AL and PO Corporation

Customer submitted an order online on 08/24/2017, it is customers responsibility to read the term and conditions before submitting order witch customer agreed to at point of saleTerms and conditions and return policy is also available to be viewed in a separate page on our website.Terms & Conditions Welcome to our online store! CompressionSale and its associates provide their services to you subject to the following conditionsIf you visit or shop within this website, you accept these conditionsPlease read them carefully RETURNS Please review our Return Policy, which you agree to upon making a purchase on our websiteProducts that are new and in their original packaging may be returned or exchanged for up to days following the original purchase date Products that have been tried on are eligible for store credit/exchange only and may only be returned within the first days of purchaseReturns received after days from original purchase date will be refunded as store creditDue to federal health regulations, worn product must be laundered prior to returningProducts that have been worn and/or damaged due to consumer negligence may not be returned How to return? If your order qualifies for return or exchange, please request a return authorization RMA (Return Merchandise Authorization) numberQualifying orders returned without prior authorization will be subject to a 25% restocking fee and will only be refunded as store creditNote your RMA# on the outside and inside of your package and return it to: Compressionsale.com ** *** *** *** Vernon Hills, IL Please allow 2-weeks for processing Any items that are returned as defective , and a replacement is set up the customer will be responsible for shipping of the amount of $ HOW DO YOU REQUEST A RETURN? Click on the button below to request a return authorization number (RMA) FEES, EXCEPTIONS & RULES 15% order processing charges will be deducted from refundA $shipping charge will be applied to all exchanges which originally qualified for free shippingA $shipping charge will be applied to exchanges of items or morePrices on exchanges will be based on website price at the time the exchange was requestedThis policy is subject to change without prior noticeTherafirm products can only be returned within days of receipt The following brands only qualify for an exchange: Jobst Brand Relief, Maternity, S*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * Any Activa items that worn or tried on are not exchangeable or refundableExceptions of non-returnable items include: anti-embolism stockings, wound care, plastic post surgical, sport socks can only be exchanged, farrow medical wraps, and products dyed to orderShipping charges are non-refundable

Im not sure what site was being used by the customer to track the package, but when we look up tracking info, the tracking number ending in *** is being delivered today, the link below
will take the customer right to tracking information ***

Complaint: ***
I am rejecting this response because: My husband and I wrapped the two boxes which had never been opened and sent them as directed. Somewhere one pair evidently disappeared inexplicably. I have been a long time customer. I am years old and am completely trustworthy. In fact I point out errors if made by some merchant to their benefit. As their records should show I have only ordered black and beige compression hose over the years, never navy. They were returned in the original outside packaging, taped very well by my husbandMy husband and I do know we returned two pairs of navy hose. The company refutes that. We are at an impasse at the momentI believe that there was a mistake made in their handling of the returnI know what we did: they are making assumptions.
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I never received a credit for my cancelled order. And, today, I received the product I ordered/cancelled. So, not only did they not refund me for the cancelled
order, they apparently never cancelled the order. Now I have product that I ended up having to purchase elsewhere because after a month they could not fulfill my order.
Sincerely,
Ronalie ***

Complaint: ***
I am rejecting this response because:While "Free Shipping" is advertised directly on the product information page--from which the product is ordered--it is only after the item has been added to the cart for purchase that the buyer is notified if they qualify for conditional free shippingFurthermore, having the description of circumstances under which free shipping applies appear on a completely different page (which customers need not visit in order to make their purchase) does not seem to be adequate notice that the "Free Shipping" statement appearing on the product page itself only applies in certain casesOther businesses that offer conditional free shipping clearly state the conditions directly on the product page--for example, "Free Shipping On Orders Over $50," or "This Item Qualifies For Free Shipping When Part of $Purchase." Customarily, a link to the shipping information page is also supplied (e.g., "Click HERE for details on free shipping.") This business offers no such clarification and the advertisement of "Free Shipping" is completely freestanding, which invites consumers to believe the product is shipped free of charge.Given that the majority of this business' products are aimed at elderly consumers, this advertisement of "Free Shipping" appears to be deliberately misleadingI respectfully encourage the Revdex.com to review this case carefully in hopes of protecting consumers
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: nowhere on the website does it say there is a shipping charge on orders under dollars web page sat standard shipping free and free shipping on ALL orders following the link given to me compressionsale.com I was not notified of the shipping cost until after it showed up on ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

The item ordered are only exchangeable per our return policyAs of today's date we show that the customer has received item and has not submitted a return or exchange. Customer agreed to the terms and conditions that the customer agreed to at the point of saleThe following brands only
qualify for an exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

Normally our company don't even provide any type of refunds because of the manufacture and how it is a medical productBecause the product was return and customer don't want a refund, we asked the manufacture to see what our options are and we were told there will be a 25% restocking fee which on March 7, we refunded customer $

We are currently investigating this matter in regards to the missing itemsAs soon as investigation is completed we will contacting customer

The customer is misinterpreting the return policyThe bottom paragraph lists all the brands for which we offer only an exchange or store credit when returnedThe customer ordered one of those brands, so we will only offer store credit or an exchange as a means of reimbursement

We can only make suggestion to customer, it is the customers responsibility to verify the information they receive before placing any ordersthis is stated in our return policyTO accommodate the customer, we offered to waive the reshipping fee to send out the correct sizeAt this time, the
customer will be responsible for shipping both ways in order to get the correct size

Complaint: ***
I am rejecting this response because: Compression Sales company is not truthful.I called BSN medical Inc., Charlotte, NC this morning and walked their spokesperson through the same steps described in my Revdex.com complaintThey agreed with my assessment.However, if Compression Sales is still in denial after this last communication, I invite them to visit the Missouri statute "Merchandising Practices Act" that reads in part:"The scope of the act is set forth in statute 407.020.1, which provides that it is unlawful to act, use or employ deception, fraud, pretense, promise, misrepresentation, unfair practice or the concealment, suppression, or omission of any material fact in connection with the sale or advertisement of any merchandise in trade or commerce in or from the state of Missouri." Said statute applies to acts committed "before, during or after the sale."With this in mind, please do as BSN did and follow my Revdex.com complaint step by step instructions while you have Compression Sales' web page open in front of you and you will readily see for yourself CS response is pure b! Thank you for your involvement.
Sincerely,
*** ***

This is not an authorized dealer to sale Jobst products per *** medical who is the manufacture of JobstAs it is stated on our website we do not price match with unauthorized dealers

I apologize for any inconvenience regarding this return but the returns process must be completed before we issue an RMAThere is more than one location to which returns are sent, which is why the address will be given at the end with the RMAPlease continue to communicate with our returns department via email to complete the return

You do have to read the return policy, it clearly states in the third paragraph with exceptions listing the specific brandsWe do recommend everyone thoroughly read the return policy before making a purchase

On Fri, Jul 14, at 3:PM we contacted customer via email to inform them there was a price error therefore amount would be $not $and allowed customer to either cancel or to be charged the differenceCustomer declined and we have issued a refund for the amount that was charged of
$Transaction ID: ***

It is not our responsibility to do anything, if a customer does not want to provide an email, we will not beat an email address out of them which is why we have an in house email address for those customer who wish not to provide there email addressThis is not a law that an email address must be received to have an order placed

The customer received the products which was orderedIf the customer did in fact receive the wrong product we do have procedures to replace those items however the customer has not provided any information or photos of the said incorrect itemsPlease be advised the customer still has the items well into a month of receiving themWe try to help customers the best way we can when an issue with a product does arrise.?

Customer sent product to a Gastonia NC address which we are not familiar with, customer spoke with an agent from our customer service department and stated that the post office provided her that addressCustomer would have to locate package so we can further assister her in the exchange