AL and PO Corporation

Complaint: ***
I am rejecting this response because:I was told there was no manager available until Monday, 4/4, when I called on 3/Please review recording of the second phone call on 3/The shipping I paid for was expedited, as in 2-business days, on 3/? No indication was ever given that there was a manufacturing error until I called on 3/? The company failed to communicate this until I called themOn 3/I still had no shipping information as promised on the 3/call? Which is why I called this company two days in a rowThey should have overnighted the stockings and refunded my expedited shipping cost as this is their fault.?
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because:? The customer service team has been unresponsive in regard to this matter.? Obviously, if the customer service team had been responsive or effective in addressing this complaint, then I would not be contacting the Revdex.com.? The return charges for shipping have been excessive and not clear at all.? The shipping charges have been duplicated and I have been told various amounts for the store credit.? The items I returned are in their original packaging, unopen and unworn.? I kept the that I opened.? These can be sold again.? I have no idea what the alleged store credit is and I have been charged various amounts for shipping charges as well as PAYING FOR SHIPPING MYSELF when I mailed the package back.? ? The prices that they charge are? exorbitant? and I thought that I was getting quality medical grade stockings.? Unfortunately, I did not check the Revdex.com site until I did not get a satisfactory answer from company.? Clearly this company's motto is to rip off every customer.? ? They have no concern that so many people have complained to Revdex.com and that they have a F rating.? I think the company should be reported to additional consumer groups and regulatory agencies for their fraudulent practices.? ? I am requesting the refund I am due of $paid to myself at *** ** *** ***? ? Commerce City, CO?
Sincerely,
*** ***?

Our return policy is available to all customers on our website prior to ordering, in the return policy it gives a list of brands that regardless of the condition they are (ie:new/unopened) these brands will only be eligible for exchnage or store creditThis information was also provided to the
customer when he initiated the requestThe process to submit the request is as follows: you enter in your order ID, you enter in the email that was used at the time of purchase, then it is paragraphs to read and directly under the paragraphs is the "I AGREE" bottom to clickIn the 3rd paragraph it again, gives that list of items, that regardless of the condition being returned these brands only qualify for a exchange or store creditIt is clear based on the customer statement that he did not read the information that he agreed toHe is more then welcome to reread the information so he may have a better understanding as to why the item does not qualify for a refund

Customer submitted a return authorization request (RMA) as per our policy.? Which cardholder also agreed to our terms and conditions at point of saleWe informed customer that she can either exchange or receive store credit per our return policyThe items ordered are only exchangeable per our
return policy please view policy below.? ? Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefully RETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned How to return?? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** *** *** **? ***Please allow 2-weeks for processing Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $ HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: Jobst Brand Relief, Maternity, Sigvaris Access, Mediven Assure, Curad, Futuro, Mediven, Juzo Basic, Truform, Therafirm,Second Skin, Activa, Rejuvahealth, Sockwell, DrScholl's, CSX Sport, Zensah, McDavid, Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Complaint: ***
I am rejecting this response because:Why haven't I received the merchandise back then?? ? It is not legally theirs to possess being they REFUSED the return.I have contacted the Attorney General of Illinois to investigate this company further? They have NOT heard the last from this consumer and the scams they are pulling on innocent consumers.I demand my merchandise returned then!! ? Sure works in their favor to keep the merchandise AND my $70!!
Sincerely,
*** ***

On the last exchange, the 3-pack was not requested in the initial email, only the four pairs of Due to a clerical error we cashed the check that was sent to usWe have refunded the customer for the check to their *** card we had on fileIf the customer is still interested in the
3-pack, they can place a new order for the item as there is no store credit remaining from this exchangeWe sincerely apologize for the error

Customer when they purchase this order with our company, they sign and acknowledge the company policyWe can only provide a store credit or a exchange only due to medical productsThat is clearly stated and customer clicked on I Agree before placing the orderThis is the company policy we send
out to customer at time of requesting RMA.? Please reply to this email, if you would you like a store credit or exchange? I do apologize but a refund isn’t an optionIf exchanges please provide the item number for the new product according to the size, color, and or style if applicablePlease allow up to - business hours for a responseIf your order qualifies for a Return or an Exchange, an RMA# (Return Merchandise Authorization Number) along with return instructions will be sent to the email provided to usPlease reply to this email and answer all questions and we will send you the RMA if you qualify for an EXCHANGE or STORE CREDITThe store credit that is given does not expire until you reach out to us and use it? ? ? ? ? ? ? ALL PRODUCTS that are return are on customer own expenseWe don't provide any type of prepaid label Please see return policy for the fee deduction for all return products Please keep in mind that whenever you return a product from us you must return the product in its original box, we CANNOT accept any returns for a product without a boxIf you return products that are over day and worn, dirty or misused we have the right to refuse your return and return package to you? ? ? ? ? A $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or moreBRACES AND HEAVY PRODUCTS ARE SUBJECT TO A DIFFERENT FEEPrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior notice.? https://www.compressionsale.com/return-policy.htmlThank You!

It was certainly on a back order which is why it wasn't shipped out until three days after the purchase was madeThe customer requested rush shipping which goes through USPS as indicated on our Shipping Information page within our websiteUSPS took more than two weeks to deliver the package after we shipped it, despite the fact that we shipped it with your preferred shipping method.? We are not responsible for delays by USPS and, therefore, a refund will not be issued

For defective items, we have the customer send us a picture of the defect, we send that picture to the manufacture and the manufacture sends the customer the replacementThis is the process for every customer, if the customer has not heard anything back from us, that is because we have not heard
anything from the manufactureHave the customer call *** and speak to *** and he will be able to assist

?
Complaint: ***
I am rejecting this response because:? This co picked out the stockings they sent meI described to them what I neededThey choose to send me a pair that I could not receive a refund onI did ask for this nor know in advance this is what they were sending meI DO NOT want an exchangeThis cohas the worst customer service of any co I've ever dealt withAll I want is a refundI would like them to send me a postage paid label so I can return these and receive a FULL refundAfter over emails this corefuses to help meThis is disgusting!!!!There are hundreds of complaints on line about their customer service & refundsThey stinkWhy wouldn't this cowant to make a customer happy and just do as I'm requesting? This is ONE YEAR now that I'm trying to receive a refundUnbelievable
Sincerely,
*** *** ***

?
Complaint: ***
I am rejecting this response because: ? I did fill out the appropriate form and submitted it? The company did not send me the return authorization? I tried an on-line chat twice and called the company twice? Each time they said they would send me the return authorization but never did? Originally I wanted to make an exchange but now I just want a refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am rejecting this response because it is far more than a return policy? It is an issue of honesty and customer service as well? When I ? called, the receptionist was rude, did not answer my questions, would not let me speak with a supervisor, would not give me her name and hung up on me? The advertising on the website was deceptive and other companies from which we have ordered have honest, flexible return policies which do not have things hidden in the third paragraph of a hidden policy? I feel this company is deceptive, dishonest and the staff is rude? Again, providing services to older, sick people requires better business practices
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The shipping method used was not what I requested at the time of the orderFor the third time? I ? am explaining that I requested 2nd day shipping, was charged for 2nd day shipping $but my order was shipped *** GROUNDAgain I was charged for a service that I did not getBraceplanet took my $for 2nd day shipping basically stole my moneyOnce more they DID NOT SHIP THE ITEM BY 2ND DAY AIR , TYEY SHIPPED BY *** GROUND!? ?
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It is not an accurate accounting of what? happened on my end.? I returned to this company pairs of blue compression hose as I had ordered? black ones.? I asked for a replacement and received only one pair back.? Their position is I returned only one pair.? Prior to this I had conversations with employees who were most rude - one man called me an old lady.? I am 80? but totally competentI am also honest.? The return process is complicated at this company which is always discouraging.? I have ordered from them for several years.? Loyalty, honesty, customer satisfaction, civility are totally absent from this company.? I would recommend people not order from them - even though the prices are good.? The company has only one aim - its own profit line
Sincerely,
*** ***

We shipped this order to the address that was provided to us by the customerIf the address was invalid that is not our mistakeThe package was sent the first time to the incorrect addressIf the customer wants it reshipped yes they will have to pay shipping at that timeIf they wish to cancel
since the item does needs to be restocked they will be subject to the restocking feeAll this information is located in our return policy

Customer was informed that there is a process that we have when an item is defective we send the information to manufactureBased on the manufacturer they will issue a replacement once the investigation is done.?

We are not able to do any type of exchanges or anything if the order has been worn, opened, or even washed within the daysBoth orders customer claim has been since July of and the other orders is September of Customer did contact us and we told the notify customer that because it is
more then the time frame we give per company policy we cannot assist themCustomer has days for brand new product never open, out of the box we can go ahead and do exchanges or store credit for them but if it is more then days we cannot assist themFor order # *** we give customer RMA on November 22, and nothing was returned back to usFor order # *** we already spoken with the customer about it and she contacted our company and we went ahead already and ordered her exchanges for her because all dyed color items does take about month or so to dye and shipCustomer return the order to us and had a credit and we went ahead and already taken care? This is what they ordered and wanted? 2001ad-dreampebble, 2001ad-dreamsupernatural, 2001ad-dreamjade, 2001ad-dreamstreamer, 2001ad-dreamheather ALL OPEN TOE SIZE I REGULAR ?

Complaint: ***
I am rejecting this response because: ? the information sent is not the same as on the web pagenowhere on the website does it say shipping on orders under 39.00.?
Sincerely,
*** ***

Anytime they return a product they must request an RMA from our company via emailAlso when a customer call min when closed we are legally not obligated to assist them because we do close min before time which means 5pm is when all of our rep shuts down phones and leave for the dayWe stay
till 5pm but anyone call between - min before closing depending on situation we will let them know to email or call back during business hoursWe are just a call center so our hours means we have open LIVE CHAT and phones from 9am - 5pm CST means min before 5pm our phones goes down and we have no control when the phone shuts offAlso per company policy it clearly states that all returns will have a fee deduction and they see that policy before clicking submit also that policy is stated in the terms and condition when customer place the orderIn this case they placed the order after business hoursCustomer also contacted us after business days of having the product which can only be return for store credit or exchange onlyCustomer always is told they can go to LIVE CHAT or go to email and email us what they want using store credit and we can always place the order for themWith our call center being a small call center we do have high call volumes especially during morning time of business and also after lunch hours and hour before closingAs of this moment customer still have their store credit of $to use at anytimeBelow is terms and condition customer agreed upon before submitting the order and also submitting the return requestCustomer is well acknowledge this.A $shipping charge(USA), $12.95(Canada), $19.95(International) will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt for an exchange or store credit if NOT wornThe following brands only qualify for an exchange if not worn: LympheDivas, Jobst, Brand Relief(day policy), Maternity, Sigvaris , Futuro, Juzo Basic, Juzo, Truform, Therafirm, Second Skin, Activa, DrScholl's, Rejuvahealth, Sockwell, CSX Sport, Zensah, McDavidAny Activa items that are worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundableOrthopedic items can only be exchanged or offered a store credit with no expiration dateFor orders that are returned back due to insufficient address, if the customer wishes to cancel, they are subject to a 25% restocking feeAfter an order is placed by phone or through the website, the customer has a short opportunity to change their order by giving us a callWe are not responsible for incorrect orders placed by customers over the phone or website?

The item ordered by the customer is only exchangeable per our return policyIn the last paragraph there is a list of brands which are only exchangeableJobst was the brand of the item ordered, which is only exchangeableThe customer still has the option to return the item per the terms of our
return policy