Allstate Insurance

Allstate Claim: 0569238520
The unit directly above (#***) is owned by a man name Memsud *** which is rented to a husband and wife, James *** and Michelle ***-***.
On November 1st. 2019 the tenants intentional negligence flooded a part of the unit *** in which water reached my property and caused damages. I informed the management immediately once I noticed water on my floor. The management attended and assessed the leakage within minutes. In addition, *** Co. was called to dry the moisture caused by the water run from the unit *** to my unit. The structural and cosmetic damages to my property are caused by James *** and Michelle ***-*** and their intentional fradulent failure to report the incident and their intentional fraudulent negligence.
Fact #1: When the building crew arrived at the unit *** on November 1st. they saw towels on the floor by the laundry area yet James *** and Michelle ***-*** in attempt to hide the leakage they did not contact the concierge, maintenance and/or the management at any time on that day. Furthermore, they continued to use the washing machine for 4 hours while the water was leaking from the machine.
Fact #2: When the agent from *** Co. asked James *** why he did not stop the washing machine when he saw and/or felt the moisture under his feet, James *** was mute and unresponsive which left the agent puzzled.
Allstate Insurance Company rejected all facts and denied my compensation for the damages. Allstate refused to examine the fraud committed by Michelle ***-*** and James *** attempt to hide the water leakage for approximately 4 hours until I notified the management when the water reached my property. In result of this fraudulent conduct committed by the residing tenants of *** the water damaged the structure, floors and walls which could have all been prevented. Also, the fact that the property owner, Memsud *** was perfectly aware of the risk involved by allowing these two individuals to continue residing at his property.

My son was driving his car, and stopped at a red light. Once it turned green he started moving and then someone broke the red light and hit his car from the front side and the front of the car was totally damaged. It's obviously the other driver's fault as he admitted that he broke the light as he couldn't stop the car properly and hit my son. The police report clearly states that it's his fault and the company doesn't want to fully cover the damages and they say that my son was at fault too which is complete non sense.
All state is the insurance company of the other driver and they want to cover only 70% of the damages. This is completely unacceptable since it's not my son's fault as the other driver is the one who broke the red light.
I need this resolved by getting 100% coverage to all the damages.
Also I want to mention that the lady that was handling the case was communicating all the time with my son who is a minor without any of my consent and she took advantage of him since he has no experience.

I PURCHASED A SUPPLEMENTAL POLICY IN JUNE OF 2007. MY CONTRACT CLEARLY STATES THAT I HAVE OUTPATIENT SURGERY AND ANESTHESIA BENEFITS (SEE ATTACHED). HOWEVER, MY RECENT CLAIMS AFTER SURGERY WERE DENIED. I HAVE MANY LESS SERIOUS OUTPATIENT PROCEDURES THAT REQUIRED ANESTHESIA THAT WERE PAID. I SENT SEVERAL MESSAGES TO THEIR CUSTOMER SERVICE DEPARTMENT TO ASK WHY MY CLAIM WAS DENIED. I HAVE NOT RECEIVED AN ANSWER.

Main complaint that Carla *** Allstate agent for my auto and home issued a homeowners policy per Loan Processor's request on 9/23/2019 prior to closing on 10/11/2019. Received call 10/21/2019 that home would be inspected and thought it was previous home at *** Santa Clara. Not until later I was notified that inspection was on new home *** Pecos Ct, Georgetown TX 78628 and roof did not pass inspection. I now have a $10,000 cost for a entire new roof to be installed 11/26/2019.

My complaint is if policy issued on Sep 23 per Loan officer's request, and I paid the first month's payment, then the policy was in effect before closing. To me it means that the *** Pecos Ct home was being approved as is. So why not process an inspection before closing so I could have negotiated the roofing issue. I contacted a roofer in September and he informed me the roof had at least 3 years left. The way Allstate handled this is unacceptable.

Allstate Exclusive Agent David *** located in Spring Texas used a Third party telemarketing to warm transfer me his office for marketing purposes. I reached out to Mr. and requested a copy of Allstate's DNC policy and the marketing company he used DNC policy. My cell phone has been on the NDC for 9 years. Mr. responded back to me that I was harassing him and would not provide the information. Finally Mr. provided me with Allstate's DNC policies along with the name of third party he used. Mr. stated the vendor was Insure Heaven and for me to contact them with any further association in this matter should be sent to Insure Heaven. My complaint is Mr. an Agent of Allstate is not following Allstate DNC policy. It states "Business units and agency owners should ensure that external suppliers comply with the Allstate Corporate DNC Policy and applicable state and federal laws and regulations. Mr. is not making sure that Insure Heaven is scrubbing their list to see if a call is on the DNC list. I never gave express written invitation for no one to contact me from Allstate. The DNC policy also states "The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Insure contacted me from 972-893-6331. Last but not least Insure Heaven used an Automatic telephone dialing system to contact me on my cell phone. Mr. response for me to reach out to the vendor who he contracted to break the law is really what infuriated me that is not responsibility.

Awful. I was in a car wreck that wasn’t my fault OVER A MONTH ago, and have Allstate. Big mistake. Took them over a week just to get out to inspect my car. Then another week to get my report back. All in the mean time I have NO VEHICLE. A broken ankle, having to walk to work because Allstate says that I have to contact the OTHER insurance. Wtf. Ive NEVER EVER had to do my own leg work. And when I complained to my insurance agent, melissa, she said she has no access to my account!! WTH??? YOU WROTE MY POLICY AND I PAY YOU OVER $300/month And YOU CAN’T HELP ME??!???

Around june a local Allstate representative called me to try to get me to change From ***. He told me he was going to lower my insurance. I was skeptical about it when he told me the price and questioned him repeatedly and told him not to waist my time if the price was going to change. He assured me no way.The first to or three payments were fine but in September the bill jumped by $70 per month. I went back to *** on September 23rd 2019 and went back to *** the day my next payment was due. I also called Allstate and stopped the auto payment. About two weeks later I got another bill for 347.84 .I went directly back to my *** office where they got Allstate local office on the phone as well as the corporate office .*** faced the contract over and all was supposed to be done.The next month they sent the bill again and when I call the local office they said its corporate and they have no idea why.I have tried calling corporate but it just redirects the call back to the local branch. Now they sent it to collection. I am 60 years old and I have been with many insurance companies and always change companies the same way and never had a problem. People need to know what this company is doing to the consumer. And why do we not have regulations protecting the consumer from these insurance companies that are using these tactics. SHAMEFUL I would never do business with a predatory company like Allstate. It

Filed a claim with AllState, followed all of their rules and got an estimate of getting my car repaired. after taking it to a body shop and finding out the estimate was 1/2 of what the true cost was going to be to fix it again went thru the paperwork and had the body shop submit for the true amount. The next evening I followed up with AllState and asked for a rental car I found out the claim was going to be denied. The reason was they were standing behind their client and did not believe they were at fault, my belief is they saw the real price and decided they did not want to pay that money and hope I just go away.

My car was damaged by Allstate's insured. The claim was finally paid 5 weeks later after making multiple calls, emails and constantly follow up but when it came time to settle the diminished value claim, they short changed me and verbally offered 20% of what is owed to me. I provided all documents to substantiate my claim and they did not do the same in return, refusing to provide their own documents in writing, of how they derived at their super low settlement amount, which leads me to believe that they intentionally misrepresented the true amount owed to me and that are in the business of unsavory and unethical business practices. They have not provided written documents of their offer to me either, only making a verbal offer.

My car has a clean title history and one owner, it has very low miles for it's 4 year old age, has all required oil changes and suggested maintenance, is a no smoking car and has never been in an accident prior. The damage to my car has now greatly diminished it's value and I expect to be made whole.

I have 2 claims with Allstate # *** for Water Damage reported on 10/14/2019 and another for hurricane damage reported on 9/11/2017 # 0474772100. I have been grossly underestimated for the policy that I have paid to have for 9 years as well as bundling my vehicles with this Co. They are intentionally under paying the premium policy that I purchased as well as sending unqualified/licences adjusters. .I feel the are committing extortion threatening me on rescinding my ALE (taking away my housing) for my family. My home has extensive levels of BLACK MOLD! As for the hurricane claim reported over 2 years ago I have not had a field adjuster come out to this day but they denied the claim in writing without ever investigating.

This doesn't even deserve a star not even a half-star. I had a house fire April 19th of 2018. Throughout the build of my house there were many unexpected delays it made my house take almost two years to rebuild. Allstate blamed me for this and tried to discontinue paying excess living expense and continually berated me rather than going after the contractor to speed things along. As it comes down to the contents of my house my coverage is at $120,000 for contents they tried to only pay me $30,000 I refused this. And continued to obtain proper documentation and a list of contents this list has been submitted over 6 months ago we have been contacting Allstate twice a week with with every single supervisor is cc on every contact. The only response we ever get is once a cuss word is sputtered in an email and a response is demanded. Not one of the supervisors CC on the email ever responds. And the person that responds doesn't even deal with the issue I am contacting them. Only once he has requested a response from the representative Sharon *** that is dealing with the contents of my claim and the only statement that is made is that it is still being worked on I still do not have a settlement on this I'm living in my house without furniture and no way to order or purchase furniture. Allstate has been an absolute blight to deal with and no one is willing to assist with the completion and settlement of my claim. Especially with Christmas approaching my family and I will have to deal with the holidays and tents and sleeping bags in my home. I honestly just want it to be over with and I want to cancel allstate, but I cannot until the claim is settled.

On August 21st 2019 while I was working, an Allstate customer backed his truck into my car, rendering it unsafe to drive. A claim was filed with Allstate, his insurance company, and I was told that as my car was undrivable and I was not at fault in any way, that Allstate would cover a rental car for me to drive until the day that my car was repaired and returned to me. On October 2nd, 2019 my car was finally repaired and returned to me by the shop, and I returned the rental car. Allstate has now refused to pay for the final 2 weeks of the rental, and *** rental car is now putting me into collections for $375.51, which I don't have NOR is it my responsibility to pay as their insured was 100% at fault in the accident and admitted as much from the moment of the accident on, and I was inside the building working at the time and my car was legally and properly parked in our company parking lot. The Allstate Claim number this is in regards to is ***. Allstate has said every time I have spoken with someone that the claim would be resolved soon, gotten off the phone with me, and repeatedly has refused to finalize their payment of the remainder of the rental car charges, and refuses to return my inquiries as to the issue. I need this taken care of, as I do not want my credit damaged by a collections for a charge that I am not responsible for, as Allstate agents told me from the start that the rental car was mine to drive until the day my car was returned to me, and I abided by that!

I have a car listed on a car sharing platform that I rented out to a guest who is an Allstate policy holder. He damaged my car during his trip but did not choose an insurance protection plan for the trip so his personal insurance was now liable. He filed a claim two weeks ago and provided me with the claim number. I followed up with Allstate to get the car fixed. First, they told me that their version of what happened was that someone else ran into the car and was at fault so I should contact that person’s insurance. I don’t know how they made up that story since both the guest and I told them that was not the case. Then they apologized and said the claim was filed incorrectly. This had already taken up a couple of days. At that point I explained to them that the longer the claim process takes, the more money I lose since I can’t rent the car on the car sharing platform while it’s damaged. After wasting a few days to “investigate” what happened, they then came back and said they are not liable because they spoke to the car sharing platform and determined the guest had indeed selected alternative coverage. That was also a lie. I called the platform and they told me they never conveyed that to Allstate. I had to put Allstate on a three way call with the car sharing platform and send a follow up transcript of the call for them to finally admit liability. Next I submitted an estimate from the repair shop that I had obtained. They told me it was missing a make and model of the vehicle so they would follow up with the shop. That took another three days after which they said they had what they needed and were working on their own estimate. A few days later they reversed course and said they still needed the make and model so I had the service manager email them the information. They said that was still insufficient and made me download an app to submit the same info again. Now they sent an estimate that is 70% lower that the shop’s estimate.

We are trying to purchase a replacement home that Allstate pays a portion of up to the maximum of what our policy will cover. However, they refuse to make this money available until after closing. It's not appropriate to say your in good hands with a business and state you will replace their home but make them have to prequalify for the money out of your own pocket to be later reimbursed. No one has that kind of money and shouldn't be expected to come up with that. I don't understand why the company refuses to put the money into an escrow account to be available at closing. Definitely not in good hands.

Allstate is a bunch of crooks! Someone pulled out in front of me and they are saying no one is at fault. I dont understand how someone can pull out in front of you and not be liable? There was nothing I could do and they are saying I was not being a prudent driver. I told the allstate rep, the lady who pulled out in front of me was not being very prudent .... WORST!!! I am very disappointed with this company as I was not at fault and karma is a ... Let's hope Karma doesnt come back to get the parties involved. Thank goodness no one was hurt, only my trust in my honest people.

On Thursday 10/03/2019, at about 10:55am my car was struck by a another driver insured by State farm, as was on the third lane, She immediately came out of her car and then promised to take care of my car, instead of taking her promise to fix my car, I decided calling the Houston Police Dept Houston to the accident scene, which took about Two and half hours for the Police to arrive to the scene. As both of us where waiting, a young man arrived to scene forty-five mins after the accident, to meet with the lady and then they shared their contacts, then I knew he's going to be used as a witness, whereas he was there at the time of the accident happened, he then left. The HPD officer D.D Cook, later came after after 1pm about 2 and half hours waiting and took both of us statement, Driving information with Insurance. He then went to his car and later came back to my car with a (Driver Crash Report) with the other driver insurance information, without any citation to me, saying I should call my insurance to pursue the other person insurance. I later called my insurance and was then assigned to an Allstate Insurance claim adjuster by name Sharon ***, who then assume her role again to decline my claim without any justification, never wanted listening to my statement or to allow me to finish each of my statement without her saying, I should stop talking, and that my insurance (Allstate) is taking liability of other insured person car without any investigation, photos of where my car was wrecked or hit (driver side door) without waiting for the police report (7-10 days) as promised by the police,if any , as my car have only a liability insurance which means I have to take care of my car. Before I could call the other driver insurance my adjuster Sharon *** already called State Farm and accepted Liability. We then decided to shop for another insurance company since Allstate could treat us this way, but to our greatest Allsate have already reported on my driving record.

Thursday, October 24, 2019, we filed a claim with Allstate. We had previous rain damage to our house, we were completing repairs and noted that our house that has stucco siding is without building paper between the stucco and plywood.

Our contract states:
1. Building Codes–Coverage BC
We will pay up to the Limit Of Liability shown on the Policy Declarations for Building Codes coverage to comply with local building codes after covered loss to the dwelling or when repair or replacement results in increased cost due to the enforcement of any building codes, ordinances or laws regulating or requiring the construction, reconstruction, maintenance, replacement, repair, placement or demolition of the dwelling.

We were told, that this coverage applies only after a covered loss to the dwelling. As you can see in the first line of the policy coverage above, the conjunction “or” is used after “covered loss to the dwelling”. The conjunction “or” is used to link alternatives. Limiting this coverage to only “after a covered loss to the dwelling” would constitute a coverage change which is expressly forbidden by the policy without our endorsement.

Furthermore, the dwelling of 204 Ravenwood Rd. is located within one of the unincorporated sections of Cowlitz County, WA. Cowlitz County has adopted the International Building Code (CCC 16.05.050) to regulate residential construction. International Building Code R703.2 mandates that a “waterproof resistive barrier shall be applied over studs and sheathing of all exterior wall.”

Since we were performing repairs to the dwelling when we noticed the missing water-resistant barrier behind the cement board panels and dwelling is under the mandate of the IBC, the conditions listed in the policy should have been met to cover the placement of a water resistive barrier and repair of the exterior cement board panels.

We request your help in settling this matter.

Let me just start by saying I am very disappointed in Allstate. Someone insured under them hit me while I was stopped at a red light on July 25 2019 and totaled my vehicle. My fiance and myself had to call out of work and spent hours in the ER. After that I tried to get them all the information the needed to pay the medical bills. Especially because they claimed 100% liability ( I WAS STOPPED AT A RED LIGHT!) I tried contacting them for updates multiple times before I was told my personal injury adjusters name was angelical M. I tried contacting her multiple times leaving the voicemail like she asked and got no response. I finally got in contact with one of her staff who very rudely stated it hadn't been 30 days since I turned in the paperwork and she didn't have to contact me until the 30 days were up. I asked to have it escalated because my car had been totaled and now I have 1000's of dollars in medical bills, so does my fiance. She stated there was nothing she could do. I called a week later to find out Angelica was out on maternity leave and no one had reviewed my case ( about 3 week after sending the paperwork. ) The lady then felt the needs to remind me that if my bills weren't over 3000$ they wouldn't do anything. ( trust me the are way over 3000$ ) I asked her to get my case reassigned ( her boss should have done that immediately!! ) I called in today to get a hold of Desiree ( my new adjuster ) but she has been out of office for 2 weeks, So I tried calling Jessica R. their boss And she is also out of office. So then I called again and got a hold of Cindy an office lady for Desiree who cut me off in the middle of expressing my frustration and said she couldn't help me and asked if I wanted a manager. I said yes and she said great Jessica will call you back. I said no im done with this I need a manger now. She then goes on to tell me she cant make a manager appear out of thin air, they are busy on their phones or in meetings and that she would pass my info along to Jessica and that was it. I then asked for an update and she said she didnt know if my account has been reviewed yet or not. Clearly Allstate is not able to handle my case or value my business and the stress this has put on my life. They clearly dont care how long their customers spend on the phone trying to get their claims resolved and the arent concerned that its been over 60 days we they are still at square one on their end. Im reaching out via all social media platforms and filing a complaint with the Revdex.com in hopes to get this resolved. As a supervisor of a very well known company if I treated my customers like this especially escalated customers I would lose my job! Please keep in mind the crash happened in July of 2019, its now Oct of 2019 and still no one at Allstate can see on my account that its even been reviewed, I haven't been able to speak with either of my adjusters on the phone and there been no settlement offer and my medical bills are still unpaid

here is the information I was given

Desirees office address
***
suite 230
chandler AZ 85226

Desiree's number

Jessica R. number

Agent : Sherri *** : Allstate Agent located 3003 W. 87th Street Evergreen, Park IL - unauthorized monies were taken from my banking account without my prior authorization - spoke with representative on multiple occasion to refund back monies.

A representative of this firm assured me they would have the agent contact me back regarding this issue. As of today, the agent has not returned my call regarding this matter. I would like a refund check not a credit to my account in the amount of $295.87

I am a 28 year homeowner insurance customer with one prior claim 15 years ago, filed my second claim in October 2019, for hail and wind damage on my roof. With several roofing companies and other insurance companies stating I need a complete roof replacement. Allstate wants to replace four shingles only. Roof failed the brittle test, all facias, gutters AC unit have hail damage, but Allstate refuses to replace roof. I have contacted, executives down to regional managers to complain about a third party underwriter handling the claim, being such a loyal customer with minimal claims, and all I got was the run around on the phone. No one even attempted to send another adjuster out to give a second opinion. With today’s technology, send a drone to take pictures and research your customers complaint. Instead , for two weeks I received nothing but the run around. You would think with my policy renewal date next month, they would attempt to satisfy their customer. I haven’t received any thing but lip service. I want Allstate to send out a second adjuster, not a third party, assess my roof and replace it like it needs to be. I have paid my premium for 28 years but now when it is time to actually use my insurance, they refuse. That is my money I have paid in over the years in case I need it, and now that I need to use that money for a claim, they refuse to replace my roof.