Allied Interstate LLC

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concern. Synchrony Bank placed a Care Credit account and a Sleepy’s account in our office for collection on June 24, 2015. Our records indicate that we have not had any...

contact with you and were unaware of your request for us to stop calling. On June 25, 2015, we spoke with someone at your number ending in 8425 who stated he did not know you. That number was removed from our system at that time. Upon receipt of your letter to the Revdex.com, we stopped collections on both accounts, preventing further contact from Allied Interstate and notified Synchrony Bank of your complaint. We regret any inconvenience this matter may have caused you. Should you wish to discuss the matter further, please contact Synchrony Bank directly. Sincerely, [redacted]Compliance Department ###-###-####

Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Funding LLC placed three accounts in our office for collections on September 16, 2015. On September 29, 2015, you contacted our office and discussed your [redacted] National Bank...

account. Our Assistant Vice President of Operations attempted to provide you with the information that we have on file regarding the account; however, you indicated that you were disputing the account and ended the call before all of the detail was covered. We stopped collection efforts in our office and returned the account to [redacted] Funding LLC. Upon receipt of your letter to the Revdex.com, we stopped collection efforts on your two [redacted] Bank (USA) N.A. accounts that were also placed in our office and returned them to [redacted] Funding LLC, notifying them of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the accounts further, please contact [redacted] Funding LLC directly at ###-###-####.

Dear Mr. [redacted] Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns. LVNV Funding LLC placed your [redacted] account in our office for collections on February 10, 2015. On May 13, 2015, we sent...

you a letter offering you a settlement for the account in the amount of $160.17. We received this payment on June 8, 2015 and your account closed in our office on June 18, 2015. Your account has been reported to LVNV Funding LLC as settled in full. We have notified LVNV Funding LLC of your letter to the Revdex.com. We regret any inconvenience this matter may have caused you. Should you have any further questions regarding this account, please contact our Consumer Advocacy Group at ############.Sincerely, [redacted]Compliance Department ###-###-####

Dear Ms. P[redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Navient placed your student loan account in our office for collections on June 8, 2014. On June 26, 2017, you agreed to pay $815.73 to settle your account for a...

lesser amount than owed. The payment was processed that day and your account was considered paid in full. A receipt letter confirming the payment and settlement status will be mailed to the address on file within 30 days of the payment being made. Upon receipt of your letter to the Revdex.com, we reviewed our records and found that there were calls placed to your phone after your settlement payment was made. We are investigating the matter to determine if this was a systemic error or an agent mistake. Disciplinary action will be issued for any valid misconduct found. We regret any inconvenience this matter may have caused you. Should you need any further assistance, please contact our Consumer Advocacy Group at [redacted]. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office on September 11, 2015.On September 22, 2015, we contacted you to discuss the account and you advised our agent...

that you were disputing the charges. Upon review of the call, we determined our agent’s behavior was less than professional and we apologize for that. Our goal at Allied Interstate is to treat each consumer with the best care available and our agent did not adhere to that requirement. We are addressing this matter with the individual involved through the form of disciplinary action. Our agent stopped collections during your conversation and the account was closed and returned to [redacted] on the same day.  Allied Interstate has not and will not report this matter to the credit reporting agencies.  We regret the inconvenience this matter caused you. Should you wish to discuss your account further, please contact [redacted] at ###-###-####. Sincerely, Melanie E[redacted]###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Synchrony Bank placed your BP Credit Card account ending in 9169 and your Lowe’s account ending in 0742 in our office for collections on December 26, 2016 and...

January 30, 2017, respectively. In addition, another matter was placed in our office on January 14, 2017 with your number listed as a possible contact for the person we were trying to reach. Our records indicate that we have not had any contact with you and were not aware you did not want phone calls. Upon receipt of your letter to the Revdex.com, we stopped collections in our office on your Lowes and BP accounts and removed your number from the third matter, preventing further contact from Allied Interstate. We also notified Synchrony Bank of your request. We regret any inconvenience this matter may have caused you. Should you wish to discuss your accounts further, please contact Synchrony Bank directly at ###-###-#### (Lowe’s) and ###-###-#### (BP). Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

In your response you said it takes 30 days but today at 10:30 am you were able to send an email showing this was paid. You should be able to update the credit bureau as well. I have not received anything from you guys until June of 2017, even though you say you've had it since 2014. I had been paying Navient directly the whole time and they had my updated address. I have been doing the IBR and they pull your tax information, so again they've had my contact information. I only received a letter after I made a dispute to the credit bureau. There is absolutely no excuse for me to receive three phone calls after I paid on two different days. I literally got a phone call the day after I paid. Not to mention there were calls in the morning back to back. If someone doesn't answer the first time there is absolutely no reason to call right back. Your rep Paris C[redacted] who I made the payment with acted completely clueless wanting to collect. I also never received a phone call from a supervisor like I was told. I was also told I would receive a confirmation email showing payment and then was told I would have to wait 30 days. As I explained before I paid with a debit card even though you put credit card in the letter. I can't dispute that with my bank unless it was fraudulent but obviously through my complaint I am admitting I paid. Your company clearly has issues. Anyone can google and see all the complaints about your collection tactics.
Regards,
[redacted]

Dear [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Synchrony Bank placed your [redacted] account in our office for collections on May 16, 2017. Our records indicate we have not had any contact with you and were...

unaware of your dispute Upon receipt of your letter to the Revdex.com, we closed your account in our office, preventing further contact from Allied Interstate, and notified Synchrony Bank of your dispute. Should you need further assistance, please contact Synchrony Bank directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information, such as the phone number being called, which might help us locate the file.  We regret any inconvenience this matter may have caused you. Please contact our Consumer Advocacy Group at [redacted] and one of our agents can assist you.  Sincerely, [redacted]
[redacted] ###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. eBay placed an account listed in your name in our office for collections on June 14, 2016. On June 21, 2016, you contacted our office twice to notify us of...

your dispute. On both calls, our agents acted in a manner that is unacceptable by Allied Interstate’s standards. We apologize for this behavior and are addressing this matter with the individuals involved through the form of disciplinary action. As a result of your contact with our office, we stopped collections on June 21, 2016, preventing further contact from Allied Interstate. Upon receipt of your letter to the Consumer Financial Protection Bureau, we notified eBay of your dispute. Allied Interstate has not and will not report this matter to the credit reporting agencies. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact eBay at ###-###-####. Sincerely, Melanie E[redacted] ###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Public Storage placed your account in our office for collections on August 26, 2016. On November 22, 2016, we received a letter from you advising of your...

dispute. We placed your account on hold and requested validation of the charges from [redacted] The documents were mailed to you for review on January 8, 2017 and the account was placed back in an active status thereafter. Upon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate, and notified Public Storage of the action taken. Should you wish to discuss your account further, please contact Public Storage directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

Dear Mr. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for the person we are...

trying to reach. Our records indicate that we have not had any contact with you and were unaware that we were calling a wrong number. Upon receipt of your letter, we removed your number from our system, preventing further contact from Allied Interstate. We regret any inconvenience that you experienced as a result of this matter. Please contact our Consumer Advocacy Group at [redacted] should you wish to discuss this matter further. Sincerely, Melanie E[redacted], Assistant Manager Regulatory Compliance ###-###-####

Dear [redacted] Thank you for your submission to the Revdex.com and for providing us the opportunity to respond to your concerns. eBay placed your account in our office for collections on April 24, 2015. Our records indicate that we have had no contact with you and were unaware of...

your dispute. Upon receipt of your letter to the Revdex.com, we stopped collection activity on your account and requested validation of the charges from eBay. Allied Interstate has removed your number and will initiate no further contact with you. We regret any inconvenience this matter may have caused you. Should you wish to discuss the matter further, we urge you to contact eBay directly.Sincerely, [redacted]Compliance Department ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.

Dear Ms. [redacted],
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] Bank placed your account in our office for collections on December 2, 2015. Our records indicate that we have not had any contact with you and were...

unaware of your dispute.
Upon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate and notified [redacted] Bank of your dispute.
We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] Bank’s dispute department at ###-###-####.
Sincerely,

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office on November 27, 2015. On December 5, 2016, we received a dispute from the credit bureau relating to your...

account. We notified [redacted] of the matter and the attached validation of the charges was mailed to the address on file on December 19, 2016. On June 12, 2017, we received a second dispute from the credit bureau. We again notified [redacted] of the dispute and placed the account on hold while the matter was being reviewed. Upon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from Allied Interstate, and notified [redacted]. We will also initiate removal of any credit reporting placed by Allied Interstate. Should you wish to discuss the account further, please contact [redacted] directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your [redacted] and your [redacted] account in our office for collections on December...

8, 2016. On December 19, 2016, our agent spoke with you in regards to your [redacted] account and was advised that you are disputing the balance. Our agent stopped collections on that account at that time, preventing further contact from Allied Interstate, and we notified [redacted] of your dispute. Your account closed in our office on December 20, 2016. Our records indicate that we have not had any contact with you regarding your [redacted] account and were unaware of your dispute. We have stopped collections in our office on the account, preventing further contact from Allied Interstate. Upon receipt of your letter to the Revdex.com, we notified [redacted] of your dispute in relation to both accounts. We regret any inconvenience this matter may have caused you. Should you wish to discuss the accounts further, please contact [redacted] directly at ###-###-####. Sincerely, Melanie E[redacted]