AL and PO Corporation

Complaint:
I am rejecting this response because: I DID NOT ACCEPT THE TERMS OF THE ALLEGED RETURN POLICY, AND HAD IN FACT, ALREADY MAILED THE ITEMS BACK BEFORE I WAS GIVEN CONFLICTING INFORMATION FROM THE COMPANY? CONFLICT, AGAIN, BEING I WAS REFUSED REFUND BECAUSE I DIDN'T HAVE "PRIOR APPROVAL" AND THEN BECAUSE OF THE BRAND OR POLICY? THIS CONSTITUTES THEFT AS I PAID FOR ITEMS I DO NOT HAVE, AND THE COMPANY THAT DOES HAVE THE ITEMS HAS STOLEN MY MONEY AS A RESULT? I EXPECT FULL REFUND + RETURN SHIPPING, TOTAL $160, AND WILL NEED TO ADD $/ HOUR FOR MY TIME EACH FUTURE FAILURE.THE PERPETRATING COMPANY HAS THE APPROPRIATE REFUND INFORMATION
Sincerely,
Dj ***

Any suggestion we offer the customer is simply a suggestion and NOT a guarantee that the stocking will fit properlySince we communicate over the phone, we cannot be held responsible for wrong sizing, which is why we placed this stipulation in our return policyWe only offer free shipping on the
initial purchase as stated in our return policy, so if the customer orders incorrectly, we do not cover their shipping expensesOur return policy also states we will only offer store credit or exchange for the items that were purchased, an offer that still standsWe do not offer a refund for the items purchased

This customer had called in and requested the item that was delivered to themWe do not send anything other than what is requestedAnd again, this item is not returnable since it is a made-to-order productWe cannot offer a refund for this order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ? The above message was not typed by meI cannot see any response by the business as to how they plan to resolve this issue*** ***

This order was processed and shipped out on April 13, via *** ***? WE cannot control manufacture back order and also cannot offer refundsThat is company policy that customer agreed upon when they ordered the products with out company

Complaint: ***
I am rejecting this response because:? I was never told that my ordered item was on back order when I ordered itMy order was NOT shipped 2nd day delivery and I have the shipping label in my pocession
to prove itGetting the item late? is NOT the issueThe fact that I was charged $for 2nd day shipping is the issueI also have verification from my bank that the money was taken from me for a service that I did not receive
Sincerely,
*** ***

The customer needs to understand that *** is a payment service and not an extension of our websiteAll product information is found on our website*** does not offer additional information to products on our website or likely any other website for that matterWe provide our customers the
option to pay for our merchandise through *** but we in no way advise our customers to go to *** for additional product informationIt also needs to be understood that neither *** nor our company have the ability to just take money from a customerThe payment has to be submitted by the customer by providing credit card information or logging into ***

Complaint: ***
I am rejecting this response because:This business is incorrectI emailed Customer Service on 6/18/2016, requesting that they cancel the orderI telephoned Customer Service on 6/20/2016, requesting that they cancel the orderI am not lying.? In fact, this is a block and copy of the email that I sent:? CompressionSale.com: Your order #*** has been processed *** *** Please cancel this order and refund to my account immediately.? Please confirm that you have done so no later than Monday, June 20, 2016, by 5:p.mEastern By the way, *** is not helpful.? *** *** *** Wed 6/15/9:AM To make sure CompressionSale.com emails hit your inbox every time, add (*** and ***) to your address bookDear *** ***, Your order has been approved and is being prepared for shipmentAt this? ?
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because:
Sincerely,
** ***

Can you please ask customer to provide the email address to which the pictures where sent toThank you

for a defective item, the website will do the customer no Justice, as the return/exchange policy is just for that returns/exchangesSince the customer has neither and a defective item, what sense would it make to make him pay shipping fees, we will offer him the same offers we offer the customers,
who do call us instead of going to outside sources to get this issue resolvedWhat the customer can do is send a picture of the defect to [email protected] the email he should include the order ID number, along with a brief description of what happenedIn turn we will forward this information to the manufacture, who will review and if need be issue a call tag to return the defective hose and then send out the replacement, at no extra charge to the customerOnce customer makes contact with our company, we can handle the issue accordingly

Complaint: ***
I am rejecting this response because: I just received the package in the mail on January 17th I have not opened anything I do not want them or need them now after waiting for too long because you were not “IN STOCK” when I purchased them so I would like the address to send them back for a full refund?
Sincerely,
*** ***

Customer emailed our returns department on three occasions and we replied to each request after we did not receive a response back from customer to proceed and finish return requestWe asked customer to please provide? the item number for he wished to exchange for to process exchange
correctlyPlease view attached documents where we responded and no reply from customer

Customer send this product on May 23rd, and didn't have a boxOur manufacture company policy is all returns must be in their original box and the way it was send or our company have the right to refused their package and send back to customer and charge them a reshipment feeWhich in this case we cannot do so because customer didn't give us a credit card but our next step is requesting the funds from paypal if customer fail to provide us with a payment for the returnCustomer have store credit for the product they return with box and that store credit doesn't expire

We are not trying to make anyone pay for a mistake, if the customer did not want to pay, thats all they had to say and we would have sent the return label firstIf the customer wants a refund, they will be required to return the item on the own dime, and once we receive it we will have the order
refunded

Shipping Information FAST & FREE GROUND SHIPPING We offer the fastest in the industry FREE SHIPPING on most orders to Continental USA on orders of $or more and only $on orders under $39: plus we include Alaska, Puerto Rico, Hawaii, Guam and other US addresses such as APO/FPOFree
Shipping is also available on Canadian orders of $or more Standard Shipping Methods Standard Saver *** FREE on orders of $or more and only $on orders under $Sent via ***Typical shipping time is 4-business days (excludes weekends) but please allow business days before contacting us in the event of not receiving your orderCertain heavier items will have a shipping charge including washing solutions ($2.95, $or $for quart), stocking donner ($4.95), hot & cold therapy ($4.95) and bandage rolls ($7.95) Most items will be shipped same day when ordered before 2pm? Domestic Shipping Order Cost Method Shipping Time Price Under $ Standard Saver 4-business days $ $& Up Standard Saver 4-business days FREE Any Rush 3-business days $ Any Express Saver 2-business days $ Any 2nd Day Air 1-business days $ Any Next Day Air business day $ *Free Shipping applies to all compression stockings over $Certain heavier items such as stocking donners and washing solution are charged shipping.?

The customer is trying to exchange for item number 60313, which is a Therafirm brand itemIn the return request, the customer is claiming that the item number reflects a Jobst brand itemTo avoid mistakes, we always ask for clarity in this situationOnce the customer correctly identifies the item
for which they want to exchange, an RMA will be issued

I purchased a total of pairs of socks? I opened twoThere were three unopened still in their original packaging socks left and I requested a return authorization for the three pairs of socks, the day after the socks arrived? So why was a return authorization not granted for the three pairs of socks.? ?

Complaint: ***
I am rejecting this response because: As the item was on back order it is correct that it was sent u.p.sground simply because the shipper knew that I would never receive it in days obviouslyAgain the problem is that *** charged me for 2nd day delivery $Again I was charged for the service that I did not receiveAgain my bank statement shows the charges from ***? $for the brace and $for 2nd day deliveryHow is so hard to understand? *** CHARGED ME FOR A SERVICE THAT I DID NOT RECEIVE AND THAT SERVICE WAS 2ND DAY DELIVERY! *** TOOK MY $AND GAVE ME NOTHING IN THE WAY OF GOODS OR SERVICES FOR IT.? *** OWES ME $One could not explain this any simpler than I have
Sincerely,
*** ***

to be clear, we manufacture zero percent of the items we sellwe are an authorized seller of a number of brandswhen one of the producers sends a defective item, they handle the replacement and reshipment of the itemhowever, some producers do not ship items internationally and this is a charge our company (which, again, does not produce any items) has to incurthis is why we offer a reduced international shipping rate for defective itemswe are already incurring some of that cost on behalf of the customer as well as the producer that made a defective itemwe will still honor the reduced rate and will be happy to ship the replacement to the customer when they approve the reduced shipping charge