AimLoan.com

Dear Mrs***:
I am in receipt of your complaint filed through the Revdex.com dated March 9, 2016, regarding loss draft claim number ***Our records show that claim check number *** in the amount of $11,was received on January 28, The funds
were then deposited into a restricted escrow account on January 29, As the claim check exceeds $10,000.00, repairs are to be monitored, and funds are to be disbursed in installments as repairs progress.As no other documentation was received with your claim check, a letter was sent dated February 2, 2016, requesting the Insurance Adjustor's Report and the Contractor's EstimateOn February 9, 2016, we received a call from you to request a status on the loss draft claim checkAs you were not authorized to speak on behalf of this account, we were unable to provide you with any loan-level information at that timeOur representative advised you on how you could be granted authorizationThe same occurred several times after, as wellWe received the necessary authorization on March 3, 2016, and you were added as an authorized party on this accountYou and Mr*** were advised several times over the phone as to what was needed to proceed with the loss draft claim, as well as by correspondence in a package sent to you dated February 16, Enclosed is a copy of this letter for your referenceThe Contractor's Estimate was received on February 24, This estimate did not include the contractor's name, so a letter was sent advising of thisThis was received on February 29, The final document required to proceed with the claim was the Insurance Adjustor's ReportThis was not received until March 1, The first installment in the amount of $3,was disbursed on March 2, Per your request, we submitted a work order on March 3, with our third party inspection company, *** ***, to have the repairs inspected for 100% completionOn march 14, we received the inspection results showing 100% completionOnce we received the Lien Waiver form that is completed by your contractor and notarized, the remaining funds in your restricted escrow account will be disbursedThe only Lien Waiver we have on file was completed by you and Mr***, and this needs to be completed by the ContractorThis information can be sent to the following address:
ATTN: Loss Draft Department
* *** *** *** ***
*** *** ** ***
Fax: ***
If you have any questions, please call me at ***Sincerely,
*** ***
Research Department

I have used AimLoan twice for refinancing and once for purchasing
All those times AimLoan has had great rates and very quick processing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The reply body did not propose an action, and the attachment referenced in the body of the message was not included in the message
Regards,
*** ***

We were very pleased with AIM overall They have exceptional customer service, and we had great loan officer *** worked very hard to finalize our refinancing on timeWe would recommend her to everyoneThank you ***

Just wanted to say what great service *** *** and *** *** providedBoth are extremely professional and responsiveI am now on my 4th refinance/financing with AIM and my Son just competed his financing as well
Great rates and great customer service

We apologize for delay as there is a time zone difference. As discussed, the insurance company continues to provide the incorrect document

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI supplied all documents requested within a day or two from their request. It was a continual delay hearing back from them. The issue they havewith the Business Tax Return was only brought up about months into thisprocess. If this issue is so important to the refinance why wasn't itbrought up several months ago.Aimloan claims they can't find business payments to my personal creditcard of which I use for business purposes as expenses on the business taxreturn. My last email to Aimloan requested detail clarification of thisrequest. Why it even matters baffles both me and our CPA that does thetaxes. Proof was provided with months worth of statements.A hypothetical thought of if the CPA failed to have these expenses of taxreturns the only thing it would hurt is the company having to pay MOREtaxes than it should.Why is it such a stumbling block for completing a refinance.I am a repeat customer of Aimloan. In the last refinance a few years agothere was no issue like this when I at that time provided (I believe) onlymonths of statements proving that the business pays personal creditcards that I used FOR the business.I have left a message with the VP at Aimloan explaining how I see this 6month refinance unfolded. I await his response!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Problem: I filed a complaint several weeks ago regarding Aim Loan failing to release funds from my insurance provider that covered a new roof on my houseAfter my complaint, I was told by a representative at Aim Loan that the balance of the funds had been released and a check had been mailed to my addressThat was weeks ago, and the check has still not arrivedAim Loan has held these funds for over months nowI have had to pay for my new roof out of my own pocket even though my insurance company has already paid for itThe "inspector" that Aim Loan sent to my house to ensure that the roofing job was completed took pictures of the roof and had me sign some paperwork that he said Aim Loan requiredOn the paperwork he requested I sign on a line that stated "mortgagor"I informed him that I was not the mortgagor, that I am the mortgageeHe said that was still where I was to signSo, I signedStill, AimLoan holds just over $10,that was paid to me by my insurance companyThe ongoing, and apparently deliberate delays are unacceptable.Desired Outcome: Immediate release of remaining funds paid by Allstate Insurance for the roof replacement at *** *** ***
Regards,
*** ***

Hello Everyone -
Recently, I chose AIMLoan.com to refinance my year fixed conventional loan which I had taken only a year ago for buying my new homeAfter talking to as many as lenders including a couple other online lenders as well, I decided to go with AIMLoan.comThe reasoning behind my decision was pretty simple - they offered the best rate and also the fact that they showed everything upfront on their website convinced me what I am going to doI have always been hesistent to talk to those lenders who try to trick in the game of words and later reveal a lot of hidden feesWith AIMLoan.com, you see everything upfront even before applyingYou just put your numbers on the web and then with a click of a button you know how much cash you would need to bring at the closing timeI was suspicious initially, if those were correct numbers and then called AIM and landed up talking to *** *** who ultimately became my Loan officerShe was very pleasing to talk to and sounded like very genuine from the word goShe convinced me that whatever I am seeing on my screen is for real and there are no hidden charges or feesI ended up applying instantly and as promised Shana produced the GFE the very next dayThis allowed me to compare with other offers that I had and I was pleasantly surprised that AIM had the best possible rates that timeDealing with an internet company, I was a bit hesistant too, but I thought it doesn't sound that abnormal, living in this world of internet these daysIf I can order a product online that I have wear even without trying it, why can't I give a try to online mortgage? In addition to that Shana was pretty clear and convincing in her approach, so that made me believe AIMLoan would keep its promises and would be able to close the loan in a Day lock periodAnd yes they did
One thing I experienced during the whole experience was that - it is not just AIM, but you as a customer also who is responsible for closing your loan on timeI needed to be quick in sending, scanning and emailing documents to *** *** who was my loan processorShe was again very quick and clear in her approachShe would email me the list of documents she would need from me and then if I don't respond her back, she would follow that up with another call to make sure, I know what is neededShe was almost instant many a times in repliesI also believe if you are a bit internet savvy, then AIMLoan experience will be even more smoother as everythign you are doing is going to be onlineOnce Andrea, took all the documents from me, the rest step was as usualShe was also able to connect me with the title company and provided me all the help I needed to close my refinance within days
Overall I am a very happy customer and I would recomment AIMLoan to anyone who is trying to refinance their existing home loan
Thank you very much *** *** and *** *** and thank you very much AIMLoanYou Rock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The document to update our address (even if you already had our correct address in your records) was submitted via fax on February 12, at 10:25; I still have the receipt that confirms that the fax was received by your officeWhen I called weeks later, on February 26th I discovered that you lost the fax; I had to resubmit the document again by scanning it and this time I waited on the phone till I got the confirmation that finally your system was updated; since then, I called and emailed you several times to follow up on our year-end statements, documents that were sent to a wrong address in 2015, and our escrow refund check of $and still now, and 1/months later, nothing has been receivedYou mentioned that a check was mailed on March 17th, but when I called 2+ weeks ago (today is April 7th), the operator didn't mentioned about the check being mailedLike in previous calls, I had to stay on the phone for minutes to explain everything all over again and at the end no action was takenResult is that still today nothing has been received, except for a generic letter saying that you "received our inquiry regarding the above-referenced mortgage loan and have referred our inquiry to the appropriate area for review"Those are the only letter we got from your office, but still no statements or our escrow refund check (that was supposed to be received months ago)I appreciate you provided a phone number to call but I'm afraid that it will end up again in a long phone call with no action taken.
Regards,
*** ***

***,We spoke to you directly September 18, and you provided detailed information only you would have knowledge of If you are stating your credit has been comprised, prior to or after you provided authorization for this specific mortgage pre-approval application, you would need to contact the credit agencies directly During the phone conversation, we reviewed your credit fico scores and you felt the numbers were inaccurate at which time we instructed you to reach out to the agencies directly We can not remove inquiries that were made by you directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Aimloan required and requested documentation of homeowner's insurance, which was sent to them before the appraisal took placeIt was at Aimloan's request that the payee or policy owner on my homeowners insurance be changed. The updated hoemowner's policy was forwarded to *** *** on September 5, 2017. The bottom line is, Aimloan had my policy in their hands at the onset, but nothing was said about the necessity for me to provide replacement cost insurance until much later in the process. An unreasonable request that no other lender has ever required of me. Aimloan neglected to advise me of this requirement up front, which would have been optimal, but they also had the opportunity to advise me before September 5th (before the appraisal took place). A confirmation that my documents had been received by Aimloan was emailed to me on August 31, 2017.Regards,*** ***

Dear Ms. [redacted]:Thank you for the opportunity to respond to the concerns you submitted to the BetterBusiness Bureau (Revdex.com), which we received on August 23, 201'7. You stated that you hadobtained a payoff statement for your account in anticipation of paying your loan in full,and as the payoff was only...

worth about two of your monthly payments, you decided to remitthe payoff through your regular bill-pay system. You also stated that your check was notprocessed in a timely manner before being returned to you. and that you had to call ouroffice to obtain a status. Additionally, you stated that you were required to pay your loanin fu11 by our standard procedure. We have reviewed your concerns and our response isindicated below.Our records indicate that your initial request for a payoff statement c•~as on July 25, 2017.A payoff statement was generated the following day showing a payoff amount of X299,612.72,which was faxed to you as requested. On that same day, we received a principal curtailmentof $277,800.00 from you that was sent via wire. As this curtailment was received late in the.day, it was unable to be applied until July 27, 2017, but it was applied with an effectivedate of July 26, 2017.Our office did not hear from you again, until August 14, 2017, when you. called to ask if wehad received a payment. Our representative confirmed that we had not received your paymentand also explained the full payoff process to you. On August 21, 2017, you called to obtainan updated payoff statement, which was generated and faxed to you as requested. The payoffamount listed was $14,617.71 and on August 22, 2017, our office received the $15,000.00check from your bill pay service that was intended to pay your loan in full.As we cannot accept personal checks for payoff, your check was returned to you via certifiedmail with a letter dated August 22, 2017 and an updated payoff statement. Your loan thenpaid in full on August 23, 2017 via vaire transfer. Please note that all three payoffstatements generated very clearly indicated that your payoff funds would need to be receivedin the form of certified funds or wire transfer only. You were also advised of this over thephone. We are not responsible for the amount of time it took for your check to be deliveredto us by USPS and when we dicl receive your personal check for payoff, it was returned in atimely manner. As such, we will not refund any additional interest that may have been paidas a result of your funds not being remitted in the correct manner. We apologize for anyinconvenience.We believe that this response fully addresses the concerns outlined in your Revdex.com complaint.The documentation we relied upon in reaching the conclusions outlined above is enclosed foryour reference. If you have any questions concerning this response or need additionalassistance, please contact our Customer Service Department at 1-800-701-4397, Monday throughFriday, from 10:00 AM to 8:00 PM CST.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
I emphatically reject the Business' response. They simply address the late fee issue which is insignificant to me. They need to look at the reason(s) their software didn't capture the leading numbers of the account used to pay given that the same account has been used throughout the years without incident. Even more important, I provided the account number, digit by digit, to a company representative via telephone on August 30, 2017. The company representative should have checked to see if the payment went through at that time. The only solution accepatable to me is a correction of my credit report as it's evident that the late payment occurred through no fault of my own. In the near future, I intent to make this company's payment on the 1st of the month and verify clearance well before the 15th of the month while I seek refinancing with another company or simply pay the loan off.

Please see the attached application detail information.   The highlighted area shows authorization of the credit to be accessed.   This form is completed by the borrower directly...

Dear Mr. [redacted] :Thank you for the opportunity to respond to the correspondence you submitted to the Revdex.com (Revdex.com), which we received on September 26, 2017. You state that when you closed on your home, the property was listed as a single family home instead of a townhouse. You state...

your homeowner's insurance has been rejected due to this. You state you have been threatened with additional insurance being purchased by us on your behalf. You request compensation or the issue to be corrected. We have reviewed your concerns and our response is indicated below.First, we woulid like to sincerely apologize for the oversight of how the property was listed. Per the appraisal, which was completed prior to closing on the property, the home was listed as a Planned Unit Development (PUD), Single family dwelling instead of a townhome. When there is a PUD property, we need to track to ensure the property is properly insured. This is why you had received the enclosed letters.On September 25, 2017, after further review, your account was updated to reflect the property as a townhouse. As such, your account will no longer be tracked for homeowner's insurance. As we need to go off of the information provided at closing, this information could not be easily changed. Our Senior Management needed to get involved in order to make this change. Our Customer Service Department was relaying information based on your closing documents. Again, we sincerely apologize for the time you spent trying to resolve this matter.We believe that this response fully addresses the concerns outlined in your correspondence. If you have any further questions concerning this response or need additional assistance, please contact our Customer Service Department at 1-800-701-4397 Monday through Friday, 8:00 A.M to 6:00 P.M. PST. The documentation we relied upon in reaching the conclusions outlined above is enclosed for your reference.Sincerely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On December 18th, I requested of AIMLOAN, a full refund of the $450.00 that I was charged for an appraisal to initiate the refinance process. [redacted] communicated with me that "Since you decided to cancel the application and not move forward" the refund would not be possible. It was not disclosed to me until almost 3 months into to loan process on October 30th, 2017, (after appraisals were complete), that I would be required to provide replacement cost insurance coverage in order for the refinance to fund. When the refi was initiated, I did not have replacement cost coverage. Neither [redacted] of [redacted], [redacted], [redacted], or Mr. [redacted] have ever required replacement cost insurance of me on either house that I own - both built circa 1900. I spent hours on the phone and took time off of work to try to make this refi happen. My insurance agent contacted representatives from several companies, and I completed several applications, only to find that replacement cost insurance on a dwelling built at the turn of the century is so expensive, that lenders do not require it. For me, it would negate the purpose of the refi, which was twofold. One reason was to SAVE MONEY. This was disclosed to AIMLOAN at the onset. AIMLOAN should have disclosed their unreasonable policy of requiring replacement cost insurance at the onset. If they had, I would not have been duped out of my money because I would not have initiated the loan process at all. I explained to [redacted] and [redacted] via email on November 3rd, that the insurance that AIMLOAN insisted that I have was unaffordable. $450 refund .
Regards,
[redacted]

Please see the attached.
August 19, 2015[redacted]RE: Loan Number:...

[redacted]                          Case Number: [redacted]             Dear Mr. [redacted] and Ms. [redacted]:    I am in receipt of your complaint filed through the RevDex.com dated August 11, 2015, regarding your loss draft claim number [redacted].Our records indicate that you contacted our Customer
Service Department on April 27, 2015, to inquire on your loss draft check for
roof damage. Our representative verbally provided you with our procedures for
claims with a Replacement Cost Value (RCV) greater than $10,000.00.The loss draft check was not received by our office
until June 5, 2015. Check number [redacted] for the amount of $12,150.76 was
deposited into a restricted escrow account on June 10, 2015. Your first
installment of $4,050.25 was disbursement on June 15, 2015, and sent to you
electronically, per your request. Two letters were mailed to you, one confirming
the installment was sent to you electronically, and the other to notify you
that we still needed the full Insurance Adjustor’s Report.On June 29, 2015, we received another claim check.
Check number [redacted] in the amount of $2,583.63 was deposited to your
restricted escrow account on July 6, 2015.A letter was sent to you dated July 1, 2015, to
advise you that in order to bring the claim to a close, we would need an
inspection completed showing that all of the work had been completed. The
letter advised you to contact our office at any time to initiate the scheduling
of the inspection.On July 9, 2015, we sent a second notice, requesting
the full Insurance Adjustor’s Report.The inspection request was placed on July 20, 2015,
and the full Insurance Adjustor’s Report was received on July 21, 2015. Our
inspector vendor advised our office that they scheduled an appointment with you
for July 28, 2015 at 3 pm and your second installment was disbursed in the
amount of 3,561.38.We received the results of your inspection on August
3, 2015 which reflected the repairs were 100% completed. Your final installment
was disbursed from your restricted escrow account on August 13, 2015, in the
amount of $7,122.76 and sent electronically. Please accept our apologies for the concern and
inconvenience this matter may have caused you. We will work diligently to
ensure that you receive the level of service that you both expect and deserve
in the future.If you have any questions, please call me at [redacted]. Sincerely,[redacted]Research Department

Please see the attached.June 16,2015[redacted]RE: Revdex.com ComplaintDear Mr. [redacted],Thank you for taking the time to follow up on your concern. Your Final HUD 1 statement doesshow that a 1004D Appraisal was completed to certify the report, $100.00 was...

charged throughclosing and that you paid for the appraisal up front of $395.00 as stated. I am sorry that yourrefund was not received in a prompt manner.It appears there was miscommunication between our Loan Processor and our Accounting teamand we do not wish to miss this opportunity to rectify the error. I have personally followed upwith our accounting department to ensure a check of $395.00 will be mailed to your home.Should you not receive this refund please follow up with me directly and I will be sure torespond promptly. I may be reached at [redacted] or [redacted].Sincerely, [redacted]Processing Manager

January 15, 2015[redacted]. [redacted]RE: Revdex.com Complaint #[redacted]Dear Mr. [redacted]:This letter is in regards to a recent complaint you filed with the Revdex.com. Ihave had a chance to review your complaint and have determined...

that the websiteproperly priced out your loan based on the credit report inquiry which you authorizedonline.In reviewing the information you had provided on your loan application, your initial ratesearch indicared your middle credit score to be 740. During the loan application process,a question is asked if your credit can be pulled, which you authorized. Your credit reportwas then pulled and your middle credit score was then 651. Upon receipt of the updatedcredit score, our website then offered various rates and closing cost options based on theactual credit score of 651.Per your request the information you completed on the online loan application will nolonger be accessible. The credit inquiry will remain though as this inquiry wasauthorized by you during the loan application process.Please feel free to contact me at (619) 814-8210 or via email, [redacted]@aimloan.com shouldyou have any questions pertaining to this complaint.Sincerely,[redacted]VP of Loan Production