Alder

Ms. [redacted], As this response is being written, it is September 23rd. A check was sent out to you on September 16th  and you should have either already received it or should receive it in the next couple of days. I have tried to reach out to you and see if this check has been received, but have only received a voicemail. I left my number for you to contact me directly if you need to. Thank you very much. Travis C[redacted]Alder SecurityManager of Customer Experience

December 29, 2017RE:  [redacted] To the Revdex.com, Thank you for contacting us. We have instructed our service department to contact the [redacted]’s right away to get a technician out to their home. We have also given the [redacted]’s 3 months of service at no charge. Please have...

the [redacted]’s contact us if they need anything else.Sincerely, Brandt N[redacted] | Alder Compliance Manager

October 6, 2017RE:  [redacted] To the Revdex.com,  We spoke with Ms. [redacted] on the 2nd of October as she stated and the issue is being taken care of.Sincerely, Brandt N[redacted] | Alder Compliance Manager

July 7, 2017RE:   [redacted] To the Revdex.com,  We apologize if there was a misunderstanding regarding Mr. [redacted]’s addendum. We have cancelled the renewal and his account has reverted to the original terms of the contract.Sincerely, Brandt N[redacted] | Alder...

Compliance Manager

July 19, 2017RE:   [redacted] To the Revdex.com,  Ms. [redacted] was sent the attached contract which she signed and returned. We are unsure of how we could have “swindled” her into signing an agreement that arrived in the mail and which she could study for as long as she...

wished. It doesn’t seem fair to use the system for nearly 2 years and, after the home was auctioned, claim she was lied to. Additionally, Ms. [redacted] called us in May asking for a lower rate and we agreed to $24.99 a month, a rate that is far below the standard. As a gesture of goodwill we will allow Ms. [redacted]’s agreement to expire on the original expiration date of 4/9/18, rather than 9/2/20, but we will not be able to end the contract before that.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Please provide us with some information to locate your mother's account. The account number or an address would be best. Thank you.

December 21, 2017RE:  [redacted] To the Revdex.com, Ms. [redacted] cancelled within her 3 day right and her money has been refunded. Let us know if anything else is needed.Sincerely, Brandt N[redacted] | Alder Compliance Manager

November 2, 2017RE:  [redacted] To the Revdex.com,  A copy of the call in questions was emailed to [redacted].Sincerely, Brandt N[redacted] | Alder Compliance Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I look forward to hearing back from Alder to confirm the credit to my account. Thank you Revdex.com for getting this matter resolved quickly.
Sincerely,
[redacted]

Thank you for contacting us regarding this matter. Based on the information provided we are unable to locate your account. Could you please supply us with the account number or the name of the account holder?

July 7, 2017RE:   [redacted] To the Revdex.com,  Thank you for contacting us. Ms. [redacted] asked to cancel the contract 27 days after installation. In accordance with the law we allow customers 3 days to cancel without penalty. Afterwards, the terms of the contract...

are invoked. The contract calls for 90% of the remaining balance for early termination but in order to be accommodating to Ms. [redacted] we agreed to release her on condition that she pay a $200 cancellation fee to cover time, labor and use of what was new equipment.  We wish Ms. [redacted] the best but we will not be issuing her a refund at this time.Sincerely, Brandt N[redacted] | Alder Compliance Manager

To the Revdex.com, Thank you for contacting us. We have went ahead and cancelled out Mr. [redacted]'s account, he will no longer be charged from Alder, in order to refund back $45.99 we would need a bank statement showing the amount...

that was processed for the month of May.

To the Revdex.com,  Thank you for contacting us. In regards to Ms. [redacted]'s account, we have mailed out a copy of her agreement with us. Please have Ms. [redacted] contact us if she has any questions. Sincerely,    Charlotte L.| Alder Compliance Specialist

August 8, 2017RE:   [redacted] To the Revdex.com,  Thank you for bringing this to our attention. We are investigating the allegation to determine its validity.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: I have not been notified or contacted and no resolution has been resolved.
Sincerely,
[redacted]

Tothe Revdex.com, Thank you for contacting us, we understand Mrs. [redacted] request and we would like to honor that request we would need a copy of the recording of the voicemail Mrs. [redacted] says she has from the sales rep, typically our sales reps do not handle account cancellations with our customers it is done through our corporate office. So, if Mrs. [redacted] was promised otherwise we would need that recording.

February 6, 2017RE:       [redacted]  To the Revdex.com of Utah,             Thank you for bringing this matter to our attention. We attempted to reach Mr. [redacted] to discuss this matter but were unsuccessful. We do have an...

agreement signed by Mr. [redacted] and we also explained during a recorded phone call that we were not affiliated with [redacted] in any way. It is our understanding that Mr. [redacted] has been approached by his previous provider and possibly was offered a reduced rate to switch back to them. We would be happy to discuss our agreement with Mr. [redacted] if he isn’t content with the terms and we are willing to consider making adjustments. He may reach me directly at 385-218-2747. Sincerely, Brandt N[redacted] | Alder Compliance Manager

The appointment was scheduled the following day for 1/2/17. The account was credited $85.98 on 12/27/16.

July 26, 2016   RE:          [redacted]   To the Revdex.com,                   As a sign of good faith we would like to offer to reduce Ms....

[redacted]’s agreement from 5 years to 3 and reduce her monitoring rate from $50.00 to $44.99. If this is acceptable we will proceed accordingly.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because: This business DID NOT offer to send me postage paid envelope, or postage paid anything for me to return the equipment.  In fact, when they told me I could send back the equipment I specifically inquired if I would have to pay the postage if I sent it back and I was told that I would have.  My response to that was that it was an unacceptable offer.  I am more than weary of this company giving false information and not following through on multiple promises. Most importantly the promises that were made to me the day I allowed the manipulative salesman to come into my home.  After I assured him MULTIPLE times that I would not, under any circumstances, be able to afford the service, and after he managed (after wearing me down after hours) to again convince me to allow them to install it, that salesman GAVE ME HIS ABSOLUTE ASSURANCE that it would be simple to cancel.  Simply one phone call and there would be no questions asked.  In fact, that turned out to be farther from the truth than even my worst suspicions would have had me believe.  My reason for not setting up another retrieval appointment was because they had set up appointments in the past which they had not kept (much like they did not keep any promises made to me). This company truly is immoral, deceitful and certainly an example of the reason the Revdex.com is needed.
Sincerely,
[redacted]