure the proper use of the funds.Due to the struggle you faced in depositing your previous disbursement check, our Customer Service Representative wanted to assist in any way possible when you called on December 2, 2015. In advising you to send in a written request from the contractor stating he did not want to be a payee, the representative should have also advised you to include proof that the contractor had been paid in full such as receipts or invoices. Aimloan. com understands that the contractor included in his statement that he was paid in full, but because removing him from your disbursement checks is going against government agency guidelines, we need as much backup as possible - We reissued your check without this additional backup since you were not originally advised to send it in and the written request was notarized with the contractor’s statement.The turnaround time for a check to be reissued by our Loss Draft Department is seven to ten business days. Our Customer Service Department, while attempting to expedite your request, advised you of faster turnaround times. Your check was mailed out on January 12, 2016 via UPS second day air shipping. This was the tenth business day. We apologize for the discrepancy in information provided to you. This has been addressed by our Customer Service Department.All phone calls regarding this issue have been reviewed in order to assess the quality of customer service provided as well as the accuracy of information. We do understand the frustration you must feel in requesting a supervisor multiple times but only receiving a voicemail. It is our procedure to connect a customer to the supervisor's voicemail if that customer has been on hold for five minutes or longer. Our goal is keep you waiting on the phone as little as possible, even if it means we have to call you back.Please accept our sincere apologies for the time and frustration spent on your insurance claim. Aimloan . com has addressed your concerns internally and is monitoring its processes closely in order to prevent such occurrences in the future. Should you have any further questions or concerns, please contact me directly at 1–[redacted]Sincerely,[redacted] Research Department

[redacted]
RE: Revdex.com Complaint #[redacted]
Dear Mrs. [redacted]:
This letter is in regards to a recent complaint you have submitted to the RevDex.com.
I have looked into your complaint and concluded with [redacted] that we must keep...

a
copy of all documentation that has been provided to us per regulations. I can assure you
though that no access to your documentation can be obtained externally as once the
documents have been downloaded through the secure channel that access is then no
longer granted.
A copy of our Privacy Policy (which was included with your online loan disclosures) IS
attached to this letter and explains in greater detail how we protect your privacy.
I apologize that this was not explained to you in a clearer matter by the AimLoan.com
Associates with whom you were working.
Please feel free to reach out me directly at (619) 814-8210 or via email,
[email protected] should you have any further questions or concerns surrounding our
Privacy Policy.
 
Sincerely,
[redacted]
VP of Loan Production

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]1, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
after waiting for Aim Loan and getting no timely response, I handled the matter at my expense.
Regards,
[redacted]

Dear. Mr. [redacted]:
The only attachment was the letter responding to the complaint.  There are no other attachments.  I have re-attached the response to the complaint. 
In regards to a resolution, [redacted], the Loan Officer with whom you were working provided you with the instructions needed to have your credit report updated assuming the items listed on the report were erroneous.  Here's a recap of those instructions:
1.) You will need to obtain
a letter from the creditor for each dispute.  The letter must be on company
letterhead and contain your name, address, a valid account number and a date. 
In addition, the letter should state what correction has been made to the
account(s).
2.) You must also prepare a
letter in addition to the above stating that you wish to remove the appropriate
accounts from dispute.  This letter should be signed and dated and should also
contain your name, address, phone, and valid account
number.
3.) Upon receipt of all
necessary letters, contact [redacted]'s Customer Support Department ([redacted])
and state what you would like [redacted] to do (remove disputes, update credit
history). You should provide to [redacted] your contact information and ask [redacted]
to contact you as soon as the updates have been made so we can re-run your
credit report.
 
When contacting [redacted]'s Customer Service Department, you will be notified that this process can take up to 30 days.  In most instances, this process takes generally 1-2 weeks.  We suggest you follow up with them regularly. 
Upon your credit report being updated, we can then revisit the loan approval.  Until this is resolved we won't be able to proceed as the loan does not meet guidelines. 
Sincerely,
[redacted]

Please see the attached.
Dear [redacted] and Ms. [redacted]:
I am in receipt of your complaint filed with the Revdex.com regarding the collection of property taxes in your escrow account.
I am sorry that I was unable to reach you by phone today to discuss our course of action regarding your escrow account.
We reached out to [redacted] County to determine the cause of the discrepancy between the tax estimate that you provided and the tax estimate provided by the title company at closing. Per [redacted] County, the estimate that you provided is the most accurate projection for your upcoming property taxes with the full assessment.
As such, we have updated our record to reflect your 2016 installments, each in the amount of $748.07. Additionally, your escrow account was reanalyzed,  resulting in a surplus in the amount of $1,875.42, which will be sent to you with a breakdown of this analysis in a separate mailing. Your new monthly payment, effective with the January 2016 payment, is $868.09.
I sincerely apologize for any concern and inconvenience that this matter may have caused, and I thank you for your continued patience and cooperation while resolution was reached.
If you have any questions, please call me at [redacted].
Sincerely,
[redacted]
Research Department

Faster , better , Transparent service .