Allstar Marketing Group

Revdex.com:
At this time, I have not been contacted by Allstar Marketing Group LLC regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me but the matter has not been resolved until I receive the items ordered
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I will await the replacement but reserve the right to re-file if necessary. I have attached a photo that shows the mesh does not reach the ground and is even more pronounced when mounted on the outside (which is standard).  Thank you very much for you assistance. Sincerely,
[redacted]

Your recent correspondence was directed to me for handling.  In order to resolvethis, I have indicated what has transpired below on behalf of Allstar Marketing.[redacted]
[redacted]    ...

                   [redacted]
[redacted] [redacted]           [redacted]             [redacted]
[redacted]                                   ...⇄ />           [redacted]
[redacted]                                                               [redacted]
[redacted]     [redacted]                 [redacted]We are very sorry that the customer is not happy with their ordering experience. I have indicated the offer details below: When ordering today, you will receive the Knot Out™ Detangling Brush for just $14.95 + $6.95 P&H, and we will include a 2nd Knot Out™ Detangling Brush for FREE, just pay the separate $4.95 P&H *State tax may apply - NY, CT, CA & NV -30-DAY MONEY BACK GUARANTEE (minus p&h).Unfortunately we are experiencing a backorder due to the high demand for this item. We did notify the customer of the delay and they agreed to wait for the shipment. On 4/**/2015 due to the delay, we discounted the customer order and expedited the shipment once it does come in. Nothing will be billed to the customer’s account until these are shipped. Since quality customer service is very important to us, I have issued an additional $5 credit to their order.  The new order total is $19.00. Once these are in stock their order will ship. We thank you for your patience. Sincerely,[redacted]   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to know what we are suppose to do with the product. I do not agree to have to pay shipping and handling to return the product if the company wants the product back? If the company does not want the product back, than I will dispose of it properly.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved after receiving the refund and mailing label.
Sincerely,
[redacted]

#[redacted]  Replacement order #[redacted]Secret Extension(Light Golden) Thank you for bringing this to our attention.Since quality customer service is very important to us, we will have a checkrefund sent from our Accounting Department for the balance due $44.79(Canadian). Please allow some time for this to reach you.      Thank you for your patience. Sincerely,[redacted]

Review: Company advertises on T. V. Their " Chop Magic" . The product does not work !!! Once they have your credit card info they ship a double order-- a $26.00 order winds up costing $67.00+. Once you get the product you find it can't chop a thing -- the cost of returning the products with additional postage and no return of their S &H charges -- make it a waste of good money chasing a company that falsely advertises and fraud by by doubling and charging for a worthless product. Returning our initial payment would be appreciated -- but the better resolve would be to put this scam company out of business. We appreciate any action you may take.[redacted]Desired Settlement: Full refund

Business

Response:

In an attempt to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.

Review: High pressure upselling on automated system. Not given final price charged to credit card or order confirmation number or estimated delivery date. The company is "Ruggies". I responded to their ad shown on TV by calling the phone number and reached an automated system. After taking my order and credit card number (I declined the upselling options), I was subjected to additional layers of high-pressure upselling for over 20 minutes. Not able to have the option of speaking to a representative or to conclude the call in any way to obtain the final price being charged to my credit card or get an order confirmation number, I finally hung up after "winning a vacation to the Bahamas". I have never felt so worked over, flim-flammed, scammed and victimized. Even if their product was any good (which I now doubt), I still wouldn't want it because of this experience. I was able to get through finally to a customer service number and supposedly my card has been credited but "the order has been processed and shipping can't be cancelled." (I called at 6 PM Pacific Time to order and 7AM next day to cancel. Their U.S. customer service is Eastern Time.) I have concern that such a company has my credit card number and also that they might sell my name and information.Desired Settlement: Have not yet been able to verify if the refund has been credited to my credit card account. Do not sell my name and information to other entities.

Business

Response:

This was responded to a prior complaint on*/**/2013.

THe customer can confirm the credit on line at www.customerstatus.com.

Order [redacted]

Phone order received **/**/2013

Ruggies s/16 Deluxe = $20.00

Processing and handling $7.95 each set of 8 x 2 = $15.90

Tax $2.87

Total $38.77

We are sorry that the customer was unhappy with their Ruggies ordering experience. I have indicated the offer details below:

When ordering today, you'll get a set of 8 Ruggies rug grippers for just $10 plus $7.95 processing and handling and we'll also send you a second set of 8 Ruggies rug grippers FREE! You just pick up the additional $7.95 for processing and handling.

There was a quantity of 2 entered for a total of thirty two Ruggies.

The order was upgraded to the deluxe version with more traction for better sticking. It also comes with a 20 year warranty.

Our automated system does offer additional items as they relate to the Ruggies. These offers are completely optional and no one is required to purchase them.

The customer contacted us on 6/*/2013 to state they were unhappy with the upgrade and would be refusing delivery. At this time a full credit of $38.77 was issued to the Visa account ending in [redacted].

Quality customer service is very important to us and we thank you for bringing this to our attention.

Sincerely,

Customer Service Specialist

Business

Response:

We appreciate the customer's feedback and have directed their comments to our marketing department.

We thank them for bringing this to our attention.

Review: Product returned, unopened, filed dispute through [redacted], for the return of funds they have ignored ALL. This order was originally cancelled, because they do not specify shipping to be 60 to 90 days(I would have never ordered the products), but they went ahead and tapped into my [redacted] account for the money. A dispute was opened shortly after. Dating back to Dec. [redacted].Desired Settlement: $76.97

Business

Response:

Dear Revdex.com: Your recent correspondence was directed to me for handling. Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing. Order #[redacted] Secret Extensions Medium Golden = $39.99Secret Extensions Dark Golden = $29.99Processing & handling $ 6.99Total $76.97We are very sorry that the customer was not happy with their ordering experience. We were not aware that the customer had wanted to cancel the order so this shipped on 12/*/2014. [redacted] Tracking[redacted], delivered on 12/**/2014. The customer has disputed this with [redacted] on 2/**/2015 in the amount of $76.97. Once a dispute has been filed, [redacted] reverses the charges and blocks further activity for this transaction. Therefore the customer has been reimbursed through their [redacted] account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely,[redacted] Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Had I received refund there would be a positive along with the negative. Yes, I opened a claim through [redacted] only because there was no authorization for the purchase after I cancelled the order, and the company went ahead and charged my account anyway. Also, the package was received through [redacted], not [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com: We are sorry that [redacted] was not happy with our first response. We do not doubt the merchandise was returned, but we have not received anything back. We do show that [redacted] deducted the funds from our account and reimbursed the customer once the chargeback wasfiled. This was disputed with [redacted] on 2/**/2015 in the amount of $76.97. Therefore thecustomer has been reimbursed through their [redacted] account and their accountthrough us has been closed with [redacted]. The customer will need to check with[redacted] to see where the credit was applied. Sincerely,

[redacted] Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until I can verify with [redacted], and they are checking into it, I will continue to Reject. They need to check regular mail [redacted], as this is how it came to me, and I returned it the same day!(Handing it to the mailman myself.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: When you order one pair of these lousy glasses which have misleading ads, they send two pair and charge a double extremely overpriced delivery fee.

I ordered off the Internet a few days ago and tried to cancel the order as soon as I read some awful reviews, but it was impossible to contact them or to try to only order one pair. They deliberately make it hard and charge double exorbitant delivery fees. It is a rotten outfit!

June 13/13 - More information from the consumer.

My address is [redacted]. I had the glasses sent to my mom at [redacted]Desired Settlement: I had the glasses sent to my mom, and she can return them to me and I will return them for a full refund. It is not an easy task!

Review: I contacted the company after receiving merchandise. I was told over the phone I could order one item and the price would be $27.94. After receiving the merchandise the company sent out 2 items and charged me shipping and handling for the extra one. I did not order. I never received an invoice on my order. When I called to complain the company told me I could not return the items. I was not happy about them charging me $35.89. I would like my money returned and the company told me they would only credit me $5.00. I am very unhappy and will never order over the TV again. Product_Or_Service: Cat's meow Order_Number: No invoice sentDesired Settlement: DesiredSettlementID: Refund Return item for a full refund.

Business

Response:

(ID# [redacted])

Review: Purchased ** September 2014The Cat's Meow toys did not work after a couple of hours. I lost the paperwork until today, so could not contact the company until now.Desired Settlement: Return unused/unopened items for credit on my credit card.

Business

Response:

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.Order [redacted]Order received 09/**/2014CAT’S MEOW SET 2 $19.95 EACH X 6 = $119.94Processing & handling $9.95 X 6 = $59.70Total $179.64We were not aware that that the customer was not happy with the CAT’S MEOW. I have indicated the offer details below. Offer Details: Cats love to play, all day every day, and with Cat’s Meow cat toys, your feline friend will stay entertained through day or night. Whether you're right there at home or gone all day, you can rest assured that your kitty is having the time of its life. Your cat will have a blast for hours on end trying to catch the peek-a-boo wand as it dips in and out of the carousel cover! What fun! On today's call, you'll get the Cat’s Meow cat toy for just $19.99 plus $9.95 processing and handling and we'll send you a second Cat’s Meow cat toy absolutely FREE!The customer contacted us for the first time on 7/**/2015 and we issued credit to their account for the processing and handling charges of $59.70.Since quality customer service is very important to us, we have issued a credit for the balance of their order $119.94 to their Visa ending in [redacted]. The credit will post to the account in accordance with their bank/card provider policies.Thank you for bringing this to our attention.Sincerely,Customer Care Specialist

Review: I placed an order over the phone. Only order one forever comfy it was buy one get one free. They charged me for 2 which came to almost $80.00

I ordered over the phone the forever comfy. It was buy one get one free. It should of came to about $40.00 they charged me double the amount and charged my credit card $79.70. I called them they said they doubled my order and now I have to pay more money to ship this back! I don't want any of these now! They won't refund my moneyDesired Settlement: I want a refund and I want them to pay for the shipping to send them back

Review: The web-site verbiage is ambiguous, tricking the customer into selecting more than intended to order. i.e. buy one get one offer is worded such that you believe you need to select two. Your order is processed before you have a chance to review it as it customary on most sites. There appears to be no way to cancel your order online and customer service is not available on weekends. I will attempt to contact customer service on Monday to cancel my order in hopes that it is not already processed and sent before that time. This in my opinion is not an honest way to do business by tricking the customer into order more than they're expecting, not allowing them to review the order before it is processed, and not being available afterward to correct issues. While the product ordered looks like it could be useful, I do not need it badly enough to do business with a company that resorts to trickery in order to squeeze more dollars out of the customer. Product_Or_Service: Side Socket Power Strip Order_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund I would like my order cancelled and my money refunded.

Consumer

Response:

[redacted]:

Re Complaint ID [redacted], the matter has been resolved. Customer service was very friendly and refunded my credit card and asked that I not accept delivery of the package when it arrived. I still believe their website is deceiving and the customer should be allowed to confirm the order before it is submitted. They are relying on obtaining money from those who won't bother requesting a refund once they realize they've been scammed.

Sincerely,

Review: I saw the commercial for the Forever Comfy Cushion being advertized for $19.95 plus the cost of shipping and handling. In the advertizement it stated that all purchases qualify for a second comfy cushion free of charge. When I checked my account this morning I was devistated to know that this company had taken $114.70 out of my account. I immediately contacted the customer service number ###-###-#### and ###-###-#### in reference to this bogus charge. I expressed my concern of the misleading and false advertizement and requested a full refund and to cancel the order. The representative stated the order had already been shipped and that I would not receive a refund untill 3 to 5 business days! I will NOT EVER order from this company again!!!!!!! I should have known when I called to place the order it was ALL automated and tried to sell you EVERYTHING other than what you called for... WHAT A BETTER WAY TO SCAM PEOPLE THAT WORK HARD FOR THEIR MONEY!!!!! Expecially a single mother with two children to support or anyone for that matter!Being on a budget and now I have to worry about my having xtra money untill this company decides to give it back and it was not theirs to take in the first place. How wrong is that? I am going to report this to the Revdex.com. People need to know what type of business this company really offers.

Product_Or_Service: Forever comfy cushionDesired Settlement: DesiredSettlementID: Replacement

Refund as soon as possible before my checks bounce that are already pending. only expected 19.95 and 10.00 shipping to come out. I do not want any of the products now and wish to receive a full refund

Review: The web site & advertisement shows 3 blades but when you order, you are only sent 2.I called customer service numerous times only to be told a different story every time.I feel this is false advertisement. They do not hold up to what they say. I would not recommend this product or dealing with them as all.This has been an ongoing issue for 3 months with no satisfaction.Desired Settlement: I really looked forward to receiving the slicing blade that was advertised, however I have been told it is discontinued.I will be returning the complete product for what little refund I will get back.

Business

Response:

In an attempt to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing.

Review: This company has placed my email address on their list without my permission and have sold it to third parties for the purposes of sending me unsolicited advertising. I have repeatedly asked to be taken off all of their lists and have insisted that they not send me anymore spam. Most of their emails do not contain easy ways to opt out of mailings, and so I am required to follow links provided to obtain email addresses. This is an incredible waste of my time and crossed the line into harassment.Desired Settlement: I want my email address to be permanently expunged from all of their records and lists immediately.

Business

Response:

I will be happy to research the account on behalf of Allstar Marketing.

We take this very seriously and would be happy to remove them from any lists. However I could anything on our files for this customer with the information provided.

If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly as possible.

In order for us to do that we would need the following:

1) What is the merchandise that was ordered.

2) Order number

3) Or Credit card information - first and last 4 digits of the credit card this is billed to.

4) Original shipping name and address.

5) Phone number from which the order was placed.

6) Daytime phone number (in case of additional questions)

Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused.

Sincerely,

Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never purchased anything from them and have no idea how they acquired my email address. I do know however that I receive several emails from people promoting their products. Who promotes their products? They are doing so unethically. I want to be removed from ALL OF THEIR SPAM LISTS IMMEDIATELY.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that the customer was not happy with our first response, but we cannot locate anything for this customer with the information provided in their complaint.

Review: My husband saw these advertised on tv,they are binocular glasses buy one for 10 bucks get the second pair for free. I went to the web site and tried to order these, well to start with they were 10 a pair plus 7.95 shipping, could not just order 1 pair, ended up ordering 8 pairs?? at the cost of 97.60. I immediately called their customer service and the customer service rep informed me that she could not pull my info up yet that it took 24 hours for her to see it on her end..I told her what had happened and that I only wanted 1 pair plus the free one, she told me after 24 hours I could go online and cancel them or call back and they could fix it. This morning 7-**-13 at 7:45 I called the customer service back approx 10 hours after I had last talked with them and the rep informed me they had already shipped out, which by the way according to their site takes 4 weeks to reach you..I told him that it was crazy the lady told me I could fix it after 24 hours, he gave me some b.s about how their website and their order dept are delayed, I told him that was poor business and explained how you couldn't really order accurately from their site, he told me :: here's what I'm going to do for ya...I will take off 70 some bucks and give you 8 pairs of glasses for 25 bucks..I told him I thought this company was a scam..Since you cannot cancel or alter your order cannot contact customer service by computer and when you call they give you the bullcrap line of we cant do anything for 24 hours only to be told 10 hours later oh we have already shipped them out.. Product_Or_Service: zoomies binocular glasses Order_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund I want the total amount refunded on my credit card and their site needs to be worked on, they need better business practices...

Business

Response:

(ID# [redacted])

Review: This company, doing business as "Secret Extenions" is selling a product that in NO WAY resembles the color or texture of real hair and does not look or feel like other hair extensions (natural or synthetic) commonly found on the market. They are essentially selling synthetic doll hair, but advertising it as "natural" and stating it blends in seamlessly with one's own hair. It absolutely does not.

The online complaints about this product are extensive, as are the complaints about the difficultly of returning it for the promised refund. At this point, I have been unsuccessful in reaching customer service by phone to obtain a tracking number to use for returning it. They require this number for all returns.

I am also concerned because they use a stipulation that the package containing the hair must not be opened for the customer to be eligible to receive a refund. However, it is completely impossible to assess the color or quality of the product without being able to touch it and compare the color right next to your own. This requirement makes this look like a cash grab wherein they lure customers by using a different product in advertising and then stick you with the unsatisfactory product because you can't tell if it will work of not if it's left in the package. It's a no-win for the consumer. They appear to have done this with hundreds, if not thousands of customers.Desired Settlement: Refund for the full price of the product.

My other hope is for this company to either drastically improve the quality or stop selling this product entirely and stop duping the public. It seems like the only positive reviews came from people who were given the product for free. Most negative reviewers have called it a scam and condemned the bait-and-switch tactics. (The synthetic hair shown in the commercials is quite obviously not the same product consumers are receiving.)

Business

Response:

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of Allstar Marketing. Order [redacted]

[redacted] We are very sorry that the customer was not happy with their Secret Extensions and not sure what number the customerwas trying to reach customer service.We do offer a money back guarantee on the Secret Extensions as indicated on our website:Your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receipt for a full refund of your purchase price, excluding shipping and handling. To return an item, we request that you first contact us at ###-###-#### Monday through Friday 8am to 10pm EST and Saturday 9am to 5pm EST to obtain a Return Authorization # (RA#) and return instructions. Postage costs you incur toreturn an item are non-refundable. Unauthorized or hand delivered returns will not be accepted.Since quality customer service is very important to us I have issued a credit to their account for $46.98 andhave issued [redacted] with a prepaid label. There will be a prepaid label sent to the customer’s email address so they can return they can return the unwantedSecret Extensions.We thank you for bringing this to our attention.Sincerely,[redacted] Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,