Alder

January 19, 2018RE: *** *** To the Revdex.com, Thank you for contacting usThe account has been cancelled and Ms***’s January and December payments have been refunded.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** because im is unhappy with business respond time since the company business has cause consumer customer hardship time I refuse services from there

Based on the information provided Ms*** is not in our systemPlease have her supply us with her account number so we can assist her

June 1, RE: *** *** To the Revdex.com, We are willing to waive the fee for Mr*** and will install the system at his new
residence at no cost Sincerely, Brandt N*** | Alder Compliance Manager

August 4, RE: *** *** To the Revdex.com, Ms***’s refund was applied to her account and her rate was
reduced down to $on 7/29/The reason Ms***’s system was never upgraded is because she left the country and we were unable to access the alarm systemAt her convenience we will be happy to dispatch a technician to complete the installation and as a courtesy to her, we will not increase her monthly rate as we had previously planned Sincerely, Brandt N*** | Alder Compliance Manager

August 25, RE: *** *** To the Revdex.com, We apologize if there was a misunderstanding regarding the credit
checkThe form has been submitted to the credit agency and the inquiry will be removed shortly Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: It does not tell me if the lowering of the monthly rate is for the balance of the original contract that expires in June of 2020 or does it extend it for another months. I want it in writing that if I accept the lowering the rate from to a month DOES NOT EXTEND THE CONTRACT. Lowering the rate was not fully discussed with Dillon. Another customer rep did say they could probably lower the rate for another month contractNO WAY. For the balance of the June contract only which would be fulfilled in June of
Sincerely,
*** ***

June 24, RE: *** *** To the Revdex.com, I have instructed our service department not to charge Ms*** for
moving her system to her new address and I have reduced her contract to monthsLet us know if there is anything else we can do for her Sincerely, Brandt N*** | Alder Compliance Manager

October 12, 2017RE: *** *** To the Revdex.com, I have attached our response to the original complaint which states that we canceled the renewal and he would only be bound to the terms of the original agreementThere is no mention of us canceling his original contract, only the renewalMr*** was still responsible for canceling the agreement once the term was overAs a courtesy, I have canceled his accountIf Mr*** has any questions he may call us but we ask that he speak to our representatives in a respectful manner.Sincerely, Brandt N*** | Alder Compliance Manager

May 23, RE: *** *** To the Revdex.com, We have spoken with Mr*** and in order to maintain good customer relations we agreed to
release him from the contractSincerely, Brandt N*** | Alder Compliance Manager

December 13, 2017RE: *** *** To the Revdex.com, As mentioned before, the statistics seem to validate what Mr*** said regarding crime in the area and our research indicates he followed proper procedures when he approached Mr***We therefore are unable to cancel Mr*** agreement based on the allegation that he was lied to due to the statements in question reflecting the factsIf Mr*** is concerned about a particular aspect of his contract he may contact me directly at 385-218-2747.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

December 8, 2017RE: *** *** To the Revdex.com, We have responded to Ms***’s request and this will be the 4th time we’ve done soWe have decided not to cancel the contract at this timeAs a gesture of goodwill we have cleared her past due balance of $90.93, given her months of service at no charge, and reduced her monthly rate from $to $This is the most we can do for her at this time.Sincerely, Brandt N*** | Alder Compliance Manager

February 17, 2017RE: *** *** To the Revdex.com of Utah, We were able to reach a mutually acceptable agreement with Ms***Thank you for your assistance.Sincerely, Brandt N*** | Alder Compliance Manager

November 17, 2017RE: *** *** To the Revdex.com, Unfortunately, our previous offer is the most we can do for Mr*** at this timeWe feel we are being fair with him and all of offers still stand if he would like to take advantage of them.Sincerely, Brandt N*** | Alder Compliance Manager

November 9, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe refunds have been submitted and should appear in Mr*** bank account within the next few business daysWe appreciate the opportunity it was to have served him and we wish him the
best.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is partially satisfactory to meMrN*** agreed to cancel the contract but the subject of refunds was not discussed at this timeAlso, I have not received formal written notice of the cancellation of the contractI attempted on December to contact MrN*** to resolve the matter of refunds but without success
Sincerely,
*** ***

October 30,
RE: *** ***
To the Revdex.com,
Mr*** *** entered into an agreement with Alder
on October 2,
He signed a contract with us and we have a recorded phone
call where the specifics of the agreement are discussed and agreed toAlder
has received payments from the customer and the account is currentPlease let
us know if there is anything else we can do to resolve this issue, we are
concerned that the police are being unnecessarily dispatched
Sincerely,
Brandt N*** | Alder
Compliance Manager

Complaint: ***
I am rejecting this response because: I asked that the system be repaired and when the "solution" was unbearable, I asked that the equipment be removed. Neither has been accomplished. After paying what I thought was last bill I found the company was still withdrawing money from my checking account for 3-months. I don't have the money to pay for time remaining on contract I tried to cancel; I'm now and have been for the past months, trying to pay for nursing home care for my wife. I'm years old and can no longer afford to worry about my credit rating--I have to take care of my first priority--my wife. I'd just like the harassment to stop!
Sincerely,
*** ***

Revdex.com: Thank you for your help in resolving this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***