All Ways Dry of Southeastern Michigan, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not
satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Please Acknowledge what was discussed and the agreed upon restitution. Regards,
*** ***

I write in reply to this members concern.One of our Associates called the member on Friday November 17, 2017, got voicemail and left a message inviting a return call.Today, the member left a voice message with our department, stating that everything was all set!

As previously stated, we will be researching this matter and contacting the member when completed to address his concerns

Revdex.com:with all due respect, The offer was for free year There was no refund mentioned for full amount just membership effectice jan for a free yearSo I will take full credit in check form No membership needed from such a businessYour rebuttal was sarcastic considering I paid for service that was unattainable in a time of needYou expect me to be happy?! You were paid up frony $for service that was rarely needed and when I needed it you were unreachableI am sure you are all set in your home with every number to call at your fingertipsFREEI paid for itAnd still reached noone and get sarcasm for being upset.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I write in reply to the complaint that you filed due to not being able to reach us and, not receiving the standard level of service that we expect our employee's to deliver to our membersPlease accept my sincere apology for the problems you encountered.As a gesture of goodwill, we will
be posting a full credit towards your membership dues that are due on January 15,

I write in response to the rebuttal from the complainant.It is my understanding that you have spoken to a representative in our Member Relations departmentThis individual has sent an email to you at your request, please contact him upon your return from vacation

I write in reply to the receipt of this complaint.If you would like to speak with a representative about your situation or, the fee's that you were assessed, please call *** ***

I write in reply to the complainant's rejection of our request to discuss a resolution directly.As an alternative, we will draft a letter of resolution which will include our offer to resolve this matter amicably

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, If issue is not resolved to fairly satisfy both parties, I will move forward to take any other actions necessary to get results in resolving this matter
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This was the second time I was out of town and AAA failed to respond when called After calling back to complain they blame it on my not talking to the home officeWhen calling from out of town all calls are routed to the local office so it is impossible to reach your local office nor can I even go online and access my account because once again routing is based on IP address of inquiryI travel extensively so it makes the service absolutely worthless to me
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowMy question is: why didn't AAA contact the service station and talk with the owner/professional who oversaw the evaluation and subsequent repair? *** *** at *** *** *** *** *** *** ***It was from *** that I found out about the damage.It's just wrong for them to imply that he created the damage.Yhe ABS light came on right after the tow signaling something had happened
Regards,
*** ***

write in reply to the complaint filed with the Revdex.com Our licensed appraiser inspected the vehicle and noted the following: Damage to the differential is consistent with separation of the lower ball joint while driving, allowing the shaft to pull out and cause rotational contact with the
differential carrier spline and, the shaft while trying to engage while drivingThe transmission shop was unable to re-engage the shaft into the differential carrier, We verified that the car will move but, makes noise when trying to engage into parkDamage is due to ball joint failure and axle pulling out

We strive to arrange the best possible roadside assistance at the time of your disablement and, as stated on AAA.com, in some cases we utilize independent contractors to provide serviceIf an allegation of damage arises during the delivery of service, as was the case here, we
certainly attempt to mediate a resolution between both parties in an effort to reach an amicable solutionHowever, there were some mitigating factors which made it challenging for us to establish liability against the Independent Service Provider in your caseThe original date of the service call was April 1, at which time your vehicle was jump startedThere was an additional request for service on this vehicle on April 9, with no mention of the alleged damage from the prior service callThe first report of an allegation of damage was made by you on May 11, The alleged damaged component part (IDrive) was replaced prior to AAA’s notification and subsequently not available for testing or inspection by a representative of AAAUpon inspection of your vehicle by your repair facility, it was noted on their invoice dated May 9, 2017, that there were no blown fuses and “this is a common failure on these vehiclesRecommend replacing I Drive controller and rechecking”Regrettably, we were unable to mediate this case in your favor as such, I can only suggest pursuing this through other means directly with the independent contractor

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***, as I previously said, this matter will need to be resolved in court, unless AAA agrees to reimburse me the full enrollment cost plus $paid to a tow truck service, otherwise, this will be subjected to attorneys, court fees, and potential court awarded damages

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I write in reply to acknowledge the receipt to the complainants rebuttal.We did in fact tender an offer of settlement to simply resolve this matter without accepting liability. The bumper on the vehicle had sustained catastrophic damage that cracked it in half, it was improperly repaired while it was in the possession of the original owner, and was therefore determined to be pre-existing.In a search of our email and phone databases, we have no record of receiving any calls or emails from the complainant since prior to this action being taken with the Revdex.com.A check is bring produced, made payable to the member who was present during service, the complainants daughter

I write in reply to the complainants rebuttal.Although our initial response did not resolve your issue, I would encourage you to work with your insurance companyThey may also feel free to contact us as well

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does satisfy my issues and/or concerns in reference to complaint #***In additional phone conversations, AAA has agreed to reimburse me for the cost of the repair to the oil pan and rental car I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I write in reply to yet another inquiry / rebuttal from the complainant.According to our Finance team, the check was printed on April 22, so, I can confirm that it is in process