All Ways Dry of Southeastern Michigan, LLC

I write to acknowledge receipt of this complaint. We will reach out to the member directly regarding this matter. Thank you

I write to acknowledge receipt of our member's complaint. After further review, and as a gesture of goodwill, we have restored 1 Road Service call to [redacted] account which will be available throughout the remainder of the current membership year.

I write to acknowledge receipt of this complaint. As per our policy, we were not afforded an opportunity to test the battery prior to replacement and in instances such as this a refund would not be provided. However, as a gesture of goodwill and in recognition of your membership tenure we can apply...

an internal credit towards your next membership renewal, in addition to the other three members’ on this account, totaling $118.00.

I write in reply to acknowledge the receipt of your complaint to the Revdex.com.Although I understand that you contend that all was needed was a jump start, that may or may not have been a conclusive solution. In our Membership Terms on AAA.com, we do advise that we make no representations or...

warranties that we will provide Roadside Assistance within a specified time. We also disclose that delays may be excessive at times, when a substantially higher than normal number of Members call for service.We have posted an internal credit to your membership, which will be applied at your next membership renewal.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The car has been looked over and there isn't anything that is/was draining the AAA battery. Since the last communication with AAA, I've purchased a battery and the car is running normally as it did prior to the install of the AAA battery.
Regards,
[redacted]

Revdex.com:
I , agree that some sort of settlement is required here but I would like to know what that settlement is going to be before I accept it
Regards,
[redacted]

We have communicated with the complainant and advised him that there is a parasitic draw that needs to be diagnosed. Once this is completed, the complainant will contact the individual that he has been working with here at our HQ.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not agree with the AAA response. Before they towed the car there was no error indication with regard to the sensor. After the AAA dropped the car off of the tow mechanism, the garage owner indicated that the error condition was present immediately after the tow and that he stated that tow truck did the damage.    
Regards,
[redacted]

I write in reply to acknowledge the receipt of this concern.The member was told on May 11, 2016, that she needed to sign and return a document to us, before the address would be officially changed. A fax was sent out with the new address on May 24, 2016 but, it would not be...

officially changed without her returning the form with her signature.  And without that signature we would not send any bills/notices to the new address. It is unclear to me why the member is seeking a refund of $60.00, when she was only charged $23.00 of which, $7.98 is being refunded. If you feel as though we have misunderstood your premise, kindly let me know.

I write to acknowledge the receipt of the complaint you filed with this agency.Please accept my sincere apology for the frustration associated with your service request. We will be issuing a refund in the amount of $116.77.

I write in reply to your complaint with the Revdex.com.I'm sorry to hear that you have had such a poor experience. It appears that the offers of a gift card and a 10 year membership and your address, that you are an AAA Northern New England. We are AAA Northeast, based in Providence...

RI.Therefore, please call [redacted] for further assistance.

I write to acknowledge the receipt of this inquiry.The previous expiration date for your membership was July 30th, the new expiration date is August 1st. If anything, you have gained a day and not lost anything with regard to monies or membership. Therefore, we consider this matter closed. Thank you...

for your inquiry as it helps us maintain a high level of member satisfaction.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and accept the gesture and appreciate it!
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Hi my name is [redacted] and I had filed a complaint against AAA northeast about a problem I had and they told me that they are gonna refund me with $71 and I never got the money so if you could please see whats going on Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 
Regards,
[redacted]

I write to acknowledge the receipt of the complaint filed by our AAA member.We would certainly welcome the opportunity to speak with you further, as to how we might resolve this matter amicably. Please let us know the best time to contact you by phone.

I write in reply to the rebuttal from this member.Again, we would welcome your call back to the employee who processed the requests that were previously submitted, so that you can understand how we arrived at the decisions for them both.Thank you,

I write to acknowledge the receipt of your complaint to the Revdex.com.I can assure you that someone will contact you after having the opportunity to review your road service event in it's entirety. Thank you for providing us with the opportunity to understand how we may service you more capably in the...

future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
As I have explained in my previous message, your technician said that the iDrive controller was not functioning because the vehicle was trying to conserve power after it was initially jumped.  This explains why I did not immediately report the issue.  Your technician also stated that the battery was still good and did not need to be replaced.  However, my car was not able to start on its own after two additional jumps.  At that time I decided to take the car to my mechanic.  I relied on your technician's assessment that the battery did not need to be replaced and that the iDrive controller was not functioning because the car was conserving energy while the battery was recharging over a period of time.  I hope this explains why my claim was reported at a later date after the initial damage.  With all due respect relative to the sub-contractor, the service was provided by AAA and any of its sub-contractors are AAA's responsibility.
Regards,
[redacted]