Allied Interstate LLC

I just happen to check for internet service to buy (Feb 2016) and she saidthat I owed a balance and I was surprised because I paid the $10.21 billwithin the required time as Allied had requested . When I talk to Dish, shesaid that Allied should have done a call conference and got Dish to verifyeverything while I was on the line.I just happen to check for internet service to buy (Feb 2016) and she saidthat I owed a balance and I was surprised because I paid the $10.21 billwithin the required time as Allied had requested . When I talk to Dish, shesaid that Allied should have done a call conference and got Dish to verifyeverything while I was on the line.I just happen to check for internet service to buy (Feb 2016) and she saidthat I owed a balance and I was surprised because I paid the $10.21 billwithin the required time as Allied had requested . When I talk to Dish, shesaid that Allied should have done a call conference and got Dish to verifyeverything while I was on the line.

Dear Ms. [redacted]
Thank you for your letter to the Revdex.com and for the opportunity to respond to your concerns. Navient placed your account in our office for collections on December 20, 2015.
On February 22, 2016, you spoke with our agent, who processed a payment of $250.00 in...

accordance to your Interest Reduction Program agreement. On this same day, our agent processed another payment of $221.30 to your credit card in error. This incident is unacceptable in accordance to the standards set by Allied Interstate. The matter is being addressed with the individual involved through the form of disciplinary action. The agent realized his error immediately and notified his Assistant Vice President of Operations, Dan E[redacted] Mr. E[redacted] notified our Payment Applications department, who refunded the charge on February 24, 2016. This refund can take up to 14 days to post to your account.
Our records indicate that we spoke with you several times between February 22, 2016 and February 25, 2016 regarding the credit back to your account, as well as a refund of any fees you may have incurred. You advised Mr. E[redacted] that you were seeking legal advice and no longer wanted to communicate with him and no further contact has been made.
Upon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing contact from Allied Interstate and notified Navient of the circumstances. Please note stopping collections has not interfered with your enrollment in the Interest Reduction Program or the payments that were previously set up.
We regret any inconvenience this matter may have caused. Please contact me directly at ###-###-#### to discuss any fees that you may have incurred. Should you wish to discuss your account further, please contact our [redacted], Joe B[redacted] at ###-###-####.
Sincerely,
Melanie E[redacted]

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information, such as an account number, which might help us locate the file. Please contact our Consumer Advocacy Group at [redacted] and one of our agents can assist you. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on your name and the phone number provided. We can appreciate your frustration and look forward to...

receiving more information which might help us locate the file and eliminate the calls. Please contact our Consumer Advocacy Group at 800-811-4214 and one of our agents can assist you. Sincerely, Melanie E[redacted], Assistant ManagerRegulatory Compliance###-###-####

I have been out of the country for several weeks with very limited internet access.  My complaint with this organization has not been resolved but they have stopped calling me. Sincerely, **
[redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. America Online, Inc. placed your account in our office for collections on February 16, 2017. On March 29, 2017, we contacted you in an effort to resolve your...

account and you asked that we send you a letter regarding the matter. We mailed a letter to the address on file on March 30, 2017. On April 3, 2017, we contacted you again and were able to discuss the details of the account. You advised our agent that you would be calling back on April 20, 2017 to make a payment. Upon receipt of your letter to the Revdex.com, we closed your account in our office, preventing further contact from Allied Interstate, and notified America Online, Inc. of your concerns. We regret any inconvenience this matter may have caused you. Should you wish to further discuss the account, please contact America Online, Inc. directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on May 7, 2012.You are currently enrolled in the Interest Reduction Plan with monthly payments of...

$150.00 set up for electronic processing. On June 20, 2016, you contacted our office to modify your June payment to $112.50 on that day and the remaining $37.50 for June 24, 2016. Our agent made the revision and discussed the possible repercussions of reducing your payment. Our Assistant Vice President of Operations then spoke with you and urged you to keep your future payments as they are. We apologize that further options were not discussed with you in light of your current situation. This matter is being addressed with the individuals involved. Upon receipt of your letter to the Revdex.com, we canceled the payments that were in place for processing. We are able to work with you on reducing your payments to $100.00 a month, based on your current financial situation, while remaining active in the Interest Reduction Program. To discuss the options available to you, please contact our Vice President of Operations, Matt L[redacted] at ###-###-####. We regret any inconvenience this matter may have caused you. Should you wish to further discuss your account and a lower payment option, please contact Mr. L[redacted] at the number listed above. Sincerely, Melanie E[redacted] ##-###-####

Dear Ms. [redacted]    Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your request.   On July 31, 2017, we contacted the phone number on file and were advised Mr. [redacted] had recently passed away. We placed Mr. [redacted]’s account in...

a hold status, preventing contact from Allied Interstate.   On September 26, 2017 we received Mr. [redacted]’s death certificate and we closed the account in our o**ice at that time. We will also notify [redacted] of the documents received.   We regret any inconvenience this matter may have caused you. Should you need further assistance, please contact [redacted] directly at ###-###-####.   Sincerely, Melanie E[redacted]
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Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Navient, a spin-off of Sallie Mae, placed your account in our office for collections on February 22, 2015. On March 2, 2015, you spoke with our agent in...

regards to the options that were available to you at that time. You chose to enter into an Interest Reduction Plan, with a down payment and ongoing monthly payments. On March 26, 2015, you made a down payment of $1,000.00 and agreed to monthly payments of $137.00. On October 6, 2015, you contacted our office and advised that the payment our agent had been attempting to contact you to obtain for that month had been available in your bank account for two weeks. After placing him on hold, our agent submitted your payment using a credit card number that we had on file from a previous payment. You had not given permission to make the payment with this card number and our Assistant Vice President of Operations was able to stop the payment from processing. We apologize for the manner that our agent handled this account. We are addressing this matter through disciplinary action with the agent involved. Call recordings show that our agent did contact the Human Resources Department with your place of employment; however, were not able to identify a time that he requested any personal information. While speaking with our [redacted] Dan E[redacted], on October 6, 2015, he placed all numbers that you requested we not call on our do not call list. This will prevent further contact from Allied Interstate at any unapproved number.Our records indicate that Mr. E[redacted] was also able to get your Interest Reduction Plan payments back in order and on track towards bringing your account out of a default status. Upon receipt of your letter to the Revdex.com, we stopped collections in our office. We regret any inconvenience this matter caused you. Should you wish to discuss your account further, please contact Dan E[redacted] at ###-###-####.    Sincerely, Melanie E[redacted]###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us with your address as a valid contact for the person we are trying to reach. We were unaware that we were sending mail to the...

wrong address. Upon receipt of your letter to the Revdex.com, we removed your address from our system, preventing further contact from Allied Interstate. We regret any inconvenience this matter may have caused you. Should you wish to discuss the matter further, please contact our Consumer Advocacy Group at #######. Sincerely, Melanie E[redacted] ###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns. Navient placed your student loan account in our office for collections on March 5, 2017. On April 27, 2017, a payment of $925.54 posted to your account,...

settling the balance in full. As requested, we attempted to send your receipt letter to the email address provided; however, each email was returned as undeliverable. We have included a copy of the receipt letter for your records. We regret any inconvenience this matter may have caused you. Should you need any further assistance, please contact our Consumer Advocacy Group at [redacted].   Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear [redacted], Thank you for your submission to the Revdex.com and for providing us the opportunity to respond to your concerns. Sprint placed your account in our office for collections on January 20, 2015.  Our records indicate that we have not had any contact with you and were...

unaware of your dispute. Sprint records indicate that a majority of the charges placed were due to Early Termination Fees on two phone lines, which had contracts until April 11, 2016. There is no indication that a settlement was offered on this account. We show the last payment made towards this account was on November 23, 2014 in the amount of $34.95. The balance on the account at that time was $440.54. Please see the attached bills supporting this information. Allied Interstate initially reported your account to the credit agencies on March 21, 2015. Upon receipt of your letter to the Revdex.com, we moved your account into a dispute status and will update your credit report accordingly. We regret any inconvenience this matter may have caused you and urge you to contact our office at ###-###-#### for assistance in resolving this matter. Sincerely, [redacted]Compliance Department ###-###-####

That’s why I contacted your company because since you wrote me I sent information already and I see now they are asking for a Social Security card. Evey time they ask for something else. I have just sent the social security card so they can’t be trusted so don’t disregard my complaint. ID [redacted] against Allied Interstate and [redacted]  I am sure I wont here anything from them again unless I call them in two or 3 weeks and they will say they some other documents. Sincerely, [redacted]

Dear Mr. [redacted] Thank you for your submission to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted], a spin-off of [redacted], placed your account in our office on September 19, 2011. On February 2, 2012 your account was enrolled into an Interest...

Reduction Program, reducing your interest to .01%. You made a payment of $1,000.00 upon entering the program and were to pay monthly payments of $308.00. In April 2012, you began making monthly payments of $334.00 and have done so since.The Intrest Reduction Program is not considered a settlement. On March 16, 2012, we received a call asking for a settlement offer letter. An offer of $15,987.50 was sent to you at that time, with an expiration date of March 30, 2012. Our records indicate that we did not receive the signed letter back, agreeing to the offer. [redacted] records show that in July 2012, they received a settlement request for $10,000.00; however, they responded with a counter-offer of a $22,000.00 settlement. There is no evidence that this offer was secured.  Our records indicate that you have not missed any payments while on the program and your account is still enrolled; however, we do not have current payments set up and urge you to contact our office to continue payment and benefit from the program. You will need to continue your payments for the month of June and forward. Should you wish to settle the account, we can offer a settlement in the amount of $11,500.00 to be paid in full by June 30, 2015. To discuss this settlement or make a counter offer, you can do so by contacting the specialist handling your account, [redacted] at ###-###-#### or our Assistant Vice President of Operations, [redacted] at ###-###-####.We regret any inconvenience this matter may have caused you. Please contact our office at one of the numbers listed above to further discuss your account. Sincerely, [redacted]Compliance Department ###-###-####

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file in which calls have recently been placed based on the information you provided. We can appreciate your...

frustration and look forward to receiving more information which might help us locate the file. Please contact our Consumer Advocacy Group at 800-811-4214 and one of our agents can assist you.  Sincerely, Melanie E[redacted]###-###-####

Dear Mr. [redacted]  Thank you for your letter to the Revdex.com and for providing us an additional opportunity to respond. Navient placed your account in our office for collections on November 12, 2017. Our records indicate that, aside from your initial letter to the Revdex.com, we have not had any contact with you. Upon receipt of your request, we stopped communications from our office and notified [redacted] of your letter to the Revdex.com. Should you wish to discuss your account further, please contact our office at ###-###-####. Sincerely, Melanie E[redacted] Compliance Department ###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] placed your Tribute Card account in our office for collections on January 12, 2016. On April 5, 2016, one of our agents...

contacted you in an effort to discuss your account. In accordance with our policy to protect the privacy of consumers, our agent was attempting to verify that he was speaking with the correct person before releasing details of the account. Our agent was apprehensive in releasing the name of the company prior to determining he was speaking with the right person in the interest of protecting your privacy. The name of the company should have been given at the onset of the call and we are addressing that matter with the individual involved. Our records indicate that this is the only contact that we have made with you and we were not asked to remove the number during this call. Upon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from Allied Interstate, and returned it to [redacted]. We have also notified [redacted] of your letter. [redacted], has advised that in order to resolve this matter, they have also terminated collection action on the account. We regret any inconvenience this matter may have caused you. Sincerely,          Melanie E[redacted]

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us including your telephone number as a valid contact number for the person we are trying to reach. On October 21, 2016, you...

phoned our office in response to a call that you had received. Our agent provided his name and the company name at the onset of the call. As required by our policies and federal regulations, our agent was unable to release any information relating to the purpose of the call until he had verified he was speaking with the correct person. This policy is in place to protect the privacy of the person we are trying to reach. Our agent apologized and advised your number would be removed from our systems. Upon receipt of your letter to the Revdex.com, we confirmed that your number has been removed from our system, preventing further contact from Allied Interstate, and will notify our client of the action. We regret any inconvenience that you may have experienced as a result of this matter. Please contact our Consumer Advocacy Group at 866-411-4214 should you wish to discuss this matter further. Sincerely, Melanie E[redacted]

Dear Mr. [redacted]  Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your [redacted] account in our office for collections on July 7, 2015. Our records indicate that...

we have had no contact with you in regards to this account. On February 16, 2016, we received a check payment in the amount of $200.00, which we posted to your account. Unfortunately, the payment did not resolve the balance and a restrictive endorsement is not binding upon cashing the check. Allied Interstate has not and will not report this matter to the credit reporting agencies. Upon receipt of your letter, we closed the account in our office, preventing further contact from Allied Interstate, and notified [redacted] of your dispute. We regret any inconvenience this matter may have caused. Should you wish to discuss your account further, please contact [redacted] directly at ###-###-####.Sincerely, Melanie E[redacted]###-###-####

Dear Mr. [redacted] Thank you for your follow up with the Revdex.com and for allowing us the opportunity to respond to your additional concerns. As noted in our previous response, the account closed in our office on July 30, 2015, preventing any further involvement with Allied Interstate in regards to this matter. We regret any inconvenience you may have experienced; however, for further information regarding the account, we urge to contact [redacted] directly at ###-###-####.Sincerely, Melanie E[redacted]###-###-####