Allstar Marketing Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This company is still responsible for distributing the product, and so, has a degree of responsibility to the consumerIf they took the time to research the products they sell, they would see any misrepresentation, or misinformation made by said companies, and take the appropriate action, be it no longer handling the product, or contacting the company and having them correct the problem, not passing the buck the way they obviously have in this case [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] This had previously been resolved so I have no idea why I am seeing this all over againThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved after receiving the refund and mailing label Sincerely, [redacted]

Dear Revdex.com: Your recent correspondence wasdirected to me for handling In order to resolve this, I have indicated what has transpired below on behalf of Allstar MarketingOrder [redacted] Order received [redacted] My Cleaning Secret Solution + Scrubbing Pad $9.95My Cleaning Secret Solution + Scrubbing Pad BonusProcessing & handling $9.90Total $We were not aware that that the customer was not happy with the My Cleaning SecretThe phone number the customer was trying to reach is a good number to customer service so we are sorry if theycould not get throughSince quality customer service is very important to us, we have issued a credit for $to their Visa ending in *** The credit will post to the account in accordance with their bank/card provider policies.Thank you for bringing this to our attention [redacted] [redacted] Tell us why here

Revdex.com: At this time, I have not been contacted by Merchandise Direct regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Allstar Marketing Group LLC regarding complaint ID [redacted] Sincerely, [redacted]

Dear Revdex.com,This product FLEX SEAL is not a product of [redacted] I checked on line at [redacted] and found this on the website: We are committed to providing the best products and friendliestcustomer serviceIf you should have any questions about ordering or a questionabout any of our great products, please feel free to contact us with theinformation provided below.Flex Seal® [redacted] ***Phone: [redacted] Email [redacted] Hours: Mondaythrough Friday, 5:00am to 5:00pm PSTContact the correct company to resolve thisPlease remove this complaint from our file and correct our Revdex.com rating for [redacted] Thank you for your attention to this matter Sincerely, Customer Service [redacted] Contact the correct company to resolve thisPlease remove this complaint from our fileand correct our Revdex.com rating for [redacted] Thank you for yourattention to this matter Sincerely, Customer ServiceSpecialist

Dear Revdex.com: Your recent correspondence was directed to me for handling In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing We responded to this complaint on Credit was issued on for $ Please see response belowOrder # [redacted] [redacted] [redacted] [redacted] *** * [redacted] * [redacted] [redacted] [redacted] *** We are very sorry that the customer was not happy with their Secret ExtensionsYou can get more volume with additional extensions We did offer another one at a discounted price to get the volume and gave tips on how to curl the Secret ExtensionsSince quality customer service is very important to us and we have issued a credit to her account for $tothe MasterCard ending in *** This credit will reflect on their next billing statement We will also send a prepaid label to the customer so they can return the unwanted Secret Extensions.Sincerely, [redacted] Tell us why here

# [redacted] Replacement order # [redacted] Secret Extension(Light Golden) Thank you for bringing this to our attention.Since quality customer service is very important to us, we will have a checkrefund sent from our Accounting Department for the balance due $44.79(Canadian)Please allow some time for this to reach you Thank you for your patienceSincerely, [redacted]

Dear Revdex.com: Your recent correspondence was directed to me for handling In order to resolvethis, I have indicated what has transpired below on behalf of [redacted] .Order [redacted] Wobble Wag Giggle Ball set / = $14.99Processing & handling $12.90Tax $ 3.63Total $31.52We are very sorry that the customer was not happy with their Wobble Wag Giggle Ball Since quality customer service is credit to their account for $today 3/*/to the Visa account ending in ***This credit will reflect on their next billing statement We thank you for bringing this to our attention.Sincerely,Customer Care Specialist Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing. Order *** *** *** ordered 06/**/Shipped
07/**/2011 We do have a day money back guarantee which we can extend to days. Since quality customer service is very important to us, since quality customer service is very important to us, Iwill have another one sent to them. We thank you for bringing this to our attention.Sincerely,Customer Care Specialist Tell us why here

(ID#***) Merchandise Direct -US Consumer ComplaintsCustomer Information:*** *** *** *** ** *** *** *** * ** *** *** *** *** *** *** *** *** This product Wubble Ball is not a product of Allstar marketing. Please update your records and contact the correct business (see below).I went on line to their website as customer indicated and the information is:***
*** ***
** *** *** ***
*** *** ** ***
***
***Please remove this complaint from our file and correct our Revdex.com rating for Allstar Marketing. Thank you for your attention to this matter. Sincerely, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and theTheir phone number is not a working numberI have tried it several times using different phones.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
order # ***
The Wubble Ball is what was purchased. Daytime phone number is ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing. Order #*** Order shipped 10/*/2014Secret Extensions Light Golden =
$39.99Secret Extensions Dark Blonde $29.99Tax 6.35Processing & handling $ 6.99Total $83.32 We are very sorry that the customer was not happy with their Secret ExtensionsThe customer contacted us on 10/**/stating she was having problems curling them. We offered some tips and replaced these at no cost for the customer. On 11/**/the customer was still not happy with them so we supplied return authorizations and the address toreturn them to as indicated below
*** ***
*** ***
*** *** ***
*** *** ** ***We are sorry but we never received them back at our address. Since quality customer service is very important to us I have issued a credit for the merchandise and tax for atotal of $75.75. The credit will post to her account in accordance to the bankcard policies. We thank you for bringing this to our attention.*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

November**, 2014(ID# ***) Secret ExtensionsCustomer Information:*** *** *** *** *** *** * ** ***Daytime Phone: ###-###-####E-mail: *** We are sorry that the customer has not recieve the credit of $to their *** account.Another credit
wasissued to her account on 11/**/for the $69.98. She should see that credit posted to her account any day. We thank you for your patience.Sincerely,Customer Care Specialist

Your recent correspondence was directed to me for handling. In order toresolve this, I have indicated what has transpired below on behalf of AllstarMarketing. Order #*** Secret Extensions Black Brown =
$39.99Secret Extensions Black Brown = $29.99Preferred Plus $ 9.95Processing & handling $ 6.99Total $86.92Credit -$ 3.00 We are very sorry that the customer was not happy with their Secret Extensions. You can get more volume with additional extensions. We did offer another one at a discountedprice to get the volume and gave tips on how to curl the Secret ExtensionsSince quality customer service is very important to us and we have issued a credit to her account for $to the*** ending in ***. This credit will reflect on their next billing statement. We will also email a prepaid label to the customer so they can return the unwanted Secret Extensions.We thank you for bringing this to our attention. Sincerely, *** *** *** Tell us why here

Customer Information:*** ***
*** *** **
*** *** *** * ** *** ***
*** *** *** ***
*** *** I will be happy to research the account on behalf of Allstar Marketing. Unfortunately, I could not locate anything on our files for this customer with
the informationprovided. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following: 1) What is the merchandise that the customer is referring to?2) Order number 3) Or Credit card information - first and last digits of the credit card this is billed to4) Original shipping name and address. 5) Phone number from which the order was placed.6) Daytime phone number (in case of additional questions)Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely,Customer Service***