Alder

November 17, 2016RE: [redacted]To the Revdex.com of Utah, We spoke with Ms. [redacted] and played back for her the phone call between her and our corporate office where the terms of the agreement were explained to her and she acknowledged that she understood. We also discussed that...

the terms were written in the contract that she signed. Nevertheless, because Ms. [redacted] no longer wished to have the alarm system in her home we agreed to release her from the contract. Sincerely,Brandt N[redacted] | Alder Compliance Manager

March 9, 2016
RE:          [redacted]
To the Revdex.com,
                Prior to the installation of the alarm system a
member of our customer...

service team spoke with Ms. [redacted] and asked her if she
had an existing alarm service and she replied that she did not. Her complaint
states that our representative said her current alarm company was going out of
business. In order to make an informed decision we ask that Ms. [redacted] provide
us with more information so that we can understand what took place.
Sincerely,
Brandt N[redacted] | Alder
Compliance Manager

November 10, 2017RE:  [redacted]
 To the Revdex.com, Thank you for contacting us. An individual recently contacted us fraudulently claiming to be [redacted] and requesting to cancel the contract. We immediately tried contacting her afterwards but have not been able to reach...

her. We have reason to believe the individual that called was a representative from one of our competitors and we will not cancel Ms. [redacted]’s contract under such suspicious circumstances. If Ms. [redacted] has any concerns she may contact me directly at 385-218-2747.Sincerely, Brandt N[redacted] | Alder Compliance Manager

January 11, 2018RE:  [redacted] To the Revdex.com,Thank you for contacting us. We have been in touch with Ms. [redacted] and we were able to resolve her concerns.Sincerely, Brandt N[redacted] | Alder Compliance Manager

October 27, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. To compensate Ms. [redacted] for the wait time we have refunded her September payment and given her two months of service at no charge. Thank you for your assistance with this...

matter.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Please provide us with your aunt's address or account number so that we may research this issue. Thank you.

January 26, 2018RE:  [redacted] To the Revdex.com, Thank you for bringing this to our attention. Our scheduling department has been instructed to contact Mr. [redacted] today to schedule an appointment. We have also given Mr. [redacted] two months of service at no charge. Thank...

you for your assistance.Sincerely, Brandt N[redacted] | Alder Compliance Manager

June 14, 2017  RE:   [redacted]  To the Revdex.com,  Thank you for contacting us. We have canceled Ms. [redacted]’s account and waived the past due balance. Please let us know if we can do anything else for her. Sincerely,  Brandt N[redacted] |...

Alder Compliance Manager

August 29, 2016   RE:          [redacted]   To the Revdex.com,                   I have credited you a month of service at no charge bringing your...

account current. Let me know if there is anything else I can do for you.     Sincerely,   Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting this response because:  Alder lied when they said they attempted to contact me.  Moreover, they did not call me after they failed to show up; I called them, and I certainly NEVER told them to "stop calling" and hung up!!  As a point of fact, the appointment was scheduled for a Monday, so their alleged "early visit" would have been on Sunday; I was home most of that day as well.  Just today in the mail I FINALLY received acknowledgment from Alder of my repeated requests to cancel, but they're now demanding that I pay another $350.80 in order to do so (letter attached)!  This company is corrupt!!I will accept Alder's proposed resolution only under the following circumstances:  they withdraw their libelous statement re:  their fictional call and "early visit" (knowing all of which is a lie), and they confirm that the cancellation 1) has immediate effect, 2) does not require any payments from me whatever, and 3) guarantees that the service will NOT auto-renew as outlined in the agreement.  I want nothing more than to be done and free from this disreputable company.
Sincerely,
[redacted]

August 14, 2017RE:  [redacted] To the Revdex.com,  Thank you for contacting us. Ms. [redacted]’s account is in the process of being canceled and her money refunded. If Ms. [redacted] has any questions in the meantime she may contact our Customer Service department....

Thank you.Sincerely, Brandt N[redacted] | Alder Compliance Manager

We have spoken to Ms. [redacted] regarding the issue in her complaint and have also received more information regarding this issue. Due to the further information received by Alder from Ms. [redacted], we have come to a mutually agreed upon resolution to this complaint.

January 11, 2018RE:  [redacted] To the Revdex.com,Ms. [redacted]’s complaint listed the following concerns:Customer Service hold times.Phone calls not returned.Technician wait times. As mentioned in our previous response, we offered to send a technician on December 21st but Ms. [redacted] said that wouldn’t work for her. I asked her to send us a date and time through your office so she doesn’t have to call in and that doesn’t work for her either. We have given Ms. [redacted] multiple months of service at no charge and have been trying to resolve her issues but she won’t allow us to. Our offer to send out a technician at no charge still stands but we are unable to cancel the contract at this time.Sincerely, Brandt N[redacted] | Alder Compliance Manager

Complaint: [redacted]
I am rejecting...

this response because: I have not received a copy of the cancellation agreement/policy by email. Why are they withholding such a simple request/document. The rep said if contract cancelled you will pay 90% of remainder of contract. The contract is also for 60 months. They prey on senior citizens. 
Sincerely,
[redacted]

Mr. [redacted], I am the Manager of Customer Experience at Alder Security. As we discussed on the phone today, Alder does attempt to ensure thatissues of this type do not happen. Before the system is installed, we do a recorded call and ask several questions to make sure that customers who have a...

previous system understand that Alder is not affiliated with the customer's previous company. Unfortunately, in listening to that recorded call it is easy to see how these miscommunications occurred. Due to this fact, we will be cancelling your account. Thank you, Travis C[redacted]Manager of Customer ExperienceAlder Security.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Received the letter.  Issue has been resolved.  Thank you![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will return the payment of 275.28 for Moni pay off to Alder Security.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for bringing this to our attention. Please provide us with your parent's account number or address so we can locate their account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]