Allied Interstate LLC

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsOur clients placed two separate matters with us including your telephone number as a valid contact number for the person we were trying to reachOn April 8,
2016, you spoke with our agent in relation to one of the matters and advised we were calling a wrong numberOur agent removed your number from that file and no further calls were placed to you regarding that matterUpon receipt of your complaint, we also removed your number from the second matter, which will prevent any further calling by Allied Interstate, and notified our clients of the wrong numberWe regret any inconvenience that you experienced as a result of this matterShould you wish to discuss the matter further, please contact our Consumer Advocacy Group at ############# Sincerely, Melanie E*** *** ** ###-###-####

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
Leesa H***

Dear Ms***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** placed a student loan account in which you were named as co-borrower in our office for collections on January 17, On May 2, 2016, you spoke with
our agent and advised that you believed the account was settled through a debt management company called *** with payments of $per monthOur agent advised that he did see payments of $being made in and that he was not seeing a settlement was completed and the balance is still dueOur agent provided you with the details of the account and his contact number for a call back once you had contacted ***In accordance to the policy of Allied Interstate, the agent should have placed your account in a dispute statusNot disputing the account accordingly is not condoned by Allied Interstate and is being addressed internally with the individual involvedUpon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate, and notified *** of your disputeWe are also having this matter investigated in an effort to confirm a settlement agreement was in place and satisfiedWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact our *** *** *** ** ***, Matt L*** at ###-###-####Sincerely, Melanie E*** *** ***

Dear *** *** Thank you for your submission to the Revdex.com and for providing us the opportunity to respond to your concerns*** *** *** placed your *** *** *** *** (*** ***) account in our office for collections on April 9, Our records indicate that
we have not had any contact with you and were unaware of your disputeUpon receipt of your letter to the Consumer Financial Protection Bureau, we stopped collection efforts in our office, preventing further contact from Allied Interstate and notified *** *** of your disputeAllied Interstate has not and will not report this matter to the credit reporting agenciesWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact *** *** *** at ###-###-####.Sincerely, *** *** *** **###-###-####

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, ***

Dear Mr***,
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsOur client has placed more than one matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for
the individuals that we were trying to reach
Upon notice that we were calling a wrong party, we removed the number from each separate matter immediately, with the last contact occurring November 23, Our agents are not permitted to release information regarding the nature of the call to protect the privacy of the person that we are attempting to contactWe apologize for any inconvenience this may have caused you
Please contact our Consumer Advocacy Group at ########## should you wish to discuss this matter further
Sincerely,
Melanie E*** *** **
###-###-####

Dear Mr***, Thank you for your submission to the Revdex.com and for providing us the opportunity to respond to you concernsThe *** ** *** placed a file in our office for collections for someone with your same name on October 20, On June 15, 2015, we contacted
the phone number ending in *** and were unable to confirm the identity of the person we spoke withWe received a call from that same number directly after the initial call ended and we were again unable to confirm the identity of the person we were speaking withTo protect the security of the file and the person we are trying to reach, our policy prohibits us from releasing any details other than the name of the person calling and the company we are calling fromUpon receipt of your letter to the Revdex.com, we removed your number from our systems.We regret any inconvenience this matter may have caused youShould you wish to discuss the matter further, please contact our office at ###-###-####. Sincerely, *** *** *** **Compliance Department ###-###-####

Dear Mr***,
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns
A search of our records revealed that we have not made any attempts to the phone number that you provided
In addition, the phone number you are being
called by, ###-###-####, belongs to a company called “Allied”, a free-lance litigation office which works with mostly civil cases and is in no way affiliated with Allied Interstate
We believe your complaint has been filed against the wrong companyIf you believe we can be of further assistance, please feel free to contact me directly at ###-###-####
Sincerely, Melanie E*** *** *** *** ##-###-####

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsThe *** ** *** placed your account in our office for collections on April 19, and it was closed on July 14, While placed in our office, you
disputed the account, stating you believed the account to be opened fraudulentlyThe *** ** *** was notified of your dispute and requested that you provide documentation in order to complete an investigationHowever, as of January 4, 2016, the *** ** *** denied your request for loan discharge due to identity theft because all of the necessary information supporting your dispute was not submitted with the discharge application Upon receipt of your letter to the Revdex.com, we notified the *** ** *** of your dispute and obtained the attached letter that they previously sent regarding your disputeIn addition, for your convenience, we have included the attached Unauthorized Signature loan discharge application and an Identity Theft formThese forms, along with the three original samples of your signature on the same piece of paper (notarized); two samples clearly showing your signature and the date signed, written at least one year before the date of the document that you claim has been fraudulently signed (2010), a related police report, a copy of your Social Security Card and a notarized written statement describing the circumstances relating to your claims of fraud can be completed and returned to the US *** ** ***, *** *** *** ** *** *** *** ** *** We regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact the *** ** *** at ###-###-#### Sincerely, Melanie E*** *** ***r

Dear Ms*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respondOur client placed a matter with us listing someone with a name similar to yours and, through our location efforts, we identified your number as a possible contact for the person
we are trying to reachUpon receipt of your letter to the Revdex.com, we removed your number from our system, preventing further contact from Allied InterstateWe apologize for any inconvenience this matter may have causedShould you need further assistance, please contact our Consumer Advocacy Group at *** Sincerely, Melanie E*** Assistant Manager Compliance Department ###-###-####

Dear Mrs*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** placed your student loan account in our office for collections on December 11, Our records indicate that we have not had any contact with you and
were not aware that you did not want to receive callsUpon receipt of your letter to the Revdex.com, we stopped collection efforts in our office, preventing further contact from Allied Interstate, and notified *** of your requestWe regret any inconvenience this matter may have caused youShould you wish to discuss your account further, please contact our *** ** ***, Dan E*** directly at ###-###-####Sincerely, Melanie E*** *** ***

Dear Ms***, Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsThe Department of Education placed your student loan account in our office for collections on April 19, Our records indicate that on March 28, 2016, you
enrolled in the Rehabilitation Program and based on the financial information you provided on the call, you qualified for monthly payments of $pending receipt of the required documentationYou provided the information for electronic payment processing for the last Wednesday of every month from March 30, through February 28, 2017, with no indication that the card provided should not be utilized for the paymentsOn April 14, 2016, we contacted you to follow up on the required documentation and to advise that your initial Rehabilitation payment was declinedOur agent agreed to resend the paperwork via UPS deliveryYou advised you would call back once received to resolve the declined paymentOn December 6, 2016, your enrollment in the Rehabilitation Program was withdrawn due to failure to return the required documentation and lack of qualifying paymentsMultiple attempts were made to contact you to rectify the matter, however we were unable to reach youPreset monthly electronic payments of $continued to process and apply to your balance as agreed upon at the onset of enrollmentOn February 24, 2017, you contacted our office to discuss the status of the account in anticipation of filing your taxesOur agent explained your loans were in default and you were no longer enrolled in the Rehabilitation Program since we had not received the required documentationAlso discussed during this call were the processing and posting of the agreed upon electronic payments and our attempts to contact you by phone and lettersOur agent agreed to resend the paperwork to the address on file in an effort to re-establish your enrollment in the Rehabilitation ProgramUpon receipt of your letter to the Revdex.com, we stopped all contact from our office, canceled any remaining payments on file, and notified the Department of Education of your concernsWe regret any inconvenience this matter may have caused youShould you wish to discuss the account and the options available, please contact our Specialist, Ashely S*** directly at ###-###-####Sincerely, Melanie E***, Assistant Manager Regulatory Compliance ###-###-####

Dear Mr***,
Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concernsThe Department of Education placed your account in our office for collections on September 20,
On February 12, 2015, we spoke with you and you agreed
to enter into our Rehabilitation Program with payments of $per month beginning on that day and continuing through January
We spoke with you again on February 16, and February 19, to confirm the documents needed to complete enrollment in our Rehabilitation Program
On April 13, 2015, your credit card payment was denied and we spoke with you to update your credit card informationAll payments were reset through January 2016, per your verbal authorization
Our records indicate that no contact was made with you at your place of employment; however, there were calls made to your cell phone number to obtain the documents still needed to finalize your Rehabilitation Program agreement
Our next contact with you took place October 19, and was again in relation to the missing documentation required for the Rehabilitation Program agreementWe also discussed your concerns of your balance during this call and it was advised that you would need to contact the Department of Education directly to discuss the matter
Upon receipt of your letter to the Revdex.com, we removed all numbers from your account, preventing further phone contact from Allied Interstate
As of December 30, a total of $4,has been garnished from your wages and you have satisfied nine payments of your Rehabilitation Program agreementIn order to complete the terms of the agreement and obtain funding to remove your account from collections, you will need to provide the required documentation
We regret any inconvenience this matter may have caused youWe urge you to contact our *** *** *** Josh K*** at ###-###-####, Monday through Friday, between 8am-4pm CST for assistance in completing the next steps towards concluding your Rehabilitation Program agreement
Sincerely,
Melanie E*** *** **
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11945631, and find the resolution is satisfactory to me
Regards,
*** ***

Dear Mr***
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsOur client placed a matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for the person we are
trying to reachOur records indicate we have not had any contact with you and were unaware we were calling a wrong number
Upon receipt of your letter to the Revdex.com, we removed your number from our system, preventing further contact with Allied Interstate
We regret any inconvenience that you experienced as a result of this matterPlease contact our Consumer Advocacy Group at *** should you wish to discuss this matter further
Sincerely,
Melanie E*** *** **

Dear Mr*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond*** *** *** *** (***) placed your account in our office for collections on March 25, On May 1, 2018, you contacted our office to discuss your
accountPer your request, a consolidation application was mailed to your address in an effort to bring the account out of a delinquent statusOn May 17, 2018, your attorney contacted our office to notify us of his representation in the matterUpon receipt of your letter to the Revdex.com, we placed your account in a dispute status and mailed the Unauthorized Signature and Identity Theft documents to the address on fileWe have also notified *** of your dispute and requested the Promissory Note and account historyWe will mail them to your attorney upon receiptShould you need assistance in the interim, please contact our office at ###-###-####Sincerely, Melanie E***, Assistant Manager Compliance Department

Dear Ms***
Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns
Our records indicate that your *** *** *** account ending in *** has never been placed with Allied InterstateBecause the account was never placed
in our office, Allied Interstate would not have processed any of your payments and would not be able to issue a refund
Upon receipt of your letter to the Revdex.com, we notified *** *** of your dispute
We regret any inconvenience this matter may have caused youWe urge you to contact *** *** at ###-###-#### to further discuss your accountSincerely, Melanie E*** *** **

Dear Ms *** Thank you for your email to the Revdex.com and for providing us an opportunity to respond to your concerns*** placed your account in our office for collections on July 19, and you have been making $monthly electronic payments since January 30, On
June 1, 2016, there was an error with our vendor that handles electronic payments which resulted in a duplicate processingOn June 3, 2016, you contacted our office to notify us of the error and advised that the second payment was not deducted, but had resulted in a nonsufficient funds fee charged to your bank accountAs is our process, our agent asked that you provide a copy of your bank statement reflecting the fee and that Allied Interstate would initiate a refund for the feeOn June 6, 2016, you phoned our office to follow up on the email that you sent, which included the bank statementOur agent confirmed with the Assistant Vice President of Operations that the email was received and was submitted on that day for processingOur agents were advised the turnaround time it would take for our vendor to process the credit in relation to the duplicate payment could take 24-hoursWe apologize for any confusion that may have been caused as a result of this statementOn June 9, 2016, you contacted our office because you had not yet received your refundThe agent who took the call at the time advised that the Payment Applications department handling the matter was out of the office and asked that you call back the following day for an updateOn June 13, 2016, you called our office to again follow up on the refundOur *** *** *** ** ***, Chad D***, spoke with you and advised that the vendor processed the refunds for duplicate payments on June 10, and that the refund of any fees incurred would come from Allied InterstateMrD*** advised he would contact the department working on the matter and attempt to resolve it as quickly as possibleOn June 14, 2016, a check in the amount of $was mailed to your address on file via overnight UPSUpon receipt of your letter to the Revdex.com, per your request we canceled all electronic payments that were on file in order to make your payments monthly by phoneWe have also notified *** of the situationWe regret any inconvenience this matter may have caused youShould you need additional assistance, please contact MrD*** directly at ###-###-####Sincerely, Melanie E*** *** *** ###-###-####

I received correspondence from Allied Interstate regarding my complaint filed as of March 8, My concern is that when Allied Interstate first contacted me in January 2014, they gave me a settlement offer of $, I started paying $each month over a year The company refused to send me anything in writing to support that I was making payments Now that I contacted them by Phone March th at night 9:PM they claimed the president of their company wanted to speak to me I felt like that was fraudelent, and there is no way possible a president of a company is on the phone at that time I kept telling them that I was getting this matter investagated and they kept telling me that they dont send out any correspondence showing payments They told me to contact *** company who charged off the account They stated they gave *** my payments each month I want this off my credit report at this time Because I keep getting different information.I read the letter they sent back to Revdex.com and it states that Im responsible for repayment of this loan They went against their settlement agreement in January for $ They only showed payment history for January up to the present.They did state that their stopping collections at this point in their office, preventing further contact from Allied Interstate and notified ***They stated their Cancelling all payments that were on file, which removes me from reduction program How can they cancel any payments they already taken from me At this point I just want Allied Interstate/*** off my credit report They did not honor their agreement or settlement I also find it very interesting to me now that I contacted Revdex.com, they decide to write up a statement The statement did not include the payments I use to give *** of $49, per month either or the first agreement payments of January Im sending you a copy of the letter they sent me along with the statements they drawed up *** ***

Dear Mr***,
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** *** placed your account in our office for collections on July 1,
On July 1, 2015, we spoke with you and were advised that you were disputing
the chargesWe mailed validation of the charges to the address on file on July 6,
On July 21, 2015, we received a call from you advising the account had already been paidWe closed the account in our office on that day and returned it to *** Network
We will notify *** *** of your letter to the Revdex.com and your dispute
We regret any inconvenience this matter may have causedShould you wish to discuss the account further, please contact *** *** at ###-###-####