AL and PO Corporation

We definitely apologize about the misunderstanding and have reviewed the claimThe customer did purchase a pair of compression stocking from our website and we understand things may happenThe products we sell to customers come from the manufacturer so they are brand quality products not
refurbished or of a less qualityAlso we have sent the customer the appropriate forms to complete to proceed with a return or exchange procedureThose forms were not completed and we were unaware as to what the customer had decided to do in regards to the item(s)

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***i never received any other corespondents I checked all folders of my email like I said I was the one who had to contact them several times through email and phone calls to ask for a tracking number and after that THEN I was told it was on back order!! If an item is not in stock I don’t care what time of year it is it should specify “OUT OF STOCK” or on back order so customers knows not to order it if it’s something that is needed sooner rather than later as was my case I have never dealt with any online company that can’t cancel an order for a product that they don’t have it’s simple my account number u have u make a few clicks or phone calls it’s not as complicated as you try to state in very poor EnglishI am STILL to this very date waiting for a cancellation as I still not have received a tracking number for a product you took my money for but never had in stock it’s against the law this site is a scam for peoples honest money

We did what we can on our endThe product was process but because the color is no longer made, we needed customer to confirm the color change which customer never did.We email this to customer... Please let us know what color you want by going to our websiteThe compression 20-we got no longer makes those color since those color are seasonal we no longer can get those color for youPlease let us know via email, chat or call us and let us know what color per product you want 09:32:AM How may I help you? 09:32:AM [Visitor] May I speak to Isabelle...Here's the item number she requested yesterday for order Item # 2001ad-dream09:32:AM [Victoria] Hello, thank you for your visit to our site, my name is Victoria, how may I assist you? 09:33:AM [*** hello 09:33:AM [*** how are you doing 09:33:AM [*** how may I help you 09:33:AM [Visitor] well and you 09:33:AM [*** I am okay just busy this order 09:34:AM [Visitor] Here's the item number Item # 2001ad-dream20093721\ 09:34:AM [*** okay one moment 09:34:AM [*** what color are you loking for 09:34:AM [Visitor] one sec 09:35:AM [Visitor] Pebble, Supernatural, Jade, Streamer, Heather 09:35:AM [*** so of each correct? 09:35:AM [Visitor] open toe 09:35:AM [Visitor] silicone band and yes 09:35:AM [*** what size 09:35:AM [Visitor] I 09:35:AM [*** short or regular 09:35:AM [Visitor] regular 09:36:AM [*** this one doesn't have a silcone band 09:36:AM [*** just a regular one 09:36:AM [*** Juzo Soft 2001AD Dream Knee Highs 20-30mmHg - Seasonal ColorsBrand: JuzoSeries: 2001/Soft SeriesGender: Unisex|Men's|Women'sCompression: 20-mmHgStyle/Length: Knee HighCondition: Chronic Venous Insufficiency (CVI)|Moderate/Severe Swelling|Varicose Veins - Moderate/SevereFabric: Opaque|Durable/UnisexToe Type: Open Toe|Closed ToeColor: Heather|Hot Pink|Jade|Pebble|Streamer|Supernatural|PinkSize: VariesAge group: Adult 09:37:AM [Visitor] ok 09:39:AM [*** I got it in there 09:39:AM [*** perfect! 09:40:AM [Visitor] thank you bye With the seasonal color we give about - months to process and ship out so it won't be a right way thingWe fix this issue on April 3rd, with the supervisor on team via live chat

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:While "Free Shipping" is advertised directly on the product information page--from which the product is ordered--it is only after the item has been added to the cart for purchase that the buyer is notified if they qualify for conditional free shippingFurthermore, having the description of circumstances under which free shipping applies appear on a completely different page (which customers need not visit in order to make their purchase) does not seem to be adequate notice that the "Free Shipping" statement appearing on the product page itself only applies in certain casesOther businesses that offer conditional free shipping clearly state the conditions directly on the product page--for example, "Free Shipping On Orders Over $50," or "This Item Qualifies For Free Shipping When Part of $Purchase." Customarily, a link to the shipping information page is also supplied (e.g., "Click HERE for details on free shipping.") This business offers no such clarification and the advertisement of "Free Shipping" is completely freestanding, which invites consumers to believe the product is shipped free of charge.Given that the majority of this business' products are aimed at elderly consumers, this advertisement of "Free Shipping" appears to be deliberately misleadingI respectfully encourage the Revdex.com to review this case carefully in hopes of protecting consumers
Sincerely,
*** ***

Complaint:
I am rejecting this response because: I never received a credit for my cancelled order. And, today, I received the product I ordered/cancelled. So, not only did they not refund me for the cancelled
order, they apparently never cancelled the order. Now I have product that I ended up having to purchase elsewhere because after a month they could not fulfill my order.
Sincerely,
Ronalie ***

Complaint: ***
I am rejecting this response because: nowhere on the website does it say there is a shipping charge on orders under dollars web page sat standard shipping free and free shipping on ALL orders following the link given to me compressionsale.com I was not notified of the shipping cost until after it showed up on ***
Sincerely,
*** ***

The customer is misinterpreting the return policyThe bottom paragraph lists all the brands for which we offer only an exchange or store credit when returnedThe customer ordered one of those brands, so we will only offer store credit or an exchange as a means of reimbursement

The item ordered are only exchangeable per our return policyAs of today's date we show that the customer has received item and has not submitted a return or exchange. Customer agreed to the terms and conditions that the customer agreed to at the point of saleThe following brands only
qualify for an exchange if not worn: *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

We are currently investigating this matter in regards to the missing itemsAs soon as investigation is completed we will contacting customer

Normally our company don't even provide any type of refunds because of the manufacture and how it is a medical productBecause the product was return and customer don't want a refund, we asked the manufacture to see what our options are and we were told there will be a 25% restocking fee which on March 7, we refunded customer $

We can only make suggestion to customer, it is the customers responsibility to verify the information they receive before placing any ordersthis is stated in our return policyTO accommodate the customer, we offered to waive the reshipping fee to send out the correct sizeAt this time, the
customer will be responsible for shipping both ways in order to get the correct size

Complaint: ***
I am rejecting this response because: Compression Sales company is not truthful.I called BSN medical Inc., Charlotte, NC this morning and walked their spokesperson through the same steps described in my Revdex.com complaintThey agreed with my assessment.However, if Compression Sales is still in denial after this last communication, I invite them to visit the Missouri statute "Merchandising Practices Act" that reads in part:"The scope of the act is set forth in statute 407.020.1, which provides that it is unlawful to act, use or employ deception, fraud, pretense, promise, misrepresentation, unfair practice or the concealment, suppression, or omission of any material fact in connection with the sale or advertisement of any merchandise in trade or commerce in or from the state of Missouri." Said statute applies to acts committed "before, during or after the sale."With this in mind, please do as BSN did and follow my Revdex.com complaint step by step instructions while you have Compression Sales' web page open in front of you and you will readily see for yourself CS response is pure b! Thank you for your involvement.
Sincerely,
*** ***

This is not an authorized dealer to sale Jobst products per *** medical who is the manufacture of JobstAs it is stated on our website we do not price match with unauthorized dealers

I apologize for any inconvenience regarding this return but the returns process must be completed before we issue an RMAThere is more than one location to which returns are sent, which is why the address will be given at the end with the RMAPlease continue to communicate with our returns department via email to complete the return

On Fri, Jul 14, at 3:PM we contacted customer via email to inform them there was a price error therefore amount would be $not $and allowed customer to either cancel or to be charged the differenceCustomer declined and we have issued a refund for the amount that was charged of
$Transaction ID: ***

You do have to read the return policy, it clearly states in the third paragraph with exceptions listing the specific brandsWe do recommend everyone thoroughly read the return policy before making a purchase

The customer received the products which was orderedIf the customer did in fact receive the wrong product we do have procedures to replace those items however the customer has not provided any information or photos of the said incorrect itemsPlease be advised the customer still has the items well into a month of receiving themWe try to help customers the best way we can when an issue with a product does arrise.?

Complaint: ***
I am rejecting this response because:I was told there was no manager available until Monday, 4/4, when I called on 3/Please review recording of the second phone call on 3/The shipping I paid for was expedited, as in 2-business days, on 3/? No indication was ever given that there was a manufacturing error until I called on 3/? The company failed to communicate this until I called themOn 3/I still had no shipping information as promised on the 3/call? Which is why I called this company two days in a rowThey should have overnighted the stockings and refunded my expedited shipping cost as this is their fault.?
Sincerely,
*** ***

Customer sent product to a Gastonia NC address which we are not familiar with, customer spoke with an agent from our customer service department and stated that the post office provided her that addressCustomer would have to locate package so we can further assister her in the exchange