Allied Interstate LLC

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** *** placed your student loan account in our office for collections on February 17, On June 1, 2016, our agent spoke with you
regarding the options available to bring your account out of a default statusYou asked that Allied send the information through email and our agent advised that we can send the documents required to enroll in the Rehabilitation Program, but we would not be able to communicate primarily through email or give any account detail via emailYou provided your phone number ending in as the best contact number to reach youThe next day we spoke with you and you enrolled in the Rehabilitation ProgramYou also asked that we no longer contact you at your place of employment and your work number was removed from our system at that timeOn June 15, 2016, you contacted our office to set up twelve monthly Rehabilitation Program payments of $for processing and the garnishment process was then placed on hold pending completion of the program The following month, on July 15, 2016, your second $credit card payment was declinedOur office attempted to contact you on multiple occasions, but was unable to reach you to resolve the matter On August 15, and September 13, 2016, letters were sent to the address on file asking you to contact our office to set up an arrangement Since we were unable to reach you to resolve the matter, you were removed from the Rehabilitation Program on September 15, and the wage garnishment process was initiated On September 27, 2016, you contacted our office in an effort to resume with the Rehabilitation Program and suspend the pending garnishmentBoth our agent and Assistant Vice President of Operations advised that you could re-enroll in the rehabilitation program and that you did qualify for the previously set monthly payments of $However, the garnishment would stay in place until five qualifying monthly payments have been madeThe payments must be made monthly by the required due dateThe agreement to suspend the garnishment is a one-time arrangement and cannot be initiated again if any payments are missed Upon receipt of your letter to the Revdex.com, we notified *** *** *** of your dispute We regret any inconvenience this matter may have caused youShould you wish to discuss your options further, please contact our *** *** of ***, Jayson M*** at ###-###-####. Sincerely, Melanie E*** *** ***

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more
information which might help us locate the file and resolve this matterPlease contact our Consumer Advocacy Group at ######and one of our agents can assist you Sincerely, Melanie E*** *** **###-###-####

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsOur client placed a matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for the person
we are trying to reachOur records indicate that we have not had any contact with you and were unaware that we were calling a wrong numberUpon receipt of your letter to the Revdex.com, we removed your number from our systems, preventing further contact from Allied InterstateWe regret any inconvenience that you experienced as a result of this matterPlease contact our Consumer Advocacy Group at 1-800-811-should you wish to discuss this matter furtherMelanie E*** *** *** ###-###-####

Dear Mr*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** placed your account in our office for collections on July 1, Our records indicate that we have not had any contact with you and were unaware
of your disputeUpon receipt of your letter to the Revdex.com, we closed your account in our office, preventing further contact from Allied Interstate and returned it to *** ***We regret any inconvenience this matter may have caused youShould you wish to discuss your account further, please contact *** *** at ###-###-####.Sincerely, *** *** *** **Compliance Department ###-###-####

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** placed your *** *** account in our office for collections on December 23, On August 18, 2015, we received a call from you asking if you
could take advantage of the settlement offer you received by mailRecords indicate that the letter was sent to you by *** *** and Allied Interstate was not involved in the offerOur agent explained to you that the offer expired August 10, You advised our agent at that time that you would contact *** *** and discuss the settlementYou called our office again later that same day and asked if the expiration date could be extendedOur agent explained to you that this was not an offer made by Allied Interstate and the terms could not be changed by usOn August 19, 2015, your account closed in our office, preventing further contact from Allied InterstateWe have notified *** *** of your letter to the Revdex.comWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** *** at ###-###-####.Sincerely, *** *** *** **###-###-####

Dear Ms***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUnfortunately, we were unable to locate a file associated with the information you provided, such as your phone number ###-###-####We understand your
frustration and look forward to receiving more information, such as the other numbers being called, which may help us locate the filePlease contact our Consumer Advocacy Group at *** for further assistance in this matterSincerely, Melanie E***, Assistant ManagerRegulatory Compliance###-###-####

I just didn't know how to respondI wasn't happy with there answers They didn't tell it exactly the way it happenedIf I said no I wasn't satisfied with there responseIt still wouldn't change anything, I'm sure I have made copies of everything and sent a letter to the home office of SAMs. Is there anything that can be done with the way they send mail to the customer.that is quite deceitful I hope you at least agree with me that it is poor business practiceNo one should send mail out that way. Our income had greatly changed when my husband got sick and no longer able to workThen when I lost my husband everything changed. Thank you,*** ***

I never agreed to them taking money off my credit card for more than months which was up in SeptemberThey took money in October, November and December without my authorizationAnd the statements I receive don't show that the 4,they have garnished has dropped the balance anywhere close to what has been taken from my wages
Regards, *** ***

Dear MsCeasor, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more
information which might help us locate the filePlease contact our Consumer Advocacy Group at ########### and one of our agents can assist you Sincerely, Melanie E*** *** *** *** ###-###-####

I am rejecting this response because Allied Interstate has the original creditor as VL Funding and I don't know this creditorAllied Interstate always had the Original Creditor as Sallie Mae Bank and Creditor NavientI enclosed the letters they have sent me over the few months that has these two creditorI just want to make sure that the payment went to the right creditor and to protect myself from future collection agencyTrust me I want to get this resolve but with the right creditors.Regards,*** ***

Dear Ms***
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns***, a spin-off of *** ***, placed your account in our office for collections on December 13, Our records indicate that we have not had any
contact with you and were unaware of your dispute
Upon receipt of your letter to the Revdex.com, we stopped collections in our office and notified *** of your disputeWe have attached a copy of the Promissory Note and payment history provided by *** for your review
We regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact our *** ** ** ***, Dan E***, directly at ###-###-####
Sincerely,
Melanie E*** *** **

Dear Ms***,
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** ***, LLC placed your *** account in our office for collections on December 13,
Our records indicate that we called the number
on your account on December 14, You spoke with one of our agents and advised you were not able to accept personal calls at your place of employmentOur agent immediately removed the phone number from your account and no other attempts to contact you have been made
Upon receipt of your letter to the Revdex.com, we terminated collections in our office and notified *** *** ***, LLC of your communication As a goodwill gesture, *** *** ***, LLC has notified us they have closed their file and terminated collection action on the account
We regret any inconvenience you may have experienced as a result of this matterShould you wish to discuss the account further, please contact *** *** ***, LLC directly at ###-###-####
Sincerely,
Melanie E***, Assistant VP
Compliance Department
###-###-####

Dear Ms***, Thank you for your letter to the Revdex.com and for providing us an additional opportunity to respondOn January 29, 2018, *** reported a payment of $as a direct pay to them and we applied the payment to your account in accordance to the information
relayed to usUpon receipt of your letter to the Revdex.com, we again contacted *** for further investigation of the matterIt was determined the January 29, payment was a result of the Administrative Wage GarnishmentWe have issued a refund for the full amount, $269.47, and mailed it to the address on file via UPS, tracking number ***In addition, we have requested validation of the loan and will mail it upon receiptWe apologize for any inconvenience this matter may have causedShould you wish to discuss the matter further, please contact our office at ###-###-####Sincerely, Melanie E*** *** *** Compliance Department ###-###-####

1st because I do not have a contract with this collection companyI spoke with *** *** on several occasions to resolve the issues I was having with my services and nothing was ever done about it
the way they set up my satellite *** gave me very bad services not only during bad weather but even when the weather was niceI asked *** to send me my contract and terms so that I can read it to get an idea of what could be done on my end as far as disconnecting my services without penalty since service was spotty which made it difficult to enjoy the service I was paying forI was told although I was having issues that I was still obligated to continue my service until the contract was up although it was out of my controlThere was nothing in the contract that stated this.
*** ***

Dear Mr*** Thank you for your letter to the Revdex.com and for providing us an additional opportunity to respond to your concernsAs noted in our previous response, the account is now closed in our office and we are no longer involved with collection of the charges. We have provided the attached initial letter mailed to you on July 15, to the Revdex.comThe letter includes acknowledgment of placement of the account by our client, *** *** ***, as well as the original creditor, *** ***, and the amount due*** *** will need to provide any further documentation that you may wish to requestAgain, we regret any inconvenience this matter may have caused youPlease contact *** *** *** at ###-###-#### for any further questionsSincerely, Melanie E*** *** **###-###-####

Dear Ms***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** placed your account in our office for collections on February 28, On May 22, 2017, we spoke with you in an effort to resolve the balance owed
on the accountThe call ended before we could reach a resolutionUpon receipt of your letter to the Revdex.com, we updated your account as a disputed matter and notified *** *** of your concernsWe will not resume collection efforts until you have been provided with validation of the chargesShould you wish to discuss the account further, please contact our office at ###-###-####Sincerely, Melanie E***, Assistant VP Compliance Department ###-###-####

I have had my issue resolved with the lender agreeing to honor the original terms The issue has been resolved
Regards,
*** ***

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respondOur client placed a matter with us including your address as a contact for the person we are trying to reachOur records indicate that we have not had contact with you
and were unaware we mailed a letter to a wrong partyUpon receipt of your letter to the Revdex.com, we removed your address from our file, preventing receipt of further letters from Allied Interstate, and notified our client of the matterShould you need further assistance, please contact our Consumer Advocacy Group at #########Sincerely, Melanie E*** *** ***

Dear Ms*** Thank you for your letter submitted to the Revdex.com and for providing us an opportunity to respond*** *** *** placed your account in our office for collections on January 12, Our records indicate that we have not had any contact with you and were
unaware you did not want to receive callsUpon receipt of your letter to the Revdex.com, we closed your account in our office, preventing further contact from Allied Interstate, and notified *** *** *** of your requestShould you wish to discuss your account further, please contact *** *** *** directly at ###-###-####Sincerely, Melanie E*** *** ***

Dear Mr***, Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concernsThe Department of Education placed your account in our office for collections on December 21, 2014.Our records indicate that we attempted to contact you to
discuss the account and left messages on multiple occasions at multiple numbers; however, we were never able to reach youWe issued a wage garnishment to your employer on May 28, 2015, for 15% of your incomeIn order to remove your wage garnishment, you may enroll in the Rehabilitation Program and after making five out of nine qualifying payments the garnishment will be removedYou may also submit a Request for HearingTo request for a hearing, you would need to provide a supporting financial statement and copies of your bills to the Department of Education, who would then review and determine if the garnishment should remain, be reduced or stopped all togetherWe encourage you to contact our specialist *** *** at 612-547-*** to discuss your options. We apologize for any inconvenience this matter may have caused youPlease do not hesitate to contact our office at the number above and allow one of our agents to assist with your account