Alder

August 25, RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding regarding the credit
checkThe form has been submitted to the credit agency and the inquiry will be removed shortly Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com: Thank you for your help in resolving this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 4,
RE: *** ***
To the Revdex.com,
That is correct, the agreement for *** *** *** was entered into on 10/30/
Sincerely,
Brandt N*** | Alder
Compliance Manager

June 7, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usWe have spoken with Ms*** and agreed to honor her requestThank you for your assistance. Sincerely, Brandt N*** | Alder Compliance Manager

Tell us why here... April 20, 2018 RE: *** ***Customer account number:*** To the Revdex.com, Thank you for contacting us. We had recently just spoke with Mr*** over the phone
and decided to let him out of his agreement after he has made a payment of $53.06 for the month of April, due to his personalcircumstance and I advised Mr*** to give us a call once he makes his last payment, so we can finalize the cancellation with no penalty. Sincerely, Somaly Y.| Alder Compliance Supervisor

Complaint: ***
I am rejecting this response because:
It is not true that the technician returned timesThe technician was only here times total and there was no equipment to installIt's true that we had new windows installed and had told the technician that we would have him return once the windows were installedWhen I called to have the technician come out after the windows were in he said that he didn't have an order from Alder. As to the old equipmentI still have the email from the customer service person, Camden, telling me to leave the old equipmentI believe I also have the same email from Mike, another rep as I had ask more than once before we moved just to make sure The technician was not sent to the old residence in Texas to look for the equipment, he was sent there in error when I called and said we were ready at our new house in New MexicoCustomer service admitted that was what had happened when we called in to see why the technician had not shown up Just last week I phoned in AGAIN and was told by Tanner that Ty would call me within hoursThat did not happenAs I stated before, I really do not feel confident that this company would be able to provide quality customer service based on their history.I appreciate the offer of the waiver of the $installation fee but I had also been told recently that I would have to pay for the equipmentThis is contrary to what I had been told previously in an email, which I still haveI am not paying for new equipment when I was told to leave the old equipment and I would not be charged for new equipment.
Sincerely,
*** ***

August 28, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have released Ms*** as she requestedA member of our customer service team will contact her shortly to schedule a time to retrieve the equipment.Sincerely, Brandt N*** | Alder
Compliance Manager

Unfortunately we are unable to cancel Ms***'s account at this time

June 21, 2017 RE: *** *** To the Revdex.com, Thank you for contacting usThis matter has been resolved although we were unable to reach Ms*** at the number providedIf she has any questions please have her contact me at 385-218-
Thank you Sincerely, Brandt N*** | Alder Compliance Manager

Based on the information provided Ms*** is not in our systemPlease have her supply us with her account number so we can assist her

December 22, 2016RE: *** ***To the Revdex.com of Utah,We spoke with Mr*** and informed him we would send a technician to his home at no chargeWe also gave him two months of service at no charge due to the inconvenience he has experiencedThank you for your assistance with
this matter. Sincerely,Brandt N*** | Alder Compliance Manager

December 13, 2017RE: *** *** To the Revdex.com, As mentioned before, the statistics seem to validate what Mr*** said regarding crime in the area and our research indicates he followed proper procedures when he approached Mr***We therefore are unable to cancel Mr*** agreement based on the allegation that he was lied to due to the statements in question reflecting the factsIf Mr*** is concerned about a particular aspect of his contract he may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

June 1, RE: *** *** To the Revdex.com, We are willing to waive the fee for Mr*** and will install the system at his new
residence at no cost Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Received the letter. Issue has been resolved. Thank you!***

February 17, 2017RE: *** *** To the Revdex.com of Utah, We were able to reach a mutually acceptable agreement with Ms***Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

August 4, RE: *** *** To the Revdex.com, Ms***’s refund was applied to her account and her rate was
reduced down to $on 7/29/The reason Ms***’s system was never upgraded is because she left the country and we were unable to access the alarm systemAt her convenience we will be happy to dispatch a technician to complete the installation and as a courtesy to her, we will not increase her monthly rate as we had previously planned Sincerely, Brandt N*** | Alder Compliance Manager

October 5, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have cancelled Mr***’ account and we thank him for his service.Sincerely, Brandt N*** | Alder Compliance Manager

June 24, RE: *** *** To the Revdex.com, I have instructed our service department not to charge Ms*** for
moving her system to her new address and I have reduced her contract to monthsLet us know if there is anything else we can do for her Sincerely, Brandt N*** | Alder Compliance Manager

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been cancelled and Ms***’s January and December payments have been refunded.Sincerely, Brandt N*** | Alder Compliance Manager

October 30,
RE: *** ***
To the Revdex.com,
Mr*** *** entered into an agreement with Alder
on October 2,
He signed a contract with us and we have a recorded phone
call where the specifics of the agreement are discussed and agreed toAlder
has received payments from the customer and the account is currentPlease let
us know if there is anything else we can do to resolve this issue, we are
concerned that the police are being unnecessarily dispatched
Sincerely,
Brandt N*** | Alder
Compliance Manager