Allied Interstate LLC

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me

Dear Mr [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsNavient placed your student loan account in our office for collections on June 4, A letter notifying you of the placement of the account was mailed to the address on file on June 5, We spoke with you on June 21, on two separate occasions in an attempt to assist you with resolving your defaulted student loansBoth calls ended before an agreement could be discussedUpon receipt of your letter to the Revdex.com, we removed your work number from our files and notified Navient of your concernsIn addition, we reviewed the calls that took place on the account and found no unprofessional behavior displayed by our agents or any indication of a request to remove the number to your place of employmentShould you wish to discuss your account options further, please contact our Operations Manager, Dan E [redacted] at ###-###-#### Sincerely, Melanie E [redacted] , Assistant VP Compliance Department ###-###-####

Dear [redacted] Thank you for your submission to the RevDex.com and for providing us the opportunity to address your concerns. [redacted] placed an account with you as the secondary user in our office for collections on April 9, 2015. On June 1, 2015, we received a call from you in... which you were interested in paying the account off. Due to [redacted] ***’s process, because you and your ex-husband are divorced, we are unable to provide you with the account detail.Our Assistant Vice President of Operations then spoke with you and as she understood, the check that you were using to pay off the account was not from your personal checking account. In order for us to have processed the payment electronically, it would have had to have been funds withdrawn from your checking account. You were correctly advised to make the check out to Allied Interstate and mail it in to the address provided. Allied Interstate will not initiate credit reporting in relation to this matter. We regret any inconvenience this matter may have caused you. Should you have any further questions, please contact our Consumer Advocacy Group at ######Sincerely, [redacted] **Compliance Department ###-###-####

Dear Mr [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respondNavient placed your student loan account in our office for collections on November 12, Our records indicate that we have not had any contact with you and were unaware of your disputeUpon receipt of your letter to the Revdex.com, we notified Navient of your dispute and have requested the Promissory Note and Payment History for your reviewWe will mail the validation documents to the address you have listed on your letterAllied Interstate has not and will not report this matter to the credit reporting agenciesShould you wish to discuss your account further and the repayment options available, please contact Jon Larson with our office at [redacted] Sincerely, Melanie E [redacted] , Assistant Manager Compliance Department [redacted]

Dear Mr [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsOur client placed a matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for the person we are trying to reachOur records indicate that we have not had any contact with you and were unaware that we were calling a wrong numberUpon receipt of your letter, we removed your number from our system, preventing further contact from Allied InterstateWe regret any inconvenience that you experienced as a result of this matterPlease contact our Consumer Advocacy Group at [redacted] should you wish to discuss this matter furtherSincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Dear Ms [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsPublic Storage placed your account in our office for collections on August 26, On November 22, 2016, we received a letter from you advising of your disputeWe placed your account on hold and requested validation of the charges from [redacted] The documents were mailed to you for review on January 8, and the account was placed back in an active status thereafterUpon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate, and notified Public Storage of the action takenShould you wish to discuss your account further, please contact Public Storage directly at ###-###-####Sincerely, Melanie E***, Assistant VP Compliance Department ###-###-####

Dear Ms [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsSynchrony Bank placed your BP Credit Card account ending in and your Lowe’s account ending in in our office for collections on December 26, and January 30, 2017, respectivelyIn addition, another matter was placed in our office on January 14, with your number listed as a possible contact for the person we were trying to reachOur records indicate that we have not had any contact with you and were not aware you did not want phone callsUpon receipt of your letter to the Revdex.com, we stopped collections in our office on your Lowes and BP accounts and removed your number from the third matter, preventing further contact from Allied InterstateWe also notified Synchrony Bank of your requestWe regret any inconvenience this matter may have caused youShould you wish to discuss your accounts further, please contact Synchrony Bank directly at ###-###-#### (Lowe’s) and ###-###-#### (BP)Sincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance ###-###-####

Dear Mr [redacted] Thank you for your follow up with the Revdex.com and for allowing us the opportunity to respond to your additional concernsAs noted in our previous response, the account closed in our office on July 30, 2015, preventing any further involvement with Allied Interstate in regards to this matterWe regret any inconvenience you may have experienced; however, for further information regarding the account, we urge to contact [redacted] directly at ###-###-####.Sincerely, Melanie E [redacted] **###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. Regards, [redacted]

Dear Mr [redacted] Thank you for your letter to the Revdex.com and for providing us the opportunity to respond to your concernsLVNV Funding LLC placed your [redacted] account in our office for collections on February 10, On May 13, 2015, we sent you a letter offering you a settlement for the account in the amount of $We received this payment on June 8, and your account closed in our office on June 18, Your account has been reported to LVNV Funding LLC as settled in fullWe have notified LVNV Funding LLC of your letter to the Revdex.comWe regret any inconvenience this matter may have caused youShould you have any further questions regarding this account, please contact our Consumer Advocacy Group at ############.Sincerely, [redacted] **Compliance Department ###-###-####

Dear Ms [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your request On July 31, 2017, we contacted the phone number on file and were advised Mr [redacted] had recently passed awayWe placed Mr***’s account in a hold status, preventing contact from Allied Interstate On September 26, we received Mr***’s death certificate and we closed the account in our o**ice at that timeWe will also notify *** of the documents received We regret any inconvenience this matter may have caused youShould you need further assistance, please contact [redacted] directly at ###-###-#### Sincerely, Melanie E [redacted] ###########-####

Dear Mr [redacted] Thank you for your submission to the Revdex.com and for providing us an opportunity to respond to your concernsOur client placed a matter with us and through our location efforts we obtained the number, which you identified, as a possible contact for the person we were trying to reachOn June 11, 2015, we were advised we were calling a wrong numberThe number was removed from our system at that time, preventing further contact from Allied Interstate.We regret any inconvenience that you experienced as a result of this matterPlease contact our Consumer Advocacy Group a t###########should you wish to discuss this matter further Sincerely, [redacted] **Compliance Department ###-###-####

Dear Ms [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] placed your [redacted] account in our office for collections on August 14, 2015.A review of our records showed that we made a total of three calls, all on August 14, We were able to reach you on the third call and you advised you did not have any accounts that were in collectionsThe call ended before we could obtain any further informationUpon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate and notified [redacted] of your disputeAllied Interstate has not and will not report this matter to the credit reporting agenciesWe regret any inconvenience this matter may have caused youPlease contact our office at ###-###-#### should you wish to discuss the account furtherSincerely, Melanie E [redacted] **

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meHopefully the annoying phone calls to my cell phone number ###-###-#### have endedThank you Regards, [redacted] ***

Dear Ms [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] placed your Tribute Card account in our office for collections on January 12, On April 5, 2016, one of our agents contacted you in an effort to discuss your accountIn accordance with our policy to protect the privacy of consumers, our agent was attempting to verify that he was speaking with the correct person before releasing details of the accountOur agent was apprehensive in releasing the name of the company prior to determining he was speaking with the right person in the interest of protecting your privacyThe name of the company should have been given at the onset of the call and we are addressing that matter with the individual involvedOur records indicate that this is the only contact that we have made with you and we were not asked to remove the number during this callUpon receipt of your letter to the Revdex.com, we closed the account in our office, preventing further contact from Allied Interstate, and returned it to [redacted] ***We have also notified [redacted] of your letter [redacted] ***, has advised that in order to resolve this matter, they have also terminated collection action on the accountWe regret any inconvenience this matter may have caused youSincerely, Melanie E [redacted]

Dear Ms [redacted] , Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concernsUnfortunately, we were unable to locate a file based on the information you providedWe can appreciate your frustration and look forward to receiving more information, such as an account number, which might help us locate the filePlease contact our Consumer Advocacy Group at [redacted] and one of our agents can assist youSincerely, Melanie E [redacted] , Assistant Manager Regulatory Compliance ###-###-####

Dear Ms [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your additional concernsUpon receipt of your letter, our [redacted] , Joseph B***, attempted to contact you at your number ending in [redacted] at various times over the last several days, but has not been able to reach youMrB***’s office hours that he can be reached are Monday through Friday 7:00a- 3:30p CST at ###-###-#### or you can contact one of our agents at ###-###-#### who can have the Assistant Vice President on shift address your callWe regret any inconvenience you may be experiencing as a result of this matterPlease contact us at your convenience for additional assistance regarding your accountSincerely, Melanie E [redacted]

Dear Mr [redacted] Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns [redacted] , a spin-off of [redacted] ***, placed your account in our office for collections on April 5, Our records indicate we have not had any contact with you and were unaware of your dispute On May 6, 2015, we sent a Notice Prior to Wage Withholding to the address we had on file and no return mail was received [redacted] approved a 15% wage garnishment and on June 29, 2015, we sent an Order of Wage Withholding to your employerWe received our first garnishment payment on July 30, [redacted] records reflect that a letter was sent to you in August regarding their intent to offset your taxesAllied Interstate has no involvement with the tax offset; please contact [redacted] directly for further information regarding that matter We regret any inconvenience regarding this matterShould you wish to discuss the options available for your account and what you can do to have your garnishment released, please contact Anong O [redacted] in our office at ###-###-#### Sincerely, Melanie E [redacted] **

Dear Mr*** Thank you for your letter to the Revdex.com and for providing us an opportunity to respond to your concerns*** placed your account a second time in our office for collections on April 3, Our records indicate that we have not had contact with you during this
placement and were unaware of your disputeUpon receipt of your letter to the Revdex.com, we stopped collections in our office, preventing further contact from Allied Interstate, and notified *** of your disputeWe also obtained the attached promissory note, validating the loan, for your reviewWe regret any inconvenience this matter may have caused youShould you wish to discuss the account further, please contact our office at ###-###-####Sincerely, Melanie E*** *** *** *** *** ###-###-####