Allstate Insurance

I have held an insurance policy with Allstate for over 18 years. When I was hit by Hurricane Sandy in 2012, Allstate denied my claim stating that I don’t have flood insurance based on my coverage and did not deem the Hurricane as a hurricane but a flood so they wouldn’t have to pay out for the claim. I ended up using all of my savings- $100,000 to fix my home. I spoke to the agent Brenda *** to let her know that moving forward that I wanted premium coverage which would cover me for any damages as I did not want to be in the same situation. I got an email confirmation in ‘13 about our conversation and so I went about trusting that all was taken care of. On December 14, 2019 when pipes broke in my house, I was told that my policy was not upgraded and that Allstate would not cover the damages to my home. I am appalled at Allstate’s practices to disappoint customers who pay insurance payments monthly. Their commercial states that you’re in good hands with Allstate is in direct conflict with their practices. Allstate needs to make me whole not only for the damages sustained on December 14th, but for the damages that my house sustained during Hurricane Sandy for which I had Hurricane coverage. Please help.

Letter we got from them states we had until December 22, 2019 to have chimney repair done on our home. On 17 December repair was completed. I called them and also sent them an email. Lady told me she would get inspector to come out. We thought it was over. I called yesterday, 24 December, to make sure our home insurance was fine. One message said policy, did not exist. I called back, this message said insurance was cancelled 5 December 2019. We were never aware of the cancellation at that time. Why rep did not tell me this on the 17th? We did what was asked of us to do and we were done wrong.

had one vehicle removed from policy, had another added, moved yet another to a different policy. my daughter has accident surcharges that were tied to the one that was moved to a different policy. when that happened the surcharges went to the one added and doubled the price. tried to get the surcharges moved to my daughters car (which is on the policy which she drives) could not get anywhere with allstate. my current agent is of no help whatsoever. in fact he was the one that suggested the one vehicle move to a different policy. they wont change it back.

There was a fire at my house. The investigation states that it was started accidentally by an unknown origin. The fire destroyed a vehicle and there was damage to a trailer and another vehicle. The fire was on December 6,2019 while my husband and I were at work. It's 12/19/19 and not one representative from Allstate has been to my residence to see the damage.Calls are not answered or are forwarded to a full mailbox. It's 12/19/19 and there has been no written correspondence from Allstate on the status of the insurance claim. Yet, they sent a *** agent here to access the damage but the Allstate agent handling the claim already told him they are looking for a way to only pay ten percent of the coverage and will state the fire happened in a field that the trailer and car happened to be in. This violates privacy laws that the agent is openly discussing my insurance claim but won't return phone calls or come to the property to physically see the damages. This is a stressing and overwhelming experience and Allstate is deliberately worsening the process by not even coming to see the damages nor returning phone calls or providing written correspondence, yet will discuss my claim with a stranger. Which openly provided details of what was told to him by the Agent.

Lack of communications with Allstate employee Doug ***.taking longer than told to read receive payment for my totaled car.
On October 22, 2019 my 2012 Honda Civic was totaled by an Allstate customer. Dealing with Allstate has been a nightmare. I have received no contact from Allstate about my vehicle except for my calling repeatedly to try to get answers. I was told that I should be getting paid over 2 weeks ago for my vehicle and I have yet to be paid. Doug *** with allstate told me that I wouldn't receive an email concerning payment within 5 days. Over 2 weeks later I have received nothing. My car has been in the body shop since November 13, 2019 and I have not received payment for my vehicle that was totaled. The lack of communication and miscommunication and lack of doing what he said he would do Is the reason for this complaint. I have not got from Allstate what he said I would get. They owe me for over $6200. I provide s my own rents car during the time my other vehicle hasn't been in the body shop. For this I man not being compensated.

On February 9, 2019, I was involved in an automotive accident where the Allstate driver admitted fault. Since that time it has been nothing but a headache to get Allstate to even communicate updates to me. October 7, 2019, Nycole *** emailed me that on October 4, 2019, they had their information and she would have the adjuster move forward with the claim. On October 22, 2019 Nycole again emailed me stating the adjuster was working on the claim. It has now been 2 1/2 months since they were working on it and no one at Allstate had emailed or called me regarding this claim. I have tried to secure the name and contact information of Nycole's supervisor. Allstate corporate doesn't have that information and Nycole refuses to provide it.

On 10/18/2019, the Allstate’s inspector, Mario *** came to inspect the roof of my property. Right after he finished his inspection he came to explain me his findings. He stated that hail possibly hit and damaged my roof shingles. He was unsure.
The next day he sent a written report stating that there was no hail damaged in my roof.
He changed his mind overnight.
I asked multiple times to Allstate to do a follow-up with his adjuster to verify his version of verbal report.
I have filed a complaint with the Texas Department of Insurance, TDI. Initially I spoke with Debra ***. Later on I spoke over the phone with the TDI manager, Mr ***.
I have explained Mr *** from the Texas Department of Insurance my case. I asked Mr *** if he has control over the licensed adjusters. I have also asked him if adjusters can change their minds.
Mr *** from TDI has stated that Mario *** can change his mind overnight for any reason. It doesn’t matter what he stated in his verbal report.
Mr ***’s position is not to protect the Texas consumers.
The Texas Deparment of Insurance will NOT protect the Texas consumers. Mr *** explanation over the phone is that he has no control over the Licensee Mario ***. Mr Mario *** only reports to Allstate.
Mr *** has explained me that licensed adjusters in Texas can verbally report whatever they want and their verbal reports are irrelevant.
Any con-artist can become a licensed adjuster in Texas. The Texas Department of Insurance will not protect consumers.
Allstate allows adjusters like Mr Mario *** do whatever they want to consumers in Texas. At the end, they are free to do it without any restriction.

A claim was submitted to Allstate insurance due to lea*** radiators. The claim occurred in February 2019 and the Contractor completed the work mid-November 2019. The reconstruction was extensive. Including the basement, main floor and second floor living areas. While the Allstate contractor indicated he had finished the renovation, the house is presently unlivable. On Dec. 3, 2019 Allstate Claims was contacted as water was coming from both drains in the basement and none of the sinks or toilets could be used. The Allstate adjuster indicated the water issues would not be covered. The Allstate Contractor knew about the pipe issues causing the water in the basement, early on in the renovation. The Contractor failed to disclose his findings and continued to work on the house knowing it would not be livable. I was not told of the issues found, or informed that the house would not be liveable upon completion of the renovation. Also, I was not given the opportunity to select alternative options. This is unacceptable. In addition, the carpet in the family room was scheduled to be replaced. The floor was found to be uneven. Instead of leveling out the floor a board was placed under the carpet padding resulting in a lump in the carpet.
It is horrific that Allstate has knowingly taken advantage of an elderly longstanding customer.

My name is Lakissa ***. On October 31,2019 at approximately at 6:15 am. My 2015 GMC Terrain was hit from behind, by a guy name David ***. He had Allstate insurance.

On December the 5th, 2019. The insurance adjuster by the name of Zachary *** claimed him and the office tried to contact me. On the 6th, enterprise text ***, to see was I’m going to keep the car. At this time I’m confused. Come to found out. Allstate adjuster representer spoke with enterprise and The collision place where my car was been prepared at. The adjuster guy finally got in touch with me. I was laying down for work. The adjuster guy stated, he was going to continue the payment of the car people don’t submit another supplement. I would need to bring the car back to enterprise because I will still be responsible even though my car was still in there poisson. I’m a officer and drive an hour away from home and I was threatening by the insurance guy to bring the car back because they not going to pay for it. My car was still at the collision place.

Case ***. Filed at the start of April 2019. Client has only been reactive to my outreaches. Ive supplied the police report that outlines the other driver admitting fault to hitting and damaging my unoccupied parked car. Yet I’m going on 9 months and the claim is still pending. Agent and Customer Care Center has been disengaged and only communicating when I reach out.

Hi Team, I was involved in a minor accident on 11/28/2019, and immediately reported Allstate to file a claim. I have Plano Police Department report filed and till now no action has been taken to fix my car. I was hit from back while other driver was changing the lane. Nobody from Allstate has tried to look into the damage and determine. I have been trying to call my adjuster on daily basis, however I am only able to reach out to her couple of times, since 11/28. I have share the police report with my adjuster and till now nobody has even informed about the decision and even received the police report. I am very disappointed with Allstate on how my claim is being handled. I have been Allstate customer since last multiple years and I think, I will have to look for other options as this is completely unacceptable. My Claim number: *** and Other driver claim number:

I have the Allstate Vehicle Service, purchased through my dealership. I called for roadside services (flat tire change). This is an included benefit with Allstate vehicle service. I was told the Eta would be 65 minutes. After waiting over 65 minutes I called the provider Allstate hired to fulfill my roadside service and was told they had advised Allstate the request was cancelled because they had a unit breakdown. I proceeded to call Allstate to advise what I had been told and ask why no one had called me and what were they going to do? I was placed on hold because I was told there seemed to be an agent already working on my request to find another provider. Once the agent returned she said the initial provider never notified them and she found someone else that could complete my request but there would be an out of pocket cost. I explained my frustration that I was told the provider did notify them over an hour ago they could not fulfill my request, that I had no money to pay the out of pocket cost and she had told me there was an agent working on finding someone else already! This agent decided to argue with me about the provider not calling and no one could find another provider that would require no out of pocket cost because they are not allowed to do that!?? I asked to speak to a supervisor to see if a decent human would understand I am with a child and no money and need to have this service completed. Candace was the first supervisor I spoke with and told me there was nothing she could do and asked if I had family that could help pay the cost and since I was so concerned about my situation I should call the police!! I explained over and over I had no money and she continued to repeat the out of pocket cost to help me. I even asked her to call the initial provider to ask if they could help me at all and confirm when the called. she called them and they did confirm their call to cancel but could not help me. She told me she was canceling my request and can’t find someone else to help.

My 37 ' sailboat *** was my home. It was destroyed in a marina fire at *** Marina, in *** Florida on August 11, 2019. The boat next to me, (C-Salt, a Carver Cabin cruiser,) caught fire and was destroyed while two people were on board. My boat is insured with *** Insurance from Providence Rhode Island (Claim #: ***). The boat that caused the fire (C Salt) is insured by Allstate Insurance (Claim #: ***. ) There are serious questions about the origin of the fire, and it is known the fire did not start in the Engine Compartment as the two onboard survivors of the fire claimed, at the time of the fire. There has been no updates or first steps taken to investigate this boat. Just delay delay delay.
Inspections of the boat by both insurance companies resulted in different origins and causes for the fire. All parties agreed a layered forensic inspection of the boat wreck must be performed to determine the cause of the fire and liability.
The important Boat inspection was scheduled for September 5, 2019. Allstate Insurance canceled this inspection on short notice. No reason was given.
The forensic inspection of the boat was rescheduled for December 2, 3, 2019 at Seatow Daytona. REASONS FOR THIS COMPLAINT: Allstate Insurance claim adjuster Maria *** canceled two Scheduled Boat Inspection virtually without notice. The last cancelation was on Friday Nov 29, at 9 PM. She had four months to make arrangments. This is unprofessional and done on purpose to prevent participation. I had flown to Florida for this inspection. Allstate has not rescheduled a destructive inspection of the C Salt boat to determine the cause of the fire.

We had a loss this summer due to a storm, and our experience with the claims process was pleasantly surprising - it was handled right away by a qualified adjuster, and all of our claim reimbursement was reasonable in the amount of settlement and paid quickly.

In September 2019 I signed up for auto insurance with Allstate. When speaking with the agent, I informed him that although I did not have auto insurance in 2018, my girlfriend (who I was applying for auto insurance with), did have auto insurance in 2018. The agent informed me that we qualified for a "safe driving club discount" do to our prior proof of auto insurance. I asked specifically whether it made more sense for my girlfriend to submit the application since the car and prior proof of auto insurance was under her name. She was sitting in the same room as me while I was on the phone so I could have simply handed her the phone. I was assured that as long as my name was on the title of the car (which it was), that we would qualify for the discount. I paid $741 for 6-months of coverage at up front.

A month and a half later, I noticed that $530 were deducted from my checking account from Allstate. I contacted my local agent and asked if I was accidentally charged twice. I was informed that my premium went up due to a policy change. I had not made any changes to my policy nor was I sent an email with a subject line stating changes were made to my policy. After he did some digging, I was told my policy had removed the "safe driving club discount" the prior proof of insurance did not have my name. It had my girlfriend's name. And even though we were both covered, I was the once who submitted the application so in order to qualify for the discount the prior proof needed to be in my name. I informed the local agent that I was told otherwise, and he recommended that I call the corporate 1-800 number and issue a complaint asking that my policy be re-written and backdated to September due to the error made by an Allstate agent for not advising me to produce the application in my girlfriend's name instead of mine. So they acknowledged that a mistake was made, apologized, and directed me to file a complaint with corporate.

I called corporate and I asked for my policy to be re-written and backdated. I was told the complaint would need to be reviewed by a supervisor. After not hearing back for a couple days, I called corporate again and spoke with a different agent. That agent told me the complaint was sent to the wrong person, and that it would now be sent to the right point of contact in the customer resolution department.

A few days later, a customer resolution specialist contacted me stating that the policy couldn't be rewritten because the proof of prior insurance wasn't in my name. I informed the specialist that I knew the prior proof of insurance wasn't written in my name, and that I had requested that the error made by the Allstate agent be reviewed. The specialist informed me that that was not the review that was asked of her. So this was the second agent to send my complaint through the wrong revision process. I explained my frustrations again and informed the specialist of all the details. She informed me that she would have the error reviewed.

I received a call from the specialist and was informed that "there was nothing Allstate could do," and that rewriting my policy and backdating it due to an Allstate agent's mistake was impossible. Again, the specialist apologized for the miscommunication and mistake, yet told me the case was closed and Allstate could not do anything. Essentially, I'm out $530 because an Allstate agent misinformed me about the application.

To add insult to injury, I asked the consumer resolution specialist if she could pull up the transcript or audio recording from my call with the agent and review whether an error was made. I had taken detailed notes and new the date, time, and name of the agent. I was told that recordings are made for "quality assurance," and couldn't be reviewed. Quality assurance is defined as a way to prevent mistakes and avoid problems when delivering products or services to customers. I, the customer, submitted a complaint based on a mistake made by an employee while they were delivering services. The specialist clearly did not understand what quality assurance meant.

The proposed solution was that I start a new application under my girlfriends name and pay a prorated amount for the days leading up to the new application. At a $1272.46 premium, that total came out to over $600 for almost 3 months of coverage. So the proposed solution to my request for reimbursement of $530 was that I pay an additional $600. Let that sink in.

I spoke to 5 Allstate agents and exchanged over 18 emails. The 4 agents I spoke to all acknowledged and apologized for the first agent's mistake. I have email record from an Allstate agent stating an error was made. I have the date, time, and name of the agent I spoke with who made the mistake. And all I got from Allstate was a "there is nothing we can do."

We filed a claim with Allstate after our water heater broke and started leaking. We called a plumber and mitigation company the next day. Allstate declined the claim as they said there is long term water damage after finding mold on one piece of wood that is 25 years old. The mold found is about the size of a nickel and not connected to the area the water heater stood.

The claims adjuster asked for a plumber report. We provided it and it stated there was no long term water damage. Then they asked for pictures from the mitigation company. Those were provided and it did not show long term water damage. We have provided everything that was asked and the claims adjuster, claims investigator, nor the claims manager will respond to communication, nor provide requested information by us.

Worst claims service!!! Had an accident and I sent my vehicle to a shop same day. It has been 2 weeks and an adjuster has STILL NOT BEEN OUT TO INSPECT IT! It is just sitting at a body shop waiting since they said photos can not be submitted and only an adjuster has to see it. They gave me an 11 day window for someone to come out and then on the 11th day, say they are backed up and push it out another 3 days! I am cancelling my policy after this and NEVER using Allstate again. This is the worst experience and NOT what I pay hundreds a month for.

Allstate home insurance came out twice and denied my claim even though I had several contractors tell me that it would be covered. My roof and sump pump were affected by a rain storm and there is a leak in my kitchen from the roof shingles missing and mold in my basement from the sump pump being backed up. They said that the mold was spreading for a while but I'm not an expert how was I supposed to know there's mold until I can smell it. One of my contractor friends said it best, "These adjustors from insurance companies are paid to tell you no". I pay Allstate way too much money to be thrown to the side at the slightest inconvenience for them.

I had hailstorm damage my home repairs where in excess of 15,000 my deductible is 2500.00 Allstate insurance company assessment came in under the deductible the adjuster came to this conclusion without ever visiting my home I made an appointment to have my home repaired for repairs that needed to be done immediately to prevent further damage to my home contacted agent and adjuster 10 days before repairs where scheduled instead of sending someone out to re inspect in my opinion I was being stalled until my repairs where made to my home. then I was denied my full claim I was made to feel like a burden to the adjuster not a customer of 30 yrs.I feel this has been a breach of my trust in thinking my home was insured against peril. The deny, delay,and confuse tactics is not what I expected after being a loyal 30 yr.customer.
Product_Or_Service: Homeowners insurance
Account_Number:

UNBELIEVABLE! How are they allowed to do what they are doing to families. If this were me I would be in jail. We are a family of four cars. Three of the cars are with another Insurance company as Allstate (whom we were clients of for 30+ years) became to costly. However, my 24 year old son recently switched to Allstate as a recommendation from our agent. After a couple of months he found out that he's paying a high rate because ALLSTATE groups their clients by age category. Because he's 24 he falls in the group " DWI DRIVERS" my son has never gotten a DWI nor does he drink. This may not be the norm but how can they group him with DWI drivers if he's never even had a ticket. Too ADD FUEL TO THE FIRE, ALLSTATE took it upon themselves, without informing him or anyone in the household to group his younger 21 year old brother under HIS policy ---- BECAUSE THEY LIVE IN THE SAME HOUSEHOLD. How is that even legal!!! As his parents we determine where and who pays insurance not ALLSTATE. Now that my 24 year old son purchased a new car he is paying $600.00 a month because ALLSTATE automatically put my 21 year old under his policy. When we contact the insurance companies each representative tells us something different. We have to complete a form and submit it to get my 21 year old off Allstate. WHY when I never agreed to them putting him on the Policy. Then we are told that this is the POLICY of ALL INSURANCE COMPANIES. That can't be true because everyone's Insurance company would be toggling between who in the household is on what and who's policy. Now we are told that ALLSTATE HAS THE RIGHT to add my 21 year old to an ALLSTATE Policy. ISN'T THAT HIS DECISION OR AT LEAST THE PARENT OF THE HOUSEHOLD? Where are our rights in this scenario. This just leaves my 24 year old, and our home owners insurance through Allstate to look elsewhere. GREAT JOB ALLSTATE. You are not backing your commercials. And the reps response: "GO AHEAD, FIND ANOTHER COMPANY" Folks please for your privacy and rights DON'T ENTERTAIN ALLSTATE.