Allied Interstate LLC

Dear Ms. [redacted]
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns.
A search of our records indicates that we do not have a file in our office matching your name and have not attempted any calls to the phone number you...

provided. In addition, Allied Interstate is not associated with the collections of pay day loans.
We believe this complaint has been filed against the wrong agency. If you feel we can be of further assistance, please contact me directly at ###-###-####.
Sincerely,Melanie E[redacted]

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us and through our location efforts we obtained your phone number as a possible contact for the person we are trying to...

reach. Our records indicate that we have not had any contact with you and were unaware we were calling a wrong number. Upon receipt of your letter to the Revdex.com, we removed your number from our system, preventing further contact with Allied Interstate. We regret any inconvenience that you experienced as a result of this matter. Please contact our Consumer Advocacy Group at ############# should you wish to discuss this matter further. Sincerely, Melanie E[redacted] ###-###-####

I did not talk to anyone on the 254th that I remember. When I DoD talk to someone I told them to send me a letter and hung up the phone received 2 calls on 10/7 &10/8from Allied still getting calls from their other name IQOR US INC 5 times a day 7 days a week thank you for your consideration in this matter
[redacted]

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information which might help us locate the file and prevent further calls. Please contact our Consumer Advocacy Group at ########### and one of our agents can assist you. Sincerely, Melanie E[redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. American Student Assistance placed your student loan account in our office for collections on February 17, 2016. On April 12, 2016, we spoke with you regarding...

the details of your account. During the call, you agreed to enroll in our rehabilitation program with payments of $120.00 monthly from April 16, 2016 through January 17, 2017. In review of the call, we found that our agent did not properly address your concerns and allow you time to investigate the loan. This is not the policy of Allied Interstate and not acceptable by our standards. This matter was addressed with the individual involved. A copy of your Promissory Note and Payment History was requested from American Student Assistance as a result of the call and these documents will be mailed to the address on file as soon as we receive them. Upon receipt of your letter to the Revdex.com, we stopped collection efforts in our office and canceled all payments that were in place for processing, removing you from enrollment in the Rehabilitation Program. We also notified American Student Assistance of your dispute and requested that the debt validation be expedited. Allied Interstate has not and will not report this matter to the credit reporting agencies. We regret any inconvenience this matter may have caused you. Should you wish to discuss your account further and the options available to avoid a wage garnishment, please contact our Vice President of Operations, Jayson M[redacted] at 973-630-[redacted]. Sincerely, Melanie E[redacted], Assistant VP Compliance Department 973-753-[redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. T-Mobile placed your account in our office on July 10, 2013. On July 11, 2013, we sent you a letter offering a settlement in the amount of $218.12 to resolve the...

account. This payment posted to your account on September 5, 2013. Your account closed and returned to T-Mobile thereafter. Upon receipt of your letter to the Revdex.com, we reviewed your account and found that there was an error in the closing of your account, which prevented notifying T-Mobile of your settlement. We apologize for this oversight. We have contacted T-Mobile, advising them that the account is settled in full and should be closed as such. We regret any inconvenience this matter has caused you. Should you wish to further discuss the handling of your account by Allied Interstate, please contact our Consumer Advocacy Group at ############.  Sincerely, [redacted]###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on March 29, 2017. On June 21, 2017 and June 27, 2017, we received notices of your dispute from...

the credit reporting agencies. We updated your account as a disputed matter and requested validation of the charges from [redacted]. We will not resume collection efforts until you have been provided with the documents for review. Should you wish to discuss the account further, please contact our office at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear [redacted] Thank you for your submission to the Revdex.com and for providing us the opportunity to respond to your concerns. [redacted] placed your account in our office for collections on December 16, 2014.On May 6, 2015, we spoke with you regarding the details of your account....

You were offered a settlement in the amount of $187.25 and advised it could be split into up to three payments. You declined that offer and agreed to make two payments; one payment in the amount of $93.62 dated May 29, 2015 and another payment in the amount of $93.63 dated June 26, 2015. When setting up the first payment, our agent made an error and corrected this while still on the phone with you. Although only two payments were actually set up, our system recognized the first entry with error and the corrected entry as two separate payments when generating the payment schedule letter. This showed two payments for May 29, 2015 and the other for June 26, 2015. On May 15, 2015, we received two calls from you regarding your concerns of the payment schedule letter that you received with the misinformation showing. Our Assistant Vice President of Operations attempted to explain that the letter was a misprint and there were indeed only two payments scheduled. You chose at that time to cancel the payments and requested Allied Interstate not contact you again in the future. We stopped all collection efforts at that time and the account closed in our office on that day. This process would cancel your payments and remove any credit reporting initiated by Allied Interstate. Upon receipt of your letter to the Revdex.com, we have contacted our Payment Applications Department as an additional step to ensure these payments are not processed. It was confirmed that the payments have been canceled and will not be processed.We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] at ###-###-####.. Sincerely, [redacted]Compliance Department ###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns.  Fifth Third Bank placed the account in our office for collections on November 19, 2014. On March 4, 2015, you paid a settlement in the amount of $644.37,...

satisfying the account. A receipt was mailed to you at that time; however, the letter was returned. Per your request, we mailed another letter to your address on June 30, 2015. On October 20, 2015, you contacted our office and requested another letter. Our agent provided you with the number to our Consumer Advocacy Group to fulfill your request. We apologize that you were not able to reach anyone in that department. I have attached a copy of the March 4, 2015 letter that was mailed to you. We regret any inconvenience this matter may have caused you. Should you have any further questions, please contact our Consumer Advocacy Group at 800-811-4214. Sincerely, Melanie E[redacted]###-###-####

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for an additional opportunity to respond to your concern. Upon receipt of your first letter to the Revdex.com, we closed your account in our office and notified LVNV Funding LLC of your settlement. In addition, we included your account in our Settlement reporting which was submitted to LVNV Funding LLC on June 24, 2015.We have contacted LVNV Funding LLC and they have confirmed that the account is showing as settled in their system. There should be no further collections taking place in regards to this account. We regret any inconvenience this matter may have caused. Should you wish to discuss the account further, please contact LVNV Funding LLC at ###-###-####. Sincerely, [redacted]Compliance Department ###-###-####

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your [redacted] account in our office for collections on October 19, 2015. Our records indicate that we have not been able to establish...

who we were speaking with during any contact that took place. We have reviewed the activity of the account and found that on calls placed March 26, 2016 and April 4, 2016, our agents were hesitant to release the name of the company they were calling from. This is against the policy of Allied Interstate and is being addressed with the individuals involved. We did not find that we exceeded the allowable calls since the account has been placed in our office. Upon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate and notified [redacted]. We regret any inconvenience this matter may have caused you. Should you wish to discuss your account further, please contact [redacted] directly at ###-###-####. Sincerely, Melanie E[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for the opportunity to respond to your concerns. eBay placed your account in our office for collections on April 20, 2016. On May 4, 2016, we received a letter from you disputing the charges. We submitted the notice to...

eBay for review and were advised that the charges were valid. Validation of the charges were mailed to you on May 18, 2016.On June 3, 2016, we received another letter from you disputing the charges and requesting no further contact. We stopped collections in our office, preventing further contact from Allied Interstate, and notified eBay of the action. Upon receipt of your letter to the Revdex.com, we notified eBay again of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact eBay directly at ###-###-####.Sincerely, Melanie E[redacted], Assistant ManagerRegulatory Compliance###-###-####

Now this new company is charging me $160.16.  This is getting out of hand. You must do something about this!

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns. [redacted] placed your [redacted] account in our office for collections on April 9, 2015. On April 21, 2015, we were notified that the...

number you provided was a wrong number. We removed the number from our systems at that time.Upon receipt of your letter to the Revdex.com, we closed your account in our office and notified [redacted] of your dispute. No further contact will be made by Allied Interstate regarding this account. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] at ###-###-####.Sincerely, [redacted]###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,  [redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Public Storage placed your account in our office on March 25, 2016. Our records indicate that we did not have any contact with you while your account was...

assigned to our office. On June 12, 2017, we received a letter from you disputing the account. We closed the account at that time, preventing further contact from Allied Interstate, and notified Public Storage of your dispute. We have initiated the process of removal of any credit reporting placed by Allied Interstate. Should you wish to discuss the account further, please contact Public Storage directly at ###-###-####.Sincerely, Melanie E[redacted], Assistant VPCompliance Department ###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us and through our location efforts we obtained your business number as a possible contact for the person we are trying to...

reach. After reviewing the matter, we found that there were calls placed after being notified of the wrong number. We apologize for the error and it is being addressed with the individuals involved through the form of disciplinary action. Upon receipt of your letter to the Revdex.com, we removed the number from our system, preventing further contact from Allied Interstate and added the number to our Do Not Call list. We regret any inconvenience that you experienced as a result of this matter. Please contact our Consumer Advocacy Group at ############# should you need further assistance. Sincerely, Melanie E[redacted]

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us further opportunity to address your concerns. Upon receipt of your letter, we completed a thorough search of our systems for your number and were unable to find any indication of having called your number or with it being associated with any of our files. In addition, we contacted the number you listed in a letter to the Consumer Financial Protection Bureau as the number calling you, ###-###-####, and found it to belong to [redacted] Financial, which is in no way associated with Allied Interstate.  We can understand your frustration; however, we do not believe the calls are being initiated by Allied Interstate. Should you feel we can be of further assistance, please contact our Consumer Advocacy Group at [redacted]. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

We received notification from Allied Interstate that Mr. [redacted] filed a request for assistance from youroffice.We appreciate Mr. [redacted] bringing this concern to our attention. Our Trust and Safety team has completeda review of the account and determined that it was opened fraudulently without his...

knowledge.  As aresult, the account, [redacted], has been suspended. We have ceased all collections activity and he isnot responsible for the balance.Due to limitations within eBay's Privacy Policy, we are unable to further discuss details regarding theaccount with Mr. [redacted]. However, should he choose to report this instance of identity theft with localauthorities in his area, we would be happy to help any officer(s) assigned to his case in any way that wecan.We ask that the officer(s) assigned to Mr. [redacted]'s case contact us through the webpage listed below:[redacted]For additional information regarding our Privacy Policy, please see the following webpage:http ://pages.ebay.com/help/account/privacy-summary.htmlWe recognize that Mr. [redacted] may have additional questions regarding how an unauthorized individual wasable to register an account with his information. Keeping in mind that there are a variety of reasonsregarding how identity theft can occur, we have listed some common examples below:*Responding to a "spoof" email or submitting information to a "spoof' site.* Logging on from a public computer (school, library, work etc.).* Discarded statements and/or receipts.* Credit reports obtained without your authorization.* Keystroke virus which records everything you type on your computer and stores it for later retrieval.For additional information about identity theft and ways an individual can protect themself, we ask thatMr. [redacted] please visit the following pages:http://www.idtheftcenter.org/http://www.privacyrights.org/identity.htmI am glad that I was able to address Mr. [redacted]'s complaint today and that we had the opportunity to resolvethis matter for your office.If you have any further questions please feel free to follow up with me directly at ###-###-####.Thank You,Nicole C[redacted]