Allstar Marketing Group

Review: I ordered one of these things on 7/**/13. It was an order one, get one free offer for $19.99. However, I mistakenly ordered $111.78 worth of these things, after clicking the submit button too many times. When I realized the mistake, which was the same night, I called the customer service # and was told that because the order had already gone through, it could not be cancelled. Instead, I was told to refuse the package when it came, and that way, the package would be sent back to the company and I would get a refund on my credit card. During the first week of August, 2013 the package was delivered to the package room in my building. As instructed, I refused the package. The next day, the employees in my building confirmed that the package was picked up from the package room. However, since that time, I have not heard a thing from the company and I HAVE NOT RECEIVED A REFUND. There is no way to send this message on their website. I hope you can assist me in resolving this matter. The resolution I would like is to receive a credit to my account for $111.78 for the returned merchandise. Thanks very much.

Product_Or_Service: cat toy

Order_Number: [redacted]

Account_Number: unknownDesired Settlement: DesiredSettlementID: Refund

a refund to the credit card I used in the amount of $111.78. The order # is [redacted] - order date 7/**/13.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a table mate from this website according to their ad on tv. and was scammed. when the invoice came up on screen and read you are not allowed to retract the order once it is placed. so I call them and tried to have it cancelled and was told is was shipped out already. which in their ad says allowed 2 - 6 weeks for delivery. so how come it was shipped out within a half hour on the first day back from the weekend which they do not work. (okay now heres the scam in their ad it says buy one and get one free just pay the additional s&h which adds up to $ 29.95 plus shipping & handeling $ 12.95 times 2 should equal $60.32 with tax. and they are billing me over a hundred and twenty dollars for these tables. and I have the proof of what I ordered because I printed it out after the order was placed that I ordered only one table with the one free one not two as they say I did and I have witness's that were standing behind me when I placed the order.so if you can help I would appreciate it. I also told then that was not going to accept the shipment when it arrive's.thank you, Product_Or_Service: table mate snack tables Order_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund a full refund of charges to my charge card. or send me what I ordered at the price stated above of what it should be according to them.

Business

Response:

Review: On 07/**/13 I pur[redacted]d an item from Cat's Meow. The special consisted of BOGO free. The final price and amount that I approved of and received an email of confirmation was for $35.89.

However when I received my items, there was a duplicate order in the box. Per my credit card statement I was charged an additional $71.78. I did not approve this amount and didn't receive a confirmation email. I called Cat's Meow in which they instructed me to send back the second items for a full refund. I received an email on 08/**/13 that they did receive my returned items on 08/**/13 and will be crediting my credit card. Address that it was shipped to [redacted]. I explained that I already placed a dispute on my credit card for the charge. They instructed that I remove the dispute in order to process the credit. I removed the dispute. Several weeks later I contacted Cat's Meow because I have yet to receive my credit. They stated that the dispute was not removed even though I did as instructed. I again placed another dispute through [redacted]. My bank contacted me and did a 3-Way call with Cat's Meow to fix the problem. [redacted] has never heard of such procedures for a credit however, Cat's Meow gave instructions to my bank on what's needed and my bank did just that while I was on the phone. A month later I followed up on it. Cat's Meow claimed they never received the paperwork to show that the dispute was dropped. I filed another dispute. [redacted] contacted Cat's Meow numerous times but Cat's Meow refused to cooperate. I contacted Cat's Meow and asked for their fax and that I will send proof that the charge was dropped for the 3rd time. Fax# ###-###-#### on 02/**/14. Fax confirmation#[redacted]. I have yet to receive my credit of $71.78Desired Settlement: Refund the amount that has been promised due to Cat's Meow errors

Business

Response:

In an attempt to

resolve this, I have indicated what has transpired below on behalf of Allstar

Marketing.

Order # [redacted]

Phone order 07/**/2013

Cat’s Meow s/2 =

$19.99 x 2 =$39.98

Mystery Gift FREE =

2

Processing and

handling $7.95 each Cat’s Meow x 4 = $31.80

Total $71.80

We are sorry that the customer was unhappy

with their ordering experience. I have

indicated the offer details below:

When ordering

today, you'll get the Cat’s Meow cat toy for just $19.99 plus $7.95

processing and handling and we'll send you a second Cat’s Meow cat toy FREE!

Just pay the additional $7.95

for processing and handling!

There was a quantity of 2 entered for a total

of 4. Our automated system offers additional items as they relate to the Cat’s

meow

We received these back but the charge was

disputed with their credit card company.

We receive the reversal but the customer’s

credit card expired on **/[redacted]. We need

a valid credit card number to apply the credit too. I am contacting the customer for a new credit

card once we have that this can be applied.

Quality customer service is very important to

us. We thank you for bringing this to

our attention.

Sincerely,

Customer Service

Specialist

Review: I ordered some hair extensions on 2/**/14 through the internet. I did get confirmation that the order was received, but I have yet to get the hair extensions. I was promised the fulfillment within 6-8 weeks, but I have called on about 6 occasions only to be told that due to the overwhelming response it would be mailed out on 4/**then I called again on 4/**as I had received the product to be told that it was being sent out that same day. I have yet to receive them so I called again to be told that it would mail out 4/**and still haven't received them and so I called again 4/**to be told again that it will be mailed out 4/**. At that point I informed CS that I didn't believe it and to just cancel my order. She advised me that CS would get back with me via email. No email, no communication what so ever. PLEASE HelpDesired Settlement: The Hair extensions were to be a gift for my friend, as her birthday was 1/**, but I can't get any satisfaction either with phone calls, emails and the voice prompts even with my order number, they can't seem to find to order, yet when I speak to customer service they can repeat back to me what I ordered and the delivery date comes and goes and no product.

Business

Response:

[redacted]

This customers

order is not through Allstar marketing.

I have reached out

to the correct the correct business to contact the customer.

Please remove this

from Allstar Marketing and correct our Revdex.com rating for this.

Thank

you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I still have yet to get the product and when I go to their website it hasn't shipped. I did get an email from the company and is as follows

Thank you for your purchase of Secret Extensions. We would like to inform you that we have made your entire order FREE and will be processing it on the [redacted]with 3 day priority mail. We apologize for the inconvenience and the delay. If you have any questions please reply directly to this email. Thank you and have a wonderful day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that the customer is not happy with our first response.

This order is not through Allstar Marketing.

Please contact the correct business to handle this for [redacted].

Pleae remove this from Allstar Marketing and correct our Revdex.com rating for this complaint.

Thank you,

Review: I purchased a product rom Secret Extensions and would like to return the item for refund. MY ORDER NUMBER [redacted]. However, I'm unable to reach the number provided, despite many attempts at all hours over the past 4 days. Their website and invoice says to contact ###-###-#### to get RA# return good number and return instructions. HOWEVER, THE PHONE LINE IS ALWAYS BUSY. I wasnt sure where else to turn, so I'm filing this complaint. I want to be able to return my item for a full Refund for the product of $39.99. I only have 30 days to get it returned for the refund, based on their policy. I would be happy to follow their requirements, but I am unable to reach anyone. Sadly I would expect there are many other customers who are as frustrated as I am, but dont realize they can file a formal complaint with the Revdex.com. I would also like to see the Revdex.com put requirements on this business that would allow customers realistic access to making returns, etc.

Product_Or_Service: AABX-Secret Extension Ligh Brown

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like the company to email me with ANY and ALL info I need to be able to return the product for a full refund.I also want them to pay for delivery and return costs, for all my trouble.I also want a VALID phone number where I can reach someone if I have questions. I RECOMMEND the Revdex.com require them to put steps in place so that other consumers don't have the same problems

Business

Response:

Dear Revdex.com: We responded to dispute #[redacted] for this customer on 4/** and 4/**. Please see responses below.Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing.Order #[redacted] Secret Extensions Light Brown = $39.99Processing & handling $ 6.99Total $46.98 We are very sorry that the customer was not happy with their Secret Extensions. We do offer a money back guarantee on the Secret Extensions as indicated on our website: Your satisfaction is important to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receiptfor a full refund of your purchase price, excluding shipping and handling. We are sorry the customer could not reach our customer service department. We have checked that line and it is working. The customer may have been contacting thewrong phone number: Customer Service Phone: ###-###-####Customer service is available Monday through Friday from 8:00am to 8:00pm Eastern TimeYou can also check your order status 24 hours a day at [redacted].Secret Extensions Since quality customer service is very important to us I have issued a credit to their account for $46.98. Please return to the address below and reference [redacted]

[redacted]We thank you for bringing this to our attention. Sincerely,[redacted] Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing.We are not sure why the customer could not get through, but we have continued to check our customer service number and it is in working order. Customer Service Phone: ###-###-####Customer service is available Monday through Friday from 8:00am to 8:00pm Eastern Time You can also check your order status 24 hours a day at [redacted].Secret Extensions Credit was also issued to thecustomer on 4/**/2015 for $46.98, this credit will post to their [redacted]ending in [redacted]. We thank you for bringing this to our attention.Sincerely,Customer Care Specialist Your recent correspondence wasdirected to me for handling. In order toresolve this, I have indicated what has transpired below on behalf of AllstarMarketing. We are not sure why the customercould not get through, but we have continued to check our customer servicenumber and it is in working order. Customer ServicePhone: ###-###-####Customer service isavailable Monday through Friday from 8:00am to 8:00pm Eastern TimeYou can also checkyour order status 24 hours a day at [redacted].Secret Extensions Credit was also issued to thecustomer on 4[redacted]/2015 for $46.98, this credit will post to their [redacted]ending in [redacted]. We thank you for bringing this toour attention. Sincerely,Customer Care Specialist Tell us why here...

Review: These guys have a TV ad offering one Zoomi Binocular for $10.00 plus $9.95 shipping cost. They announce that will send a second binocular for free and free shipping.Facts:1- They are charging me a surcharge of $10.00 for being in Puerto Rico2- They charged $10.00 for the second binocular that was to be free.I sent an e-mail to them, asking for total cancellation of order number [redacted], but they haven't answered.Desired Settlement: Total cancellation of order and no charges to my Visa card.

Business

Response:

In an attempt to resolve this, I have indicated what has transpired below on behalf of All star Products Group.

Order # - [redacted]

Web order received 10/**/2013

We are sorry that the customer was unhappy with Zoomies. I have indicated the offer details below:

When ordering today, you'll get Zoomies Binoculars with carrying case and a lanyard strap for just $10 plus $7.95 processing and handling and because you called now, we'll double your order to include a second Zoomies Binoculars with carrying case and a lanyard strap FREE! Just pay an additional $7.95 for processing and handling!

Our website does indicate that there is an additional charge to ship to Puerto Rico.

Taxes may apply. Canada, AK, GU, HI, PR & VI residents add $10.00 surcharge.

Please allow 2-6 weeks for delivery.

30-Day Money Back Guarantee (Minus P&H).

The order was canceled on 11/**/2013 nothing was shipped or billed to their account.

Quality customer service is very important to us and we thank you for brining this to our attention.

Sincerely,

Customer Service Specialist

Review: ive emailed the company 6 or 7 times about my refund , I never received the merchandise I paid for or got reimbursed no response from emails nothing I ordered some ruggies 9-**-13 I have not received them or anything else from the company ive emailed them 6 or 7 times with no response .I just emailed them again before filing this complaintDesired Settlement: I want my 25.95 back I paid for something didnt receive it I want my monies back

Business

Response:

Review: This company operates online only selling one product which is a hair accessory. When you go tot he website and attempt to purchase the product a series of screens pops up adding more items to your shopping cart than you requested. No where on the site does it advise you that the shipping and handling for a product that weighs the equivalent of one pen will be an exorbitant $15.90. You also do not have the option of removing items you did not place in your shopping cart from your cart. The site is also set up in a manner that you are not told when your order is about to be confirmed. Therefore, without being aware of it you are suddenly charged for 2 items when you only put one in your cart and hit with an outrageous and arbitrary extra fee for shipping. I called the customer service number 3 times the day I accidentally purchased the product(s) and was told over and over to call back in a few hours and it would be no problem to cancel the order and get a full refund that day. After 5 pm the customer service number began saying "This number is no longer in service." When I called at 9:01 a.m. the morning after the order was placed I was told that the product had already shipped and I would therefore not receive a refund the ridiculous shipping price. This is obviously a scam. The customer service rep I spoke with was very rude and gave no explanation for why their system could not find the order on the day it was placed but somehow managed to ship the item prior to start of business the following day. [redacted]Desired Settlement: DesiredSettlementID: Refund Once the item is received (assuming it was even shipped which I doubt) I will gladly mail it right back and I would like a full refund for the cost of the item ($10) and the outrageous shipping and handling of $15.90. I would also like for their website to be changed to be more clear on the items and costs for future customers.

Business

Response:

[redacted]

Review: Order number [redacted]. site says buy one get one free plus p&h. $10.00 for first pair. Second is free. $7.95 p&h for each pair. total should be $25.90. There is nowhere on the site during checkout to confirm amount or other options. My final total is $71.80. $20.00 for each pair and $15.90 for p&h for each pair. If they are going to advertise buy-one-get-one free, and shipping is 7.95 each, thats what should be charged. FROM THEIR SITE...Offer Details: ZoomiesTM are the only compact and hands-free set of binoculars! Through this special offer, you can get ZoomiesTM with carrying case and lanyard for only $10.00 plus $7.95 P&H. BUT WAIT, now you can buy one set and get one set FREE! Just pay an additional $7.95 P&H. Plus during this one time web only special, we'll include a mystery gift, absolutely free! Product_Or_Service: Zoomies Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund Order # [redacted]. I want the order canceled, my credit card refunded the full amount of the amount charged. $71.80. I also demand they change their practices and do as advertised.

Business

Response:

In an attempt to resolve this, I have indicated what has transpired below on behalf of Allstar Products Group

We are sorry that the customer was unhappy with Zoomies. I have indicated the offer details below:

Review: I was very unsatisfied with the product so I returned it ...I called customer service weeks later n I told them my money still hasn't been sent back to me...they told me I will get my $10 but NOT the whole $25.90 that was taken out of my bank account...so that means we don't get back the whole amount of $25.90 they charge...The product (zoomies binoculars) were not light like they say on video, they hurt my ear just wearing them for a minute...I couldn't see from them..adjusting them didn't work at all...it doesn't magnify 300% like they say..That is FALSE MISREPRESENTATION! Product_Or_Service: Zoomies/binocularsDesired Settlement: DesiredSettlementID: Refund I want my full refund of $25.90 not just the $10

Business

Response:

[redacted]

Review: On about the first week of July I saw the ad for Side Socket on TV and I decided to order one. Like most adds you buy one and they double the order at no extra cost. The only draw back is they charge you two shipping & handling fee's of $7.95 in addition to the $10.00. The problem is what they show on TV is not what I received. On TV ad the side socket has two side's that turn forward so as to make it easy to plug into, also it has surge protection. What I received in the mail was not what I saw on TV, What I got was said socket with no surge protection and the right side was the only side that turned forward and then back to the side. This is misleading advertising. They refunded my $10.00 but never offered to replace what they sent me. So what I was charged twice for S/h $7.95 and it cost me $12.35 to return the purchase. This not right or fair. Product_Or_Service: Side Socket Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement I would like to have to gotten what they showed on TV and they are still showing it just like what I saw.

Business

Response:

ID# [redacted]

Review: Side Socket advertises on TV and online that there is a "Buy One Get One Free" deal - its product only costs $10 plus $7.95 for P&H. And states, "Just pay addl. P&H for your free Side Socket." As I ordered it thru the website, it becomes $30 for the first set. (Given its ad, $10+7.95+7.95 should be $25.9/ea set) It then asks if I wanted more of this product. I first clicked No. Then, it gives a better deal that shows if I chose Yes, it'd be only $7.99 plus P&H of $7.95 then; And it also gives a free one deal as above. So, I did click Yes and with such a good deal, I picked two sets this time. The eventual summary is a surprise to me. The whole cost becomes $54 in this section: $27/ea set. (Again, given its ad, $7.99+$7.95+$7.95 should be $23.89/ea set.) Moreover, most astonishingly, they charge me extra $47.70 for P&H! Even with the miscalculated and inflated prices they charge me as shown above, the total price I pay is only $84. But I have to pay extra $47.70 P&H after I already paid the several $7.95 P&H? (And this product is not something delicate, unless it comes in with a crystal box. Pardon my sarcasm.) The checking out process didn't give the opportunity to see these charges to decide. - I couldn't back off the decision to pay. If I cancel now, as the said in the Ad, "less P&H," so all those so-called P&H fees which is much more than the real product fee, will not be refunded! -- It's a real Scam with misleading advertisement! Worse yet, I then found out despite fancy website, no customer service email is available for one to contact. (Unfortunately, I have little time during my day job to do such calls during their CS hours.) Note: a closer look shows that its listed P.O.Box Wallingford, CT is somehow different from its listed address of "Side Socket" on Revdex.com previously. Product_Or_Service: side-sockets Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I wish to cancel the entire order with full refund (including all unreasonable P&H they added in the charge) because I don't want to do business with such a cheater. Or, they should take away those extra $47.70 P&H and correct the calculations for products as stated above ($47.70+$4.1+$6.22=$58.02). *FYI - the products are only $12.99-$14.99 on Amazon.com with free shipping. Thank you very much for your help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Dear Sir/Madam,

I only want to let you know that disregard the complaint and without any response from the merchant, the package was sent me directly. I'm afraid that they will not be interested in dealing this complaint at all. Even if I had to take this without resolution, I hope to make my complaint be available to the public so that others will not fall into the same scam.

Sincerely,

Review: The advertising on tv and on the internet state that you can get one chop magic chopper for $19.95 plus S&H and get a 2nd one free by paying separate S&H. I ordered 2 sets (four products - two of which are free). On the front page it states that S&H is $7.95 each. Clicking the buy button on the first page brings you to a page where you put in your financial info and shipping address. Once you put that info in a page comes up offering an upgrade to the blades - (confusing since it should already come with blades) for $10 each. Then the next page states that you are paying $29.95 per item (x2) and $12.90 S&H per item, totaling $85.70. And a separate charge of $10 each ($20 total) for the blades. Then you're presented with a page that you can update your order. I tried to change the '2' items to '1' item, but there was no way to do that. At the bottom of that page is an update button so I clicked on that to see if it would bring me to a page where I can update the order. However, that PLACED the order instead.So, I'm being overcharged $10 more than the advertised price (each - x2 ($20)), and $4.95 (x2= $9.90) Now I'm going to be billed for $114.42 for a product I no longer wish to purchase. I tried calling their number, but they're only open M-F. I tried their customer service link which brings you to a very confusing page - which shows several boxes with options - which I think allows you to check on the status of your order. I could find no email link to contact them. They advertise on late night tv, yet you can't use the number they advertise because it's not within their business hours - forcing you to use their confusing website.Desired Settlement: I do not want this product any longer. The website is confusing and misleading. The price I was charged for the product is not the advertised price, and the S&H is not the amount claimed on their front page. I would like a reversal of the charge and no product sent. If the product is sent it will be refused.

Business

Response:

Daytime Phone: [redacted]

Evening Phone: [redacted]

Review: SideSocket advertises 2 electrical plug outlets for $10 plus $7.98 S&H each on TV late at night. Of course, I wanted two, and the math for that works out to be $36.00. I went online to order them today, and SideSocket website would not let me get through the order for $36 without add ons. The total ended up being $100, and I would NEVER pay $100 for 2 eletrical outlets. They didn't provide an email address so I could cancel my order, nor do they answer the phone (I waited for 1/2 hour). I looked online (after the fact (too late)) and there are numerous complaints about SideSocket. My order was placed, and they say they don't charge your credit card until the order ships, but I wanted to cancel the order and SideSocket does NOT provide a way to cancel the order. Product_Or_Service: 2 electrical plug side socket adaptersd [redacted]Desired Settlement: DesiredSettlementID: Refund I do not want my credit card charged. I do not want the electrical outlets. I can buy the EXACT SAME OUTLETS elsewhere online for $40 with FREE shipping. I also think Revdex.com should put out a warning about this rip-off.

Business

Response:

Review: Following the TV advertisement for foldable wall extension plug socket that proclaimed that for $19.99 + shipping and handling, the customers would receive a SideSocket plug point plus one additional socket for free, I went to the website www.sidesocket.com and tried ordering the item. It did say $19.99 + Shipping & Handling charges at the first page of the website. It never said what was going to be the total shipping and handling charges. Assuming, Id be charged a nominal amount for shipping & handling plus the $19.99 for two sidesockets, I clicked the confirm button. Thats where the scam starts. I have listed the (scamming) events in order below:1.I was shocked to see that the payment confirmation came out to $91.80, where it said the item breakup as 2 side sockets for $60.00 (when the first page and the TV ad proclaims $19.99 for two one + one free) plus an outrageous $31.80 for Shipping and Handling.2.I realized I was cheated and called in the Customer Service number provided at the website (###-###-####), I was told MY ORDER WAS NOT YET IN THE SYSTEM AND IT WOULD TAKE 48 HOURS TO SHOW UP. I called in the next two days and I got the same message from the customer service.3.I figured this is definitely a cheating scam and I called my Credit Card company to dispute this charge (Ive attached the dispute response from the company to the Credit Card firm here) while the dispute was going on, I called the sidesocket customer service the third day and encountered a rude saleswoman who suggested that MY ORDER HAS BEEN SHIPPED AND I CANNOT CANCEL ANYMORE. I told her that I am disputing the charges and hung up.4.In few days time I received the item(s) as two boxes via FedEx SmartPost delivered by USPS. I refused the item and it was returned back without even opening the item.5.Today (7/*/2013) I received the attached letter from my credit company along with the response they received from this company where they attached the Refund/Return policy Product_Or_Service: Side Socket(s) Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund The "Refund/Return Policy" states that "Within the 30 day period, the item can be returned less the Shipping and Handling Charges". The Shipping and Handling charges is where this company makes its cheating profit where it doesn't disclose it until payment is confirmed and whether the customers keeps the item or not, they make this profit. I WOULD LIKE A TOTAL REFUND OF $91.80 (WHATEVER I'VE BEEN CHEATED ON) and hopefully Revdex.com.org can penalize this firm from doing thi

Business

Response:

Review: I recently purchased the Magic Mesh upgraded version which is supposed to have a thicker mesh. I contacted Magic Mesh today and spoke with [redacted] to verify that the correct product was received. My friend purchased the base unit which is why I wanted the product. However, he did not purchase the upgraded "Deluxe" model which I did. I compared both of our products box for box and item for item and they are the same. Again, he did not upgrade the unit as I did. I spoke to [redacted] who was rude and hard to work with since she was very aggressive in nature. I asked her how to determine which unit I had by looking at the box and she could not. She told me that she did not work in the warehouse and did not know what the product looked like and that the product changes all the time. She also stated that the my friend might have the upgraded version for free if the warehouse had to fill the order. This person would not let me talk at all. How do they not know what their product looks like and how to determine the differences between products? I think and feel that the additional $10.00 for the upgraded "Deluxe" version is a scam. The instant negative attitude from [redacted] when she determined why I was calling also supports this theory. I was never rude or impolite in my conversations with [redacted]. My order number for reference was [redacted]. Product_Or_Service: Magic Mesh Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I believe that I purchased the unit correctly and possibly over paid for the wrong one. Without the assistance of this company to determine if I have the correct one or not which their own employee cannot determine the difference or description, that I would like our money back. I also believe in good business practices which this company has shown to not have.

Business

Response:

Review: The TV ad, showed model of Zoomies (Hand free binoculars)as good construction, statement made see your TV as wide screen,just $10 plus shipping of $7.95. What is the reality: flimsy construction, the arm is just 1/16 inch thick, 1 inch wide where connected to binoculars, decreasing to 1/2 inch where fits over ears, very hard to get on if you have long hair. Also very hard to adjust magnification, blurry to fair, but it never looks like wide screen TV. I ordered this on their website www.buyzoomies.com answered each question page after page after page. Then I listed credit card info. Click on next page, it shows total due of $51.90. Say what? I tried to go back, could not. No detail. But Zoomies is $10.00 Shipping $7.95 Total s/b $17.95 if you order 1 or if you order 2: Zoomies $10.00 Shipping $15.90 Total s/b $25.90 What is the $26.00 difference? Did not receive confirmation email as stated. I checked next day, for credit card charges, nothing. About week later, I received this package from Zoomies [redacted]. Opened up, discovered a tag made in China,see detail description above on the conditions of product. I called customer Service at ###-###-#### If I return the mdse I will receive refund of $20.00. No a bad gig for Zoomies, they pocket $35.00 for a $10.00 item.Desired Settlement: I would like the full $55.94 refund, it looks like a scam all the way around. Bad product, lousy website (should alow to edit, make changes like [redacted] The customer service rep had no authority, kept putting my call on hold, while he talked to his supervisor. Credit card amount on hold until they receive info from Zoomies, they may put it back on my account. Of course, if they do that by by to them.

Business

Response:

[redacted]

Review: I ordered 1 cat toy - buy one get one free. I was charged for 5 toys, and shipping and handling on 10. The total charge was over $200. There is no way to reach a live person at customer service, and no e-mail address to speak to someone. The total shipping and handling charges, which are non-refundable, equals $79.50. Product_Or_Service: Cat's Meow Cat toy Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund I want the full purchase price, plus shipping and handling refunded. I have also contacted American Express, as I requested that they not allow the charges to go through.

Business

Response:

Review: I recently ordered a product from this company for hair extensions. I recently found out my 3 y/o granddaughter is going to need her head shaved because of scalp surgery- so I cut my hair short to prove to her- this can be normal. I decided to purchase this product for my personal presentation for work as an RN. I paid the S/H, added overnight shipment, received it, and the directions and indications in their advertisements NEVER stated short hair would not work with this product. The hair presented was falling off of the extension headband. I tried everything! The headband advertised system keeps falling off of my head. I have tried everything to make this work!! I am requesting a full refund with S/H and return S/H- with return of the funds paid.I called customer service for assistance. I asked how to return ( never worn outside ( I look rediculous- just tried ). I was given a return #. My S/H from CA to PA and back to CA from PA would not be refunded. The product DOES NOT work as advertised.

Product_Or_Service: Hair Extensions

Order_Number: ALST [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I am requesting the full balance paid. Product price, S/H, and return fee for S/H. This product just does not work for short haired clients-- and it was never stated in the advertisement or directions.

Business

Response:

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing.Order #[redacted]

[redacted]We are very sorry that the customer was not happy with their Secret Extensions. The Secret Extensions may be cut tomatch your hair. We do offer a money back guarantee on the Secret Extensions as indicated on our website: Your satisfaction isimportant to us and is 100% Guaranteed. If you are dissatisfied with any merchandise for any reason, simply return the product within 30 days of receiptfor a full refund of your purchase price, excluding shipping and handling. The customer did contact us on 4/*/2015 and let us know that they were not happy with these. A return authorization was assigned for thereturn RMA [redacted].Since quality customer service is very important to us I have issued a credit to their account for the overnight shipping of $26.97. I will have a prepaidlabel sent to the customer’s email address so they can return they can return the unwanted Secret Extensions. Upon receipt of the return a credit will be issued for the Secret Extensions for $39.99. We thank you for bringing this to our attention. Sincerely,

[redacted] Tell us why here...

Review: VIA A TELEPHONE TRANASACTION SUNDAY JULY *, 2013 AT 1752 WE DID ORDER 2 PAIRS OF ZOOMIES DELUXE WITH HARD CARRY CASE AND WITH 90 DAY GUARENTEE AT A COST OF #35.90 INCLUDING SHIPPING CHARGES. THE INTERNET TRANSACTION(INCORRECT AND THE WEBSITE HAD DID NOT RECOGNIZE CANCELLATION NOR REMOVAL OF PRODUCTS;) SO AT 1752 THIS TRANSACTION WAS CANCELLED VIA A PHONE CALL TRANSACTION WITH STEPHANIE FROM THEIR CUSTOMER SERVICE @ ###-###-#### I ALSO DECLINED THE MYSTERY GIFT. AT THIS TIME I AM REPORTING FRAUDULENT CHARGES TO MY CREDIT CARD FOR PRODUCTS AND SERVICES CANCELLED AND DECLINED. Product_Or_Service: ZOOMIES DELUXE Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) CORRECTION OF CHARGES FROM $104.70 TO $35.90 AS QUOTED WITH THEIR SALE/CUSTOMER SERVICE REP STEPHANIE.

Business

Response:

(ID# [redacted])