All Seasons Self Storage

Dear Revdex.com,We appreciate you bringing this matter to our attentionWe have contacted the customer, and provided a refund and cancelled servicesPlease consider the matter closed as resolved.Regards,Michael B***Manager, Marketing [redacted] ** [redacted]

Dear Revdex.com,Thank you for bringing this to our attentionWe have been in contact with [redacted] and have removed his email from our database to make sure he doesn’t receive unsolicited emails moving forwardWe’re glad this was brought to our attention and that the matter has been resolved.Sincerely,Jessica McGinnE: [redacted] P: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yodle has sent an agreement to us to sign before they will issue a refund to usThe document is long and contains legal jargonWe are currently having our attorney review prior to signing to ensure that there are no more hidden surprises.Once we are satisfied with the legal review, we will submit and ask to receive the refundThe process is pending, ongoing and has not yet been resolvedThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Revdex.com, We have received the complaint for [redacted] , # [redacted] Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have a package with usThere is a standard wait time of days for marketing to show results for us to build off ofThe client did cancel at the beginning of the third monthWe are able to resolve with a partial refund of $and apologize for any frustrationThank you, Ashley P [redacted] Executive Office Web.com

We have received the complaint for [redacted] ***, complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriatelyAs a result, we have made direct contact with the client and we have come to an agreement of refunding the client three months of organic plus the unspent PPC budget for refund of $Thank You, Shalisa C [redacted] Executive Office Web.com

Dear Revdex.com,We sincerely apologize for the experience [redacted] had We spoke with [redacted] and have agreed to refund $ A signed settlement agreement is attached to this message We thank [redacted] for her patronage and wish her the best in her future endeavorsThank you, Jonathan B [redacted] Executive Office, Web.com

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to understand these issues better and respond appropriatelyAs a result, we have refunded the client $Thank You, Shalisa C [redacted] Executive Office [redacted]

Dear Revdex.com,We have received the complaint for [redacted] , complaint # [redacted] .We have reviewed the client's concerns and can confirm that the client agreed to a month contract for servicesAbout a week in, the client decided he no longer wanted to proceedOur team was able to assist in resolving his concerns by terminating the remaining months left in the contract and refunded the unused portion of servicesPlease note, it may take up to business days for the funds to reflect within the client's financial statements, but a refund in the amount of $has been issued.Thank you,Kellin H***Executive OfficeYodle/Web.com

Dear Revdex.com,We have received the complaint for [redacted] , # [redacted] .Please know that we take customer dissatisfaction very seriouslyWe have confirmed that the client did have a Pay Per Click CampaignAfter researching during the Pay Per Click Campaign we found it did produce calls, they just were not soldWe have agreed to refund the client $The client did sign for the settlement received.We sincerely apologize for the unfortunate experience.Thank you,Ashley P***Executive OfficeWeb.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have agreed to the above statements but I have not been refunded yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Revdex.com: We are very disappointed to read about [redacted] ***'s experienceWe're committed to delivering the best possible results for our customers, and we're sorry that this wasn't his experienceAfter leaving a few voice mails and emails, we have been unsuccessful at reaching [redacted] but we are hoping to be in touch with him next weekWe have every intention of resolving this matter amicablyHe can reach Ron L [redacted] or Trevor B [redacted] at###-###-#### who will work with him directly on these issuesThank you, Jessica M***

Dear Revdex.com,We appreciate you bringing this matter to our attentionThis customer's website has been been removed as of 10/*, and the payment of has been refundedWe appreciate you considering this matter closed as resolved.Regards,Michael B***Manager, MarketingWeb.com [redacted] * [redacted]

Dear Revdex.com: We have met all terms requested by [redacted] and consider this resolved from our endBest, GB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business never contacted me, I have left them messages myself (after messages were left with my wife)I can be reached at [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have received the complaint for [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyAs a result we have worked with our finance department to refund the client $Thank You, Shalisa C [redacted] Executive Office [redacted]

We have received the complaint for [redacted] , complaint # [redacted] Please know that we take customer dissatisfaction very seriouslyAs a result, we have reviewed this matter thoroughly with several team members to better understand these issues and respond appropriatelyWe apologize for the customers experience and have made direct contact with the client and have sent the client a release agreement to refund the client $ $Thank You, Executive Office [redacted]

Dear Revdex.com: First, we would like to apologize to [redacted] for the poor experience he had with a representative from our sales teamWe have added his contact information, along with his wifes, to our do not contact listWe have also looked into this situation, and have addressed this with the representative internallyWe have high standards for professionalism, and this type of behavior is unacceptableThank you for bringing this to our attentionBest, [redacted]

Dear Revdex.com: A representative has been in touch with [redacted] to discuss these issues and find a resolutionWe are hoping to resolved this as soon as possible but have been unsuccessful at reaching [redacted] If he could follwith Mia P [redacted] or Cecily B [redacted] at ###-###-####, they will be able to work through the mutual agreement, close his account and answer any final questionsThank you, JM

Dear Revdex.com,We appreciate you bringing this matter to our attentionWe have released the customer from the contract, and closed the account as of 92016.Please consider this matter closed as resolved.Regards,Michael B***Manager, Marketing [redacted] ** [redacted]

Dear Revdex.com,We have spoken to [redacted] and have reached a settlementWe are sorry that [redacted] 's experience with Yodle didn't live up to the expectations he had when he initially decided to work with usAlthough we do not believe our sales calls are misleading we will investigate further what happened with [redacted] 's accountYodle prides itself on delivering strong service and value and it's very disappointing to hear about the problems [redacted] encountered with his website and advertising campaign.We wish [redacted] well with his future online marketing endeavors.Best, [redacted] ***