All My Sons Moving & Storage

This has been figured out, thank you.

Complaint: [redacted]
I am rejecting this response because:this is not a response.  This is a canned email response that says thank you for your email contact customer service.  this response in no way addresses my complaint.    
Sincerely,
[redacted]

We are very sorry we were unable to accommodate the move, the deposit has been refunded. Thank you for this information, upper management will review our staffing issue on that day, thank you again, and our sincerest apologies.

Complaint: [redacted]
I am rejecting this response because:
The response on here was just not helpful. A better practice as a business would have been to instruct me to call the number and ask for a specific person, like one...

who could actually help me. It was simply a request to call the business and get further run around. I spoke first with, Dan who just happened to still be in and waiting for the last crew to come back. He said to call Steve with my complaints, as Steve was in claims. I asked what time to call the next day and did so. Steve also could not help me and requested that I await a call from Gloria who is head of claims. I did get a call from Gloria and she found the first deposit that I made with in a few minutes of looking for it. She has refunded that portion. She requested that I call her back this morning Tuesday, September 5th to further discuss the other issues and charges on our move. I have done so and left her a message. On Friday when I spoke with her, I was already late for another appointment and had to cut our conversation short. I look forward to hearing back from Gloria later this morning. I will be glad to resolve these issues and move on. But, I will not do so, until I am actually satisfied that the entire situation is dealt with. 
Sincerely,
[redacted]

Dear Customer,
On behalf of All My Sons Moving & Storage, I would like to thank you for your businessand continued loyalty. We always find innovative ways to continue to provide you withthe highest quality storage services our industry has to offer.
As you are aware, our cost of doing business...

increases every year, with heavy·increases coming from insurance, labor, rent, taxation, utilities, just to name a few.
We have never passed on these increases to our customers from the moment we haveopened our storage facility in 2000, which is an amazing testimony In our ability tomanage these vendor increases internally. Unfortunately, we have crossed a thresholdwhere increases must be made in order to ensure the viability of this service goingforward.
Effective 11116/2015, we are increasing our storage rates to $80.00 per month perstorage container.
Enclosed you will find a new Automatic Debit Authorization form, and a brief statementon how your account will be affected. The ADA form must be completed and returned toour office no later than November 14th, 2015 to resume future electronic payments. asany prior ADA forms on file will automatically be cancelled.
Please call our office should you have any questions.
Thank-You,All My Sons
[redacted]please see attached[redacted]

Please call us at [redacted] to discuss your concerns.

Hello,     The offer from the business is the same offer they gave prior to me filing a complaint with the Revdex.com. The offer doesn't cover the amount of damage that was done. I asked 3 different people from the company, Ethan the sale representative, Brian who called to verify moving details and Jesse the head mover on the day of the move, if the company had full coverage insurance. I was told that there was and I didn't need to worry about anything else. Had the coverage been explained that it was only $0.60 per pound of damaged item and that if I wanted more I would need to purchase that, I would have purchased the full coverage, that is why I asked all of the those individuals about the coverage. Yes I did initial the contract/receipt on the coverage portion but I did so under the assumption the employees were honest and informative with me. The movers ended up being extremely careless in moving a lot of our bigger items. If they had taken actions like covering and/or wrapping our larger furniture items there would have been minimal damage and the $0.60 per pound or double probably would have been sufficient but that was not the case and there is a lot of damage to our property. We hired movers to ensure timing of our move and limited damage to our property. We were not out of the home by 5 like I had repeatedly asked and there was large amounts of damage. I feel like I was mislead by the employees about the insurance coverage and not all of the movers they sent were experienced which lead to large amounts of damage. Quite frankly they were very careless. We paid over $2,400 in moving costs and now have over $3,000 to fix or replace the items they damaged. I have included pictures and a list of all the damaged items. These attachments have also been sent to the business on two occasions. I also sent this email to [redacted] along with the excel workbook of damaged items and a word document with pictures of the items. Please let me know if you need anything else.Thank you,[redacted]

Initial Business Response /* (1000, 5, 2015/07/14) */
I am sorry we were unable to move you. It is never our intention to not complete a move for a potential customer. We had some unforeseen circumstances happen on the day of your move and we were very disappointed that this happened. The deposit...

was refunded on 6/29/15.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have verified that All my sons has refunded my deposit and they have acknowledge their mistake. I hope in the future they will communicate when "unforseen circumstances happen" and they are unable to provide their moving services with other customers.

Complaint: [redacted]I am rejecting this response because: I have not seen said...

refund (unknown anount) and I sent a claim form in for damages/expenses with reciepts and photographs almost two full weeks ago and have not received any response regarding these out of pocket costs. If further information is provided by this company I would know better how to proceed; however at this point in time, I don't feel this issue has been resolved. Sincerely,[redacted]

Based on the claims log for our department, this was resolved for $150 on April 28, 2017.

Initial Business Response /* (1000, 5, 2015/08/11) */
Please call the customer care team at [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted their customer care team and was given...

inaccurate contact details for further follow up. I have received no communication since speaking with who I was told was the owner. I can only assume given the lack of follow up that they are not intending to solve the problem properly which is why this route has been taken.
Final Business Response /* (4000, 9, 2015/08/17) */
Please call our customer care team at XXX-XXX-XXXX

Complaint: [redacted]I am rejecting this response because: I signed the settlement agreement sent to us from All My Sons Moving received on 1-/13/2015, returning...

the agreement by mail to All My Sons the same day received.  However, after a week we have still not received the refund check agreed to in the settlement agreement from All My Sons.Sincerely,[redacted]

We are in receipt of the complaint file by the above referenced consumer. We treat all our customers fairly andhandle any complaints with the highest standard of care.
Upon reviewing this complaint, it appears that there a clear misunderstanding about the total cost of the move.The complainant...

erroneously asserts that our company "doubled the fee" or "wanted twice the estimate" whenin fact our final bill for services was within 10% of the original estimate that was given prior to the start of ourservices.
We performed a visual onsite estimate prior to the start of our services as we do with all moves within[redacted] State. This estimate was given and accepted by signature by the consumer. The estimated laborcosts associated with this move was to entail nine hours of services (8 hours labor+ 1 hour return travel @$175.80 per hour) with a total cost of $1 ,582.20.
The driver did execute a change order (addendum) to the original estimate that added 1 additional hour toaccommodate delivery of a bedroom set to a different address in [redacted]. The change order wasrequested by the customer since they had concerns that it was getting late in the day, and they did not want towait until the movers unloaded the truck before they returned back to the origin address to pick-up the bedroomset. The hourly rate was adjusted for exactly 1 hour to complete this task, not for the entire move. The otheralternative was to wait for the movers to complete the un-load and then return for the bedroom set.
Ultimately, the change order/addendum had no meaningful bearing on the overall cost of the move, since wewere within 10% of the original estimate.
As a parent myself, I'm disturbed by the idea that a parent would use their infant as a human shield as a meansto compel our workers to cease their duties. It's one thing to be dissatisfied with the services, and another todeliberately place an infant in harms waywhere workers are unloading furniture that can weigh severalhundred pounds in wet and dark conditions. I'm not sure how such a decision can ever become a good idea.
Nevertheless, our office contacted the [redacted] police to remedy the dangerous activity and we ceasedservices until it was safe to resume.
We strive to exceed customer expectations with every move and we're disappointed thatwe did not reach our target. Unfortunately, any settlement attempts have been stalled until p**mentchargeback proceedings have run its course.
Please contact me should you have any questions,Regards,
John K**
AMS Moving & Storage of Portland Inc.503-299-9000

Attached is the receipt for the refund that was issued on 7/3/2017. We will be unable to offer any monetary resolution for services not provided.

The customer has been sent claims forms, when we receive the completed forms we will work quickly towards processing and a resolution. The customer can contact the customer care team at any time, our number is 866-941-1849.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

On the claim forms that she returned to us, she asked for $80.00, in an effort of customer service we sent her more, which was $100.00. Thank you. For further assistance please call 503-387-5140

Initial Business Response /* (1000, 5, 2015/10/28) */
We do not offer quotes over the phone, we provide our hourly price, we will advise the customer of what the minimum charge is and then advise they are charged in 15 minute increments after the minimum. The move was performed, services were...

provided and the billing is correct. we apologize for any miscommunication.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am upset with the response, and will let people know what kind of businesses they run. I feel we were taken advantage of the situation. This was being done for my 90 year old Mother. Shame on the company!!!!!!!!!!!

[redacted] I am sorry you feel that your move was not up to your expectations. When you decided to move out of storage, it was in peak season, and we let you know that with the short notice you gave us, it would be about 10-14 days before we could get your items to you. But we were more than happy...

to do it for you. However, you chose to use [redacted] for your move out of storage, which I can only assume, was due to the family discount their sales representative said you were receiving.   When the items were loaded into [redacted]s trailer, they were received by [redacted], paper pad wrapped in the condition they were received from your home, as proven by the lack of discrepancy on the inventory by your [redacted] Driver. Once a shipment is no longer in our custody, we cannot be responsible for anything that happens in transit or during unloading. That would be the responsibility of the companies transporting and unloading your goods. The company who originally was sent to assess your goods was sent in confusion by our claims department, as they did not realize there was a different entity that transported AND another yet that unloaded your goods. Further, being that your moving and storage charges were already discounted in excess of $5500, we are unable to provide any further compensation. Sincerely, Jacob P[redacted] Operations Manager All My Sons Pittsburgh

The deposit for $600 has been refunded