Allied Interstate LLC

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on April 18, 2015. On July 10, 2015, you spoke with one of our agents...

and agreed to enter into our Rehabilitation Program, making nine consecutive monthly payments of $25.00. Payments were set up to process electronically. On March 3, 2016, you spoke with our agent and advised you had to close the account that was currently being used to process payments. You advised that you would activate your new card and call back with the details by the due date of March 5, 2016. Upon receipt of your letter to the Revdex.com, we attempted to contact you in order to obtain your new payment information. We also acquired the attached payment history for your review and also notified [redacted] of your concerns. On March 10, 2016, we were able to reach you and process your ninth payment, successfully completing your Rehabilitation Program. From here, [redacted] will provide you with a new lender for your loan. You will receive written notification from the new lender with instructions on making payments going forward. We regret any inconvenience you may have experienced as a result of this matter. Should you wish to discuss your account further, please contact our agent Donna I[redacted] directly at ###-###-####. Sincerely, Melanie E[redacted]

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us and, through our location efforts, we identified your number as a possible contact for the person we are trying to reach. On...

April 18, 2017, we received a call and an email from you advising that we were calling a wrong phone number. Your number was immediately removed by the agent handling the call and no further attempts of contact have been made. Upon receipt of your letter to the Revdex.com, we reviewed our files to ensure removal of your information and notified our client of the wrong number. We regret any inconvenience that this matter may have caused you. Should you need further assistance, please contact our Consumer Advocacy Group at ############. Sincerely, Melanie E[redacted]

Dear Ms. E[redacted]-P[redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving...

more information, such as an account number, which will help us locate the file. Please contact our Consumer Advocacy Group at [redacted] and one of our agents can further assist you. Sincerely, [redacted]
[redacted]###-###-####

Dear [redacted], Thank you for your submission to the Revdex.com and for providing us the opportunity to respond to your concerns. [redacted] placed your [redacted]. ([redacted]’s) account in our office for collections on April 21, 2015. On May 6, 2015, you contacted our office...

and set up a future dated settlement payment to resolve the account. On May 7, 2015, you contacted our office again to discuss the payment and agreed to leave it as was and would call back to cancel. Upon receipt of your letter to the Revdex.com, we canceled your payment that was on file and closed your account in our office, preventing contact from Allied Interstate. We also notified [redacted] of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] at ###-###-####.Sincerely, [redacted]Compliance Department ###-###-####

Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on January 13, 2017. On June 27, 2017, we received a dispute from the credit...

reporting agencies and [redacted] was notified to confirm the validity of the charges. On July 1, 2017, your Credit Bureau Report was updated to reflect the dispute and documents supporting the account was mailed to the address on file on July 7, 2017. On July 18, 2017, you contacted our office and advised you were filing bankruptcy and including the account. We closed your account in our office at that time and on August 1, 2017 removed any credit reporting placed by Allied Interstate. Should you wish to discuss your account, please contact [redacted] directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on December 20, 2016. Our records indicate that we have not had any contact with you and were...

unaware of your dispute. Upon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate, and will notify [redacted] of your dispute. Allied Interstate has not and will not report this matter to the credit reporting agencies. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly at ###-###-####. Sincerely, [redacted]
[redacted] ###-###-####

Dear Ms. [redacted]   Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on July 29, 2016. Our records indicate that we have not had any contact with you and...

were unaware of your dispute.   Upon receipt of your letter to the Revdex.com, we notified [redacted] and stopped collections in our office until proof of the charges has been  mailed to you.   We regret any inconvenience this matter may have caused you. Should you wish to discuss the matter further, please call our office at ###-###-####.   Sincerely, Melanie E[redacted] ###-###-####

Dear Ms. M[redacted], Thank you for your letter to the Revdex.com and for providing us the opportunity to resopnd to your concerns. Unfortunately, we were unable to locate a file based on the information you provided. We can appreciate your frustration and look forward to receiving more...

information which might help us locate the file. Please contact me direclty at ###-###-#### so that I may gather additional information to assist in resolving this matter.  Sincerely, Melanie E[redacted]###-###-####

Dear Ms. [redacted], Thank you for providing us an opportunity to respond to your additional concerns. We have now closed the account in our office, preventing further contact from Allied Interstate, and initiated removal of any credit reporting placed by Allied Interstate. Should you need further assistance, please contact [redacted] directly at ###-###-####. Sincerely, Melanie E[redacted], Assistant VP Compliance Department ###-###-####

Dear Ms. [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. LVNV Funding LLC placed your [redacted] account in our office for collections on March 10, 2015. On September 14, 2015, you contacted our office in regards to...

a letter that you received offering a settlement for a portion of your balance. Our agent agreed to split the settlement payment up into two payments for your convenience to satisfy the account. You asked our agent if he would be able to send you an email confirming the account was paid. Our agent advised that he would not be able to assist with an email; however, you could contact our office back fourteen days after the second payment posted and request a letter verifying the account was settled in full. You contacted our office later that same day asking to cancel both checks you had set up. Our agent advised that he could cancel them at your request, but also advised he could date the full payment to post on September 29, 2015 to keep the settlement offer and also allow you time to ensure the funds were available. You were advised if anything changed, you would be able to contact us and cancel the payment prior to September 29, 2015. You agreed to date the payment for September 29, 2015 at that time. Upon receipt of your letter to the Revdex.com, we canceled the check that was set up on the account and closed your account in our office, preventing further contact from Allied Interstate. We also reviewed the calls and did not find unprofessional behavior displayed by our agent. We do apologize if you feel you were treated with anything other than the highest of customer care, as is Allied Interstate’s goal. We regret any inconvenience you experienced as a result of this matter. Should you wish to discuss the account further, please contact LVNV Funding LLC at ###-###-####.Sincerely, Melanie E[redacted] ###-###-####

Dear Ms. [redacted],
Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your [redacted] Rewards Credit Card account office on July 31, 2015. Our records indicate that we have not had any contact with you while your...

account has been in our office and review of our system shows that we did not supersede the amount of attempts allowed in a day.
Upon receipt of your letter to the Revdex.com, we stopped collections in our office and notified [redacted]k.
We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly.
Sincerely, Melanie E[redacted] ###-###-####

Dear Mr. [redacted] Thank you for your submission to the Revdex.com and for providing us an opportunity to respond to your concerns. Our client placed a matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for the...

person we were trying to reach. On June 11, 2015, we were advised we were calling a wrong number. The number was removed from our system at that time, preventing further contact from Allied Interstate.We regret any inconvenience that you experienced as a result of this matter. Please contact our Consumer Advocacy Group a t###########should you wish to discuss this matter further.  Sincerely, [redacted]Compliance Department ###-###-####

[redacted]Dear Ms. [redacted], Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns. [redacted] placed your account in our office for collections on January 5, 2017. On February 3, 2017, you contacted our office and...

informed us that you had already addressed the matter with [redacted] and were advised to disregard the notice. Our agent offered information on how to dispute the charges; however, the call ended before the details could be discussed. Upon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from The [redacted] and notified [redacted] of your dispute. We regret any inconvenience this matter may have caused you. Should you wish to discuss the account further, please contact [redacted] directly. Sincerely, [redacted]
[redacted] ###-###-####

This is the main problem with this company. They harass you for money you do not owe. Then the minute you ask for proof they refuse to give any. Just simply state it's closed.Only problem is this is the Second time they try this but each time they try a new supposed bill. I want them to provide PROOF that they ever believed I owed anything to any company.If you go online, you can find how extensive this problem is and yet they aren't being held accountable for what they are doing! PROOF they believed I ever owed [redacted]! They need to provide documentation of why they sent me a bill in the first place. A bill I still have a copy of.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Hopefully the annoying phone calls to my cell phone number ###-###-#### have ended. Thank you
Regards, [redacted]

Dear Ms. [redacted],
Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concerns. [redacted] Bank placed your [redacted]s account with us for collections on January 29, 2016. Our records indicate that we have not had any contact with you and have no...

record of receiving any correspondence from you.
A review of our records shows that we did not surpass the amount of allowable calls while your account was placed in our office.
Upon receipt of your letter to the Revdex.com, we stopped collections in our office and notified [redacted] Bank of your request.
We regret any inconvenience this matter may have caused you. Should you have any questions regarding the account, please contact our office at ###-###-####.