Allstar Marketing Group

Review: # of product items on my third try. No customer service rep to assist with stopping the multiple charges & well Citizens Bank told me to contact the company that I ordered the product from. Very misleading & upsetting!! [redacted]Desired Settlement: DesiredSettlementID: No settlement requested - for Want a refund of my 2 prior charges before getting the correct amount, etc. also want a review cart button & ability to remove items for consumers.

Business

Response:

[redacted]

Review: Please see attached for complaint letter. I saw the commercial on TV with the ###-###-##### so I ordered it for my grandaughter. The deal was order one screen for $19.95 then get one free by paying 2 fees of $7.95. One $7.95 shipping & handling fee on both screens which was $35.85 and the only time I spoke to a person was at the end of the call and he told me yes $35.85 would be deducted from my bank account with my debit card, but when the product came and my bank statement came they deducted $50.84Desired Settlement: I have tried and tried to call them but all I can get is recordings. So I called Revdex.com. I think what would be fair would be for them to return my money which they overcharged which is $14.99 and I will know to never order from them again!

Business

Response:

Review: This website is deliberately set up to confuse you! And absolutely NO recourse is available. Customer Service at ###-###-####, says sorry, can't help you! They won't change or cancel your order. She says you'll just have to wait up to six wks to get your order, then send thet items back. My thot was (IF, there is a return address!) When you click on the item you want, the page may blink, but does not change, or go to a "Checkout" page like most reputable site do, to give you the option to change the order before it proceeds to PLACE ORDER. So if confused, and many have been, you keep hitting the proceed button and you are actually adding more of the same product to your order. Once I got suspicious, my $15.00 order became a $132.00 order! Now my bank acct. is over drawn, I still have monthly bills to pay that havn't come in yet, and it may take six to 8wks to get my refund. If not longer! I'm extremely [redacted] off, and got no help what so ever from customer service. I did not even get a confirmation #, or recieve any indication that my order had been recieved, or placed. Only the removal of 132.00 dollars from my chking acct. Their site MUST be modified, to include an option to OPT OUT, change, or add to your order. Its definately and purposely set up to scam people! Thank you, [redacted] Seattle WashingtonProduct_Or_Service: cats Meow, toyOrder_Number: none availAccount_Number: none avail.Desired Settlement: DesiredSettlementID: Other (requires explanation)

DesiredSettlementID: Refund Modification of their website, to have an OPT-OUT, Change order, or add-to option. And no tricky multiple order bt!

Business

Response:

In an attempt to

resolve this, I have indicated what has transpired below on behalf of Allstar Product

Group.

Order # [redacted]

Web order received 7/**/2013

Cat's Meow s/2

Deluxe = $29.98 x 2 = $59.98

Additional Cat's

Meow s/2 Deluxe (SAVE $5 EACH ADDITIONAL SET OF 2)= $24.98

MYSTERY GIFT - 3 FREE

Processing and

handling $7.95 each set of 6 =$47.70

Total $132.67

We are sorry that the customer was unhappy with their ordering

experience. I have indicated the offer details below:

When ordering today, you'll get the Cat’s Meow cat toy for just $19.99

plus $7.95 processing and handling and we'll send you a second Cat’s Meow cat

toy FREE! Just pay the additional $7.95 for processing and handling!

There were 2 additional sets of 2 ordered for

a total of six. This order was also

upgraded to the deluxe 3 speed model, which includes an additional feather

wand.

Our website does offer additional items as they relate to the

Cat's Meow. These offers are completely optional and no one is required

to purchase them.

The customer contacted us on 7/**/2013 stating this is more than

they wanted to order and wished to cancel the order. Unfortunately, this was in stock and shipped

immediately. We advised to refuse

delivery on the shipment. At that time

we issued a credit for the processing and handling charges of $47.70.

We received the merchandise back on 8/** and credit was issued for the

merchandise for $84.97.

Quality customer service

is very important to us and we thank you for bringing this to our attention.

Sincerely,

Customer Service Specialist

Review: Gel interior of the cushion has leaked onto and ruined my couch.

A forever comfy pillow was recently purchased and used by a woman weighing less than 130lbs. The pillow was not used incorrectly nor had it been washed or altered in any way. Left over night on my couch, it has leaked through the seat cushion of my couch and I have no proper means to clean the couch without also destroying the upholstery.Desired Settlement: I would like my couch either reupholstered or replaced by the responsible party (ie forever comfy).

Business

Response:

Review: there is an infomercial on tv for a product called chop magic. the commercial says that you can chop, mince, cube, slice & dice. the complete set is only $19.95. I went online and bought the product and when it came it had only 2 blades that chop and dice. when I called back they told me that the blades to perform the other tasks were extra. apparently when I entered the info on line to buy it alerts you that these other items are extra. I think they should mention all that in the tv ad so that you know it is going to cost alot more than $19.95 to get the product that they are demonstrating. this infomercial is very deceiving.Desired Settlement: they should change their tv commercial to clarify all this and let people know what the actual cost will be if you want to do everything they say the product will do.

Business

Response:

Review: CAVEAT EMPTOR! (BUYER BEWARE!) Zoomies are total junk! However, I thought they might be okay for a concert, so as to not have to carry giant binoculars. I visited the website, and they wouldn't allow me to see any details without first entering my credit card information. Well, I thought I might buy them and I wanted to see the details. Any legit company is going to give you a review of order screen prior to entering your purchase, so I figured it was okay. I clicked on various buttons to see different aspects of their offer, and all of a sudden I had ordered 6 pairs with 2 pair being more expensive upgrades! Now, I am computer savvy enough to know that it was not me, but the website set up to trap people into making a purchase. The product total came to $57.00 and the postage and handling fee came to 47.50!!! I called customer service within 24 hours, and they said they were already shipped out! I had to spend another $18.00 returning the package and they only state they are going to refund the product price of $57.00!!! The product is garbage, the website a trap, and then they try to keep the postage and handling fees after you return their product for a refund! Unexcuseable! Stay away from Zoomies.Desired Settlement: I expect the company to refund the purchase price of the product, my shipping and handling, and the $18.69 required to return the product, for which I can provide a receipt, if necessary. Total refund expected: $123.19.

Business

Response:

Review: I order one cat toy with one free for 19.95. they charge me for 3 for a price of $102.67 there no way to change order on web site. All sales are Subject to Applicable Sales TaxProduct NameUnit PriceUnit P&HQuantityTotal PriceCat's Meow (Buy 1, Get 1 FREE!) $19.99 $15.90 1 $35.89Cat's Meow (Buy 1, Get 1 FREE!) $19.99 $15.90 1 $35.8925% Off Cat's Meow (Buy 1, Get 1 FREE!) $14.99 $15.90 1 $30.89 Subtotal: $102.67 Product_Or_Service: Cat's Meow Order_Number: [redacted] Account_Number: noreply@getcatsmeDesired Settlement: DesiredSettlementID: Refund would like Cat's Meow (Buy 1, Get 1 FREE!) $19.99 $15.90 1 $35.89

Business

Response:

Review: Ordered a cats meow toy for pets bye credit card never received it. Customer service did not care.These people are shifty and dishonest.

Product_Or_Service: cat toy

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

Want refund and company to be put out of business.

Business

Response:

Review: I got model u see on TV instead of deluxe 1 I paid $10 more for. It wouldn't let me fix my order when I accidentally said I wanted 2 sets of B1G1Free. Confirmation #: [redacted] Order #: [redacted] Order Date: 09/**/13 Payment information: Visa XXXX XXXX XXXX XX** Ship to Address: E[redacted] Sold to Address: [redacted] Item # Item Description QTY Price Subtotal P & H Status Notes ACKR Mystery Gift 2 $0.00 0.00 0.00 Shipped Your item was shipped on 09/**/13 ACKW Cats Meow s/2 Deluxe 2 $29.99 59.98 19.90 Shipped Your item was shipped on 09/**/13 Product Total: $59.98 Tax: $0.00 P & H: $19.90 Total: $79.88 Paid: $79.88 First of all, I know this is an old purchase. I'm not expecting anything except to warn others before they buy this from the website, but I'll take whatever I can manage. I got this as my cats' Christmas present & didn't open the box til Christmas nite. To my surprise & disappointment, I did not receive the deluxe versions they showed a picture of when I ordered them. I can take a picture of the instructions & finished product to prove it. The 1 I have, looks just like the $20 one on TV & my catalogs, such as [redacted] & [redacted]. I also noticed when I opened the box, there was no receipt at all!!! Also, when I was ordering them, the site asked me if I wanted another 1 of them. I thought it was talking about the Buy 1 Get 1 Free Scam/Deal, & since my cats hate to share, I clicked yes. Well come to find out, it meant I was buying 2 sets of the deluxe version of the deal of Buy 1 Get 1 Free which equaled to 4 of them. I figured I'd be able to fix it when I got to the order summary before I told it to confirm my order, but no such luck unfortunately. I also tried going out of the website, closing the browsing, rebooting my computer, & even tried to restart my order but it wouldn't let me do any of those things!!! How messed up is that?! On the box they sent it in, you can't hardly read the label at all, just the part they would scan. There were no return labels. You can't email them on their site. It's quite ridiculous if you ask me. So what am I supposed to do anyway?! I couldn't of returned it w/in 30 days even if I wanted to, especially when it took 4-6 weeks to get here. Even according to the commercial it says that & believe me, they start the countdown from the day you order it. I also just wish they'd tell you it requires 3 C batteries per unit since they don't include them. I don't mind having to buy them but if I knew ahead of time, I would've already had them in advance. They can't even use it yet cuz of that. So please tell them thank you very much for that. Thank you for your time and listening to my issues.Desired Settlement: I know it's been so long so I'm not expecting much of anything but I'm hoping for the best since my cats did get ripped off. I would love for them to send my deluxe versions they owe me &/or the money I paid for them. I paid for a product I did not receive & 4 of them, no less. They owe my cats & I big time!!! I hope & wish your organization can help stop consumers from ordering from this website since they are nothing but greedy & looking for every which way they can to rip you off. Please help

Business

Response:

Review: I ordered a chop magic and it clearly states on the internet that it slices. There wasn't a slicing piece with it. I called customer service and Tina stated that the slicing piece was discontinued. I wanted to return it and not pay shipping. She stated I would have to pay shipping to send it back. It is a very big box. It is still on the internet that this slices. I should not have to pay shipping to send it back. They will give me back shipping that I payed to have it sent but that is not good enough. I am retired and have limited funds and this was misrepresented.Thank up for any help you can give me.Desired Settlement: I would like to send this back and not pay shipping.

Business

Response:

Review: I ordered Secret Extensions after seeing their TV advertisement. Their advertisement said they were able to be styled and curled. This is not the case. I took them to my hairdresser who could not curl them either. When I called to return the item before the 30 days was up, they said they would send another set and I would have to pay shipping and postage. The first order was $83.32 and the second postage order was under $10. I received a return authorization to send them back. I insured the order and they received them. I still have not received a credit to my account.

Still waiting for credit to my credit card for returned hair extensions. They do not curl as advertised. See below they were delivered back to the company. This is where they had me return the product to:

Secret Extensions

Order No. [redacted]

RMA [redacted]Desired Settlement: Refund amount paid. Right now, I am not only the cost of shipping for two different sets of product I also had to pay to return the product. I would like the refund of my original purchase which was $89.

Business

Response:

Dear Revdex.com: Your recent correspondence was directed to me for handling. In order to resolve this, I have indicated what has transpired below on behalf of AllstarMarketing. Order #[redacted] Order shipped 10/*/2014Secret Extensions Light Golden = $39.99Secret Extensions Dark Blonde $29.99Tax 6.35Processing & handling $ 6.99Total $83.32 We are very sorry that the customer was not happy with their Secret Extensions. The customer contacted us on 10/**/2014 stating she was having problems curling them. We offered some tips and replaced these at no cost for the customer. On 11/**/2014 the customer was still not happy with them so we supplied return authorizations and the address toreturn them to as indicated below.

[redacted]We are sorry but we never received them back at our address. Since quality customer service is very important to us I have issued a credit for the merchandise and tax for atotal of $75.75. The credit will post to her account in accordance to the bankcard policies. We thank you for bringing this to our attention.[redacted]

Review: I recently ordered two cans of "Flex Seal" which is advertised on TV at a price of $19.95, and the second can is free, just pay shipping and handling. I called the number given on the TV and ordered the product, upgrading my order to a "jumbo size" can after being sold on it by a very fast talking sales representative. I was not aware that I'd be paying another $9.99 for the second can, as the ad states, the

"second can free". I insured the order for $1.99, and was never given a total amount of my order on the phone. Further more, I assumed

I was ordering this product in Canada, and in fact when I received my final bill with the product, it has a Toronto Ontario address, but to my surprise--not only was my order on the original bill a total of $54.50, but when I received my "Capital One" bill, I was charged a US

exchange rate, and the final bill is $71.35 !! This is totally unacceptable, and when I spoke to a "Capital One" rep' was told the address

they had for this product is in Florida, and there was nothing they could do about the US exchange rate !??Desired Settlement: I don't even know how this happened, but I sincerely feel I've been misled by the TV add, and not given pertinent information when ordering the product on the phone. I would like you to investigate this company and their marketing, and sales techniques, as I feel they are "sleazy" to say the least.

Thank you for whatever you can do.

Business

Response:

Dear Revdex.com,This product FLEX SEAL is not a product of [redacted]. I checked on line at [redacted] and found this on the website: We are committed to providing the best products and friendliestcustomer service. If you should have any questions about ordering or a questionabout any of our great products, please feel free to contact us with theinformation provided below.Flex Seal®[redacted]

[redacted]Phone:[redacted]Email[redacted] Hours: Mondaythrough Friday, 5:00am to 5:00pm PSTContact the correct company to resolve this. Please remove this complaint from our file and correct our Revdex.com rating for [redacted]

[redacted] Thank you for your attention to this matter. Sincerely, Customer Service[redacted] Contact the correct company to resolve this. Please remove this complaint from our fileand correct our Revdex.com rating for [redacted]

[redacted] Thank you for yourattention to this matter. Sincerely, Customer ServiceSpecialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This company is still responsible for distributing the product, and so, has a degree of responsibility to the consumer. If they took the time to research the products they sell, they would see any misrepresentation, or misinformation made by said companies, and take the appropriate action, be it no longer handling the product, or contacting the company and having them correct the problem, not passing the buck the way they obviously have in this case. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that the customer was not happy with our first response.We do not have any order for this customer for anything. This product FLEX SEAL is not a product of [redacted]. Please see the information below on who to contact. I checked on line at [redacted] and found this information below:We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or a questionabout any of our great products, please feel free to contact us with theinformation provided below.Flex Seal®[redacted]

[redacted]Phone: [redacted]Email: [redacted]Hours: Monday through Friday, 5:00am to 5:00pm PSTContact the correct company to resolve this.Please remove this complaint from our file and correct our Revdex.com rating for [redacted]

[redacted]Thank you for your attention to this matter. Sincerely,[redacted] Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On [redacted] I went to the website and prepared an order. No $ amounts were displayed until I was instructed to go to the order review and confirmation screen.When I saw the total for this product I was flabbergasted!! At this point I was instructed to confirm the order. I DID NOT CONFIRM THE ORDER but immediately used the back function and left the site. Ten minutes later I checked my credit card and there was no authorization shown.On [redacted] I put a hold on my credit card. I took the hold off the card on[redacted]. The company obviously continued to submit the charge to the credit card until the [redacted] and the charge was approved!!!!!Again, all the information was entered, but I never hit "Submit Order"!!!!!THIS IS NOT ONLY FRAUDULENT, BUT DOWNRIGHT [redacted] CRIMINAL!!!!!!!!!!!!How can a company continue to submit a charge until it is eventually approved???????????????I have to date not received anything oral or written from this company other than this grief and aggravation. [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation) REVERSE THE CHARGE ON MY CREDIT CARD IMMEDIATELY AND REIMBURSE ME FOR OVER LIMIT FEES AND DECLINED SUBSEQUENT CHARGES!!! In addition to the reversal of the $88.79 charge, I believe an unconditional $75 credit on my card to be used anywhere is in order!!!!

Business

Response:

[redacted]

Review: This website advertises on tv a product with the sales pitch of buy one get one free. When you go the website the same sales pitch is there however when you place your order the total price charged against your credit card does not show this offer.When you call the so called customer service department, they are anything but helpful and you accomplish nothing Product_Or_Service: Binocular glassesDesired Settlement: DesiredSettlementID: Other (requires explanation) I would like to be charged the advertised price

Business

Response:

Review: I ordered a buy one get one cat toy, plus shipping and handling fees. To my surprise I was charged for 2. I did not order 2 sets. I believe this is an intended practice for this company and would like to know if u have had similar complaints. I am livid!!!!! I am POSITIVE I only ordered one, please help! You have been of great assistance and relief in the past we need to expose this fraudulent behavior! Product_Or_Service: cat toyDesired Settlement: DesiredSettlementID: Refund I want my card refunded immediately, I have to wait to get it and then send it back, what a scam!!!!

Business

Response:

Review: The website to order the product mislead as to what I was ordering. Then was ordered, the website did not show a review of the order before submission. The website continued to offer more product at discount price to get the consumer to purchase more product. This product was ordered later in the evening and when I called the company in the morning they informed me that the product has already shipped. And my shipping charge was just as much as my product and I was shipping regular, ground only.Desired Settlement: DesiredSettlementID: Refund The Company claims I will get my money refunded in a few days. I will need to send back the product.

Business

Response:

Review: I ordered 1 gripgo from the company on */*/13 via mobile phone. A gripgo is the stand to stick your cell phone or ipad to in the dashboard on the car. When I looked at the receipt, the order was 87.55! I only ordered 1 for $20 or so. I immediately called their office to let them know that was not what I had just ordered. I spoke with [redacted] and she informed me that she could not pull up my order until it was in the system and that would take 2 or 3 days! There was nothing she could do. O.K..that didn't sound right to me after I had just put the order in. A couple days later on the 5th I received an email informing me that my order had been SHIPPED already. I received the order on */**/13. There were 3 gripgos. I called and spoke with [redacted],supervisor, today */**/13,because they took 87.55 out of my account and I wanted him to reimburse me for the two I didn't order. They sent me what they wanted me to have. The order was supposed to be for buy one get one free on that day. He told me he could only reimburse me when I send the products back. This is very bad business and I wanted to let you know what they are doing with people's accounts and claiming they cant access the orders when placed. I am sure I only ordered 1 item, I always confirm my order before I hit send. They didn't even enclose a shipping slip in my order. [redacted] did give me the return information via email to send back for free. I am returning ALL of the gripgos b/c it did not stick to my phone even after I took off the phone cover. If I do not receive my money, I will be back in contact with you. Thank you,[redacted]. Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund Returning all of the gripgos. They do not work for me. Company needs to be watched. They are obviously changing the order amounts to increase the bill.

Business

Response:

Review: Ordered two Table Mate tables from the company's website [redacted] -- $29.95 for the tables, and $19.90 shipping. Received the tables today. One had a broken plastic part, rendering it unusable. Both were filthy, and had stains on them that couldn't be cleaned off. Visited the website to determine how to return them. First, a pop-up that said I could get a $5 credit if I kept them. I clicked, no, show me the return instructions. Next, a pop-up that said they'd credit me my full shipping. I clicked, no, show me the return instructions. A window popped up with a return label for me to print. Did not print it at that time, but exited. After some thought, I realize I'll get about as much back by accepting the credit for the shipping, as I will if I return them (since I'll have to pay return shipping), and I won't have to go through the hassle of returning the tables. Went back to the website and clicked yes, credit the shipping charges, but a pop-up appeared that said, "You have already chosen the return process." Seriously???? All because I wanted to see what my options were, now I'm locked in to returning them? They charged me an arm and a leg for shipping, and the products are substandard. And just because I looked to see what the return process is, now they say that's what I've chosen and I can't even get my shipping refunded -- I now have to go through the hassle of returning the tables to get ANYTHING back. It's also interesting to note that almost all of their "links," such as for customer service, FAQs, terms and conditions, warranty, etc., are broken and take me to a Go-Daddy site to get that domain. So I called by phone to attempt to get my shipping refunded. Rep offered to send me a new table, which I don't want. Wouldn't refund my shipping. This is a rip-off.Desired Settlement: At the very least, refund of my purchase price $29.95, OR the shipping charges $19.90, although, truthfully, because of the inferior product, and the deceptive practice of locking people into the return process for simply looking at the return instructions, I'd like to receive a refund for BOTH.

Business

Response:

(ID#

[redacted])

Daytime Phone: ###-###-####

Evening Phone: ###-###-####

E-mail: [redacted]

I have indicated

what has transpired below on behalf of Allstar Marketing.

Order # [redacted]

Web order received 03/**/2014

Table Mate (White) =

$29.95

Processing and

handling $9.95 each x 2 $19.90

Total $49.85

We are very sorry

that the customer was not happy with the TABLE MATE. The offer is:

Offer

Details:

Each Table-Mate comes with a cup holder attached and

can hold up to 50 lbs. On today's call, Table Mate is available for only $29.95 plus $9.95

heavy duty processing and handling and

because you called now, we'll send you a second Table-Mate for FREE! You just

pay an additional $9.95 for

processing and handling!

We were not aware

that they were defective we would have been happy to replace them for the

customer. Since they would like to

return them, I have issued a full credit to the customer’s account for $48.85. And sent the customer a merchandise return

label so they can return the unwanted Table Mate’s back and no cost.

Quality customer service

is very important to us, the credit will reflect on their next billing

statement. We thank you for bringing

this to our attention.

Sincerely,

Review: I placed an order for an Ultimate Detangle Brush, Sunday 8/*/13 @ [redacted] pm, the ad stated Buy one get one free for $14.95-+ $5.95 S &H. I went only and place my order. The first thing that came up was billing information, to enter my credit card number. I entered that information. It asked what brush I wanted, thick, normal, fine. I selected 1 thick and 1 fine for my free one. The next step, was if I wanted a bag for my brush, $5. each. I clicked that. At this point, my order should be $30.90- ($14.95 Buy1get1 brush + $5.95 S&H + $5.00 bag + $5.00 bag) the next screen was my order was complete $88.65. At no point, did it show me my order to confirm, verify what I had ordered. It showed me I had 2 thick brushes, 2 fine brushes, 1 special thick brush, 5 bags, and shipping & handing $23.80. I immediately called the telephone number ###-###-####, a recording answered call [redacted] 8am-8pm eastern time. I called 8:00am 8/*/13 about this huge $57.75 overcharge. I spoke with [redacted]. I asked to cancel the order if it could not be charged correctly. She said it was already shipped. She said she would refund me $20.00 for the order & I could return the order when it arrived if I didn't want it and I would receive a refund except the shipping. I received the order 8/**/13. 10 days later. It did have 5 brushes and 5 bags. NOW I have to send it back for hopefully a refund for this overcharge. I feel this company needs to always show the order BEFORE it is finalized to avoid this in the future to other customers. I would not of placed the order if I had seen it ahead of time. I would made sure I deleted all this extra items. The way it was packaged, the brush order had to be the same 2 thick or 2 fine brushes, but, at no time did it say it say that, it just order all these extra items. This is a very upsetting company that asks in the beginning your credit card information, and make all these extra charge items. I am sending all this back Monday, & ask for a full refund.

Product_Or_Service: Ultimate Detangle Brushes

Order_Number:1 [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund for $54.90. I am sending back the buy one get one free both thick and fine $14.95 each and all 5 bags $5.00 each.Buy1get1 Thick Brush $14.95Buy1get1 Fine Brush $14.955 brush bags ($5.ea) $25.00Total Refund $54.90

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I viewed an advertisement on TV about their product - when I went to the website to order the price was nothing as advertised. I cancelled out of their website and did not complete my order. They went ahead and put my order thru without my consent. When I tried to contact them given the telephone number listed all I get is another advertisement. I have gone to their website trying to cancel the order with no satisfaction. I have contacted [redacted] but they can't do anything about this.Desired Settlement: I found this in my trash later - I want a rfndYour order is complete.Your Order Number Is: [redacted]Please allow 2 hours for customer service to have information on your order.[redacted]Your Credit Card will not be charged until your order ships.[redacted]Please allow 1-3 weeks for delivery. All orders plus applicable tax. 60-DAY MONEY BACK GUARANTEE (minus p&h).[redacted] To check the status of your order or

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,