Allyn's Bridal & Millinery Supplies

Dear *** ***,FullBeauty Brands (d/b/a Woman Within) received the above referenced inquiry from Ms*** ** *** forwarded from your office Ms*** was contacted via phone and the matter was resolved to her satisfaction.We understand that Ms*** is experiencing billing and
collection issues through Comenity Bank after she was charged for the fullbeauty Shopper’s Club membershipMs*** indicates that she did not subscribe to the membership and requests that the charge, interest, and late fees be removed from her account.Our records indicate that Ms*** signed up for the fullbeauty Shopper’s Club membership online on 3/15/Per the terms and conditions, Ms*** was charged for the renewal of the membership on 3/15/Please see the section regarding fees and renewal below:Fees and RenewalThe annual membership fee for fullbeauty Shopper’s Club is $This fee is non-refundable except as provided belowTaxes may apply on either or both of the membership fee and the reduced shipping charges.Approved credit cards are the only acceptable payment method for your fullbeauty Shopper’s Club membershipWe do not accept debit, check or ATM cards at this time. When you sign up for the fullbeauty Shopper’s Club, your membership is set to automatically renew after one full calendar year and each subsequent year thereafterThis means that at the end of the membership period, we will automatically charge you for the next membership period to guarantee uninterrupted benefits.To see your automatic renewal date, log in to your customer account and go to your fullbeauty Shopper’s Club account pageTo turn off automatic renewal, check the box next to automatic renewal marked “No”, and your membership will expire at the end of the current membership period.Before your membership is ready to renew we will send you an email notice of the renewal datesWhen your membership is ready to renew, the membership fee will be applied to the card provided at the time you signed up or last renewed unless that card is no longer validIf the card is no longer valid we will try another approved payment method provided by you in your customer accountIf we are unable to successfully renew your membership we will notify you of the problem and request a substitute payment method. UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR FULLBEAUTY SHOPPER’S CLUB MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY CREDIT CARD WE HAVE ON RECORD FOR YOU. Per Ms***’s request, we cancelled the membership and issued a refund of the $membership feeWe communicated the matter over to Comenity Bank As a result of our communication, they agreed to step in and remove all interest and fees which will leave Ms*** with a $balanceIt usually takes - days for Comenity Bank to resolve matters of this nature We are confident that Comenity Bank will address this credit card inquiry and that this resolves this matterPlease feel free to let me know if you have any other questions.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsSMesa Hills Dr., El Paso TX, 79912Office: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***Thank you for passing along *** ** *** communication We reached out to her via email and provided an explanation. We understand that Ms*** returned one pair of shoes as well as a free promotional bag setMs*** believes that she was charged postage for
the return of the free bag set and the postage on the orderShe is seeking a refund of all postage fees as well as a reversal of all late fees and interest incurred due to postageShe is requesting a correction on her credit report from all credit bureaus. Our policy states that any return that is received after days is refunded in the form of a gift card in the amount of the purchase price of the itemShipping and handling is not refundedIf our Easy Return Label (ERL) is used, a fee in the amount of $charged. Ms*** returned the merchandise and was refunded the amount of $for the shoes and $in applicable tax for a total refund in the amount of $Ms*** was not charged return postage for the free itemShe was charged $for the use of the Easy Return Label to return the shoesShe is responsible for $postage and applicable tax as well as the Easy Return Label fee in the amount of $for a total liability of $21.39. Unfortunately FullBeauty Brands (d/b/a FullBeauty.com) cannot assist Ms***The issuer of Ms*** private label credit card, Comenity Bank, is the company Ms*** should engage for a resolution Comenity Bank runs the FullBeaty.com private label credit card program and would have issued the card Ms*** used on her order Comenity Bank is an unrelated third party and FullBeauty Brands (d/b/a FullBeauty.com) does not have the ability to accept payments or remove fees and interestFullBeauty Brands (d/b/a FullBeauty.com) does not have the ability to make changes to MsPinta’s credit report.We ask that Ms*** and your office work directly with Comenity Bank if you need any further assistance with this matter. Comenity's Contact information is as follows: Comenity Bank PO Box Columbus, OH 43218-1- 888-252-5484We trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax: 1.800.265.7073***@fbbrands.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I take umbrage to the company's response that my first request was made in 12/- that is ridiculous. Why would I spend my time filing a complaint if I had just requested this action months ago? If it doesn't make sense than it's not true.I want to be removed from ALL mailing lists relating to the Full Beauty companies, including Woman Within, Jessica London and Brylane Home.Thank you

Dear *** ***, Thank you for passing along *** * ***’s communicationWe reached out to him via phone and provided an explanation and an apology.We understand that Mr*** placed an order online on 4/19/and selected overnight deliveryHe was charged $in shipping charges of
which the overnight delivery charge was includedThe pants on this order were needed for a business meetingMr*** states that part of his order was delivered 4/21/but the pants needed for his meeting were not included in the packageHe contacted customer service who informed him that pants with a hemming request were ineligible for overnight shippingMr***’s is concerned that he was not advised during check out that pants with a hemming request could not be shipped with the overnight optionHe notes that he had to click on more to see the restricted items for the overnight option in the shipping information section at check out.KingSize customers that request hemming on pants will not be sent a previously hemmed itemEach request is custom hemmed, pressed, and repackaged prior to shippingThis additional process adds time to processing stage; therefore, Next business day Shipping is not an eligible optionIf an order is submitted with a request for Next business day shipping, any pants with a hemming request will normally ship with the FedEx Superfast shipping in order to deliver the product as soon as possible.During the checkout process, the delivery options are presentedIf the shopping bag contains items with a hemming request and items eligible for Next business day shipping, the Next business day option is provided. The Next Day Shipping option as presented during checkout:Next Business Day DeliveryAdd $more; expect delivery by 4/26/2018.MoreThe following displays when “More” is selected:Available items will arrive within business day if ordered by 4:00pm ETItems that are Reserved, Monogrammed / Hemmed, Shipped by a third party brand, Oversized and/or Heavy Weight are not eligible and will be shipped by Standard Delivery separately.Our records show that Mr***’s order was submitted on 4/19/The eligible items for Next Business Day Delivery were processed and shipped the same dayFedEx confirms that the items shipped on 4/19/were delivered on 4/20/18.The Pants with the hemming request were pulled for processing on 4/19/The pants were hemmed, pressed and packaged on 4/20/Our warehouse does not ship merchandise on Saturdays or Sundays; therefore, the pants were shipped on Monday 4/23/and delivered on 4/24/18.Mr*** contacted online customer service via chat on 4/20/and 4/23/He was advised on 4/20/that the pants would ship separately with Superfast delivery due to the hemming requestOn 4/23/he was advised that the pants were shipped on 4/23/with an estimated delivery date of Tuesday, 4/24/He needed the pants for Tuesday; therefore, the associate issued a courtesy refund of the postage surcharge for the Next Day Delivery fee of $22.99. We will be happy to issue a refund for the pants if Mr*** chooses to return them to our warehouseWe will not be able to issue a refund without a return.We thank Mr*** for taking the time to inquire and apologize for any confusion or inconvenience the selection of Next Day Delivery causedPlease let us know if you have any other questions.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along *** ** ***‘ communication We contacted her via email and provided an explanation regarding her returns and the fees associated with the returns. We understand that Ms*** returned merchandise and was expecting to receive a
full refund including shipping feesShe did not make her payments on her fullbeauty credit card which then incurred interest and late feesShe is requesting that her account reflect a zero balance and for her credit report to not reflect any negative information. Our merchandise return policy as presented online, in catalogs, and our invoices: “Our goal is your complete satisfaction! If we have not delighted you, all unworn, unwashed or defective merchandise may be returned within daysWe are happy to send you a new size, color or style or issue a refund for the purchase price (excluding shipping and handling charges)“Ms*** returned the merchandise using our Easy Return Labels (ERL) which was attached to her invoiceThe returns were processed and refunded on 3/24/in the amount of $to her fullbeauty credit cardPer our return policy, the shipping and handling fee in the amount of $is not refundable.Our invoices and the website informed Ms*** that she can use the return label on the front of the invoice and the cost of $would be charged when processing her returnThe amount of $was charged to her fullbeauty credit card for the return label used to return merchandise. Ms*** retained a total postage liability of the following amount:Shipping and handling fee: $11.99Easy Return Labels (ERL): $7.50Total Postage Liability: $19.49 The postage liability in the amount of $remained on Ms*** fullbeauty credit card and would have incurred late fees and interest if the payments were not sent or received on time.FullBeauty contracts with a third party bank, *** ***, for its private label credit card program *** *** is the issuer of the fullbeauty credit cardFullBeauty Brands (d/b/a fullbeauty.com) does not have the ability to accept payment, remove fees and interest, cancel a card, nor does it have the ability to make changes to a customer's credit report. We ask that Ms*** and your office work directly with *** *** if you need any further assistance with this matter. ***'s Contact information is as follows: *** *** ** *** ***
*** ** ***
** ***We thank Ms*** for taking the time to inquiry and trust that this resolves this matter Please feel free to let me know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: 1.866.810.8749l***@fbbrands.com

Dear *** ***,Thank you for passing along Ms*** ***’s communicationFullBeauty Brands is committed to providing a positive customer experience and we are confident that we will resolve this matter to Ms***’s satisfaction. Ms*** states she requested to be removed from the
catalog distribution lists multiple times, but she continues to receive mailingsShe is requesting to be removed from our distribution list. Our records confirm that Ms*** sent a letter to FullBeauty brands received on 10/19/requesting to be removed from the catalog mailing listWe immediately removed Ms*** from the distribution lists with the cr that she providedThe file was flagged as a do not promote Unfortunately, our system had duplicate files for Ms*** with different crs which generated catalogs to her addressAs of 07/18/17, we have removed Ms*** from all mailings associated with her address We advise Ms*** to allow business days for the catalogs to discontinueShe may receive some of our catalogs, as they are preprinted, until the process is complete. We thank Ms*** for taking the time to inquire and trust that this resolve this matterPlease feel free to let me know if you have any other questions.Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company states they emailed me and have resolved this matter to my satisfaction. I NEVER GOT AN EMAIL FROM THIS COMPANY! NEVER! How did they resolve this problem to "my satisfaction" if 1. I NEVER received an email from them 2. How can they possibly know I'm satisfied if I have NOT communicated that to them? I'm NOT satisfied!!! I got another magazine from them today! Let me type that again, I GOT ANOTHER MAGAZINE FROM THEM TODAY!!!!!!!!!!!!!!!!!!! THIS PROBLEM IS NOT RESOLVED!Why is this so difficult? Why are they lying about this? It seems completely and utterly ridiculous that they won't quit sending me mailings and then they LIE about sending me emails
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have been receiving emails weekly!!!!
Regards,
*** ***

Dear *** ***, Thank you for passing along Ms*** ***’ communicationWe reached out to her via email and explained our return process. We understand Ms***’ returned a swimsuit and received her refund in the form of an e-gift card which she claims she did not receive
She contacted Swimsuits for all to retrieve her e-gift card but was informed by customer service that e-gift cards are kept for daysMs***’ states a representative informed her to check unclaimed propertiesShe feels customer service is refusing to let her use her e-gift card and wants her refund issued. Our merchandise return policy as presented online and on the invoice Ms***’ received: “By using our free return label included in your order, you will receive an E-Gift Card(s).To make returns as easy as possible, we have included a trackable return shipping label in your orderSimply remove the label from the bottom portion of the return information form and place it on the packageYou will receive non-expiring E-Gift Card(s) for your return in the dollar amount of your returned item(s) only(This does not include your original shipping and handling fees)Please allow up to business days to receive your Swimsuits for all E-Gift Card(s) after we have received your returnYou will receive an email notifying you of each E-Gift Card and how to redeem it.” “If you would like a refund on your credit card, you must use your own method of shippingReturn your unwanted item(s) within days from the date you received your orderYou will be refunded in the dollar amount of your returned item(s) only, (This does not include your original shipping and handling fees)Please allow up to business days for your refund to process and days for it to post to your credit card after we have received your returnYour refund will be applied to the original form of payment.” Our records indicate Ms***’ placed the order in question on 7/02/in the amount of $Ms***’ used our free return label to return one of the swimsuits from this orderPer our return policy, we issued a $e-gift card for the merchandise she returned. FullBeauty Brands (d/b/a Swimsuits for all) deployed an email containing the E-Gift Card on 07/20/to the email address *** which is the email address she provided when she placed her orderThe email indicates the following: “Please treat your E-Gift Card like cashLost codes cannot be replaced or refunded.” Ms***’ contacted customer service on 6/25/regarding her refund and customer service informed her that our system does not retain the information for more than daysThe E-Gift Card is still valid; however, the gift card information will need to be provided to apply the E-Gift Card to a new order. We advise Ms***’ to check her spam, junk, and clutter folder for the email containing her E-Gift Card informationUnfortunately, we are unable to retrieve lost gift card information.We thank Ms***’ for taking the time to inquire and trust this resolves this matterPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***,Thank you for passing along *** ***’s communicationWe were unable at reach her via phone but a message was left on her voice mailWe followed up via email when our call was not returned. We understand Ms*** placed an order in the amount of $on 7/21/
When she received her package, one item was missingShe contacted our Online Customer Service Department and was advised the item shipped separately but there was no tracking number to provideMs*** is requesting to have the merchandise shipped to her. Our records indicate Ms***’s order shipped on 7/25/One of the items shipped separately on the same dayUnfortunately, our system was not updated with the tracking number for the missing packageShe was provided the correct process by Online Customer ServiceA package cannot be considered lost or stolen until the 20th business day when tracking information is not available.We issued a refund to Ms***’s PayPal account in the amount of $The $refund includes the merchandise amount of $plus the applicable tax in the amount of $We ask Ms*** to she contacts us in the event the package is delivered. Unfortunately, we are unable to reorder the item for Ms***, as it is no longer availableIn a separate email, we have provided Ms*** a promotional code to use on a future purchase and her file has been noted to provide free shipping on the new order.We thank Ms*** for taking the time to inquire and trust this matter is now resolvedPlease feel free to let me know if you have any other questions. Sincerely,Jasmine D*** FullBeauty Brands Executive CommunicationsSMesa Hills Dr., El Paso, TX 79912Office: | Fax:

Dear *** ***,Thank you for passing along Ms*** ** ***’s communicationWe reached out to her via email and resolved the matter to her satisfaction.We understand Ms*** placed an order 6/9/but the merchandise was back-ordered and shipped at a later dateShe was charged to her America
Express on 8/11/and noticed another charge post on 8/30/for the same amountShe contacted Swimsuitsforall on 10/14/to inform us of the billing error but the issue was not resolvedShe was advised to resolve this matter with her credit card companyShe is requesting a refund of the duplicate charge in the amount of $157.39.Our records indicate that the order was placed on 6/9/and the back-ordered merchandise shipped on 7/19/We attempted to charge Ms***’s American Express card on 7/20/but the attempt was unsuccessfulAdditional unsuccessful attempts were submitted on 7/25/16, 8/1/16, and 8/8/On 08/10/we manually submitted the charge in the amount of $which successfully settledUnfortunately, the system continued to attempt to settle the original transaction on 8/15/and 8/22/unsuccessfullyOn 8/10/16, the charge settled resulting in a duplicate charge.We issued a refund in the amount of $to Ms***’s American Express card which should post within the next two business daysWe sincerely apologize for any inconvenience we have caused her and thank her for her patience and understandingWe trust that this matter is not resolved. If you have further questions or concerns, please feel free to let us know.Sincerely,Lorena M***FullBeauty Brands, Executive CommunicationsOffice: | Fax: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I am reissued the money I paid I will be satisfied
Regards,
*** ***

Dear *** ***,
Thank you for passing along Mrs*** *** communicationFullBeauty Brands (d/b/a Jessica London) is committed to providing a positive customer experience and we are confident that we can resolve this matter to the customer’s satisfaction
Our records show that Mrs***
placed a telephone order on 3/23/in the amount of $ and subsequently returned it back to us on 7/13/2015.
Please be advised that it is our policy to accept any unwashed, unworn or defective merchandise returned to us within days of purchase for a full refund of the purchase price( excluding shipping and handling)For returns made after days we will issue a gift card equal to the purchase price (less shipping and handling charges) that can be used towards a future purchase
As previously mentioned above, we show a return processed on 7/13/and a gift card/merchandise credit issued in the amount of $and sent to Mrs*** by e-mail to the e-mail address on fileGift card information details were also provided to the customer over the phone
Comenity Bank runs the Jessica London private label credit card program, which is the credit card Mrs*** used as a method of payment on this purchase. Comenity Bank is an unrelated third party. FullBeauty Brands (d/b/a Jessica London) does not have the ability to cancel her card nor do we have the ability to make changes to her due date, accept payments, remove fees and interest, or make changes to her credit report.
After reviewing the information, we communicated the matter over to Comenity Bank. As a result of our communication with Comenity Bank, they have agreed to step in and work with Mrs*** to resolve this matter. It usually takes - days for Comenity Bank to resolve matters of this nature
We ask that Mrs*** work directly with Comenity Bank for additional assistance with this matter
Comenity's Contact information is as follows:
Comenity Bank
PO Box
Columbus, OH 43218-
1-800-888-
We trust this resolves the matter is now resolved
Best regards,
Marcela ***
FullBeauty Brands
Executive Communications Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company clearly does not understand my complaint and will not help me resolve the issueI'm going in circles and all they do is tell me to return it at my costI DID! It was returned to meAt this point the merchandise isn't worth the cost for me to send it back a second time and have it returned to me a second time, all at my cost.I'm tired of having the return address thrown in my face, it's insulting and unacceptable customer service$USD has cost me over $CAD already
Regards,
*** ***

Dear *** ***,Thank you for passing along Ms*** ***‘s communication. We reached out to her via phone and left a message on her voicemailWe also reached out to her via email and resolved the matter to her satisfaction.We understand Mr*** placed her order on 11/5/She was provided a tracking number which indicated the shipping information was sent to FedExThis disposition did not change which prompted Ms*** to contact FedEx customer service a week laterFedEx advised that the disposition meant the label had been printed but was not an indication that the package had shippedShe proceeded to contact Swimsuits for all customer service via phone and chatShe was advised to wait until December in order to obtain further assistance.If a package is shipped from the FullBeauty Brands distribution center and has not passed through the FedEx scanner, the FedEx website will display ("Billing Information Received"). FedEx is unable to post complete information regarding the shipped package until the package has been scannedThe response FedEx provided to Ms*** is a standard generic response used by FedEx Customer Service and is not an indicator that the package did not ship.Ms***'s order shipped on 11/7/with the standard delivery option she selected at checkoutThis delivery option arrives within business days and is not consider lost until the 20th business day which would be 12/5/17. Ms*** was provided the correct response by the Swimsuits for all customer service departmentShe was advised to contact us if the package was not delivered within the 20th business dayFullBeauty Brands accepts the liability for the loss and issues a full refund for the missing package on the 20th business day.FullBeauty Brands (d/b/a Swimsuits for all) values Ms***'s continued businessWe are issuing an up-front courtesy credit in the amount of $which should post within the next business daysWe ask that Ms*** contact us if the package is delivered. We thank Ms*** for taking the time to inquire and trust this matter is now resolvedPlease let us know if you have any other questions.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]

Dear *** ***, Thank you for passing along Ms*** *** communication. Ms*** states she requested to be removed from catalog and email distribution lists, but she continues to receive mailings. Our phone records confirm that Ms*** contacted
FullBeauty brands, Brylene Home, on 12/04/requesting to be removed from the catalog mailing listWe immediately removed Ms*** from the distribution lists and flagged Ms*** as a do not mail on 12/4/15.We received additional requests via email on 1/8/to remove her from the Woman Within and Jessica London catalog mailing lists She was removed from those distribution lists and flagged as do not mail on 1/8/16.We prepare out catalogs in advance and Ms***’s name had been sent to the printer’s before she requested to be removed from the catalog mailing listWe show that Ms*** should stop received catalog within the next days. We contacted Ms*** via phone and left a message on her voice mailWe also contacted her via email and provided an explanation on how the customer information is managedWe are confident that this matter is resolved to Ms***'s satisfaction.Sincerely,Lorena ***FullBeauty Brands, Executive CommunicationsOffice: | Fax: 1.800.265.7073l***@fbbrands.com

Dear *** ***, Thank you for passing along *** * ***‘s communication We reached out to him via phone and resolved this matter to his satisfactionWe understand that Mr*** placed an order via phone on 6/6/and was offered a 9' Tilt and Crank Umbrella at a 20% discount if
he added the item to his orderHe accepted the offer and requested the color taupeHe received his order but was missing the umbrellaHe called the customer service and was advised that the umbrella was not on his orderThe umbrella was then ordered for him and was advised that 20% would be refunded in order to honor the discount priceHe was also provided with free shipping and was guaranteed a delivery date of 6/27/On 6/28/17, he called customer service since the merchandise did not arrive on the date providedHe was informed that the umbrella had shipped standard delivery with an estimated delivery date of 7/3/He is requesting a $refund as compensation for the inconvenience this has caused him.Our records indicate that Mr*** ordered an umbrella stand in the amount of $He was then offered an umbrella at a 20%The umbrella was $buy he would pay $if added to the orderHe accepted the umbrella at a discountUnfortunately, the associate that placed the order entered the item but failed to store the item on the orderThe order total that was provided at the end of the order was $which is the price of the stand and $shipping. Our recorded calls indicate Mr*** called on 6/21/after receiving his orderHe called to inquire about the status of the umbrella he did not receiveHe was informed that the order he received did not include an umbrellaHe was then transferred to customer service and an order was placed for him with free shippingHe was advised that a 20% discount would be issued as a refund to his credit card in order to honor the discount offered to himThe refund was issued on 6/27/in the amount of $9.80. Mr*** requested express delivery on the umbrella order but was advised that the item could not be expressed due to the weight or size of the itemThe customer service associate provided the incorrect expected date of delivery of 6/27/17.We value Mr*** as a customer and apologize for all the inconvenience we caused himMr*** requested $as compensation for a $orderWe reached out to him and explained that we would be unable to offer $as compensationMr*** did accepted a counter offer for a refund in the amount of $which we issued to his original payment methodWe ask that he allow business days for the refund to post to his credit card account.We thank Ms*** for taking the time to inquire and trust this matter is now resolved.Sincerely,Lorena M***, Executive CommunicationsOffice: | Fax: [email protected]