Allstar Marketing Group

Review: Overcharged for shipping (Product $29 - Shipping was $23!). I called customer service and asked to cancel the order but they claimed it was shipped. However when I go to [redacted] (per instructions on their website) the message clearly states that my order is not in their system and that it can take up to 24 to 48 hours to download into their database...so this means they could not have processed the order if it is not in their system- nor could they have shipped it yet...so they should be able to cancel the order.According to my bank, my account was not charged. I doubt the order was actually shipped. I want to cancel the order and get a full refund.[redacted]Desired Settlement: DesiredSettlementID: Refund Cancel/Refund order

Business

Response:

Review: After seeing this ad on tv, I went to the website for the buy one get one free offer (only $19.99, who can resist). The site immediately prompted me for payment info as well as number of units to buy (I entered 2 per the offer). The next screen offered the deluxe version with adjustable speed settings for an additional $10, and I accepted. The next screen offered a cat scratcher, which I declined. Following that was an offer for a warranty, followed by an offer for a large-key keyboard. At this point, I closed the browser window, canceling the transaction.A week later (today) I received an email from them stating that they had shipped my order. The total was not provided directly, but through a link to www.customerstatus.com. I looked up my 'order', and they had charged me $91.98: $29.99 for each unit, and $31.80 for P&H. I did not get one free, I never completed the transaction, and they did not provide a summary of charges before charging me. According to their site, I can return the order minus the $31.80 P&H and as long as I pay for the shipping cost of sending it back. This is a complete scam, and I will be disputing the charges with the company and my bank first thing tomorrow. Product_Or_Service: Cat's Meow Order_Number: [redacted] Account_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund I believe their site is intentionally setup to deceive customers. Not sure if it is a crime to collect credit card info and issue charges without first informing the customer of the charged amount, but I will be looking into it. The offer is buy one get one free, and they must honor that lest they be charged with false advertising.Considering the degree of deception performed by this company, I would like to return their product and receive a full refund, including P

Business

Response:

(ID#[redacted]

Review: I placed a order on the internet with Chop magic (order.buyitsecure.com) on January **, 2014, used my Visa Card for payment of $19.95 for product and $12.90 for shipping. I received a email on January **,2014 telling me my order was accepted and "Please allow 2 to 3 weeks for delivery. This is now five (5) weeks and I have not received the items that I was charged $12.90 for shipping and told 2 - 3 weeks and the items would be received. It seems this "Chop Magic" does not live up to what they tell you. If they charge you and then put it in writting that you will receive you items in 2 -3 weeks you should get the items as promised or given a refund of the complete shipping charge. If companies were required to honor what they say or reimburse the customer maybe things would be better.Desired Settlement: I should receive a refund of the shipping cost of $12.90 and the items should be mailed to me again since I have not received the items. If the items are not reshipped to me (so I receive them in 2 -3 weeks I should get a full refund (Product cost $19.95 and shipping cost $12.90) for a total of $32.85

Business

Response:

Daytime Phone: [redacted]

In an attempt to resolve this, I have indicated what has transpired below on

behalf of Allstar Marketing.

Review: The product is advertised that you buy one at 29.99 you can buy an additional one at 8.99. This is not true you have to buy both.

I was careful to fill out the form. With most sites it gives you a break down of costs before it puts your order through but that is not the case for this site. As soon as you hit the order button it puts the order through right away. Instead of giving me the package with the two balls it gave me three packs that hit my credit card for 118.57 I called to try and cancel the order but the order doesn't show in their computer until it is being processed and thus is being shipped. I was told today that it has been shipped and I have top refuse the parcel and have it sent back and that I don't get my money back until after they have received it back and processed it. It is going to my husbands office where the receptionist is going to receive it so I'm not sure that it will get refused. The fact that there is no double check on your order before you order it is totally wrong and bad business.Desired Settlement: I want them to refund my money right away.

Business

Response:

Customer Information:[redacted]

[redacted] I will be happy to research the account on behalf of Allstar Marketing. Unfortunately, I could not locate anything on our files for this customer with the informationprovided. If you can, please provide me with the information below. I will be happy to research their order and get back to you as quickly aspossible. In order for us to do that we would need the following: 1) What is the merchandise that the customer is referring to?2) Order number 3) Or Credit card information - first and last 4 digits of the credit card this is billed to. 4) Original shipping name and address. 5) Phone number from which the order was placed.6) Daytime phone number (in case of additional questions)Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused. Sincerely,Customer Service[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

order # [redacted]

The Wubble Ball is what was purchased. Daytime phone number is ###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

(ID#[redacted]) Merchandise Direct -US Consumer ComplaintsCustomer Information:[redacted] This product Wubble Ball is not a product of Allstar marketing. Please update your records and contact the correct business (see below).I went on line to their website as customer indicated and the information is:[redacted]

[redacted]Please remove this complaint from our file and correct our Revdex.com rating for Allstar Marketing. Thank you for your attention to this matter. Sincerely, [redacted]

Review: I could have checked about 4 of the boxes above. False advertising, customer service issues, billing issues, delivery issues all apply. I ordered 8 Ruggies for $10 and they charged me $29.95 on my order along with the tax. The firm asks for your credit card info and then processes the order without you ever being allowed to see the final total so you can't change your mind. There was no phone number or email address to contact about the order. I looked at Rip-off.com on the internet and there are numerous complaints about this company that are the same or similar to mine. They are indeed a rip off and use false advertising to get you to their internet site. They ask for credit card information up front and then process your order without your approval, i.e., you don't have the ability to not order after they triple the price.Desired Settlement: I would prefer that this company be fined a significant amount of money for ripping off the public. I called my credit card company to dispute the charge and they were able to contact the company and transfer me to a representative. They told me to refuse delivery by USPS. They gave me a tracking number for the shipment I didn't order. I tried the tracking number and it didn't work. Something needs to be done about this scam operation.

Business

Response:

Daytime Phone: [redacted]

Evening Phone: [redacted]

E-mail: [redacted]

I have indicated

what has transpired below on behalf of Allstar Marketing.

Order # [redacted]

Web order received 01/**/2014

Ruggies s/16 = $10

Ruggies s/16 = $10

Mystery Gift (2)

FREE

Processing and

handling $4.95 each set of 16 x 2 = $9.95

Total $29.95

We are sorry that the customer was unhappy with

their ordering experience for Ruggies. I

have indicated the offer details below:

When ordering

today, you'll get a set of 8 Ruggies rug grippers for just $10 plus $4.95

processing and handling and we'll also send you a second set of 8 Ruggies rug

grippers FREE!

Our website does offer additional items as

they relate to the Ruggies. These offers are completely optional and no one is

required to accept them.

This order had an

additional set of Ruggies ordered. We

issued a full credit of $29.95 to their account on 2/*/2014 when the customer

contacted us stating this is more than they wanted.

Quality customer service

is very important to us and we thank you for bringing this to our attention.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I did receive a credit from the business, however, that in and of itself is not acceptable. Ruggies description of my order was not accurate. I did not order additional Ruggies and my credit card was charged before I submitted my order. As mentioned previously many other customers experienced this problem based on complaints I viewed on the internet. I did want to try the product and purchased 10 Ruggies from Walmart. In addition to deceptive advertising and charging your credit card without manually submitting an order (which I would assume is illegal) the product does not work!!! The customer service number on the website is inoperable. You get a automated voice and they try to sell you a Bahamas vacation. This company is a scam operation and tries to rip people off.

Review: We were not told the amount of the shipping and handling until after we gave our credit card #. Immediately we tried to cancel the order but could not

By the time we found out how much the shipping and handling was our order was already place. We immediate called customer service. Because the order was new they could not find it and we were told the item would not be ship for 24 hours. I called again the next day and was told that the order was already shipped.Desired Settlement: I would like the web site to inform the customer how much the shipping and handling is BEFORE they have to order the product.

Refund

Review: I was ordering from Zoomies glasses, I liked to idea..buy 1 and get another one free...so as I placing the order and did not get to conferm my order...my computer google messed up on me...so I went back and tryed it again...but changed my order to one order..and was given a convermation number...but my gmail did not save it..anyway...a costmer service person called me and I told her what happend so do did another order for me...just this time I only wanted one the first order was for two sets..she canceled the order she said and we started all over...she kept trying to sell me more and more things...I gave up and hung up...then I tryed the customer service websit...put in all the info...never worked...call the customer service number...the lady was so rude...kept telling me my order was not downloaded yet...not explaining it...over and over..I told her I did not want the oder she was rude and hung up on me...now today in my email it said the order was ready and give me a confermation of [redacted] of All sales are Subject to Applicable Sales Tax Product NameUnit PriceUnit P&HQuantityTotal Price Zoomies with hanging lanyard and carrying case (Buy 1 Set, Get 1 Set FREE!) $10.00 $ 15.90 2 $51.80 30% Off Zoomies with hanging lanyard and carrying case(Buy 1 Set, Get 1 Set FREE!) $7.00 $15.90 1 $22.90 *Subtotal:* $74.70 *Estimated Grand Total:**$74.70...these people are ripping people off...hope you can do something.I have writeing Chase Bank and told them not to pay the fee...hope it works. Product_Or_Service: Zoomies Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund Need my money back...and not send the product.

Business

Response:

Review: The TV ads as well as the Web site state the basic product as follows:Offer Details: Cat's MeowTM is the cat toy your cat can't resist! Through this special offer, you get Cat's MeowTM for only $19.99 plus $7.99 P&H. BUT WAIT, now you can buy one, get one FREE! Just pay an additional $7.99 P&H.The checkout process is confusing or misleading... I was shown a page that I thought was to confirm if I wanted the 'free' second item for just S&H. I found out that each page is a 'checkout page, and that there was not way to see what I was ordering and to confirm prior to charging my credit card. I did click that I wanted the free second item.After accepting one additional upgrade which was listed as an additional $5.00 per unit I was charged $29.99 per unit and shipping of $15.90 per unit for a total of $91.78. According to my calculations I should have been charged $24.99 per unit and $7.99 shipping per unit for a total of $45.96. You do not get a chance to see the total charges until the order has been processed. As stated above, there isnt a 'checkout' screen.. I was shown an invoice for the $91.78, and then it dissappeared and another webpage flashed onto the screen.It was a screen to check out the status of the order.. but it was blank.. when I tried to find the status and to try to cancel the 'second' order, it indicated that it needed up to 24 hours to update the database..???I tried to call the customer service line and was told that they needed 2-4 hours prior to their computers to update..???So, due to their crappy website ordering page, (I think it is misleading as it is all over the web, ie complaints about the same thing) I have no way to prevent a problem on my credit card.. Product_Or_Service: cats meow toyDesired Settlement: DesiredSettlementID: Refund I would prefer the second item that is billed for be stopped/deleted. And for me to be billed for ONE item/package...ie one catsmeow toy and the free second item for S&H of $7.99 and the upgrade of $5 per item... or a total of $45 to be billed..Also, for me to receive the proper amount of cats meow toys..OR, to cancel the entire order... to avoid confusion/problems...thanks

Business

Response:

(ID# [redacted])

Review: Taken by phone by Revdex.com staff (pb):The consumer called on July ** and ordered the Zoomies product over the phone. The cost was supposed to be $10 plus shipping & handling, which was $7.99. The customer service rep tried to talk him in to another pair and other products but he wasn't interested. When he got his credit card statement, he saw he was charged $48.80. He called the customer service line and they told him the cost was to ship the 2nd pair. He never asked for a 2nd pair. Now they want him to pay more and they will give him a credit. He's not interested.Desired Settlement: DesiredSettlementID: Other (requires explanation) Reduce the bill to the $17.99 he was supposed to pay. Credit him back the $31 difference.

Business

Response:

([redacted])

Daytime Phone: ###-###-####

Review: I ordered 1 thermal aid via telephone that was advertised for $14.99. I received 4 thermal aids and some other item that was extremely heavy. The charge on my credit card was for $84.60. I am returning all of the items and do not believe that I should pay any shipping and handling fees associated with this order. I am returning all products received as I believe this company has unscrupuluous business practices and counts on customers not checking their credit card statements and just keeping all items received whether they ordered them or not. Product_Or_Service: 1 thermal aid Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like to be credited all fees including the cost of returning shipping.

Business

Response:

Review: I wanted to purchase, or see about purchasing, a [redacted] product from [redacted]. I had seen the product advertised and was genuinely interested in obtaining one for myself. When I visited the site at [redacted] I started the order for a buy one get one offer. I wanted to verify shipping charges as I live in a rural community and was hoping that I would not have to pay anything extra for the service; however, I was never given the chance to verify my purchase decision and my card was charged before I could verify anything.I called through to "Customer Service" and was told I could use the "Customer Service" website to verify my order and even cancel. THIS IS NOT TRUE you cannot cancel your order only see that it is in progress. I was also told that the order would not go through for at least 48 hours; this is also not true. The order hit the website AFTER it had shipped so even if I could use the website to cancel my order I wouldn't have been able to because it was already shipped.Desired Settlement: 1) Refund shipping and handling charges for the buy 1 get one offer. The second item is my own misclick but a refund of shipping for that if possible as I was never given an opportunity to cancel. 2) fix your website so that people can verify their orders before purchase is complete or at least post in CLEAR PRINT that ORDERS CANNOT BE VERIFIED BEFORE SUBMISSION.

Business

Response:

Review: Per the television ad is shows that the Wobble Wag Giggle ball is made of a soft plastic and that my dog should be able to pick up this ball. Received the product today and the product is made of hard plastic and there is no way my dog would be able to pick up this ball. When I placed the order it was offered to have the product at additional cost of $5.00 for a more durable product. With as hard as this ball is, there is no need for a more durable plastic. Called in regards to the money back guarantee and was told I had to pay to ship the item back and would only receive the cost and tax of the item. Non of the shipping and handling and return shipping cost is refundable to me. I feel that the entire ad is false advertisement. I want my entire cost of the item and shipping and processing refunded. Total cost to me is $14.99 for the product + $12.90 shipping and handling + $3.63 tax for a total of $31.52, and would also like to have the ad be removed from television or at least be truthful in regards to the product not being made of a soft plastic. This is totally false advertisement as the product is not properly displayed in the ad.

Product_Or_Service: Wobble Wag Giggle Ball

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I want my entire cost of the item and shipping and processing refunded. Total cost to me is $14.99 for the product + $12.90 shipping and handling + $3.63 tax for a total of $31.52, and would also like to have the ad be removed from television or at least be truthful in regards to the product not being made of a soft plastic. This is totally false advertisement as the product is not properly displayed in the ad.

Business

Response:

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolvethis, I have indicated what has transpired below on behalf of [redacted].Order [redacted]Wobble Wag Giggle Ball 4.5 set /2 = $14.99Processing & handling $12.90Tax $ 3.63Total $31.52We are very sorry that the customer was not happy with their Wobble Wag Giggle Ball. Since quality customer service is credit to their account for $31.52 today 3/*/2015 to the Visa account ending in [redacted]. This credit will reflect on their next billing statement. We thank you for bringing this to our attention.Sincerely,Customer Care Specialist Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would also like to know what we are suppose to do with the product. I do not agree to have to pay shipping and handling to return the product if the company wants the product back? If the company does not want the product back, than I will dispose of it properly.

Sincerely,

Review: I purchased a Cat’s Meow toy via TV.

Ordering was done via a computer generated ordering system.

I ordered one for $19.99 and at the end of the recording a second one was offered for $14.99. I opted for the second toy also. Which should have totalled $34.98 + S&H (7.95) I expected to pay no more $50.00+GST).

Upon receipt of the toy with the invoice – which you do not know the price when you order - totalled $102.55. This came in 3 boxes. I did not open as I knew this was wrong.

I called the company numerous times (a message came on and kept saying “all circuits are busy” and would hang up) but I did finally, after calling over and over for hours, get a live person who said I could return it. I did and received the total amount back but I had to pay shipping and handling again, myself, to return same. Basically, I got the purchase price back.

Upon speaking to the person at Merchandise Direct, I was informed that each box contains 2 toys so when I ordered 2, I got 4 and also an additional 2, which I did not even order but Merchandise Direct said I did – so I received 6 Cat Meow’s when I only wanted 2 with a total S&H of $47.50 which should have been no more than $16.00.

There is no way to confirm the order when you are placing it and you do not know how much they intend to charge your credit card for and at that point your credit card has already been given.

I debated about ordering over the TV and will not order anything dealing with Merchandise Direct again.

I suspect there is nothing further to be done at this point expect call it a bad learning experience but perhaps a warning about this company will save others from this issue.Desired Settlement: I would like a refund for the Shipping and Handling of $34.58 I had to pay to have the merchandise shipped back.

Business

Response:

In an attempt to

resolve this, I have indicated what has transpired below on behalf of Allstar

Marketing.

Unfortunately, we

could not locate an order with the information provided in this complaint.

Please supply us with

some additional information:

1)

Order number

2)

Daytime phone

number on order

3)

Complete

billing and shipping address

We are sorry that the customer was unhappy

with their ordering experience. I have

indicated the offer details below:

When ordering

today, you'll get the Cat’s Meow cat toy for just $19.99 plus $7.95

processing and handling and we'll send you a second Cat’s Meow cat toy FREE!

Just pay the additional $7.95

for processing and handling!

Quality customer service is very important to

us and we thank you for bringing this to our attention.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has requested more information. Please see below:

Order #[redacted];

Order date: July *, 2013;

Daytime phone # on order: ###-###-####; and

Complete billing and shipping address: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In an attempt to

resolve this, I have indicated what has transpired below on behalf of Allstar

Marketing.

Order #

Phone order

06/**/2013

Cat’s Meow s/2 =

$19.99

Additional Cat’s

Meow s/2 – Save $5 each additional set of 2 $ 14.95 x 2 = $29.98

GST $4.88

Processing and

handling $7.95 each Cat’s Meow x 6 = $47.70

Total $102.55

We are sorry that the customer was unhappy

with their ordering experience. I have

indicated the offer details below:

When ordering

today, you'll get the Cat’s Meow cat toy for just $19.99 plus $7.95

processing and handling and we'll send you a second Cat’s Meow cat toy FREE!

Just pay the additional $7.95

for processing and handling!

This order was for 2 additional sets of two

for a total of 6 Cat’s Meow’s. The

customer contacted us on 6/**/2013 advising us this was more than they

wanted. Unfortunately, these were in

stock and shipped immediately. We

advised the customer to refuse delivery on the shiopment.

We did receive them back and full credit for

$102.55 was issued to the customer’s account on 07/**/2013.

We will also refund the customer $34.58

return postage.

Quality customer service is very important to

us and we thank you for bringing this to our attention.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Based up the businesses response:

"We will also refund the customer $34.58 return postage".

I will find that acceptable if the business responds promptly.

Sincerely,

Review: I ordered one item, when it was processed it showed two items at a much higher price it was suppose to be buy one get one free with shipping charges for each. The amount they were going to charge me was $91.78 I looked on the internet and there were several complaints against them for the same problem I am having. Product_Or_Service: cat toy Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) cancel order, stop trying to con people

Business

Response:

We are sorry that the customer was unhappy with their ordering experience. I have indicated the offer details below as indicated on the website:

When ordering today, you'll get the Cat’s Meow cat toy for just $19.99 plus $7.95 processing and handling and we'll send you a second Cat’s Meow cat toy FREE! Just pay the additional $7.95 for processing and handling!

There was a quantity of 2 entered for a total of 4 and the order was upgraded to the deluxe for an additional $10 this includes a 3 speed motor and an additional cat toy.

Our website does offer additional items as they relate to the Cat's Meow. These offers are completely optional and no one is required to purchase them.

The customer's credit card did not allow the order to go through so the order was canceled. Nothing shipped or will be billed to their account.

Quality customer service is very important to us and we thank you for bringing this to our attention.

Sincerely,

Customer Service Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Friday, June **, 2013: As I was placing this order I had a problem with my computer and ordered too many Zoomies glasses ($10 each). I immediately tried to correct my mistake, to no avail. I called their customer service and was told that the order was not showing up in their system and to wait a couple of days. They assured me no money would be taken out of my account before they shipped their product.Monday, June [redacted], I called back. I explain to the company and tried to correct my order, but was told it had been shipped already. Tuesday, June [redacted] I received an email message saying it was just shipped.I informed them that my original order was for one Zoomies and one free, paying the shipping and handling cost. I told them how strange it was to me that they could not straighten my order out before the item was shipped.I explained to them when I receive this order, I will keep what I original plan to order, and send the others items back to their company, and will be expecting the cost of the returned items amount back in my bank account.When I finally talked to customer service, they gave me their address and told me the cost of returning the items is on me. I paid $10 postage to send their return items back.They emailed me on July [redacted] informing me my refund was back in the bank.They charged me $44.00 for their product, which was $10 and $79.50 for posting & handling. They took $123.50 out of my bank account and refunded me $37.00 after I sent their product back to them and paid for return postage.Please help me get my money back. This is not how to conduct business.Conf.#[redacted]Order #[redacted]Order Date: 6/**/13Please adviseThank [redacted] Product_Or_Service: Zoomies Order_Number: [redacted] Account_Number:[redacted]Desired Settlement: DesiredSettlementID: Refund My money back in my bank account.

Business

Response:

(ID# [redacted])

In an attempt to resolve this, I have indicated what has transpired below on behalf of Allstar Products Group.

Order # [redacted]

Web order received 06/**/2013

Zoomies s/2 $10 x 3 = $30

Additional Zoomies s/2 = $7 x 2 = $14

Processing and handling $7.95 each x 10 - $79.50

Total $123.50

We are sorry that the customer was unhappy with their ordering experience. I have indicated the offer details below:

When ordering today, you'll get Zoomies Binoculars with carrying case and a lanyard strap for just $10 plus $7.95 processing and handling and because you called now, we'll double your order to include a second Zoomies Binoculars with carrying case and a lanyard strap FREE! Just pay an additional $7.95 for processing and handling!

Our website does offer additional items as they relate to the Zoomies. These offers are completely optional and no one is required to purchase them.

There was a quantity of three entered plus two additional sets of two for a total of ten Zoomies.

It does take about 24-48 hours for the order to appear in our customer service system. The customer contacted us to cancel the order and unfortunately, this was in stock and shipped immediately.

We received 4 sets of 2 for a total of 8 back on 7/*/2013 and credit was issued for $37 the cost of the merchandise less the processing and handling.

Since quality customer service is very important to us I have issued credit for the processing and handling for $63.60, this credit will reflect on their next statement. We thank you for bringing this to our attention.

Sincerely,

Customer Service Specialist