All My Sons Moving & Storage

The customer care team received a phone call on 5/12/at 10:03am advising us of a claim, we mailed claim forms to *** *** *** *** ** ***We have not recieved the claim forms back yet and we are always here to help, please feel free to call us at ###-###-####, we are here from
8:00am-6:00pm CST

Yes, if you fill out a moving quote request online, we will call youYou are now removed from the list

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has to be satisfactory to me, as the company is clearly only interested in severing this transaction as quickly as possible-- they are clearly not going to meet my innumerable requests and to reach out to me personally in order to rectify their blatant negligent and fraudulent transaction with my family.
Regards,
*** ***

We are sorry we were unable to move you, we hope you will accept our apology

We are happy to hear there was nothing damaged during your move with usI am so sorry we did not get there during the specified timesUnfortunately, the mover before yours ran over, we depend on our customers to give us proper information regarding their move with us in order to schedule everyone
accordinglyThank you for this feedback, we continue to grow and learn each day to give our customers the best moving experience period

I am not sure what the pictures are demonstrating, we will still offer $as a settlement

I have received the complaint from *** ***, Reference ID *** The reason that we could not continue the move and only moved half of her items is when we were loading out of her storage unit there was evidence of a bed bug infestationThis was right after we had upsold the move to men and the 3rd man was already onsiteAt that point we offered to bring the items over that were already loaded on the truckOnce at her new residence, *** was not presentHer son was the one that instructed my crew where to put things and said that he would move things around when he figured out where everything was goingThe total of her bill would have been $When my driver brought the bill to her sons attention he told my driver that she had only left him $to pay for the move and that he had no more money or access to any money to pay the remaining balanceSince we could not move everything from her storage unit I went ahead and waived the fuel surcharge and the labor minimum so that they would only pay for what our men did out there since it took less than the labor minimumWe only collected $from the son because that is all that he said he hadIf you have any questions, feel free to contact me at any time, Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I can admit that my crew may have been tired due to the large workload at the end of the summer months, and this may have caused the crew to work at a slower pace than normal. That being said, I am willing to credit back $for the customer's inconvenience and resolve this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12412494, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Their website does not say, " Upon availability." They need to add that to the website or yes it is viewed as misleadingThis can be closed because I will not be doing business with themI will write my review and find a more honest company to spend my money with

Severe inclement weather forced our company to interrupt services on December 8th, 2016. Icy conditions made it unsafe to continue services as the walkways, ramps and road conditions placed our employees and the general public in harms way.
Our state tariff dictates that
movers charge hourly for the duration of services that also includes “Acts of God” events. We assessed a fixed travel charge of hour each way that compensates our company for travel time to and from our terminal location, even though it actually took hours
The complainant is inadvertently forgetting that travel time would have been hour at a minimum had the conditions been a beautiful summer day, since that’s how long it would have taken to travel between Scapoose OR to Hillsboro OR. The real dispute should be for hour of service instead of the hours in the complaint
There has been no wrongdoing by our company. We charged legal tariffed rates and services were rendered in full. Acts of God are neither the fault of the company nor the consumer. However our company offers a full hour refund of $as a gesture of good will even though we’re not obligated to do soThis settlement represents a full and final offer and places the consumer in an economic position as if the weather events had never occurred
Please contact me should you have any questions,
Regards,
Steve A***
All My Sons Customer Care Dept
(503) 299-

Dear Revdex.com representatives,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I do receive resolution within days I have included the claims form and a subset of the photos that I submitted via email to All My Sons customer care on August 26, for your records as well
Kind regards,
*** ***

We will be sending the customer a form so they can receive the $back, thank you

Short move from a house to a small apartment Two large mirrors broken Their settlement: "cents a pound" for the items These were not sacks of potatoesthey were mirrors! The claim was for $they presented a refund of $An extremely unprofessional experience dealing with this organization I recommend that no one should use their services!

We cannot issue a full refund of a move, the maximum refund is 20%

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Although numerous issues with their services (paying by the hour at their slow pace really ***, would not recommend to anyone), my biggest issue is them moving the adjustable beds which a disabled person in my home really needs, and then losing the cords to the beds to where they could not be hooked up. When trying to call the company to get the matter resolved, ( calls to them), never a phone call back and never anyone coming out to try and resolve the problem. That is what *** me off. In the mean time, I had to go through the hassel and expense to get the matter with the beds resolved myself. Their response about paying me to shut me up really ***. They aren't even acknowledging their wrong doing
Regards,
*** ***

We were notified of the claim/complaint and immediatly sent the appropriate forms, please advise what else we can do to handle this better? Right now we are just waiting for the completed forms so we can process your claim and get a settlement to you

The customer paid $for their moveWe have sent a settlement offer for the amount of $which was agreed upon by the customerWe are truly sorry that expectations were not metThe settlement agreement was mailed on 10/27/The customer should get it soon if they have not already
received it

We have been working with this customer regarding her claim/complaintWe have been in touch with the **CThis will be resolvedYou may close the complaint

I would like to address Ms*** claims in the order they are presentedFirst, All My Sons Moving Pittsburgh is a local companyA simple google search will show we are located at ** *** *** *** ** ***Our operations, sales, and dispatching all operate from this locationThat
being said, there is a national call center that will handle over flow sales, calls and/ or customers who do not get sent directly to our office via our telephone systemThis is not an attempt at “tricking customers into thinking we are local,” but only a resource we utilize to offer customers the best possible customer serviceAdditionally, the call center has longer hours that allow customers to get questions answered and small issues corrected without having to wait for the local officeNext, when a customer calls in, all employees are required to answer every call via a scriptIn that script many points are brought to the attention of the customer to assure them they are going to get the best service, as well as prepare them for what to expect in their moving evolutionIt is noted that we are an employee owned company, and that all employees including the movers are ownersAdditionally, when given their hourly rate, customers are told “I do add ‘x’ amount of hours flat for total travelThis gives my men ‘x’ amount of time to reach you at your origin, and ‘x’ amount of time to get back to my warehouse after the job is completed.” It is made clear multiple times throughout the process that the travel is in addition to the hourly ratesMs*** was also aware of thisAs you will see per the paperwork Ms*** signed, it was noted that due to the travel she only wanted the minimum of hours of labor and that if it were to look as if the move were going to take longer, then Ms*** would move the rest of the items herself(Once the move began she chose to have the movers continue past the minimum as noted by her initials on the time records.) As for the start time, we do not guarantee start times due to operational issues and planningCustomers are made aware that we have two time windows, and whereas they are able to give a preference, we cannot guarantee they get that time windowDue to routing logistics and the fact Ms*** booked her move two days prior to the actual move date on our busiest day for moving, she was given our second time window of between 11:am and 3:pmAs per the paperwork signed by Ms***, you can see the men arrived within their time windowIn the matter of the office not responding to her call, the office did shut down early for the holiday weekendThis should not have created an issue because the call center did field our calls and our men arrived with the time window givenI cannot attest to what the representative at the call center did or did not say, however it has never been the business of All My Sons to not answer any phone call to avoid customers; especially, when we make our business answering sales calls that often come in on the same linesThe day following Ms*** move, when the weekend representative returned to work, they reviewed the paperwork, saw all necessary signatures from Ms*** agreeing to the cost and the hours utilized, and processed the payment for the moveNormally payment is taken at the time of delivery; however, delivery occurred after hours due to the holidayWhen I arrived back in the office on Tuesday, I was made aware of the minute day for a tow truck and I did credit Ms*** the appropriate amount of timeMs*** was aware of the cost for time she was using as proof by her signatures under the cost and conversation with Chelsea in my officeSuch is why the paper states she originally wanted only two hours of laborPer her own admission, All My Sons “worked their butts off” to give her the best move possibleIt wasn’t until the following morning when she was charged for the service that she was unhappyShe called in and verbally attacked Chelsea in a manner not suitable for any situation, home or professional despite her only being charged for her initial deposit, remaining balance per the signed agreements, and then credited for the time delayed by the tow