All My Sons Moving & Storage

We mailed this consumer's check to her on the 10-23-2015.

Initial Business Response /* (1000, 5, 2015/07/02) */
we are currently working with the customer
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted on 7/2 by a representative from All My Sons...

corporate offices in Dallas, TX. He confirmed the details of my complaint, apologized immensely for the customer service or lack there of I received and asked if I was ok with him investigating further & getting back to me. I said of course and haven't heard a word since then. Yet another example of how this company does business.
Final Consumer Response /* (4200, 13, 2015/07/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Unfortunate that we had to take this path, but we will except the 20% off ($150) offer. Thank you for your timely response. Please let me know when I can expect to see the credit.
Final Business Response /* (4000, 15, 2015/07/17) */
I have emailed the customer a settlement form to the email address provided.

In order for us to address any claims or complaints a claims packet must be completed and sent back to our office. We will be happy to address any and all claims and complaints once the information has been submitted to us.

The policy has been followed based on the alligations made by the customer. We are very sorry to hear of this news during your relocation with us, while we cannot offer a full refund as services were provided, we would like to offer 20% of the cost of the move which equals $162.79.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12593808, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All My Sons is not taking responsibility for the poor business that they conduct. The 20% refund is laughable.
Regards,
[redacted]

All My Sons Moving & Storage would like to thank you for the opportunity to reply to our customer's complaint. It remains our goal to respond to all customer inquiries in both a timely and professional manner. Please email me directly at [email protected] so I may better assist you....

Thank you

Good morning, I am so sorry to hear your move did not go well with us, we never want a customer to be unsatisfied, please call our dedicated customer care team at ###-###-####, we are here to help you process your claim/complaint with All My Sons. We look forward to hearing from you soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
---I forwarded a rejection to the business response in the above referenced claim, but didn't include what I will require from All my Sons Moving now. Please make this email part of my record.To All my Sons Moving:Re: Revdex.com complaint ID# [redacted].I will need the following information sent immediately to continue with my small claim. We will let a magistrate decide if my water charges were due to a "pre-existing" condition in my vacant house.1.) Full legal name of the business entity if incorporated, or sole proprietor name if not.2.) Full name of business owner or statutory agent to be listed as defendant.3.) Complete physical address, no PO box, for delivery of certified mail.4.) Full names of the 2 men who performed my move.Forward this information to the Revdex.com asap.[redacted]
[redacted]

I wish to extend my sincerest apologies for your moving experience with us, I see you spoke with a Customer Care Specialist and the claim/complaint forms have been sent to you. Please complete the forms and we will work towards a resolution, you can reach us at ###-###-#### 8am-6pm CST for any...

questions you may have, we are here to help, thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please let me know the next steps in accepting this offer
Regards,
[redacted]

Per our company policies and procedures we had to stop the move, our customer only paid for the time we provided service.

Following the completion of Ms. [redacted]'s services, we refunded an amount to compensate for delays. Following continued correspondance from Ms. [redacted], a claims package was sent to address any further claims or complaints.

The customer called our customer care team on 6/15/2015 at 3:57pm and advised us of damage to her treadmill. The customer spoke with a customer care representative at that time and a claims package was sent to the customer at 6:01pm. We have a 100% answer and response ratio. We have Key performance indicator for our customer care team that reflects our percentages. There has not been a single call that has not been answered. The customer needs to complete and mail back the claims form and we will process the claim immediately. If the customer did not receive the claims forms we ask that they call us at ###-###-#### or email us at [email protected] and we will reissue the claims packet. The customer has 30 days from the move to file a claim so we ask that the customer contacts us as soon as possible.

Initial Business Response /* (1000, 5, 2015/01/08) */
Thank you for your feedback, a customer care representative will be in contact with you regarding your moving experience with us.
Initial Consumer Rebuttal /* (3000, 7, 2015/01/14) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I (nor my daughter with whom initiated the contract) have NOT heard from All My Sons, despite their statement to Revdex.com that a customer care rep would be in contact with me/us. I was sure to include my phone (both work and cell) and email address, as well as obviously the home address they moved our belongings to in my initial claim of damages to them... Yet have not heard from them at all. Concerning, yet not surprising based on dealing with this company to this point! Still frustrated and waiting for resolution!
Final Consumer Response /* (3000, 11, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no further contact as they state in their response. No "multiple attempts to settle"... Only the mailed offer of the cost of the move (minus the $50 deposit). If All My Sons Moving deems it necessary and acceptable to refund the cost of my move, why is it not also necessary and acceptable for them to compensate for the severe and crippling damage caused to both real estate and property, not to mention the name calling, emotional stress and abuse we were forced to endure? As evidenced in the video I have, and the numerous photos, they need to be held responsible and accountable for the damage caused by their employees, refusal to honor a quoted price and the negligent, deplorable behavior exhibited by this "company". I believe it may be time to see if a court of law sees their pitiful offer of the refund of a little more than $850 already paid to them is adequate compensation for the havoc this company has reeked on my families life. As stated before, I (a single mom) have had to pay not only their moving expense, but a LARGE repair bill to my former landlords, and have been left with a houseful of DAMAGED (some completely RUINED) furniture. All of which was left in my garage - some still is! - so had to pay other movers to move what we could salvage into our home in order to live! I need to be able to replace the furniture that is no longer usable, repair the furniture that can be and have the funds I had to pay in repair bills returned to me so I may continue to provide a safe and comfortable home for my family! All My Sons Moving SHOULD NOT BE ALLOWED TO ROB ME OF THAT!!!
Final Business Response /* (4000, 13, 2015/01/20) */
The claims packet that was submitted, signed and notarized by the customer did not make any mention of property damage, only house hold good damage. We have responded accordingly and offered our customer the cost of the move which is our full and final offer.

The standard valuation of $0.60 per pound per article is not insurance, it is standard coverage in the moving industy applied to all moves, there is no premium or deductible that is paid on this standard coverage. There is only cosmetic damage to the washer, our understanding is that is it...

still in working order. We did go above our standard liability and include a good will amount in the settlement that was offered to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have NOT refused to follow the policies. I asked in just about every response to send the paper work if that is what needs to be done. They have just never sent the paperwork and are now claiming that I refuse. And for “The services were still performed and the men were there working during the time the customer was charged”. Let me put it in a different scenario and tell me if it still sounds like your get what you were charged for. Say I was a carpet cleaner and I come to your house to clean your carpets. When I get there I tell you that there will be extra charges for me to get started and if you don’t want to pay I will just leave. But you really need your carpets cleaned ASAP. So you say ok whatever let’s just get it done. Then after signing some papers they say oh yeah there will be another charge if you want us to be gentle around your furniture. You refuse that extra charge because you think a professional company would take care of your stuff. So they make you sign a damage waiver because you didn’t pay the extra money. Then the carpet cleaner says I have to be out of here soon and probably won’t finish the job, here’s a hose and vacuum start cleaning your own carpet because I need to talk on the phone for a while. Then after there all done you look around and all your furniture has scratches and marks on it and the carpet isn’t even fully clean!! END OF STORY. Now if that happened to you in your home wouldn’t you be asking for compensation for extremely poor quality of service? Or is that the normal high quality of service All My Son’s offers and the quality I received was just expected? Oh and for not being charged for packing material, well that is because they didn't use any packing material. They did not even remove one pad out of the pile in the back of the truck to prevent damage. That is what they wanted $50 extra for and I refused to pay, and that is what later on your corporate office told me was included in the $109 flat fee. How is it included when they want $50 more for it...         Regards,
[redacted]

All My Sons Moving & Storage would like to thank you for the opportunity to reply to this complaint. It remains our goal to respond to all inquiries in both a timely and professional manner. We experienced unforeseen circumstances and unfortunately did not provide any services to [redacted]. I...

would like to extend my apologies for any inconvenience this may have caused.

All My Sons was a great experience for moving. The entire process was professional, timely, efficient and the gentleman worked as a team when moving my items.

Supervisor checked with me during the move to be sure everything was going as planned and I was confident of the team.

I recommend All My Sons Moving for local or long distance moving.

We are working with the [redacted] on this resolution, multiple corespondents have been sent.