All Ways Dry of Southeastern Michigan, LLC

I write to acknowledge receipt of this complaintWe will reach out to the member directly regarding this matterThank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would hope this never happens againI also believe it should take less then days due to the fact I already submitted the information Regards, [redacted]

I write in reply to the receipt of this members rebuttal.Although I understand the premise of your questions, this is a unique situation in that the representative from your home Club who will be re-inspecting the vehicle, is not the person who will direct liabilityWhether the inspection is done at a shop or, at your residence, we will need a variety of pictures, preferably with the wheel removed

I write in reply to acknowledge the receipt of this complaint to the Revdex.com.As we had previously advised in separate communications to the member, we were unable to determine liability in this matter or, if it was as a result of the service that was providedWe informed the member to consult with their insurance carrier for further assistanceA representative from Progressive did call after hours on February 7, and left a messageWhen we attempted to return the call, there was no option to leave a voice message

I write in reply to acknowledge the receipt of your complaint to the Revdex.com As you are aware, a letter of denial was sent to you explaining the reasons why the submission for reimbursement consideration was not paidAny receipts that are submitted in the name of a non-member or, inactive member will not be honoredAlso, there was a name and contact number included, had you wished to call and speak with the employee who worked on your requests The additional request that you submitted for reimbursement consideration, was paid up to the limits of your Basic membership with AAA Northeast whereas, any miles beyond the first three would be your responsibility I hope that this helps clarify how this was processed by our Finance department

I write in reply to acknowledge the receipt of your complaint to the Revdex.com.Although I understand that you contend that all was needed was a jump start, that may or may not have been a conclusive solutionIn our Membership Terms on AAA.com, we do advise that we make no representations or warranties that we will provide Roadside Assistance within a specified timeWe also disclose that delays may be excessive at times, when a substantially higher than number of Members call for service.We have posted an internal credit to your membership, which will be applied at your next membership renewal

I write in reply to acknowledge the receipt of this complaint.It is my understanding that this member has spoken to an employee in our Member Relations department yesterdayI would ask that we afford the employee ample time to research this matter and, to provide feedback once this has been concluded

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***

I write in reply to the complaint that you filed with the Revdex.com.I was made aware of your situation today, by the employee with whom you were speaking with throughout the handling of your claimI have reviewed this situation and advised my team to provide a reimbursement for the damages in full Please accept my apology for how your claim was handledSincerely, [redacted]

I write to acknowledge the receipt of this complaint to the Revdex.com.If you would like to contact your home Club upon returning from your vacation in FL., please call [redacted] and a staff associate in Member Relations would be able to assist youIf you would like for us to contact you, please indicate so in your reply to the Revdex.com and we will contact you

I write in reply to the complaint that you filed with the Revdex.com We have spoke to the consumer and reviewed this situationWe have decided as a gesture of good will to provide a reimbursement in the prorated amount remaining on the battery

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] However, even though I have spoken to the customer service rep from AAA a couple of times regarding my refund, I still have not received it a week and a half later I have been waiting for my check in order to click that this has been resolved, but needed to answer your email within ten days I would like an additional day or two to see if my check finally arrives, before I want the case closedThank you! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response submitted by the business and accept the gesture and appreciate it! Regards, [redacted] ***

I write to acknowledge the receipt of this complaint in the Providence RI headquarters.We are in the process of researching this matter and will reach out to the complainant by the middle of next week

Despite the rejection of the solution, that is the offer that is being put forth at this time. In the event that you do not wish to call the number that was furnished, it may be helpful for you to visit AAA.com and read the Member Agreement sectionIt will provide answers to some, if not all of your questions

Although we understand that you believe that the issue with the IDrive is related to the jump start service, the lapse in time in the first report alleging damage was delayed significantlyThe invoice from your repair shop also categorized the problem with the unit as a common failure on these types of vehicles, not listed as damageAgain, if you wish to pursue this matter further, you may do so directly with the independent contractor who provided the service on April 1,

I write in reply to the rebuttal to my initial response.If possible, please attach any documentation that would support your premise, that a payment greater than the amount I referenced was made. Or, if it is more convenient, you can mail it to my attention, *** *** *** *** *** ** ***

I write in reply to acknowledge the receipt of your complaint.Please accept my sincere apology for the delay.in service that you experiencedAs a gesture of goodwill and in follow up to your request, we will be posting a credit to cover next years Plus membership for you

I write to acknowledge the receipt of this members complaint.After having had the opportunity to review the case file and notes unfortunately, we are unable to mediate this claim on the members behalfThe Technician who provided the tow of the vehicle is adamant that he never accepted liability for
damage that is alleged to have occurred during service in fact, he states that he noted the damage to the vehicle when he arrived on location and, took pictures of the damage in the rear prior to loading the vehicle onto the flatbed for transport

I write in reply to the second rebuttal.I would ask that the complainant contact the employee that they have been working with and, to provide any documentation, technical notes etcto give further consideration to this request