Allied Interstate LLC

Dear [redacted] Thank you for your submission to the Revdex.com and for providing us the opportunity to address your concerns. [redacted] placed an account with you as the secondary user in our office for collections on April 9, 2015. On June 1, 2015, we received a call from you in...

which you were interested in paying the account off. Due to [redacted]’s process, because you and your ex-husband are divorced, we are unable to provide you with the account detail.Our Assistant Vice President of Operations then spoke with you and as she understood, the check that you were using to pay off the account was not from your personal checking account. In order for us to have processed the payment electronically, it would have had to have been funds withdrawn from your checking account. You were correctly advised to make the check out to Allied Interstate and mail it in to the address provided. Allied Interstate will not initiate credit reporting in relation to this matter. We regret any inconvenience this matter may have caused you. Should you have any further questions, please contact our Consumer Advocacy Group at ######Sincerely, [redacted]Compliance Department ###-###-####

Dear Ms. [redacted],
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on January 29, 2015.
On February 6, 2015, you advised that you were disputing the balance...

of this account. We sent validation of the debt to the address on file on February 19, 2015.
On February 24, 2015 and March 19, 2015 you contacted our office to determine if there had been any credits applied to the account. Our agents advised on both calls that there were no payments showing at that time. Your account closed in our office on October 21, 2015.
Unfortunately, we will not be able to provide you with a refund of any money, as our records indicate no payments applied while the account was in our office.
Upon receipt of your letter to the Revdex.com, we notified [redacted] of your dispute. We were advised that on August 27, 2015, [redacted] issued an account credit of $231.67, leaving your amount owed at $470.18.
We regret any inconvenience this matter may have caused you. We encourage you to contact [redacted] at ######## to discuss the account further.
Sincerely,
Melanie E[redacted]

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed a student loan account, listed in your name, in our office for collections on April 3, 2016. The account closed in our office and returned to...

[redacted] on April 11, 2016. Our records indicate that we had no contact with you and were unaware of your dispute.Upon receipt of your letter, we notified [redacted] of your dispute. We apologize for any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly at ###-###-####.Sincerely, Melanie E[redacted]

Dear Mr. Bletcher. Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed two separate matters with us and through our location efforts we obtained your phone number as a possible contact for the people we are...

trying to reach. On January 30, 2017, we were informed that we were calling a wrong number and it was removed from both files. In addition, we added the number to our Do Not Call list, preventing further contact from Allied Interstate. We regret any inconvenience that you experienced as a result of this matter. Please contact our Consumer Advocacy Group at [redacted] should you need further assistance. Sincerely, Melanie E[redacted] Assistant Manager Regulatory Compliance ###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us including your telephone number as a valid contact number for the person we are trying to reach.
On November 27, 2015, we were...

notified we were calling a wrong number. We removed the number from our system at that time and no further calls have been placed by our office.
We regret any inconvenience that you experienced as a result of this matter. Please contact our Consumer Advocacy Group at ##########should you wish to discuss this matter further.
Sincerely, Melanie E[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards, [redacted]o

Dear Mr. [redacted]
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted], a spin-off of [redacted], placed your account in our office for collections on April 5, 2015. Our records indicate we have not had any contact with...

you and were unaware of your dispute.
On May 6, 2015, we sent a Notice Prior to Wage Withholding to the address we had on file and no return mail was received. [redacted] approved a 15% wage garnishment and on June 29, 2015, we sent an Order of Wage Withholding to your employer. We received our first garnishment payment on July 30, 2015.
[redacted] records reflect that a letter was sent to you in August regarding their intent to offset your taxes. Allied Interstate has no involvement with the tax offset; please contact [redacted] directly for further information regarding that matter.
We regret any inconvenience regarding this matter. Should you wish to discuss the options available for your account and what you can do to have your garnishment released, please contact Anong O[redacted] in our office at ###-###-####.
Sincerely,
Melanie E[redacted]

Dear Mr. [redacted],
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your additional concerns.
Upon receipt of your letter, we contacted [redacted] and requested that the account be closed as settled in full based on the offer letter that you received. [redacted] has agreed to close the account as settled.
We apologize for any inconvenience this matter may have caused you. Should you wish to discuss the matter further, please contact [redacted] directly.

Dear Mrs. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on April 26, 2015. On May 11, 2015, we spoke with you and were advised that you would mail the payment...

to our office. On May 15, 2015, three payments totaling $555.02 posted to your account, satisfying the amount placed and your account closed in our office at that time. Upon receipt of your letter to the Revdex.com, we reviewed your account and found that the payment of $555.02 did take care of the amount past due at that time; however, new charges posted to the account on the next bill. We believe this may be related to the letters and calls you are now receiving. We regret any inconvenience you may have experienced as a result of this matter. Should you wish to discuss the charges further, please contact [redacted] directly. Sincerely,

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Capital Systems, LLC placed your account in our office for collections on December 15, 2016. Our records indicate that we have not had any contact...

with you and were not aware that you did not want calls. On December 21, 2016, our agent spoke with a gentleman at the phone number ending in [redacted]. We were immediately advised not to call the number and it was removed from the file at that time. Our agent was then asked for an address and responded by informing your fiancé that he was unable to provide any information to anyone other than you. Our agent was following policy by not providing any specific details as to the reason for the call; however, he could have provided our address. We apologize for this mistake and are addressing it with the individual involved. Upon receipt of your letter to the Revdex.com, we closed your file in our office, preventing further contact from Allied Interstate, and notified [redacted] Capital Systems, LLC of your concerns. We regret any inconvenience this matter may have caused you and your fiancé. Should you wish to discuss the account further, please contact [redacted] Capital Systems, LLC at ###-###-####. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and providing us an opportunity to respond. [redacted] placed your Walmart account in our office for collections on September 25, 2017. On September 28, 2017, we contacted you in an effort to discuss your account and...

the repayment options available. We were not able to establish an arrangement before the call ended, and there was no indication given that you did not want to receive calls. Upon receipt of your letter, we removed your phone number from our system, preventing further calls from Allied Interstate, and notified Synchrony Bank of your request. Should you wish to discuss your account further, please contact our office at ###-###-####.Sincerely, Melanie E[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Navient placed your student loan account in our office for collections on June 4, 2017. A letter notifying you of the placement of the account was mailed to the...

address on file on June 5, 2017. We spoke with you on June 21, 2017 on two separate occasions in an attempt to assist you with resolving your defaulted student loans. Both calls ended before an agreement could be discussed. Upon receipt of your letter to the Revdex.com, we removed your work number from our files and notified Navient of your concerns. In addition, we reviewed the calls that took place on the account and found no unprofessional behavior displayed by our agents or any indication of a request to remove the number to your place of employment. Should you wish to discuss your account options further, please contact our Operations Manager, Dan E[redacted] at ###-###-####.   Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond. Navient placed your student loan account in our office for collections on November 12, 2017. Our records indicate that we have not had any contact with you and were unaware of...

your dispute. Upon receipt of your letter to the Revdex.com, we notified Navient of your dispute and have requested the Promissory Note and Payment History for your review. We will mail the validation documents to the address you have listed on your letter. Allied Interstate has not and will not report this matter to the credit reporting agencies. Should you wish to discuss your account further and the repayment options available, please contact Jon Larson with our office at [redacted] Sincerely, Melanie E[redacted], Assistant Manager Compliance Department [redacted]

Dear Mrs. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on July 6, 2016. On July 18, 2016, our Consumer Advocacy Group received an email notifying us of your...

dispute. We stopped collections in our office, preventing further contact from Allied Interstate, and returned the account to [redacted]. Upon receipt of your letter to the Revdex.com, we again notified [redacted] of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] at ###-###-####. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####