Allisons Day Care Center & Pre

Customer attempted to return merchandise that was not from Bluefly. Bluefly shipped 2 designer (Prada) handbags and customer returned 2 used non designer bags. Bluefly did not accept this return. The incorrect merchandise was returned to the customer under [redacted] tracking #[redacted]. Pictures can...

also be provided of the return received by Bluefly (non designer handbags) if requested by the Revdex.com. Please also note that the return boxes from the customer had not been tampered with or show any time of damage upon or during delivery. Bluefly will not be refunding the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I Have Received My Total Refund.   Revdex.com, THANK YOU VERY MUCH FOR YOUR SERVICE!
Sincerely,
[redacted]

A contract was not signed with this customer. Order [redacted]blue shoes) has already been refunded to the customer in three refunds totaling $360.97. The original total paid. This refund will reflect in 3 totals: $69.20 on 6/8/16, $17.30 on 6/**/16 and $274.47 = $360.97. This total was communicated to the customer on 6/**/16 and also CC'd a Revdex.com manager to confirm. On 6/29/16, we also confirmed that order [redacted] (red shoes) was refunded in full for the original amount paid = $261.92 on 6/**/16. Both orders were refunded to the original form of payment and in full. Store credit was already granted to the customer and the customer used the store credit on order [redacted] on 6/**/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  As soon as I filed this complaint, they finally issued my credit, even though they lied and...

said it was completed on 1/**/17.  I have received my money so the complaint can be withdrawn.  Thank you.
Sincerely,
[redacted]

We are sorry to hear about the experience this customer had with their bag.  This was a final sale bag and the request for return came almost a month after delivery of the product.  In order to appease this customer we are willing to make a one time exception and take this product back....

 Our customer service team has reached out to send the customer a return label for this bag.  Once it is received and inspected by our returns team we will issue a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have also attached the email I received from Bluefly specifically stating that if I would like to return I can return the item in the original package. It did not include any restrictions. They need to change that because that's false advertising. When can I expect an email or call so that I can exchange these shoes?
Sincerely,
[redacted]

Thank you so much for reaching out. We have responded directly to the customer and have accepted the return.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this unsatifactory. The company will never resolve the issue but at least they called.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

[Your Answer Here]
 I received one refund only on 6/*/17, the refund the business stated they gave on 5/**/17 is not true.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

On December [redacted], our cutomer service team sent this response to the customer but the customer has not replied. ZD ticket # [redacted]Hello [redacted],Thank you for contacting Bluefly.My apologies that I missed that question when you initially emailed. When you placed this order you utilized store credit that you had available to you on your Bluefly account. This credit has been refunded back in the form of store credit. You should see this when you log into your Bluefly account. Please let us know if there is anything else we can assist with.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi There, Please let us know if you haven't been refunded as of yet. The team keeps telling me that you have been refunded.  Best, Carly

Thank you! Keep us posted!

Bluefly strives to deliver the best service to our customers and apologizes for the issues you have encountered with this order. Our records show that your item was delivered to your address per the tracking number that was given to you.

Bluefly will reach out again to the Marketplace vendor for an exception.

The coat in question does have wrinkles that can easily be removed with a steamer or gentle iron. The buttons have been sewn on perfectly as per the images and the reason why they do not close properly is because the coat is too small, which the customer has admitted. This is also why the sleeves do...

not sit as they should because they are too tight. The spots on the coat are part of the fabric. As a gesture of goodwill, Bluefly will accept this coat back even though it is Final Sale however the customer is advised to not make any future final sale purchases unless they are 100% certain they will keep the item as we will be unable to make any future accommodations.

Hi [redacted],I'm looking for a solution to help me solved this issue.the best result as belowrefund or return this product.thx [redacted]

Bluefly strives to deliver the best service to our customers and apologizes for their disappointment. We will be reaching out to the customer personally to resolve the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Hello,I have told you already that YES I have received the box from [redacted] and personally signed for the delivery. But the content of the box was only 1 hadndbag not 2. Since I already had an experience with Bluefly.com from my previous order, since they ship the items separately, I have decided to wait for few more days. Later I have emailed to get an update how soon I will receive the second item. It took them more than 10 days to get back to me with such an unprofessional and insulting answer.Beside this order, I had a very unprofessional experience with my first order as well. From 3 items orderd they have only shipped me 2 items. 3rd item was out of stock and I have never been told about that even after the order was processed and shipped. Also from other 2 items I have received, one of the items was defected/damaged which took them again 5 days to approve the return. The return was deliverd to them on Feb ** and finally today, on Feb **, after my numerous emails, they finally refunded. I was charged on Jan ** for a defected item, no one even inspected the item before it was shipped and it was just refunded today. I have ended up paying interst to my credit card company for their unprofessional mistake. And I have all the pictures of the defected item which was received.They never inspected my first order and did such a wrong unprofessional mistake by sending defected item and I am sure my second order was handeled the same exact way and now they are trying to blame others for the mess which is taking place at their company.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]