AimLoan.com

[redacted] & [redacted] were amazingly helpful and ensured our multiple property refinances went through with flying colors!! Highly recommend Aimloan for anyone purchasing or refi'ing a house. Best rates over the competitors

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I use the web site of the aim loan to view my account and make payments , I attached 3 attachment screen shots of my account , 1 screen shot is the payment amount which is where I get the info on how much to pay online every month , #2 attachment is the aim loan statements from then same web site. #3 payment 2016 that I made this year so far
I have been paying the same amount of $1040.01 for some time I have cancelled checks or the new version of a payment was removed from my bank account into the aim loan account . I have paid every month and have never missed a month , I can send them to you or aim loan , but this year I also have paid 10 payment of $1040.01 plus a payment of $1000.00 and  a payment of $250 and this is only the month of august the 8th month of the year. see attachment 2016 aim loan payments
I do not see the above payments included in the aim loan statement. I just paid $250 8-22 and that payment is no where to be found on the web site.
I did receive a call from someone about this loan payment telling me that I have not paid the aim loan and I am 2 months behind and he wanted a payment over the phone , I thought it was a scam because while on the phone I logged into my account and the account stated that the next payment due was 15 days later, so the online web site stated that I was current on the payments.
Still now aim loan reported to the credit bureau that a did not pay my loan for 2 months in 2016 but I  have made 4 extra payments this year , I did not miss a mortgage payment ever!!!!!!!!!
I just want Aim loan TO CHANGE THE CREDIT REPORT , change the report that I was not late this year. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I've done several loans before but not online. I thought it would be a gimmick, bait and switch. I was working with a loan officer at my bank/lender who was going to do a no cost loan refi. I told him about the rate AIM was offering, way lower than his, and he was surprised and said be careful about this&that.
Bottom line, I was truly amazed at AIM's high level of service - from filling out the info on line, to their agents on the phone who are incredibly cordial and helpful and keep you updated every step of the way via email, to the notary who shows up at your door with all the docs to sign. Couldn't have asked for a smoother, no-hassle process.

September 30, 2014
[redacted]
[redacted]
[redacted]
RE: Revdex.com Complaint #[redacted]
Dear Ms. **:
This letter is in regards to a recent complaint you filed with the Revdex.com. I
have had a chance to review your complaint along...

with our internal notes and as you
requested, we have agreed to reimburse you for the cost of the second appraisal.
In reviewing our notes, our associates recommended an alternative loan program that we
thought you would qualify for but overlooked the fact that your home was a condo and
not a four unit property as you had indicated on your loan application. When researching
further, we found the Condominium complex to not have VA approval, thus we were
unable to move forward with a VA loan.
None the less, AimLoan.com agrees that we should have caught this prior to ordering
another appraisal.
Attached please find a copy of a credit card receipt which shows a credit to your credit
card for the cost of the second appraisal.
In the future we ask that you and others reading this response please contact us to further
discuss the issue prior to submitting a complaint with the Revdex.com as we
agree that this was an oversight on our part.
Please feel free to reach out to me at (619) 814-8210 should you have any further
questions or concerns surrounding this complaint.
Sincerely,
[redacted]
VP of Loan Production

December 3, 2014
[redacted]
[redacted]
[redacted]
 
RE: Loan Number: [redacted]
Dear Mr. [redacted]:
I am in receipt of your complaint filed through the Revdex.comregarding-the funds for your loss draft claim number [redacted] that...

you feel arebeing withheld from you.Please be assured that every action to provide you with your funds in a timelymanner was taken. You were notified of our procedures for loss draft claims both inwriting and on the phone on several occasions. An initial package with thesedetails was sent to you dated August 18, 2014.
Per our procedures, for claims with a Replacement Cost Value greater than$5,000.00, funds are disbursed in three equal installments. The initial claim checkin the amount of $5,505.50 was received on September 4, 2014 and placed in arestricted escrow account on September 5, 2014.
The first installment of $1,835.16 was sent to you on September 9, 2014. Inaccordance with our procedure, in order to have your second installment disbursed,we require an inspection be completed showing the repairs at 50% completion. Thiswas outlined in the letter that accompanied your check; however, this inspectionwas not requested by you until November 4, 2014. This request was submitted to ourinspection vendor and an inspection was scheduled with you for November 12, 2014.Our office received the results of the inspection on November 14, 2014, showing therepairs were 1008 complete. As such, vae immediately disbursed the secondinstallment in the amount of $1,835.17. This check was mailed to you on Monday,November 17, 2014.
As is our procedure, our office contacted you by phone on November 17, 2014, toinform you that in order to release the final installment, we require a notarizedlien vaaiver. This document provides us with confirmation that there are noadditional contracts for said work outstanding and that there is nothing due or Lobecome due to any person f..or the cost of material, labor, or any kind done or to bedone upon or in connection with said work. In the event there are severalcontractors associated with your claim, a notarized Letter of Satisfaction wouldsuffice, rather than multiple Lien Waivers. This information was explained in theinitial package sent to you as well.
As a courtesy, we opted to send the final installment of $1,835.17 to you withoutthe lien waiver. This check was sent to you overnight on November 18, 2014.
Our records show that as of November 24, 2014, the check for the second installmenthad not yet been received by you. After speaking with you, it was decided that astop payment on this check would be placed and the check would be reissued. Thereplacement check was sent overnight on November 25, 2014.
I sincerely apologize for any misunderstanding that may have occurred and for anyconcern and frustration that this matter may have caused.
If you have any questions, please call me at 1-847-550-7637.
Sincerely,
[redacted]Research Department

Please see attached.
Dear Mr. [redacted]:As a follow up to a previous complaint filed with the Revdex.com, AimLoan.com stands by our previous decision. We will reimburse you for the additional $15 that we erroneously did not include for the reimbursement of the inspection and re-inspection fee. 
In regards to the remaining items you listed you wish to be reimbursed for, AimLoan does not feel we should have to reimburse you for these as these are items that you should be discussing with the seller of the property.
It is unfortunate that we were not able to move forward with the loan due to the owner occupancy levels not meeting the requirements for the loan but this is no fault of AimLoan.com. In fact, in our opinion we feel as though we have gone the extra mile by reimbursing you for the appraisal and the inspection and reinspection fees.
Sincerely,
[redacted]VP of Loan Production

Dear Mr. [redacted]:
This is to confirm receipt of your recently complaint filed with the Revdex.com.
We have researched the matter and we have agreed to reimburse you a sum of $795. The amount of $795 encompasses the appraisal ($495), inspection ($250) and re-inspection...

($50). the remaining items are items that you should be able to obtain reimbursement from the seller of the home when providing to them the adverse action letter that AimLoan.com provided you reflecting the denial of your loan.In regards to your transaction, the loan was denied as the owner occupancy of the condo association was less than 50%. This is a standard requirement for Conventional Financing. In many instances, this information is known upfront by the real estate agent representing the seller of the property as it affects the marketability of the home.
Unfortunately in this transaction, this information was not known until the receipt of the appraisal. AimLoan.com did try to obtain this information from the Homeowner's Association but was told this information was unavailable until a representative from the HOA returned from vacation.
Attached please find a copy of the credit card reimbursement of the appraisal fee ($495) and a check in the amount of $300 for the reimbursement of the inspection and reinspection fee. 
Feel free to reach out to me at [redacted] or via email, [redacted] should you have any further questions concerning this matter.
Sincerely,
[redacted]
VP of Loan Production

This is to confirm receipt of your recent complaint you filed with the Better BusinessBureau.After reviewing the comments from your loan, it was discovered that there were variousdelays obtaining documentation during the process. The main delay was the result ofneeding documentation to verify...

expenses were paid by your business. Without thisverification we could not qualify you for the loan, despite using self-employment, secondjob, and rental income on your application. We had statements for the debts we needed toexclude, but we did not have sufficient proof that these debts were reported as expensesby the business. It was not clear in your business return, so we needed a CPA letter toconfirm where these expenses were reported. Since you did not authorize us to obtain aCPA letter to confirm this information, we could not exclude these debts and your debtto-income ratio was too high for loan approval.We followed up with you multiple times to try to resolve this matter so we could approvethe loan, but unfortunately you did not agree to assist with the remaining documents. Wedid, however, agree to refund your appraisal fee before we closed out your application.If you wish to discuss this matter further, please feel free to reach me at [redacted].Sincerely[redacted]VP of Loan Production

If your loan is low risk with no complications, AIM Loans will give you a great loan rate.If not, count yourself lucky if all you experience is a bit of inconvenience.

In my case, they cost me over $60,000. You could fare much worse. The problem is not their criterion for issuing loans. It’s that they hide it from you.

They let you discover it on your own and accept no responsibility for problems that might arise. At best, they may offer an impractical solution with no willingness to consider workable alternatives. In my case, I chose AIM Loans' 3.25% rate lock over a local mortgage broker's rate of 3.625%. After rates had risen significantly, AIM Loans rejected my loan simply because the appraiser found a two burner electric stove top installed in an outbuilding that could easily be removed.

This building didn’t even contribute to the appraised value of the property. Their only solution to this problem was “for the city/county to permit the storage/cabana building in its current state (no alterations).” However, this is impossible since the stove top must be removed to comply with local zoning codes as the appraiser pointed out. Several times (both in writing and on the phone) I requested they ask the appraiser to verify the stove top has been removed and provide an “as is” appraisal. The "Home Valuation Code of Conduct" permits such limited communications between lender and appraiser.

If the appraiser was unwilling, AIM Loans could have ordered a new appraisal. Both actions are standard practices. But AIM Loans didn’t even acknowledge my requests. AIM Loans’ goodbye to me included “We underwrite according to Fannie and Freddie guidelines and they do not allow for unpermitted kitchens.” This is a gross misinterpretation of the guidelines especially in this particular case.

Up to the very end they tried to hide their true intention of not wanting to deal with any complications. In the meantime, the local mortgage broker’s rate rose to 4.125%. Fortunately he has dealt with issues like this many times in our local area and it wasn’t a problem for him. So why didn’t AIM Loans warn me?

Simple, they don’t want to scare off potential customers.

Just let the process filter out the undesirable ones regardless of the consequences to them. So now you’re forewarned.

Dear. Mr. [redacted]:The only attachment was the letter responding to the complaint.  There are no other attachments.  I have re-attached the response to the complaint.  In regards to a resolution, [redacted], the Loan Officer with whom you were working provided you with the instructions needed to have your credit report updated assuming the items listed on the report were erroneous.  Here's a recap of those instructions:1.) You will need to obtain
a letter from the creditor for each dispute.  The letter must be on company
letterhead and contain your name, address, a valid account number and a date. 
In addition, the letter should state what correction has been made to the
account(s).
2.) You must also prepare a
letter in addition to the above stating that you wish to remove the appropriate
accounts from dispute.  This letter should be signed and dated and should also
contain your name, address, phone, and valid account
number.
3.) Upon receipt of all
necessary letters, contact [redacted]'s Customer Support Department ([redacted])
and state what you would like [redacted] to do (remove disputes, update credit
history). You should provide to [redacted] your contact information and ask [redacted]
to contact you as soon as the updates have been made so we can re-run your
credit report. When contacting [redacted]'s Customer Service Department, you will be notified that this process can take up to 30 days.  In most instances, this process takes generally 1-2 weeks.  We suggest you follow up with them regularly.  Upon your credit report being updated, we can then revisit the loan approval.  Until this is resolved we won't be able to proceed as the loan does not meet guidelines.  Sincerely,[redacted]

Greetings
font-family: arial, sans-serif;">I would like to close the above complain since I have reached an acceptable resolution with the company ([redacted]).
Please advise if additional information is required for this purpose.
Regards
[redacted]

October 7, 2014
[redacted]
[redacted]
[redacted]
RE: Revdex.com Complaint #[redacted]
Dear Mr. [redacted]:
This letter is in regards to a recent complaint you filed with the Revdex.com. I
have had a chance to look into the matter and see that a credit card reversal request...

was
placed on our end on October 1, 2014.
Attached please find a copy of the receipt showing the reversal. These reversals typically
take anywhere from five to seven business days to appear on your end.
Please reach out to me at (619) 814-8210 or [redacted]@aimloan.com no later than October 13th
if your credit card company does not reflect this reversal.
Sincerely,
[redacted]
VP of Loan Production

What can I say? They have some of the best rates around. Be prepared to work for it, though. They ask for a lot of documentation, more than other lenders (though everyone asks for a lot these days). Don't plan any trips for at least 60 days from the time you initiate the underwriting process. You will likely find yourself spending most of your free time trying to gather information to satisfy the underwriters.
But that's okay. They offer great rates BECAUSE their underwriters are extra careful. A grueling 30 day underwriting period is more than worth it if it means getting a rate that's 25-50 basis points lower on a loan you will likely be paying over the next 10-15 years.
Even though their underwriters are super picky, their loan processors are extremely helpful and responsive, and they make the underwriting process less painful than it could be (though it is still painful). They even extended my rate lock at no charge because the underwriters demanded a few things that were not easy to get. I closed a week late, but I got the rate at the promised underwriting fee, and in the long run, that's all that matters.

I got my mortgage through AimLoan when I bought my home and have since refined with them. Their service has always been very good. I use their internet login to monitor the account, set up auto payments, etc. I'm really happy with the companies services.

Please see the attached.
Dear Mr. [redacted]
This is to confirm receipt of a recent complaint you filed with the Revdex.com. we have reviewed your complaint and welcome the opportunity to respond.
In reviewing the sequence of events that occurred, the delays...

surrounding the closing of your loan were of no fault of AimLoan. The delays that occurred resulted from AimLoan being unable to receive a title report from the title company you selected. You entered into an agreement to purchase a home in early August and it wasn't until November 20th that AimLoan received the title report. You and your real estate agent were made aware of the challenges obtaining the title work numerous times from the beginning of the process. It wasn't until mid-September that the title company requested a commitment letter to release the title work. It seemed we were going to receive the report shortly thereafter, but even after the commitment letter was provided to them they did not release the title work. You and your agent were kept in the loop and asked to assist in expediting the request since we were exhausting our attempts to follow-up via phone and email. Throughout October we communicated to you we had not received the title work and asked you and your agent to continue to assist. In November we were informed the title company was waiting on items from the seller to release the title work. By the time we released the title work, your credit documentation had already expired requiring the processor to request updated documents. As a result, your credit report had to be rerun. Unfortunately, your credit score had dropped significantly and was now below the minimum required score.In response to this latest challenge, you were presented with options. We recommended you reach out to the credit bureaus to clear up any erroneous information that was affecting your score and your loan officer provided details on how to expedite that process.
Unfortunately, at this point AimLoan is at a standstill until your credit score has improved above the minimum requirement. if you wish to further discuss this complaint, feel free to contact me directly at [redacted] or [redacted].
Sincerely,
[redacted]

I have read other reviewed here in Revdex.com but I have to share my experience.
We worked with Aimloans for over 40 days, but closed an amazing rate way below the market average.
They were very helpful, but their staff is smaller than the average big bank.
If you work with them, you will get amazing results.

Please see the attached.Dear [redacted] and Ms. [redacted]:I am in receipt of the complaints that you have filed regarding the monthly collection for property taxes in your escrow accountWe have confirmed that the tax amounts that are reporting on parcel number [redacted] are valued at land only and do not...

include any improvements to the property. As such, an estimate was made at closing that your taxes would be due in the amount of $2,725.38 per installment once the full value was determined by [redacted] County. per the assessor's office, the reassessment of your property will not be conducted until Deed of Trust has been recorded with the county, which may take approximately six to eight months.If we were to make any adjustments to your tax collection at this time, the amount being collected would reflect the land only value and would cause a shortage in the future once the property becomes fully assessed. Additionally, the documentation that you provided from the [redacted] County Assessor is an estimate and cannot be used in determining you actual tax values. We are unable to update our records at this time.Once your tax value has been fully assessed, you may provide the updated installment projections to the following address, and we will be more than happy to make any necessary adjustments to your account:ATTN: Tax Department[redacted]Fax: [redacted]Our records show that your loan is currently due for the November 2015 payment. While we have received an amount of $700.00, the total amount due is $1,184.56, and we do not accept partial payments. A letter was sent to you dated November 17, 2015, advising you of this. In order to bring your loan current, please remit the remaining $484.56 to satisfy your November 2015 payment.If you have any questions, please call me at [redacted].Sincerely,[redacted]Research Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action has not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
To [redacted] at AimLoan.  I have not receive the refund as per your letter.   I was not going to counter your letter since you mentioned I will receive a refund.  It's been almost a week, I have not receive my refund.
 
Since I am uncertain of the status of my refund, I want to make sure I keep this case open.  In addition, I would like to share with you one of the points you brought up in your letter.  You mentioned I submitted my application with the wrong info; I marked my property as a 1-4 unit versus a condo.  When filling out the application, I did check the 1-4 unit property; the unit is one of the unit of a 1-4 unit.  Thus, I checked the box.  I realized I made a mistake when I spoke with the appraiser.  Because of my mistake, I paid an extra $100 for my appraisal.  I paid hefty for checking the wrong box. thus, I didn't think it was necessary to bring up that fact.  When said and done, the appraiser told me he just had to make sure he check the right box and submit the appraisal.  I didn't argue the point about the $100 at the time because I figured, if the loan will work out, I don't want to sound like I am nickle-and-diming your company.  In case you want to know, I paid for my mistake.  
 
At the point, I am waiting for the my 2nd appraisal fee to be refunded back on my account.  
 
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reply body did not propose an action, and the attachment referenced in the body of the message was not included in the message.
Regards,
[redacted]