Alder

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** because im is unhappy with business respond time since the company business has cause consumer customer hardship time I refuse services from there

August 4, 2017RE: *** and *** *** Dear Ms***, I have canceled the agreement and the ***’s will be not charged any early termination feesA member of our customer service team will contact them to schedule a time to retrieve the
equipment. Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is partially satisfactory to meMrN*** agreed to cancel the contract but the subject of refunds was not discussed at this timeAlso, I have not received formal written notice of the cancellation of the contractI attempted on December to contact MrN*** to resolve the matter of refunds but without success
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

November 17, 2017RE: *** *** To the Revdex.com, Unfortunately, our previous offer is the most we can do for Mr*** at this timeWe feel we are being fair with him and all of offers still stand if he would like to take advantage of them.Sincerely, Brandt N*** | Alder Compliance Manager

January 25, 2018RE: *** *** To the Revdex.com, Thank you for contacting usMs***’s contract was not purchased by another alarm companyWe are the same company she originally signed with, only we changed our name in from Alarm Protection to AlderMs
***’s contract was signed on July 6, and has a term of monthsThis is why she is still being billedI have attached a copy of the agreement as she requestedAs a sign of goodwill, we have waived the past due amount of $but she will need to continue making payments until July 6th of this year.Sincerely, Brandt N*** | Alder Compliance Manager

May 23, RE: *** *** To the Revdex.com, We have spoken with Mr*** and in order to maintain good customer relations we agreed to
release him from the contractSincerely, Brandt N*** | Alder Compliance Manager

September 21, 2017RE: *** *** *** To the Revdex.com, Thank you for contacting usWe released Ms*** *** from the contract on 9/11/and asked her to return the equipment in the prepaid shipping label we offered to send herIf this is an inconvenience we can
schedule a time for a technician to come by and pick the equipment up.Sincerely, Brandt N*** | Alder Compliance Manager

October 16, 2017RE: *** *** To the Revdex.com, Thank you for bringing this to my attentionI have canceled your mother’s account and
submitted refunds for the two payments made after August 8th totalling $Please let me know if you need anything else.Sincerely, Brandt N*** | Alder Compliance Manager

May 18, RE: *** *** To the Revdex.com, Ms***’s contract doesn’t end until 9/14/which is why it was not cancelledAlso,
information regarding the name change was sent to Ms***’s address which is the same listed on the complaint file with your bureauWe understand that Ms***’s daughter signed up with a different alarm company in March, perhaps they might be willing to release her since they installed their system where there already was oneIf it would help we would be happy to discuss this with her and her secondary provider Sincerely, Brandt N*** | Alder Compliance Manager

October 12, 2017RE: *** *** To the Revdex.com, I have attached our response to the original complaint which states that we canceled the renewal and he would only be bound to the terms of the original agreementThere is no mention of us canceling his original contract, only the renewalMr*** was still responsible for canceling the agreement once the term was overAs a courtesy, I have canceled his accountIf Mr*** has any questions he may call us but we ask that he speak to our representatives in a respectful manner.Sincerely, Brandt N*** | Alder Compliance Manager

Complaint: ***
I am rejecting this response because: I asked that the system be repaired and when the "solution" was unbearable, I asked that the equipment be removed. Neither has been accomplished. After paying what I thought was last bill I found the company was still withdrawing money from my checking account for 3-months. I don't have the money to pay for time remaining on contract I tried to cancel; I'm now and have been for the past months, trying to pay for nursing home care for my wife. I'm years old and can no longer afford to worry about my credit rating--I have to take care of my first priority--my wife. I'd just like the harassment to stop!
Sincerely,
*** ***

December 29, 2017RE: *** *** To the Revdex.com, Thank you for contacting usWe have instructed our service department to contact the ***’s right away to get a technician out to their homeWe have also given the ***’s months of service at no chargePlease have
the ***’s contact us if they need anything else.Sincerely, Brandt N*** | Alder Compliance Manager

November 9, 2017RE: *** *** To the Revdex.com, Thank you for contacting usThe refunds have been submitted and should appear in Mr*** bank account within the next few business daysWe appreciate the opportunity it was to have served him and we wish him the
best.Sincerely, Brandt N*** | Alder Compliance Manager

December 8, 2017RE: *** *** To the Revdex.com, We have responded to Ms***’s request and this will be the 4th time we’ve done soWe have decided not to cancel the contract at this timeAs a gesture of goodwill we have cleared her past due balance of $90.93, given her months of service at no charge, and reduced her monthly rate from $to $This is the most we can do for her at this time.Sincerely, Brandt N*** | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 11, RE: *** *** To the Revdex.com, We are happy to install the alarm system in Ms***’s new residence although
typically, to avoid additional costs, customer’s need to bring their equipment with them when movingHowever, in order to meet Ms***’s needs we are willing to waive the cost of the equipmentI have instructed a member of our customer service team to contact her to schedule an appointment Ms*** also mentioned she was not informed she was entering a year agreementI have attached the related portion of a phone call between Ms*** and our corporate office that took place prior to the installation of the alarmDuring the conversation she acknowledges her agreement has a term of months Sincerely, Brandt N*** | Alder Compliance Manager

December 8, 2017RE: *** *** To the Revdex.com, Thank you for contacting usMs*** signed her agreement with us on 5/22/and we find it rather curious that a complaint of this nature is being filed two and a half years after the events in questionAn additional concern
regarding Ms***’s complaints is that a sales representative from one of our competitors recently contacted us claiming to be Ms*** requesting to cancelOn that same note, we find it curious that the author of this complaint, who is supposedly Ms***, entered her name as ***, rather than ***.The circumstances strongly suggest that this complaint is an attempt to get Alder to cancel her contract so they can acquire her business and we cannot enable such dishonest practicesAttached is a copy of the contract in question signed by Ms***.Sincerely, Brandt N*** | Alder Compliance Manager

June 14, RE: *** *** To the Revdex.com, We have submitted a credit inquiry removal request to the credit agency
and they are in the process of removing it from Ms***’s credit report Sincerely, Brandt N*** | Alder Compliance Manager

February 12,
RE: *** ***
To the Revdex.com,
Ms*** contacted us on 8/18/to tell us that
the emergency
responders took too long to respond when she fellUnfortunately emergency
responders are not employed by Alder and are usually presided over by the city
We understand Ms***’s frustration and share in her concernsWe suggest
she contact the proper authorities in her city so that they may address this
problem with the proper agencies
Ms*** has also mentioned having financial
concerns regarding the monthly paymentI have taken the liberty of reducing
her rate from $*** to $*** monthly
Please let us know if there is anything else we can do
Sincerely,
Brandt N*** | Alder
Compliance Manager