Allstar Marketing Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com:   We are sorry that [redacted] was not happy with our first response. We do not doubt the merchandise was returned, but we have not received anything back.  We do show that [redacted] deducted the funds from our account and reimbursed the customer once the chargeback wasfiled.  This was disputed with [redacted] on 2/**/2015 in the amount of $76.97.  Therefore thecustomer has been reimbursed through their [redacted] account and their accountthrough us has been closed with [redacted]. The customer will need to check with[redacted] to see where the credit was applied.  Sincerely,
[redacted]  Tell us why here...

Dear Revdex.com:    Your recent correspondence was directed to me for handling.  In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing.Order #[redacted]...

         [redacted]                              *  [redacted]                                  [redacted]                                                     [redacted]We are very sorry that the customer was not happy with their Secret Extensions. The Secret Extensions may be cut tomatch your hair.  We do offer a money back guarantee on the Secret Extensions as indicated on our website: Your satisfaction isimportant to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receiptfor a full refund of your purchase price, excluding shipping and handling. The customer did contact us on 4/*/2015 and let us know that they were not happy with these.  A return authorization was assigned for thereturn RMA [redacted].Since quality customer service is very important to us I have issued a credit to their account for the overnight shipping of $26.97.  I will have a prepaidlabel sent to the customer’s email address so they can return they can return the unwanted Secret Extensions.  Upon receipt of the return a credit will be issued for the Secret Extensions for $39.99. We thank you for bringing this to our attention. Sincerely,
[redacted]  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This company is still responsible for distributing the product, and so, has a degree of responsibility to the consumer. If they took the time to research the products they sell, they would see any misrepresentation, or misinformation made by said companies, and take the appropriate action, be it no longer handling the product, or contacting the company and having them correct the problem, not passing the buck the way they obviously have in this case.                                     �...⇄ [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,This product FLEX SEAL is not a product of [redacted]. I checked on line at [redacted] and found this on the website: We are committed to providing the best products and friendliestcustomer service. If you should have any questions about ordering or a...

questionabout any of our great products, please feel free to contact us with theinformation provided below.Flex Seal®[redacted]
[redacted]Phone:[redacted]Email[redacted] Hours: Mondaythrough Friday, 5:00am to 5:00pm PSTContact the correct company to resolve this. Please remove this complaint from our file and correct our Revdex.com rating for [redacted]
[redacted] Thank you for your attention to this matter.  Sincerely, Customer Service[redacted]  Contact the correct company to resolve this. Please remove this complaint from our fileand correct our Revdex.com rating for [redacted]
[redacted] Thank you for yourattention to this matter.   Sincerely, Customer ServiceSpecialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Until I can verify with [redacted], and they are checking into it, I will continue to Reject.  They need to check regular mail [redacted], as this is how it came to me, and I returned it the same day!(Handing it to the mailman myself.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:    Your recent correspondence wasdirected to me for handling.  In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing. Order [redacted] Order received [redacted]My Cleaning Secret Solution + Scrubbing...

Pad        $9.95My Cleaning Secret Solution + Scrubbing Pad BonusProcessing & handling                                         $9.90Total                                                               $19.85 We were not aware that that the customer was not happy with the My Cleaning Secret. The phone number the customer was trying to reach is a good number to customer service so we are sorry if theycould not get through. Since quality customer service is very important to us, we have issued a credit for $19.85 to their Visa ending in [redacted].  The credit will post to the account in accordance with their bank/card provider policies.Thank you for bringing this to our attention. [redacted] Tell us why here...

December*, 2014 [redacted] Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicatedwhat has transpired below on behalf of Allstar Marketing. Order [redacted]Web Order Received 11/**/2012Spicy Shelf Organizers...

set of 2 = $19.95Processing and handling $7.95 set of 2 = $15.90Total $35.85We are very sorry that the customer was not happy with their Spicy Shelf experience.  I have indicated the offerdetails below: Receive 1 Spicy Shelf™ Organizer for $19.95 Plus$7.95 P&H. We'll also send you a second Spicy Shelf™ Organizer, just payseparate $7.95 P&H. (Each Organizer includes- 2 Spicy Shelves, 8 smalllegs, 4 leg ?braces and 8 Large legs).We are sorry that the customer did not receive an email confirmation when the order was placed. This may have gone into a spam or junk email folder.[redacted] contacted us on 12/*/2014 to cancel the order.  Unfortunately this item was in stock and shipped immediately.  We did offer the customer discount if theywanted to keep the Spicy Shelves at a discounted price.Since quality customer is very important to us we issued a full credit to her account on12/*/2014 for $35.85.  [redacted] may keep this Spicy Shelf with our compliments. We thank you for bringing this to our attention. Sincerely,Customer Service Specialist

Dear Revdex.com:   Your recent correspondence was directed to me for handling.  In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.   We responded to this complaint on 2/**/2015. Credit was issued on 2/**/2015 for...

$83.92.  Please see response below. Order #[redacted]   [redacted]               [redacted]
[redacted]               [redacted]
[redacted]                                   ...⇄ *  [redacted]
[redacted] [redacted]                              *  [redacted]
[redacted]                                                     [redacted]
[redacted]                                                    [redacted] We are very sorry that the customer was not happy with their Secret Extensions. You can get more volume with additional extensions.  We did offer another one at a discounted price to get the volume and gave tips on how to curl the Secret Extensions. Since quality customer service is very important to us and we have issued a credit to her account for $83.92 tothe MasterCard ending in [redacted].  This credit will reflect on their next billing statement.  We will also send a prepaid label to the customer so they can return the unwanted Secret Extensions.Sincerely,[redacted]  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Had I received refund there would be a positive along with the negative.  Yes, I opened a claim through [redacted] only because there was no authorization for the purchase after I cancelled the order, and the company went ahead and charged my account anyway.  Also, the package was received through [redacted], not [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:    Your recent correspondence was directed to me for handling.  In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing. Order [redacted]  [redacted]...

                    [redacted]
[redacted]                              *  [redacted]
[redacted]                                                     [redacted] We are very sorry that the customer was not happy with their Secret Extensions and not sure what number the customerwas trying to reach customer service.We do offer a money back guarantee on the Secret Extensions as indicated on our website:Your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price, excluding shipping and handling. To return an item, we request that you first contact us at ###-###-#### Monday through Friday 8am to 10pm EST and Saturday 9am to 5pm EST to obtain a Return Authorization # (RA#) and return instructions. Postage costs you incur toreturn an item are non-refundable. Unauthorized or hand delivered returns will not be accepted.Since quality customer service is very important to us I have issued a credit to their account for $46.98 andhave issued [redacted] with a prepaid label. There will be a prepaid label sent to the customer’s email address so they can return they can return the unwantedSecret Extensions.We thank you for bringing this to our attention.Sincerely,[redacted]  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the second reimbursement they continue to state they have completed.  They are not addressing the complaint, they continue to answer with the same response.  I do not believe they are reading my responses because I HAVE checked, double checked and rechecked my credit card statements for Aug, Sept, Oct and now Nov. The reimbursement is not showing.  If they made the reimbursement, they would have received a confirmation/reference number.  I am asking they provide me with this number so I can follow up with my credit card company.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com:   Your recent correspondence was directed to me for handling.  In order to resolvethis, I have indicated what has transpired below on behalf of [redacted].Order [redacted]Wobble Wag Giggle Ball 4.5 set /2    =...

                $14.99Processing & handling                                         $12.90Tax                                   �...⇄ 3.63Total                                                               $31.52We are very sorry that the customer was not happy with their Wobble Wag Giggle Ball.  Since quality customer service is credit to their account for $31.52 today 3/*/2015 to the Visa account ending in [redacted]. This credit will reflect on their next billing statement.  We thank you for bringing this to our attention.Sincerely,Customer Care Specialist  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This had previously been resolved so I have no idea why I am seeing this all over again. Thank you.

Dear Revdex.com:   We responded to dispute #[redacted] for this customer on 4/** and 4/**.  Please see responses below.Your recent correspondence was directed to me for handling.  In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing.Order...

#[redacted]   Secret Extensions Light Brown =      $39.99Processing & handling                    $  6.99Total                                           $46.98 We are very sorry that the customer was not happy with their Secret Extensions. We do offer a money back guarantee on the Secret Extensions as indicated on our website: Your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receiptfor a full refund of your purchase price, excluding shipping and handling. We are sorry the customer could not reach our customer service department. We have checked that line and it is working.  The customer may have been contacting thewrong phone number:  Customer Service Phone: ###-###-####Customer service is available Monday through Friday from 8:00am to 8:00pm Eastern TimeYou can also check your order status 24 hours a day at [redacted].Secret Extensions Since quality customer service is very important to us I have issued a credit to their account for $46.98.  Please return to the address below and reference [redacted]
[redacted]We thank you for bringing this to our attention. Sincerely,[redacted]  Your recent correspondence was directed to me for handling.  In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing.We are not sure why the customer could not get through, but we have continued to check our customer service number and it is in working order.   Customer Service Phone: ###-###-####Customer service is available Monday through Friday from 8:00am to 8:00pm Eastern Time You can also check your order status 24 hours a day at [redacted].Secret Extensions Credit was also issued to thecustomer on 4/**/2015 for $46.98, this credit will post to their [redacted]ending in [redacted]. We thank you for bringing this to our attention.Sincerely,Customer Care Specialist   Your recent correspondence wasdirected to me for handling.  In order toresolve this, I have indicated what has transpired below on behalf of AllstarMarketing. We are not sure why the customercould not get through, but we have continued to check our customer servicenumber and it is in working order.   Customer ServicePhone: ###-###-####Customer service isavailable Monday through Friday from 8:00am to 8:00pm Eastern TimeYou can also checkyour order status 24 hours a day at [redacted].Secret Extensions Credit was also issued to thecustomer on 4[redacted]/2015 for $46.98, this credit will post to their [redacted]ending in [redacted]. We thank you for bringing this toour attention.  Sincerely,Customer Care Specialist     Tell us why here...

Dear Revdex.com:    Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing. Order #[redacted] ...

Secret Extensions Medium Golden =                     $39.99Secret Extensions Dark Golden =               $29.99Processing & handling                              $  6.99Total                                                     $76.97We are very sorry that the customer was not happy with their ordering experience. We were not aware that the customer had wanted to cancel the order so this shipped on 12/*/2014.  [redacted] Tracking[redacted], delivered on 12/**/2014. The customer has disputed this with [redacted] on 2/**/2015 in the amount of $76.97. Once a dispute has been filed, [redacted] reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed through their [redacted] account.  Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,[redacted]  Tell us why here...

Revdex.com:
At this time, I have not been contacted by Merchandise Direct regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We are sorry to hear this happened to the customer however, this product, Magic Bamboo Pillow isnot a product of Allstar Marketing nor do we have an order for [redacted].  Contact the correct company to resolve this matter. Please remove this complaint from our file and...

correct our Revdex.com rating for Allstar Marketing.Thank you for your immediate attention to this matter.   Sincerely,Customer Service Specialist  Tell us why here...