All Ways Dry of Southeastern Michigan, LLC

I write to acknowledge the receipt of Revdex.com, regarding the towing charges your Son incurred as a Basic member on April 6, 2017.I note that you had previously sent an email to AAA.com back on April 18, 2017 and you were provided with a reply that explained the provisions of upgrading...

your membership to either the Plus or Premier levels. "Plus or Premier benefits commence seven days following receipt of your payment by us". As the upgrade to Plus and, the need for towing were only one day apart, your Son would not have been eligible to be covered under the Plus membership

I write to acknowledge the receipt of this complaint to the Revdex.com.If you would like to contact your home Club upon returning from your vacation in FL., please call [redacted] and a staff associate in Member Relations would be able to assist you. If you would like for us to contact you, please...

indicate so in your reply to the Revdex.com and we will contact you.

I write to acknowledge the receipt of this complaint in the Providence RI headquarters.We are in the process of researching this matter and will reach out to the complainant by the middle of next week.

I had the opportunity to review this matter with our employee who had spoken with the complainant.A full membership credit was applied for next years membership renewal, the complainant was asked if he still needed our assistance with service, he indicated that he was going to purchase a battery and install it himself.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I didn't think that it was the battery as it was under 6 months old.  so when it wouldn't start I  was at work and there is a garage there, so they checked on it and replaced the battery.  I needed to have a car that starts.  The battery was replaced in March and I was told it was new, the warranty shouldn't be a question as it was less then 6 months old and again I was told it was brand new.  AAA did not put a brand new battery in my car in March.  I was given a battery that was defective and I shouldn;t have to fight like this to get reimbursed for it.  I advised them to come and get the old (supposedly new) battery.  
Regards,
[redacted]

I write to acknowledge the receipt of the complainants rebuttal. That is correct, it was an acknowledgement of the receipt of the initial complaint with the mention of contacting the complainant by the middle of this week.As a gesture of goodwill only, we will be sending the complainant a check in the amount of $143.72 to resolve the issue.

Revdex.com:
I have reviewed the response submitted by the business and...

have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The response from the business is just a notification that they are looking into the matter, not a resolution.
Regards,
[redacted]

Our licensed appraiser inspected the vehicle in question. The damage that is being alleged is not possible and, there is no supporting evidence to substantiate this complaint. The rear air ride level sensor is cracked and, based on the photographs that were taken by our appraiser, the crack appears...

to be old. Both sensors are in poor condition and appear to be in need of replacement due to normal wear and tear. Therefore, we were unable to mediate the allegation of damage on the member's behalf. We offered to arrange an inspection and reenactment with the member present, this was declined. We were advised that the vehicle may already have been repaired. Furthermore, we were advised by the member that he had filed a Revdex.com complaint and, would prefer that we communicate with him through the Revdex.com. We also asked if he wanted to contact the dealer and let us know if the repairs had been completed, he declined that option as well. We explained the reasoning as to why we were unable to mediate his claim and, the member said he wants all further communication through the Revdex.com.

I write in reply to the complaint that was filed regarding your attempt to obtain towing for your vehicle.I have asked the Representative that you spoke to on January 5th, to post an internal credit in the amount of the cost of your Premier membership. If you joined AAA for the sole purpose of...

having this vehicle towed in the future, I would be more than glad to refund your last years membership dues and cancel your membership, as this may prove to be problematic going forward.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Good afternoon I still have not heard anything from Triple-A on the settlement that they had a fit could you please check with them againThank you, [redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This will obviously be an open issue until compensation is reached and repairs completed.  My point of asking you who is paying to have the car torn apart for pictures to be taken is now justified because you obviously weren't planning on doing so...  I can easily take the tire off to get clear pictures of the wheel rotor hub and remove the brake rotor to show how the long wheel hub bolt destroyed the emergency brake package.  I wish this was accomplished the first time when I asked if the wheel needed to be taken off.  The hub can not be replaced with out the rear axle bearing coming off.  This is why is such a costly repair for a simple lug bolt...  I will await correspondence from [redacted] to set up a time and date he can come to my house so I can have the car prepared.  There is a police report on file with the Mass State police during the time off the incident.  I will consider this closed and accepted by me once this matter is resolved, and again, it has been 1.5 months. 
Regards,
[redacted]

I write in reply to the rebuttal submitted by the member.Upon review of the case notes of this file, it indicates that a call was placed to him on 9/12/2016 at approximately 12:20 p.m. and, a detailed voice message was left.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. AAA Has not contacted me in any way. When I filed my claim i must of made several calls looking for status of my claim.. AAA could have the decency to cal me back and they have not 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I write to acknowledge the receipt of this members complaint.Our technical team has reviewed the part (s) and invoice that was submitted. We have been unable to mediate this claim however; a representative will be calling the member to discuss the matter further.

I write in reply to the complaint that you filed with the Revdex.com.I was made aware of your situation today, by the employee with whom you were speaking with throughout the handling of your claim. I have reviewed this situation and advised my team to provide a reimbursement for the damages in full....

Please accept my apology for how your claim was handled. Sincerely, [redacted]

I write to acknowledge the receipt of this concern.AAA membership covers the person whose name appears on the membership card. On October 2, 2015 there was an attempt to extend coverage to a someone not listed on the account. Based on our guidelines, this service was not provide, prompting the...

person to cancel the membership. We do disclose coverage levels and limits on AAA.com. There is a $10 cancellation fee that is assessed.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However, even though I have spoken to the customer service rep from AAA a couple of times regarding my refund, I still have not received it  a week and a half later.  I have been waiting for my check in order to click that this has been resolved, but needed to answer your email within ten days.  I would like an additional day or two to see if my check finally arrives, before I want the case closed. Thank you! 
Regards,
[redacted]

I write in reply to the complaint that was filed regarding your vehicle being impounded during that snow storm on January 4, 2018. It is my understanding that you home AAA Club, AAA Northern New England is working with you to resolve this matter. If you feel as though I have misunderstood this,...

please feel free to let me know.

I write in reply to the rebuttal that was posted to my response.Although there was mention of not renewing the membership in the original complaint, I misinterpreted the request for half of the membership to be refunded, and instead offered a credit for twice that amount, for that I am sorry.As you wish to be refunded, we will instead cancel your membership and process a refund for the amount that you had requested.