AimLoan.com

This letter will confirm our actions in response to your complaint, filed with the Revdex.com, regarding your May payment
Enclosed is a copy of the Transaction Report we received from our lock box showing we received the physical check on Saturday, May 17, The check was picked up at the post office and brought to our lock box processing location on Monday, May 19, The payment was processed and applied on May 20, 2014, effective May 17, (the date when the check was received at the post office)Enclosed is a copy of your account history for your records
There are two methods through which payments can be transmitted to us electronically: CIE (Customer Initiated Entry) or CTX (Corporate Trade Exchange). The relevant method here is CTX which allows for the transfer of funds (debit or credit) within a trading partner relationship in which a full message or full payment-related information is sent electronically with the funds transferEquity Accelerator/Western Union does not have a contract or relationship with us or our bank to allow us to accept payments via the CTX application. However, Equity Accelerator uses a CTX application to send payments electronically which needs an extra conversion on the receiving end, as our bank only accepts their payments through the CIE method. It appears Equity Accelerator sends us an electronic file via CTXIt is rejected as an unknown sender and goes back to Equity Accelerator, who then disburses a physical check and sends it to the lock box
We have contacted Equity Accelerator/Western Union to start the process to receive CTX files. Today our Cash Department spoke to the Equity Accelerator RepresentativeWe will follow up to determine when we can begin to accept CTX files from Equity Accelerator
We also determined that Equity Accelerator/Western Union has been sending the checks to the incorrect zip code (sent to 60055-instead of 60055-0054)While we work on determining whether we can begin to accept CTX files from Equity Accelerator, please contact Equity Accelerator to advise them to change the zip code in their records for your payments. This should speed up the delivery of the checks to our lock box
Please accept our apologies for any inconvenience you have experienced as a result of this issueWe will diligently work to assure the appropriate handling of your loan in the future. If you have any questions, please call *** *** in our research department at 1-*** to further discuss this matter

I contacted AimLoan for a refinance loanThey honored the terms of the lock agreement (great rates by the way)I have a complicated financial situation but we worked through it together and satisfied all requirementsThe loan closed at my office during the day and I'm very pleasedGreat job *** and ***!

December 15, 2014*** *** *** ***
*** ** ***RE: Loan Number: *** Case Number: ***Dear Mr***:I am in receipt of your rebuttal filed through the Revdex.com dated December 5, 2014, regarding your loss draft claim number *** and the process that we follow in the disbursement of funds.While I sympathize with your concerns of our loss draft procedures, please be assured that the policies that we follow are established in order to protect both the borrowers as well as our mutual interest in the property, while adhering to guidelines set forth by federal mortgage servicing regulators.In an attempt to assist you in these processes, we provide them to you in writing immediately upon notification of your claimWe continued to follow this plan accordingly.I sincerely apologize that you feel as though our procedures are untimelyPlease understand that our procedures have everyone's best interest in mind.If you have any questions, please call me at 1-847-550-7637.Sincerely,*** ***Research Department

I did a refinance with AimLoan recently and I highly recommend it *** and *** were great and made everything very easyI refinanced
at a low rate and low closing costsA very good experience all around

December 3, 2014*** ***
*** *** ***
*** ** *** RE: Loan Number: ***Dear Mr***:I am in receipt of your complaint filed through the Revdex.comregarding-the funds for your loss draft claim number *** that you feel arebeing withheld from
you.Please be assured that every action to provide you with your funds in a timelymanner was takenYou were notified of our procedures for loss draft claims both inwriting and on the phone on several occasionsAn initial package with thesedetails was sent to you dated August 18, 2014.Per our procedures, for claims with a Replacement Cost Value greater than$5,000.00, funds are disbursed in three equal installmentsThe initial claim checkin the amount of $5,was received on September 4, and placed in arestricted escrow account on September 5, 2014.The first installment of $1,was sent to you on September 9, Inaccordance with our procedure, in order to have your second installment disbursed,we require an inspection be completed showing the repairs at 50% completionThiswas outlined in the letter that accompanied your check; however, this inspectionwas not requested by you until November 4, This request was submitted to ourinspection vendor and an inspection was scheduled with you for November 12, 2014.Our office received the results of the inspection on November 14, 2014, showing therepairs were completeAs such, vae immediately disbursed the secondinstallment in the amount of $1,This check was mailed to you on Monday,November 17, 2014.As is our procedure, our office contacted you by phone on November 17, 2014, toinform you that in order to release the final installment, we require a notarizedlien vaaiverThis document provides us with confirmation that there are noadditional contracts for said work outstanding and that there is nothing due or Lobecome due to any person f..or the cost of material, labor, or any kind done or to bedone upon or in connection with said workIn the event there are severalcontractors associated with your claim, a notarized Letter of Satisfaction wouldsuffice, rather than multiple Lien WaiversThis information was explained in theinitial package sent to you as well.As a courtesy, we opted to send the final installment of $1,to you withoutthe lien waiverThis check was sent to you overnight on November 18, 2014.Our records show that as of November 24, 2014, the check for the second installmenthad not yet been received by youAfter speaking with you, it was decided that astop payment on this check would be placed and the check would be reissuedThereplacement check was sent overnight on November 25, 2014.I sincerely apologize for any misunderstanding that may have occurred and for anyconcern and frustration that this matter may have caused.If you have any questions, please call me at 1-847-550-7637.Sincerely,
*** ***Research Department

This is to confirm receipt of your recent complaint you filed with the Better BusinessBureau.After reviewing the comments from your loan, it was discovered that there were variousdelays obtaining documentation during the processThe main delay was the result ofneeding
documentation to verify expenses were paid by your businessWithout thisverification we could not qualify you for the loan, despite using self-employment, secondjob, and rental income on your applicationWe had statements for the debts we needed toexclude, but we did not have sufficient proof that these debts were reported as expensesby the businessIt was not clear in your business return, so we needed a CPA letter toconfirm where these expenses were reportedSince you did not authorize us to obtain aCPA letter to confirm this information, we could not exclude these debts and your debtto-income ratio was too high for loan approval.We followed up with you multiple times to try to resolve this matter so we could approvethe loan, but unfortunately you did not agree to assist with the remaining documentsWedid, however, agree to refund your appraisal fee before we closed out your application.If you wish to discuss this matter further, please feel free to reach me at *** ***.Sincerely*** ***VP of Loan Production

Please see the attached.Dear Mr***:We have received your recent response to the above referenced complaint and AimLoan.com's initial responseAs previously indicated, the issue we are now experiencing pertains to your creditI am uncertain nor do I agree with what was communicated to you by the member of the local bank but AimLoan.com has previously and can again provide you proof to show that your credit score is lower than the required minimum.Originally your credit report was verified on July 14, at which point you met the minimum requirements relating to credit scoresPer program guidelines, credit reports are valid for daysWhen your credit report was verified on December 7th, after the title related issues were cleared up, your credit score dropped significantly due to a few negative impacting items which occurred in October and November of Upon discovery, a member of AimLoan.com then provided you with solutions for how to go about resolving the credit issue. AimLoan.com can again provide this information to you as we can clearly show you a copy of both credit reports along with the negative reporting items. Until such time as these items are addressed and your credit score improves above the minimum requirements, we will not be able to move forward as the loan is not approved.Please feel free to reach out to me if you wish to receive the information that was previously provided to you or have any further questions relating to this complain.Sincerely,*** *** ** *** ***

Dear Ms***:I am in receipt of your complaint filed through the Revdex.com dated June 20, regarding the availability of your e-statements.Please note that monthly statements are uploaded onto our website within business hours of being generatedAs your monthly billing
statements are generated on the first business day following the closing of your grace period, there will be a delay between the date that you make your monthly payment and the date that your monthly billing statement is generated.In the months of April and May 2016, we identified a delay in posting your e-statements to your online accountThis has since been correctedYour June monthly billing statement was generated on June 17, and available as an e-statement to your online account as of June 20, We sincerely apologize for any concern and inconvenience that our previous delays may have caused.Please also not that the online site will reflect your payments and updated due dates posted and your account accurately reflects a July 1, due date.The documentation we relied upon in reaching the conclusions outlined above is enclosed for your reference.While we believe that this response fully addresses the concerns outlines in your complaint, should you have any further questions, please contact our Customer Service Department at ***.Sincerely, *** ***Research Department

Dear Ms***:
I am in receipt of your complaint filed through the Revdex.com dated August 10, 2016, regarding collections activity on your accountPlease be advised that you have been receiving collection calls, late fees, and negative credit reporting because you
have been making short paymentsOn May 19, 2014, your escrow account was analyzedDue to an increase in your tax and insurance amounts, your monthly payment amount increased to $1,effective July Our records indicate that you correctly made this payment until your next analysisAnother analysis was completed on May 18, 2015, which again yielded a payment increase to $1,06.36, effective July, After this analysis, only one payment amount of $1,was receivedAll other payments made were still in the old payment amount of $1,Although we applied these payments, we sent multiple letters to you to advise that you were remitting payments for less than the amount due and that your escrow account was being shorted to apply the fundsAs such, we also recommended in these letters that you should send the remaining amount of $to replenish your account.Additionally, in September 2015, we received a Notice of Non-Renewal from your insurance company stating that your policy, number DF ***, would not be renewed on November 5, Per the documents signed at closing, it is your responsibility to maintain continuous hazard insurance coverage throughout the life of your loanAs we did not receive evidence of a new policy before the expiration of your previous policy, we began sending you notices that expressed our intent to force place coverage if you did not provide us with proper evidence of insurancetwo of these notices were sent, dated November 6, and December 7, 2015, to advise you of possible lender placed actionA third notice, dated January 15, 2016, was sent to inform you that a policy had been purchased on your behalf and that the funds were disbursed from your escrow account in payment of the policyPayment for the lender placed policy was disbursed on January 12, in the amount of $4,At that time, there were not enough funds in escrow to cover this amountAs such, we advanced funds in the amount of $2,to your escrow account and it was your responsibility to repay that amountOn January 20, 2016, we disbursed $1,in payment of your city taxes with the Lowell City Tax Collector, as well as $1,in payment of a hospital tax that was found to be delinquentAs there was a negative balance in your escrow account, we advanced additional funds to make these payments and protect our mutual interest in the propertythese disbursements prompted an interim escrow analysis to be completed, which yielded a substantial increase in your monthly paymentAfter this analysis, your new payment amount became $1,918.66, effective with your March paymentOn February 12,2016, we received a faxed copy of a Preferred Mutual Insurance policy, number ***After reviewing this document, we contacted your carrier on February 18, and confirmed that there was no lapse in coverage at that time; however, your policy was pending cancellation due to non-paymentWe were advised of the amount due of $1,143.70, which was disbursed the very same dayAs we now had an active insurance policy on file showing that there was no lapse in coverage, we cancelled the lender placed policyA noticed dated February 19, was sent to confirm cancellation and the premium of $4,was refunded to your account on February 22, 2016, which greatly reduced the shortage in your accountOn March 7, 2016, We received funds in the amount of $1,As this amount was not sufficient to make the full payment of $1,918.66, the funds were placed in a suspense accountWe decided to apply these funds to your March payment on March 10, 2016, with an effective date of March 7, to show accurate date of receiptA letter dated March 11, was sent to you to advise that we shorted your escrow payment to apply your funds and we recommended sending the remaining amount of $to replenish your escrow accountOn April 8, 2016, we received another short payment of $and the funds were placed in suspenseAlthough we had previously accommodated your short payments, we were no longer able to do soA letter was sent on April 11, advising you of this and stating that we would not apply the funds until the remaining amount of $was receivedWe did not receive another payment until May 17, funds in the amount of $1,were combined with $from your suspense account to apply your full April payment amount of $1,Additionally, on May 17, 2016, your annual escrow analysis took placeThis analysis yielded an overage in your escrow account in the amount of $We are legally obligated to return overages of more than $to you via checkThis overage was issued to you via check number *** on May 18, Due to this analysis, your monthly payment amount was reduced to $1,173.91, effective with your July paymentHowever, we continue to receive short payments of $1,Please be advised that these payments will not be applied until the remaining amount due is receivedThese short payments caused your account to fall behind, which is why you were charged late fees and reported negatively to the credit bureau(s) to which we reportWe sent multiple letters and notices advising your of the status of your account and made repeated attempts to contact you via phone to discuss these issuesAs such, we will not be making any adjustments to your credit report unless you can provide documentation substantiating that the disputed payments were received in full in a timely mannerFurthermore, as your account is still due for the August payment, collection activity will continueAs of the date of this letter, there is an amount of $1,in your suspense accountPlease remit the remaining $to complete your August paymentThe documentation we relied upon in reaching the conclusions outlined above is enclosed for your reference.
While we believe that this response fully addresses the concerns outlined in your correspondence, should your have any further questions, please contact our Customer Service Department at ***Sincerely,
*** ***
Research Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I received the message that the business (Aim Loan) had responded and I was to look at the attached document However, I am not able to find any attachment When I open the message from Revdex.com there doesn't seem to be any attachment from the business So, I am not actually rejecting their response, I would need to see their response
Regards,
*** ***

October 31,
*** **
Stranahan Dr
Alhambra, CA
RE: Revdex.com Complaint #
Dear Mr**:
This letter is in response to your recent complaint filed with the Revdex.com
We have had a chance to review
your file and our findings are different than what you
reported in your complaintOur records indicate that you were pre-qualified for the
mortgage based on the income you represented on your loan applicationHowever, the
documentation you subsequently provided did not support that level of income,
specifically as related to rental income on your investment propertiesBy the time this
discrepancy was discovered, the appraisal had already been completedAll of the deposit
received for your appraisal report has been paid to the appraiser, an independent third
party
Our staff did the very best they could to provide you with other options to assist you in
qualifying for another mortgage given the difference in incomeThe option of a 30-year
fixed rate loan was presented as it provides for a lower payment than the 15-year fixed
rate loan you applied for and you qualified for the lower payment based on the income
actually supported by your documentationYou indicated to our staff that you were not
interested in any other options and requested that your loan application be cancelled,
which we did
Please feel free to contact me at ( 619) 814-or via email, ***@aimloan.com should
you have any further questions or concerns in regards to your loan application
Sincerely,
*** ***
VP of Loan Production
***

October 31,
*** **
Stranahan Dr
Alhambra, CA
RE: Revdex.com Complaint #
Dear Mr**:
This letter is in response to your recent complaint filed with the Revdex.com
We have had a chance to review your file and our findings are different than what you
reported in
your complaintOur records indicate that you were pre-qualified for the
mortgage based on the income you represented on your loan applicationHowever, the
documentation you subsequently provided did not support that level of income,
specifically as related to rental income on your investment propertiesBy the time this
discrepancy was discovered, the appraisal had already been completedAll of the deposit
received for your appraisal report has been paid to the appraiser, an independent third
party
Our staff did the very best they could to provide you with other options to assist you in
qualifying for another mortgage given the difference in incomeThe option of a 30-year
fixed rate loan was presented as it provides for a lower payment than the 15-year fixed
rate loan you applied for and you qualified for the lower payment based on the income
actually supported by your documentationYou indicated to our staff that you were not
interested in any other options and requested that your loan application be cancelled,
which we did
Please feel free to contact me at ( 619) 814-or via email, ***@aimloan.com should
you have any further questions or concerns in regards to your loan application
Sincerely,
*** ***
VP of Loan Production
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The letter affirms that I was correct in my original complaint and states that the company will refund the gross over collection of funds and adjust my escrow payments to reflect their mistake that dragged on for months. However, in trying to work with them to fix the problem, they did not apply my timely payment of principal and interestand charged me a late fee when nothing was actually due on the escrow portion of the payment. I cannot accept this partial resolution until the company refunds the late fee and assures me in writing that the incorrectly assigned late payment status will not be reported or has been removed from any credit bureau reporting that may have occurred.I truly appreciate that the Revdex.com has assisted me in this matter. Before I contacted you, the company was not making a good faith effort to correct this problem.*** ***
Regards,
*** ***

November 21,
*** * ***
*** *** ***
*** ** ***
RE: Revdex.com Complaint #***
Dear Mr***:
This is to confirm receipt of a recent complaint you have filed with the Revdex.comI have had
a chance to look into your complaint and see that you were refunded your
appraisal
deposit the same day that you had requested this from us and the same day of this
complaint
In regards to your comments surrounding the process of collecting a credit card for the
appraisal, it is AimLoan.com's policy to obtain and charge a credit card for the ordering
of the appraisal at the time of rate lock (or prior if the borrower wishes to have their
appraisal ordered)When a borrower is in contract to purchase a home with a closing in
less than days, it is imperative that the appraisal be ordered and completed ASAP so
that the closing date is met
In your situation had you not wanted the appraisal to be ordered and charged to your
credit card, then this should have been discussed with the Loan Consultant at which point
the Loan Consultant would not have asked for a credit cardIn our opinion collecting a
credit card number for use at a later time is not good policy and can result in potential
fraud as this number must be stored in a database somewhereCharging the card the
same day eliminates this risk as the card is immediately charged and there is then no
record ofthe credit card number
None the less, the appraisal deposit has been credited back to you the same day the
request was madeThere was no need to submit a complaint to the RevDex.com as this was addressed
Feel free to reach out to me should you have any further questions or concerns
surrounding your loan application
Sincerely,
*** ***
VP of Loan Production

Once documentation is received, it’s reviewed and compared to what was provided on the application. If the documentation received does not confirm this information we request additional information to support an approval. There were some delays with the process as a result of
needing to verify information that was not originally provided on the application. To obtain loan approval we needed a third party, *** Credit Reporting Agency, to verify this information

It appears this borrower attempted to remit the August payment online on three different occasions (August 11, 20, and 30, 2017) from an account ending in *** and all three payments were returned due to an invalid account number being usedI have pulled the full account information of the
payments returned in August 2017, as well as the account information for online payments made earlier this year that appear to have been made from the same account for comparisonThe account number entered for the August payments was 511***, whereas the account number entered for payments earlier this year was ***This is what caused the payments to be returned The late fee that was assessed on August 17, was initially paid with the borrower’s second attempt at the August payment; however, as that payment was reversed, the payment of the late fee was also reversedThat late fee was subsequently waived on August 30, Unfortunately, when the August 30, payment was reversed on September 5, 2017, the late fee was reassessedThe borrower paid this late fee with the replacement August payment that was remitted via phone on September 6, I am going to have that late fee payment reversed tomorrow and then I will waive the late fee as it should not have been reassessedI will have a check issued to return the funds to the borrower I am also in the process of pulling the recent calls on account with the borrower to see if there are any areas of improvementI have attached copies of the online chats this borrower had with our Research Department on August 30, (one chat) and September 6, (two chats)

I applied for a no-cash-back refinance months ago with this firm My credit scores are in the 800s, I have many times the amount of the loan in cash and securities (which they don't care to see), and have income many times the monthly loan payment I even have another loan with this firm on which I have prepaid additional principal from its beginning, never missing a payment, but their only response is repeating questions already answered or making statements which are not true Is months sufficient for them to fund the loan, or must I submit to a continuing stream of more duplicative and inane questions?

Please see the attached.Dear *** and Ms***:I am in receipt of your complaint filed with the Revdex.com regarding the collection of property taxes in your escrow account.I am sorry that I was unable to reach you by phone today to discuss our course of action regarding your escrow account.We reached out to *** County to determine the cause of the discrepancy between the tax estimate that you provided and the tax estimate provided by the title company at closingPer *** County, the estimate that you provided is the most accurate projection for your upcoming property taxes with the full assessment.As such, we have updated our record to reflect your installments, each in the amount of $Additionally, your escrow account was reanalyzed, resulting in a surplus in the amount of $1,875.42, which will be sent to you with a breakdown of this analysis in a separate mailingYour new monthly payment, effective with the January payment, is $868.09.I sincerely apologize for any concern and inconvenience that this matter may have caused, and I thank you for your continued patience and cooperation while resolution was reached.If you have any questions, please call me at ***.Sincerely,*** ***Research Department

We have requested the same documentation on several occasions. The documents that have been provided continue to have the necessary requirement missing. Guidelines require that the borrower’s name(s) appear on the homeowners insurance policy. The policy that has
been provided does not contain this information. We are ready to move the loan forward as quickly as possible once this information is received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The letter affirms that I was correct in my original complaint and states that the company will refund the gross over collection of funds and adjust my escrow payments to reflect their mistake that dragged on for months. However, in trying to work with them to fix the problem, they did not apply my timely payment of principal and interestand charged me a late fee when nothing was actually due on the escrow portion of the payment. I cannot accept this partial resolution until the company refunds the late fee and assures me in writing that the incorrectly assigned late payment status will not be reported or has been removed from any credit bureau reporting that may have occurred.I truly appreciate that the Revdex.com has assisted me in this matter. Before I contacted you, the company was not making a good faith effort to correct this problem.*** ***
Regards,
*** ***