AimLoan.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action has not resolve my complaint For your reference, details of the offer I reviewed appear below To *** at AimLoan I have not receive the refund as per your letter I was not going to counter your letter since you mentioned I will receive a refund It's been almost a week, I have not receive my refund Since I am uncertain of the status of my refund, I want to make sure I keep this case open In addition, I would like to share with you one of the points you brought up in your letter You mentioned I submitted my application with the wrong info; I marked my property as a 1-unit versus a condo When filling out the application, I did check the 1-unit property; the unit is one of the unit of a 1-unit Thus, I checked the box I realized I made a mistake when I spoke with the appraiser Because of my mistake, I paid an extra $for my appraisal I paid hefty for checking the wrong boxthus, I didn't think it was necessary to bring up that fact When said and done, the appraiser told me he just had to make sure he check the right box and submit the appraisal I didn't argue the point about the $at the time because I figured, if the loan will work out, I don't want to sound like I am nickle-and-diming your company In case you want to know, I paid for my mistake At the point, I am waiting for the my 2nd appraisal fee to be refunded back on my account Thank you, [redacted] **

October 7, [redacted] RE: Revdex.com Complaint # [redacted] Dear Mr***: This letter is in regards to a recent complaint you filed with the Revdex.comI have had a chance to look into the matter and see that a credit card reversal request was placed on our end on October 1, Attached please find a copy of the receipt showing the reversalThese reversals typically take anywhere from five to seven business days to appear on your end Please reach out to me at (619) 814-or ***@aimloan.com no later than October 13th if your credit card company does not reflect this reversal Sincerely, [redacted] VP of Loan Production

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I use the web site of the aim loan to view my account and make payments , I attached attachment screen shots of my account , screen shot is the payment amount which is where I get the info on how much to pay online every month , #attachment is the aim loan statements from then same web site#payment that I made this year so farI have been paying the same amount of $for some time I have cancelled checks or the new version of a payment was removed from my bank account into the aim loan account I have paid every month and have never missed a month , I can send them to you or aim loan , but this year I also have paid payment of $plus a payment of $and a payment of $and this is only the month of august the 8th month of the yearsee attachment aim loan paymentsi do not see the above payments included in the aim loan statementi just paid $8-and that payment is no where to be found on the web site.I did receive a call from someone about this loan payment telling me that I have not paid the aim loan and I am months behind and he wanted a payment over the phone , I thought it was a scam because while on the phone I logged into my account and the account stated that the next payment due was days later, so the online web site stated that I was current on the payments.Still now aim loan reported to the credit bureau that a did not pay my loan for months in but I have made extra payments this year , I did not miss a mortgage payment ever!!!!!!!!!i just want Aim loan TO CHANGE THE CREDIT REPORT , change the report that I was not late this year Regards, [redacted]

I apologize for any frustration the borrower experienced as a result of this transaction Unfortunately, repricing was necessary since the loan was not ready to fund until after the lock had expired The delay was the completion of the appraisal; however, the appraiser could not complete the appraisal until all renovations were finished on the subject property A review of the appraisal required additional information from the borrower The approval of the loan was delayed because the appraiser could not start their work until after all renovations on the property were complete As a result repricing was addressed per AimLoan’s policy sent to all borrowers upon locking in a rate

Dear Mrs [redacted] :I am in receipt of your complaint filed through the Revdex.com dated March 9, 2016, regarding loss draft claim number [redacted] .Our records show that claim check number [redacted] in the amount of $11,was received on January 28, The funds were then deposited into a restricted escrow account on January 29, As the claim check exceeds $10,000.00, repairs are to be monitored, and funds are to be disbursed in installments as repairs progress.As no other documentation was received with your claim check, a letter was sent dated February 2, 2016, requesting the Insurance Adjustor's Report and the Contractor's Estimate.On February 9, 2016, we received a call from you to request a status on the loss draft claim checkAs you were not authorized to speak on behalf of this account, we were unable to provide you with any loan-level information at that timeOur representative advised you on how you could be granted authorizationThe same occurred several times after, as wellWe received the necessary authorization on March 3, 2016, and you were added as an authorized party on this account.You and Mr [redacted] were advised several times over the phone as to what was needed to proceed with the loss draft claim, as well as by correspondence in a package sent to you dated February 16, Enclosed is a copy of this letter for your reference.The Contractor's Estimate was received on February 24, This estimate did not include the contractor's name, so a letter was sent advising of thisThis was received on February 29, 2016.The final document required to proceed with the claim was the Insurance Adjustor's ReportThis was not received until March 1, The first installment in the amount of $3,was disbursed on March 2, 2016.Per your request, we submitted a work order on March 3, with our third party inspection company, [redacted] , to have the repairs inspected for 100% completion.On march 14, we received the inspection results showing 100% completionOnce we received the Lien Waiver form that is completed by your contractor and notarized, the remaining funds in your restricted escrow account will be disbursedThe only Lien Waiver we have on file was completed by you and Mr [redacted] , and this needs to be completed by the ContractorThis information can be sent to the following address:ATTN: Loss Draft Department [redacted] Fax: [redacted] If you have any questions, please call me at [redacted] .Sincerely, [redacted] ***Research Department

The loan consultant I got was extremely fast to reply and very good at answering questionsExcellent speed and serviceVery good attitude!

I am in receipt of your complaint filed through the Revdex.com dated March 25, 2016, regarding your mailing address.Our records indicate we received your written request to address on February 26, Our system was updated and mailing address, which matches your property address, as for the frustration you experienced while trying to have because your loan has more than one borrower, we required written consent from all borrowers before this change could be made.Additionally, you requested copies of your year-end statements, which included your Form and your Form 1099-INT, as well as a reissued escrow refund checkI have enclosed copies of your year-end statements for your recordsYour escrow refund check in the amount of $- has been reissued to check number [redacted] , dated March 16, 2016, and was mailed under separate cover on March 17,If you have not yet received this check, please let me know.If you have any questions, please call me at [redacted] ext***

Please see the attachedDear [redacted] and Ms [redacted] : I am in receipt of your complaint filed with the Revdex.com regarding the collection of property taxes in your escrow accountI am sorry that I was unable to reach you by phone today to discuss our course of action regarding your escrow accountWe reached out to [redacted] County to determine the cause of the discrepancy between the tax estimate that you provided and the tax estimate provided by the title company at closingPer [redacted] County, the estimate that you provided is the most accurate projection for your upcoming property taxes with the full assessmentAs such, we have updated our record to reflect your installments, each in the amount of $Additionally, your escrow account was reanalyzed, resulting in a surplus in the amount of $1,875.42, which will be sent to you with a breakdown of this analysis in a separate mailingYour new monthly payment, effective with the January payment, is $I sincerely apologize for any concern and inconvenience that this matter may have caused, and I thank you for your continued patience and cooperation while resolution was reachedIf you have any questions, please call me at [redacted] Sincerely, [redacted] Research Department

[redacted] RE: Revdex.com Complaint # [redacted] Dear Mrs***: This letter is in regards to a recent complaint you have submitted to the RevDex.com I have looked into your complaint and concluded with [redacted] that we must keep a copy of all documentation that has been provided to us per regulationsI can assure you though that no access to your documentation can be obtained externally as once the documents have been downloaded through the secure channel that access is then no longer granted A copy of our Privacy Policy (which was included with your online loan disclosures) IS attached to this letter and explains in greater detail how we protect your privacy I apologize that this was not explained to you in a clearer matter by the AimLoan.com Associates with whom you were working Please feel free to reach out me directly at (619) 814-or via email, [email protected] should you have any further questions or concerns surrounding our Privacy Policy Sincerely, [redacted] VP of Loan Production

My loan just funded last week I had an excellent experience with AimLoan! This is the 3rd refi for me and this was by far the smoothest! Three ladies made everything flow...from start to finish: ***, [redacted] and [redacted] VERY PROFESSIONAL, VERY PERSONABLE, and willing to go the extra mile to get things closed before I would owe another month of interest to my previous lender OUTSTANDING CUSTOMER SERVICE and VERY RESPONSIVE!! I highly recommend this company and will use them again if I ever need to purchase and/or refi again!!

Please see the attachedDear Mr [redacted] This is to confirm receipt of a recent complaint you filed with the Revdex.comwe have reviewed your complaint and welcome the opportunity to respondIn reviewing the sequence of events that occurred, the delays surrounding the closing of your loan were of no fault of AimLoanThe delays that occurred resulted from AimLoan being unable to receive a title report from the title company you selectedYou entered into an agreement to purchase a home in early August and it wasn't until November 20th that AimLoan received the title reportYou and your real estate agent were made aware of the challenges obtaining the title work numerous times from the beginning of the processIt wasn't until mid-September that the title company requested a commitment letter to release the title workIt seemed we were going to receive the report shortly thereafter, but even after the commitment letter was provided to them they did not release the title workYou and your agent were kept in the loop and asked to assist in expediting the request since we were exhausting our attempts to follvia phone and emailThroughout October we communicated to you we had not received the title work and asked you and your agent to continue to assistIn November we were informed the title company was waiting on items from the seller to release the title workBy the time we released the title work, your credit documentation had already expired requiring the processor to request updated documentsAs a result, your credit report had to be rerunUnfortunately, your credit score had dropped significantly and was now below the minimum required score.In response to this latest challenge, you were presented with optionsWe recommended you reach out to the credit bureaus to clear up any erroneous information that was affecting your score and your loan officer provided details on how to expedite that processUnfortunately, at this point AimLoan is at a standstill until your credit score has improved above the minimum requirementif you wish to further discuss this complaint, feel free to contact me directly at [redacted] or [redacted] Sincerely, [redacted]

Our family recently built a new house and needed a mortgage companyAfter extensive research, reading reviews and working out the different rate scenarios with my loan consultant [redacted] , we pulled the trigger and locked in an incredible 3.125% rate with just under a point The process was smooth and issue free Just have your docs in order and it's a breeze I literally ran it to weeks before closing, pulled the trigger and they made it happen right on the builders set closing date (2.23.2015) I couldn't be happier with everything and everyone We've already referred friends over I highly recommend AIM

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I used the aim loan web site each month and paid the requested amount every month.when someone called from aim loan and 1st they asked me for my social security then told me was late on my payment and demanded a payment over the phone I thought it was a scam, I logged onto the aim web site and could see that I was 2 payments ahead. the person on the phone told me that the web site is wrong and demanded a payment over the phone , I said no again .I need to know where can I file to hear this case in person in front of a judge, so I can show someone in person all of the payments and aim web site screen shot Regards, [redacted]

Dear Ms [redacted] : I am in receipt of your complaint filed through the Revdex.com dated June 20, regarding the availability of your e-statementsPlease note that monthly statements are uploaded onto our website within business hours of being generatedAs your monthly billing statements are generated on the first business day following the closing of your grace period, there will be a delay between the date that you make your monthly payment and the date that your monthly billing statement is generated.In the months of April and May 2016, we identified a delay in posting your e-statements to your online accountThis has since been correctedYour June monthly billing statement was generated on June 17, and available as an e-statement to your online account as of June 20, We sincerely apologize for any concern and inconvenience that our previous delays may have causedPlease also not that the online site will reflect your payments and updated due dates posted and your account accurately reflects a July 1, due dateThe documentation we relied upon in reaching the conclusions outlined above is enclosed for your referenceWhile we believe that this response fully addresses the concerns outlines in your complaint, should you have any further questions, please contact our Customer Service Department at [redacted] Sincerely, [redacted] Research Department

AIM loans We just completed the closing process. I wanted to say thank you for the easy experience. It has been a real pleasure dealing with you and your colleges. Stephanie is terrific, responsive, concise on what she needs and excellent follow up. I am not sure who should I send the comments and reviews about my experience with AIM Loans, but more people need to know how great this process is to busy people like me. Being able to submit docs when is convenient to me through the website, email communications, real time verification that the documents were sent and received. The fax cover letter to route to the right person. Very easy and fit my schedule perfectly. You guys do great work and I will recommend you to anyone I know looking for great rates and service. Best regards, Lev Rejanovinsky

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My identity was compromised and I believe the accomplice has been opening up credit under my name or checking for credit, I did not authorize this and needs to be removed immediately
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have no clue how to find an attachment with the details of this, or any response THERE IS NOTHING IN THE ATTACHMENT LINE OF ANY EMAIL I HAVE RECEIVED I don't know how to make this more clear I keep responding that I do not accept the business response because I CANNOT FIND AN ATTACHMENT with the details I will keep responding that I do not accept the business response until someone can assist me with this issue As of 4/11/I have not received the balance of the insurance money owed to me by Aim Loan and I am unable to find any attachment that might state their position on holding money that is intended to pay for my new roof Until I am able to see an attachment with their response, or until I receive the balance owed to me, I will continue to "reject" their response I am including TWO attachments with this note One is the Letter of Satisfaction that Aim Loan sent for me to fill out and have notarized You will see that this Letter is written in a confusing way which asks for the contractor to be 100% satisfied with the work done, then asks the borrower to sign and have notarized The second attachment is my response to the Letter of Satisfaction.]
Regards,
*** ***

GreetingsI would like to close the above complain since I have reached an acceptable resolution with the company (***).Please advise if additional information is required for this purpose.Regards*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't buy the argument that it is no fault of AimloanNever before the rejection of the loan I was informed of the occupancy ruleAimloan could have at least gone through these rules with me BEFORE the due diligence period or at the very least before asking me to repair the deckRejecting a loan after asking the customer to spend money to fix the home, is unethical business practiceI tried to resolve this with the seller, but could not get the seller to legally pay for these expenses, as deck repair was not in the original binding contractI could not back out of the contact as the due diligence period was overIt is ironic that Aimloan claims that it has gone the extra mile to help me, because the company never returned my phone calls and emails until I filed a complaint with Revdex.comI don't think that is going even an extra stepI considered the complaint unresolvedThank you Revdex.com for your assistance.
Regards,
*** ***