Allisons Day Care Center & Pre

We are sorry to hear that the customer is having issues with their item purchased. We would be happy to reach out personally to the customer to resolve their issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the matter has been resolved. A refund was issued by Bluefly on March [redacted]
Sincerely,
[redacted]

Bluefly strives to deliver the best service to our customers, and is very sorry to hear about your experience. At this time we do not offer exchanges, but would be happy to make the exception in this instance and accept the final sale item purchased. We will reach out personally...

to arrange a return for you.Please note- “Free Returns” offered by Bluefly refers to the free return label we provide to our customers for eligible returns. This information is clearly stated in the details of this policy on our website.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

"Customer service has reached out to the customer directly and we have approved the items to be returned for a refund." Unfortunately, what is being stated here and what is an actual event ... does not match. I haven't heard back from their CSR and certainly hearing for the first time they are approving the refund. I will consider this resolved once they refund my money. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Bluefly strives to deliver the best service to our customers, and apologizes for the technical error on site for the item purchased. We have fixed the errors on our site. We have also confirmed that both orders were refunded in full today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],I do sincerely apologize for your experience. Unfortunately we had a few tech issues in February while we were migrating to a new platform and your order was not handled appropriately due to those issues. I have received confirmation from the team that your entire order has been...

refunded. You should see this appear on your credit card statement within the next few days.  Best, [redacted]

Bluefly would be happy to release the hold on the account associated with email:  [redacted]. Please allow 24 hours and this will be taken care of for you.

Hello [redacted] We have made sure your order processed this morning and provided you with a $50 refund and a $50 credit.  The tracking number for your order is [redacted].  We are also looking into the technical difficulties, and you  are correct this does not happen to everyone.  This was much more of a one off situation. Thanks for your business Bluefly Customer Service Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The full amount of the refund has been deposited into my account.  Thank you for following up.
Sincerely,
[redacted]

Thank you for reaching out and we sincerely apologize for your experience. We did experience technical difficulties last month in regards to returns. I am happy to report that your return order was refunded yesterday.

Bluefly strives to deliver the best service possible and apologizes for this customer's experience. A RMA number as well as a return label will be emailed today to the customer so that they can return their order. Once the item is received, we would be happy to refund the customer.

Bluefly no longer has stock in this item but would be happy to accept the item for further review. We will reach out to the customer personally to provide a return label for the item received.

Bluefly aims to deliver the best service to our customers and apologies for the delay. We will be reaching out to the customer directly to assist with their account details.

Dear customer, We are sorry to hear that you were not satisfied with our response.  Have a nice day! Bluefly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I really do not need another $50 credit, etc. I just want to be done with this order. I also believe whatever the person calls "technical difficulty" needs be taken care of so that it does not happen for others. That is all. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com We regret the situation [redacted] had while shopping on our site.  Unfortunately, right now Bluefly does not offer exchanges or repair services.  We have reached out to the customer via telephone in an offer with store credit to appease this issue.  We will work...

directly with the customer to make sure we do right by her.  Thanks and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. (Refund pending)
Sincerely,
[redacted]

We are sorry to hear that you are still receiving our emails. We have reached out personally to you to confirm your email address that is receiving emails as we do not have an account associated to that email address or name. Once confirmed, we would be happy to take care of this for you and...

unsubscribe at your request.

Bluefly apologizes for the inconvenience and will be unsubscribing email address [redacted] today from promotional emails regarding our websites.