Allisons Day Care Center & Pre

Bluefly strives to deliver the best service for our customers and is sorry that the customer is unhappy with the item received. We will be reaching out directly to the customer to address concerns and also resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and finally resolution is in effect. However it took lots of efforts/time, escalation to Revdex.com and frustration on my end. I would like to underline that, I am not happy at all with my first and last experience with bluefly.com.
Sincerely,
[redacted]

We are very sorry to hear the the customer did not receive their return tracking label. According to our records, [redacted] shipping label #[redacted] was emailed to the customer on 12/**/15 along with a RMA number to email address:  [redacted]. A new label will be emailed to the customer today along with a corporate contact in case they experience further issues.

The customer's refunds were processed on 8/*/15. They can take 3-5 business days to show on their account from processing dates.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I reviewed the details of my case and others on Revdex.com. I need to change my request to state a request for $100 to be credited to my [redacted] acct instead of bluefly store credit.  I cannot bring myself to do further shopping with bluefly.  I am am afraid that another order I placed is also the wrong size. I want to keep this case. Open until I receive my refund. I want to know from firefly how much I will be getting back in refund amount. I want assurance that I will not have to pay for return shipment. I don't understand their return steps.
 I want the $ amount that will refunded. The exact amount is wanted.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the questionin 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was a misunderstanding made , I did agree with the statement and when I contacted your Office I received no response. I am not satisfied with the product that was sold to me and I am going allow you brush me off. The item was misrepresented visually and that could taken as fraud. I am resubmitting my complaint because the issue was not resolved.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. they finally agreed to refund me. 
Sincerely,
[redacted]

We apologize for the condition of the item received and have refunded the customer in full ($13.33) on 11/*/15. Bluefly apologizes for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me and the matter has been resolved. However, I do not believe the overall experience to have been resolved in a sastifying manner.  It should not take contacting the Revdex.com to be allowed to initiate a return nor should I have been forced to initiate a return in the first place.  The ideal situation would have been an immediate response from customer service and the correct item immediately being sent to me with apologies.  Either this company is knowingly selling merchandise using misleading photos, is not checking the quality of the merchandise, or is knowingly working with subpar vendors.  While I am glad the money will be reimbursed, this was a gift from my boyfriend for an event now passed, I never got the item I wanted, I had to jump through hoops to even get a response to the company, I still have to go buy packaging to ship this back in, and then have to wait 10 days to make sure they actually reimburse us.  I will never shop at this website again and hope you monitor this company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Those spots are not part of fabric at all. They are stains. & press down buttons are not secure at all because the way it was designed that way not because it is small for me. Only top of sleeves are small due to a design. Wrinkles are not acceptable either no matter what. You can't sell a defect item as a final sale.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi There, It is confirmed that you have been refunded the full $99.90. Please let us know if you have any other questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Since the last complaint was closed, bluefly has not contacted me to send a return shipping label for the shoes like they said they were. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery. With the information that we...

currently have, we are unfortunately unable to refund you for the Fendi item. We apologize for any inconvenience caused. We have also reached out personally to address the customer and any further questions they may have concerning this request/claim. Upon extensive research with [redacted] and also our warehouse center, we have confirmed that both items were shipped to you. Please note that the weight of your shipment matches the weight of both items ordered, and that a signature was also confirmed upon delivery.

The customer has been provided a RMA + return label for their return.

Bluefly strives to deliver the best service to our customers and apologizes for your experience. As the return request was outside of our return policy, we are unable to accept the item back. As a courtesy, the customer has been offered a store credit in the full amount of the item received- not...

requiring a return. Please note- pictures are required for any issue reported by a customer and do not guarantee return exceptions. We are sorry that the customer is unhappy with the item received and would be happy to offer a store credit in order to replace the item.

As noted previously, Bluefly will only refund goods originally sent out to customers. The goods received in their original returned boxes were not Bluefly merchandise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
Since filing the complaint, I have spoken (via chat) with a business representative and am satisfied with the way she informed me the complained would be handled.  Further, she kindly apologized for the delay in responding to my emails and refund.  As such, I am...

satisfied that complaint ID [redacted] is being addressed in a satisfactory manner by this business and the matter has been resolved.
Sincerely,
[redacted]