Allstate Insurance

I have been a customer with Allstate insurance since 2008 and never filed a claim. In 2017 my oldest son was killed as a pedestrian by a driver who fell asleep on 09/27/2017.

I hired an attorney to help process my claim as my son was living with me and covered under the policy I own with Allstate.

The attorney wanted to intentionally misrepresent my claim on my insurance policy. I was not about to commit insurance fraud so I fired the attorney and contacted Allstate and warned them an attorney I had fired had wished to make false statements regarding my insurance claim.

They assured me that they would investigate any claims thoroughly before paying anything and assured me I did not need an attorney to process my claim so that I could hire a care giver as I am 85 and can no longer live on my own.

I sent in the papers Allstate requested and a fee schedule.On 1/24/2018 Allstate sent me a letter saying they were processing my claim.Some time later I discovered Allstate had paid the attorney I had fired 200,000 dollars under false pretenses.

Not only that I recently saw on my Allstate customer home page that the insurance adjuster forwarded my claim information which included health information related to my claim to the Attorney I fired. If this isn't a violation of HIPAA laws it most certainly is bad customer service.

Now I need to fight in court for something Allstate should never have allowed. I don't want to mention names and be accused libel. Instead I will just link to the publicly available probate court site that confirms the truth about Allstate paying a fraudulent claim which as I restate they had full foreknowledge of. All I was after from Allstate was good faith and honest services from the Attorneys.Instead Allstate made the worst event ever to happen in my life that much harder for me.

I filed a claim with Allstate over the summer after two large storm events which both had large hail strong winds, the first was in May second on July 2. I mentioned both event to Allstate and they had to choice one of the days so they used the July 2nd event.
During the claim Allstate has sent out multiple people to examine damages the first person they sent out claimed there was no damage so I talked to Allstate and they had me get a contractor to go up and take pictures to see if a reinspection was needed. I did get a contractor and got pictures sent them in and tehy sent out a second inspector. WIth that inspection a couple days later I received a check in the mail with no details as to what occured. When I called Allstate to ask what was going on they mentioned they would cover parts of the roof but still really didnt provide any insight as to why. Finally I was able to talk with the adjuster and he mentioned that he could only provide settlement on this event and could not cover historical damages potentially caused by other storms. I wa a bit suprised by that statement as I had previously filled claims with Allstate in 2018 on two different occasions and in both instances Allstate state that there was no damage and the claims were either removed or rejected. So when I questioned the adjuster on the historical damages and what does that mean he basically said anything that he felt was from previous storms would not be covered and that is my problem. In those previous claims I was told no damage but with this latest claim he is stating historical damages and nothing they can do. It can not be both no damages from those previous claims and then with this latest claim there was damages. After I complained they did send out another adjuster to review and he said the same thing about historical damages. It cant be both no damage back a year ago and then this year there was historical damages

I recently renewed my homeowner's policy with Allstate Insurance. During our phone call I made it clear that I wanted to prepay the policy and not enroll in monthly payments. Allstate took my credit card information and processed my payment, informing me my policy was paid in full. After this phone call, Allstate billed my checking account - which they have on file for my auto and umbrella policies - for an additional amount they calculated was due. The problem with this is that I never authorized this payment, nor any payments to be made from this checking account for this policy. I called them and asked that the payment be reversed and that I could make this payment right now with my credit card which I used for the original payment. I explained to them that if I owe them money, I'm happy to pay my debt, but that it's inappropriate to a) not communicate this increase to me, and b) bill a checking account which they have on file for other policies, for which I never authorized any payment. Their response was no. They stated I had authorized payments by enrolling in their easy payment plan. I have no idea what this is; I told them I wanted to pay in full on the original phone call. Maybe this is something the rep. added to my policy to get me a discount, but by no means did I ever authorize any auto payments. Additionally I asked them to pull the phone call recording from my original call. Their response was basically "sure, we can do that, but it's not going to change our position." Their defense is that "hey, we sent you your policy in the mail showing the total; didn't you read through it?" From my position why would I need to read through it? To audit their work? I guess I trusted them that they had gotten it right, and if they didn't, that they wouldn't hold me accountable for double-checking their work. "Technically" they checked their boxes but this transaction was very slimy. I tried to work through this in good faith with them to no avail.

I have a hail damage on my house. Claim # ***. Allstate is refusing to cover the replacement of the fourth side of my house siding despite that my contractor provided a siding evaluation report stating that the original siding material is discontinued. This doesn't make any sense to me. How would I replace three sides and leave one. I am required to pay out of my pocket $2000 above my $1875 deductibles. This is too much. Insurance is made to minimize expenses to customers in case of loss/damage. I feel bad that my insurance is not giving me the full support when the time came and I need it. Other insurance companies per my neighbors and friends won't have problem doing the fourth side if the original material is discontinued. Allstate should take better care of its customers. I need my house to be restored to its state before damage using the insurance money I paid for.

I called the 800# on 9/14/18 to Allstate to file a claim due to water coming in from front of house in basement from Hurricane Florence. Did not get a call until Monday, 9/15 and then they sent out ServPro Restoration on 9/16 who gave a quote only of $15K just to remove water and dry out entire basement) and we were told much later they would file a claim (to date it seems no claim was filed even though I had a claim #*** per letter from Abigail *** dated 9/20/19). It took them from initial date of 10/14 to 10/18 to let me know that if damage was from foundation, they would not pay but until I located area. Issue was from poor workmanship from *** Homes using Carpenter Putty to seal off outside plus never having done drainage as proposed making this flood free zone. There was no reason for them to allow all our furniture to sit while they already knew they would not pay off (Keith *** Agenc - he came out on 9/18 and walked around telling me what I needed to do). No help given so the advertise of you're in good hands is false now that you seem to not have anyone to give immediate assistance like Terry D Smith offered. I suffered from stress fractures and cortisone shots in both wrists while the Agent told me what I needed to do. My husband is wheelchair bound after strokes and I am 63. Total cost out of pocket $15K. Even though reported, & denied, they say no claim filed when my husband tried to check.

My 16 year old son was hit from behind by an Allstate customer..The Allstate customer revived a ticket. As well as admitting ot was his fault. So of course we file a claim as instructed. The claims rep continued to blow me off. I ask for a rental for 5 or 6 days. She claimed they were just too busy to do so. The following day my husband spoke with her and she informed him our vehicle was a total loss. She could now get is a rental for 48 hours only. We were short a vehicle for well over a week and it caused a major hardship for my family. We were not at fault in any way and were treated like we were. Then the adjuster gives us an estimate of less than half of what our car is worth. We just want enough to get another vehicle as nice as the one we had. The amount they offered wouldn't get groceries for the month. I feel that the Revdex.com should investigate this company. There is definitely something wrong here. I've dealt with a couple different insurance companies and have never seen such a corrupt business. We were then contacted by another adjuster stating we need to find other cars that are the price we wanted. We did so and sent them via email. Then she said she needed

Best insurance company in our location. We've got our home and car insurance and we use their services for already 3 years. Everything is fine.

Got T-boned by Allstate customer. I was not at fault. It’s been almost 2 months and the car’s not fixed since they won’t pay for all the repairs. They also refuse to pay for an equivalent sized loaner car and only will cover a tiny economy car due to “company policy.” Their investigation into the accident took over a month and they have been very rude.

The field agent I met in person was the only kind person I’ve interacted with through Allstate.

WE HAVE BEEN ALLSTATE CUSTOMERS SINCE OCT 2005 . WE HAVE FILED A CLAIM FOR THE ROOF ONCE, WHICH WAS LATER REOPENED. WHILE THE INSURANCEDID REPLACE THE ROOF 2007, THEY HAVE CONSISTENTLY DENIED CLAIMS FOR NEW REPLACEMENT FROM FURTHER RECENT WEATHER DAMAGES. I HAVE HAD FIVE INDEPENDENT ROOFING COMPANIES TWO INSPECTIONS AND ALL AGREE THAT THE ROOF NEEDS REPLACING. AND NOW IT HAS CAUSED DAMAGES INSIDE THE DWELLING. WATER DAMMAGES IS NOW VISIBLE IN THE CEILING IN FOUR DIFFERENT LOCATIONSINSIDE THE HOME. WE HAVE BEEN IN GOOD STANDING WITH ALLSTATE FOR THE PAST 14 YEARS.

Claim 0563193861

Allstate settled a claim for the cost of repair of my vehicle due to an at fault policy owner without speaking to me. Someone else was driving my vehicle at the time and called and made a claim. I called Allstate the same day to let them know the person who submitted the claim doesn't own the vehicle and I should be the Point of Contact but I was told I cant file another claim because its already an existing claim and just gave me the the number of the agent handling the claim. The same day I took my vehicle in for a estimate at the toyota dealership and replaced a tire that was leaking air out the sidewall. Once I finally got in contact with the agent the next day I was instantly told that Allstate already settled the case and sent me a check based on their estimate from pictures the driver sent. I personally never sent any pictures. Their estimate was half the price of the estimate I got from toyota. My vehicle is still operable. However, Allstate is forcing me to place my vehicle, that I own outright (no lien), in the body shop in order to be compensated full for the damages that occurred. Allstate refused to send an adjuster to visually inspect my vehicle.

I would not recommend Allstate to my worst enemy. My husband and I have been with Allstate for over two years, since the purchase of our first home. We knew our car insurance rate was higher than most, but thought that it was just our young ages. We purchased a new vehicle this year and went to add it to our policy. Now mind you, we had our homeowners, cars, and recreational vehicles all with Allstate. We got our renewal notice and they wanted to charge us 2320.00 for 6 months of insurance for our 96 Ford Ranger, 15 Jeep Cherokee, and 16 GMC Sierra 1500. When we saw the price we were shocked!! We are 29 and 25 years old, so age is usually a factor, but this increase was crazy!! I have had ZERO claims and no tickets, and my husband has had no claims and 1 ticket 4 years ago. We got a quote from another company for 844$ every 6 months with EXACTLY the same coverages that we had with Allstate for 2320. My husband went into our local agency to tell them to CANCEL our homeowners and auto and that we would be changing to the obviously lower company.. This was three weeks ago, two weeks before our policy was set to renew. Allstate told my husband that they wanted to see the declaration pages for our new policy "to make sure we were all set". My husband called our new agency while he was in their office and requested that they send a copy to Allstate. He knows that they receive it. The girl tells my husband that she wants to review the policy to see if they could meet the quote from the new company.. At this point my husband tells her that it does not matter and that we are switching anyway... Fast forward to this morning and I get a call from someone at Allstate telling me I had a balance that needed to be paid.. Imagine my shock. I logged into our app and could see that we did have a balance for the auto policies, and that it was going to automatically come out at the end of this month.... I call my local agent office where the girl tells me that they never received the declaration pages and so they never processed the cancellation.. She does not let me get a word in, and tries to tell me they cannot cancel on the phone. I then tell her that my husband was in there in person and spoke with them to cancel. She says again that they didn't receive the pages and cannot cancel. We show up in person several minutes later with copies of our declaration pages AND the $200 check that was remitted to us for a refund for cancelling the homeowners. She tries to tell us again that she did not receive the pages, but my husband calls her out, and she admits that YES, she did receive the declaration page for the auto. So now she says that they didn't process because they didn't get the homeowners.. I knew for a fact that the homeowners had been cancelled WITHOUT the declaration pages because I had the refund check in my hand when we went in. She insisted that the declaration pages were the reason that it didn't get processed, I question the validity of that statement, simply because you would think that they would reach out to us to ask us to have it sent again. I didn't argue with her because there was no arguing with this girl.She then tells us that we should be all set. We asked to confirm that we would not owe anything, because it was not our fault that the policy didn't get cancelled.. She tried to tell us that we would owe for two days of the homeowner's policy. I immediately reminded her that we in fact had gotten a REFUND for cancelling before the year was up. Very unimpressed with Allstate for both the ungodly amounts they are charging for the same coverages, and for the customer service we received.
I would like to add as well that because they still had us under autopay, had we not been called about the balance, we could have been overdrafted at the end of the month when it was time to pay our mortgage. It is no big deal for us since we have savings, but if it had been someone else who did not have emergency funds set aside, they could have missed a rent or mortgage payment.

The problem is that I paid 500 dollars when the other party should have paid 250 dollars. So I should be reimbursed 250 dollars from *** insurance. But allstate refuses to pay me back the money that I paid out. They also said that I will be receiving a refund via mail. It had already been two months and all I am getting are excuses. I want my refund for 250 dollars.
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On Father's Day we had a blow out on Interstate 55 near Pevley,MO and we called All State roadside assistance. They had us on hold forever. A state trooper stopped and called someone to get us off the highway and they took us to a truck stop. We were on and off the phone with them and placed on long holds. We waited for four hours for All State to send somebody but they never did. They were rude on the phone and never provided service. I told them it was hot and that my husband was nearly 80 years old and almost to the point of changing the tire himself and the All State representative said good she would cancel the order. I told her no not to do that. They told us they would reimburse our tow fee,$60.00, but we have not received anything. Now they are harassing us for a roadside assistance fee which we will not pay since they could not provide the service and we have since cancelled the roadside assistance service. They keep telling us they are going to send our reimbursement in ten days however, its been since June. All State did not show up, customer service was extremely rude and they are not honoring their word of issuing reimbursement for our tow fee. I can't believe the way they treated us.

We have been with Allstate for 23+ years and never filed a single claim. We had a severe hail in our where we learned that our roof / gutters were damaged. We filed a Claim # *** with Allstate. Over 500 roofing permits are issues in the 2-mile radius of where I live and their roofs were replaced due to hail damage. Many if not all houses on my block have new roofs due to the hail storm. I had a roofer check my roof and he saw hail damage and took pictures. Allstate came out to review my roof and claimed that there was no hail damage. Ironically, *** was reviewing a house two doors away from me. Can you guess what they saw? Hail damage and their roof is currently being replaced.
I have been trying to schedule a time for AllState to come back out with the roofer to go over the roof damages and they are not even returning phone calls or calling me back. There are 2 other people in the subdivision that also have AllState and they also got rejected. Roofer tells me that AllState is very hard to deal with. I am thinking of switching my issuance and going with someone else, but I really would appreciate if Revdex.com can help with this.

After cancelling Automotive insurance policy I received a bill because my cancellation was put on a ten day hold. This action was done according to my agent because I was told I had a lien on two vehicles. This information was incorrect and I provided documentation showing that there had been no liens in years.I talked with Allstate customer care and the Shane *** agency and both blamed the other for placing the hold on my cancellation.
I have spent two days attempting to correct this matter. How, can a company charge you for an item if it does not exist?

On 6/21/2019 I was searching around for insurance quotes and ended up running across Allstate insurance. Initially I had Unique insurance. At the time I was quoted a price with Allstate of 160.00 a month for auto insurance and 15.00 a month for renters insurance. So I signed up with them and have been making my monthly payments with them since June of 2019. On 9/28/19 I received an email reminding me that I had to pay my policy which was due. The amount 309.51!! So I contacted Allstate and they said that my policy changed because I had no proof of Prior insurance that was up to date. Which I sent several times. So I again sent them the proof even though when I signed up the agent told me that all was fine and everything went through. Now today I am told that I need to pay 309.51 and there is nothing they can do. Lets not mention the fact that they went up on my payments without prior notification. They were misleading in their quotes and they took my payments when they knew that they created a policy under false sales tactics!!! This is absolutely not OK!!

One of Allstate's customers backed into my car in a store parking lot. When I filed a claim I was told that since it was in a parking lot that it was considered a 50/50 case and they would pay nothing. I filed with my own insurance (State Farm) and they will pay for my repairs and go to litigation with Allstate. Of course I will be out my deductible, but at lease I don't have to talk to Allstate and listen to their lies.

An Allstate customer rear ended my car. I need to get my bumper fixed and cannot drive the car until I do so. Allstate has avoiding my calls for a week. I've left several voicemails and messages, my insurance has called and left several messages, and so has my fiance. They were terribly rude to me over the phone when I tried to contact a supervisor. When I did contact the supervisor, I was sent to voicemail. The person who sent me the letter lied and said they received no messages from me. They will not respond when their customer is legally liable for my car damages. There are witnesses and video and I do not understand why nobody is trying to solve this small fender bender. This is unbelievable.

I'm going to try making a long story short, here. In June of this year, I purchased what I thought was the minimum insurance I would need for my state and went on about my life. Shortly after purchasing this insurance, I became unemployed, so I started paying closer attention to my funds. When I first started the insurance, I did receive a welcome email from a local agent who had been assigned to my insurance (despite having made the purchase of insurance through the home office). Aside from the welcome email, the only emails I have seen about my insurance were the ones letting me know that my charge had been approved (basically my monthly payments went through). I received this email on September 6th, and then again on September 24th. I was extremely curious as to how I was charged twice in one month, but also took a look at my bank account. My unemployment check had not been deposited until the 25th. The funds for this charge were not available, however, overdraft protection pulled money from my savings account and covered the cost. The money in my savings account was the money I set aside every time I got my unemployment check to be able to pay my rent. This money was now gone (and only a week before rent is due). I called the number attached to the email from my agent, but it was after hours, so I was sent to the home office.

This call to the home office was an adventure in itself. I spent an hour and a half talking on the phone with the home office and spoke to four different people before I got any kind of information. The first lady I spoke with was very polite and seemed to have one of those "peppy" personalities. I explained to her what was going on, and she noticed the two charges for the month of September and then put me on hold to "further investigate the reason." Shortly after putting me on hold, she came back and said that it appears I have the "Mile Wise" insurance plan and that she is not trained in that area, so she would transfer me to someone who is. The second girl I spoke with was also polite. I explained to her what was going on, said I know nothing about the Mile Wise plan, but was highly frustrated at the double charge. She said she needed to put me on hold to further investigate the charges. I was on hold for so long that I was then put back into the queue to then speak to another person. I informed him of what was going on, told him about being put on hold and then sent right back to the line to talk to someone different and refused to allow him to put me on hold. He searched through a lot of information to try and help me with my problem, but also pointed out that I was charged twice in September and twice in August. My first charge in August came just two weeks after my payment was made in July. All charges were two weeks apart. After reading through information on his end (as it pertains to the Mile Wise policy), he said that he is instructed to forward my call to someone who works specifically with the Mile Wise policies. Instead of just transferring the call, he stayed on the line while transferring the call so that he could introduce me to the next person on the phone. Jasmine (not sure if that's the say she spells her name or not) was the final person I spoke with (on this day). She explained to me what the Mile Wise plan is and told me that they were tracking the amount of miles I drive to determine what I should pay. I informed her of the fact that I am unemployed and that I don't drive anywhere near as much as I was when I first started the plan. I told her that at most, I drive five miles a day, and for about a month and a half I wasn't driving at all because my breaks needed changed. She then said the device in my car would show if I was driving only five miles a day, and I asked her what device. She informed me that a package was sent to my address when I started the plan. This device is meant to track the milage I drive and determine what price I would pay. I told her I never received a device, and she informed me that the tracking of the device shows that it was delivered to my address. I told her that I live in a garden style apartment and if a package is sent to me, it's too large to fit in my mail box. So packages are often left on my porch. As many people have had issues with this matter, if a package is left on the porch, there's a good possibility that it could be stolen (I've had it happen a couple times). Either way, I did not receive a device to put in my car and track my milage. She asked me if my local agent had ever contacted me about the lack of having a device put in my vehicle. To which I told her no. She said that wasn't right, that my local agent should have contacted me when they noticed that I was being charged so much and that my miles weren't actually being tracked. She even told me that if I was actually driving that many miles a day, the Mile Wise policy was not the policy for me.

During this conversation, this young lady said (verbatim), "This isn't right, they should refund you all the way back because you didn't have the device." The conversation was coming to a close and she told me that she was going to call me when she arrived at work the next day (around 12:30) so that she and I could speak to my local agent together. She also informed me that she was sending a detailed note about the issue to her manager. She was very polite during the entire conversation and genuinely seemed to want to help.

The next day, however, 12:30 came around and I received no phone call. I waited till 1 before calling the home office myself. The young lady that I spoke with said that there's no way for her to transfer me directly to the person I wanted to speak to, but put me on hold and went to talk to her in person. She came back on the line and told me that Jasmine was speaking with another customer and would call me back in about five minutes. She never did. I decided to call my local agent and spoke with them about the issue. My local agent looked at my account and noticed that I had the Mile Wise policy. She then explained to me that no one in the offices for my local agent has ever written a policy for the Mile Wise policy. She said that she would look into the matter, and call me back before she left for the day and informed me that she leaves the office around 5:30.

Shortly after I got off the phone with her, I received a call from the home office. The guy calling me went over the information I had provided the day before, the reason for my call. He then told me that because their tracking information says that the device was delivered to me and that there were several email sent to me that said I needed to have the device put in my car before a certain date (and even said that those emails were showing as having never been opened) that it is not Allstate's fault and that they weren't going to do anything about it. He informed me that because the device was not put in my car by a specific date, it was defaulted to charging me for driving 40 miles a day, thus charging me every two weeks. I explained to him what they did when they decided it was okay to charge me every two weeks, and how I am now going to be in a position of losing my home because of this. He didn't care at all, and said that it's not Allstate's fault. I told him he could cancel my policy effective immediately. He started telling me that in order for me to cancel my policy, I would need to contact my local agent. I hung up the phone and he called back, explaining that he thinks we got disconnected. I informed him that I hung up the phone on him because I am angry that they screwed me over so bad that I am going to lose my home and they seem to not care at all, and that I am contacting my agent to cancel my policy.

I contacted my agent immediately after getting off the phone with the home office and told her to cancel my policy. She informed me that I would be receiving a refund of $132 (and some change), and that it would post to my account (going back onto the same card) in 24-48 hours. It has now been four days and I have still not received the refund. Later in the day, I received an email that said I was receiving a mileage assessment credit on my account because of the tornados that had gone through my area at the beginning of the summer. I am not exactly sure what this mean, but it is stated in the email that I will be refunded any mileage from May 28th to August 5th. I am not sure what this means, and I have received no further information about the email. If it means a monetary refund, I have yet to see any proof of that as well.

After I dealt with this matter for so long, I looked up reviews about Allstate. I found that they are considered to be the worst insurance agency in the country, and it has become very clear why they are. They don't care about their customers at all, they only care about the money they're receiving. While they do have a few polite people working in their customer service department, the company itself cares absolutely nothing about their customers in general.

This company sucks! They refuse to help me when their client caused a 3 vehicle hit and run! I want my car fixed!!