Allisons Day Care Center & Pre

Although confirmed delivered, we will be refunding the customer for the item claimed not received as a one time courtesy. The customer has also been notified personally.

As mentioned previously, all authorizations have expired and were removed. International banks may take longer depending on which bank. As also requested, if the customer provides contact information for their bank via email address our finance team would be happy to send confirmation of this already being done.

Bluefly strives to deliver the best service to our customers and apologizes that you have experienced delay in receiving your order. Due to a technical issue, this order was not showing tracking. You will be contacted privately with an upgraded tracking number for this delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me and the matter has been resolved. I appreciate Bluefly's prompt attention to this and they exceeded my expectations. Thank you!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for reaching out. We have been informed that the customer service team did refund the return shipping a week ago. Please reach out to the customer service team if you haven't seen this credit yet.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

return credit for order [redacted] Received by Bluefly on Feb/*/17 ([redacted] tracking [redacted]) Emails to costumer service ([redacted]): Feb. [redacted] Feb. [redacted] Feb [redacted] March [redacted]. March [redacted]. Never received a response to any of them, tried calling and was put on hold for over 30 mins. The longest I stayed on was 1 hour before ending the call. On March [redacted], a Revdex.com complaint was filed. After a first Revdex.com complaint I received two emails from different customer service representatives within the day 1). from Gwen: "Your refund has been processed, however, the return refund failed as a result of a dispute you have filed with [redacted]. [redacted] will not issue the refund until they conclude their investigation. If you have the dispute dropped then we will be able to successfully process the refund owed to you. Please let us know once you have had the dispute dropped and we will resubmit the refund. We appreciate your patience and cooperation." He also claimed to have called me but I never received a call. I responded right away saying that the [redacted] dispute was dropped minutes after it was opened. By the time I received his email, the dispute had been dropped and there are no open cases with bluefly. Never received a response. 2). from Erin (after Gwen emailed): "Your return credit for order [redacted] was processed on 3/*/17 in the amount of $401.99. Please allow 3-7 business days for the credit to appear on your billing statement." Emailed again after a week on 3/**/17 and still haven't received a response or refund. I have tried calling and been kept on hold for over half an hour. I recently changed phone numbers and updated my account online.
 
Sincerely,
[redacted]

Thank you for reaching out. Bluefly sent the RMA for the first order on May ** but we have not received the shoes back to us a yet so we can not issue a refund. The customer servcie team has reached out and asked to confirm whether the received the RMA and is waiting to hear back. Bluefly also sent...

the RMA for the second order.Once we received the shoes, we will issue the refund.Tell us why here...

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I have checked the tracking number with the [redacted] that I have placed on my return. It states it was returned to the vendor on August [redacted], 2015 at 5:16pm. Therefore, they should refund my money, I will accept their return, once I see the money has been returned into my account. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Bluefly strives to deliver the best service and apologizes for the disappointment caused. We will be reaching out to the customer directly to resolve their issue.

Thank you for reaching out and apoligize for the difficulty you had connecting with the customer service team. The customer service team has sent you a return label and the company will refund you for your purchase when the return is received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

The customer service rep provided ONLY the return shipping label. My questions regarding the initial and return shipping costs were not addressed. The customer service rep did not respond to my follow on questions either.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: Even I have not received the response made by the business in reference to complaint ID [redacted], I have got refund from my credit card company.
Sincerely,
[redacted]

We have approved the refund for this customer as a courtesy and will be emailing the necessary information to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I received a refund as of yesterday, October **, 2015.
Sincerely,
[redacted]